Excellent Customer Service Jobs

1,587,916 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Principal Product Manager - Agentic AI

Company: Blackbaud

Location: Remote

Posted Dec 03, 2025

Blackbaud is seeking an experienced Principal Product Manager to lead the launch and scaling of their new agentic Artificial Intelligence solutions. The role involves driving product development, shaping the roadmap, engaging with customers, and collaborating with cross-functional teams. The ideal candidate will have 8+ years of product management experience, success in launching 0to1 products, and a passion for social impact.

Certinia OIM/SCM Solutions Architect (Strong Business Analysis Skills)

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting emphasizes its mission of creating effective teams and delivering innovative solutions to enterprises. The company highlights its commitment to client success, employee care, and long-term growth. They are seeking a skilled Certinia OIMSCM Solutions Architect with expertise in business analysis and agile methodologies, while promoting diversity and equal opportunity in hiring.

Associate Director - Client Management

Company: First Advantage

Location: Remote

Posted Dec 03, 2025

The Associate Director of Client Management will lead a regional team in Asia to support enterprise clients, drive satisfaction and retention, and improve service adoption. The role involves building relationships, managing client escalations, and ensuring high-quality delivery of background screening programs. The ideal candidate is a strategic leader with experience in B2B client management and a passion for delivering value to customers.

System Architect - QA and Automation

Company: Hammerspace

Location: Remote

Posted Dec 03, 2025

This text describes a QA System Architect role emphasizing strategic leadership, scalable QA strategies, test automation, and team collaboration. It highlights technical expertise requirements and leadership experience while promoting a quality-driven culture in a fast-paced startup environment.

Appeals Coordinator II

Company: MedReview

Location: Remote

Posted Dec 03, 2025

The Appeals Coordinator Level II position at MedReview involves assisting with daily administrative work, researching and analyzing appeals, grievances, and complaints from providers and clients. The role requires excellent communication, problem-solving, and time management skills, as well as the ability to work independently and make critical decisions.

Senior Paid Social Manager

Company: Nebo

Location: Remote

Posted Dec 03, 2025

The job description outlines the responsibilities and requirements for a Senior Paid Social Manager, including leading paid social campaigns, managing teams, and maintaining expertise across platforms. It emphasizes collaboration, strategic planning, and professional development while highlighting the agency's commitment to diversity and inclusive practices.

Applications Engineer - PMDC

Company: Flex

Location: Remote

Posted Dec 03, 2025

The job posting is for a Submittal Design Engineer position, which involves creating Mechanical Layout designs for Prefabrication modular solutions. The role requires proficiency in 2D and 3D design software, knowledge of electrical engineering concepts, and strong interpersonal communication skills. The position offers a competitive pay range and a comprehensive benefits package.

Product Marketing Manager - Third Party Risk Management (TPRM)

Company: BlueVoyant

Location: Remote

Posted Dec 03, 2025

This job posting seeks a Product Marketing Manager for BlueVoyant's ThirdParty Cyber Risk business line, emphasizing experience in cybersecurity and product marketing. The role involves creating marketing materials, managing product launches, and collaborating across teams. BlueVoyant highlights its mission in cybersecurity and equal employment opportunities.

Sr. Manager Management Controls

Company: iRhythm

Location: Remote

Posted Dec 03, 2025

iRhythm is a leading digital healthcare company that creates trusted solutions for detecting, predicting, and preventing disease. The company combines wearable biosensors, cloud-based data analytics, and proprietary algorithms to deliver clinically actionable information. iRhythm is committed to improving cardiac health and offers career opportunities for builders and problem solvers to shape the future of cardiac health.

Senior Product Manager

Company: Scrambly

Location: EU

Posted Dec 03, 2025

Scrambly is a fast-growing adtech startup revolutionizing rewarded advertising, serving over 3 million users in the USA. They are seeking a Senior Product Manager to drive product discovery, experimentation, and continuous improvement of their product portfolio, with a focus on understanding user needs, analyzing data, and collaborating with cross-functional teams to deliver top-tier digital solutions.

STEM Associate

Company: Hispanic Access Foundation

Location: Orlando

Posted Dec 03, 2025

The Hispanic Access Foundation's STEM Program aims to inspire and support Latino youth, families, and professionals in exploring and leading in health and STEM fields. The program provides role model talks, immersive field trips, and mentorship experiences to increase awareness of career pathways and foster skill development, confidence, and leadership.

Salesforce Data Cloud Developer & Consultant

Company: M&S Consulting

Location: Remote

Posted Dec 03, 2025

MampS Consulting is a company that focuses on creating effective teams of consultants to deliver strategic process and technology solutions to enterprise organizations. They have a commitment to long-term customer success and have established deep expertise in process and technology. The company seeks a Salesforce Data Cloud Developer & Consultant to design, develop, and optimize data solutions within the Salesforce ecosystem.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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