Excellent Customer Service Jobs

1,587,068 open positions · Updated daily

Excellent Customer Service roles are booming as companies shift toward omni‑channel support and AI‑driven help desks. With more than 10,900 openings, talent that can navigate Zendesk, Salesforce Service Cloud, and Genesys is in high demand.

Typical positions include Customer Success Manager, Technical Support Engineer, Escalation Specialist, and AI Chatbot Trainer. These roles cover ticket triage, knowledge‑base authoring, proactive outreach, and performance‑metric analysis.

Transparent pay data empowers agents to benchmark against industry standards, negotiate competitive salaries, and evaluate benefits that align with their career goals. Knowing exact compensation helps shift the focus from vague “market rate” to concrete numbers.

Senior Sales Specialist - AI

Company: Blackbaud

Location: USA

Posted Dec 18, 2025

Blackbaud seeks a Senior Sales Specialist AI to drive AI adoption in the social good sector. The role involves sales enablement, customer discovery, and product expertise. Benefits include remote work, competitive salary, and comprehensive benefits.

AI Architect

Company: Guidehouse

Location: USA

Posted Dec 18, 2025

This job posting seeks a Data Engineering and AI Architecture Consultant with expertise in scalable AI solutions and cloud platforms. The role requires 8+ years of experience in AI/ML and data analytics, with a focus on cloud-native technologies. The position offers competitive compensation ($1.3M-$2.16M), comprehensive benefits including medical insurance, retirement plans, and professional development opportunities. It emphasizes technical leadership, cross-functional collaboration, and compliance with AI governance standards.

Litigation Claims Examiner - Rideshare

Company: Reserv

Location: USA

Posted Dec 18, 2025

Reserv is an insurtech company leveraging AI and automation to revolutionize claims processes, seeking a Rideshare Bodily Injury Litigation Resolution Specialist with expertise in managing litigated cases. The role emphasizes collaboration with teams, technology integration, and resolving claims efficiently. The job description highlights competitive benefits like health insurance, remote work flexibility, and professional development opportunities, portraying an innovative and supportive work environment.

Epidemiology Data Scientist

Company: Guidehouse

Location: USA

Posted Dec 18, 2025

This job posting describes a Data Science Consulting role with responsibilities involving quantitative analysis, machine learning, and collaboration with public health experts. It outlines requirements for advanced degrees and technical skills, along with a competitive salary range and comprehensive benefits package.

Account Manager - Digital Asset Solutions

Company: AlphaPoint

Location: USA

Posted Dec 18, 2025

AlphaPoint, a digital asset exchange company, seeks an Account Manager with crypto experience. Responsibilities include client management, product updates, and process development. Benefits include competitive salary and flexible work conditions.

Lead Web Engineer

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

Green Dot is seeking a Lead Web Engineer to develop scalable web applications using Azure and cloud-native technologies. The role emphasizes remote work flexibility, technical leadership, and collaboration with cross-functional teams. The position offers a competitive salary range and inclusive hiring practices.

Enablement Technical Lead

Company: Consensys

Location: USA

Posted Dec 18, 2025

Consensys is a leading blockchain and web3 software company pioneering innovation in the ecosystem. They offer tools like MetaMask and Linea, focusing on making decentralized web accessible. The job opportunities emphasize collaboration, technical expertise, and impactful projects within a dynamic team environment.

Lead ETL Engineer_Datawarehouse

Company: Green Dot Corporation

Location: USA

Posted Dec 18, 2025

This job description highlights a Lead Data Warehouse Developer role at Green Dot with competitive compensation, remote work flexibility, and opportunities for technical leadership. The position emphasizes cloud-based data solutions, ETL development, and collaboration on large-scale projects. Green Dot promotes an inclusive hiring process and values diversity in its workforce.

Operations Specialist

Company: First Advantage

Location: Philippines

Posted Dec 18, 2025

The Operations Specialist role involves verifying candidate details, maintaining relationships with HR and education contacts, and ensuring accuracy in verification processes. Qualifications include computer skills, communication abilities, and flexibility. The position emphasizes confidentiality, attention to detail, and equal opportunity practices.

Growth Product Manager

Company: Kodify

Location: Spain

Posted Dec 18, 2025

Kodify is seeking a data-driven Growth Product Owner to lead growth initiatives across customer lifecycle stages, emphasizing experimentation, analytics, and cross-functional collaboration. The role requires expertise in conversion optimization, funnel analysis, and scalable growth systems, with competitive benefits including remote work flexibility and professional development opportunities.

Senior Infrastructure Engineer

Company: BlueVoyant

Location: USA

Posted Dec 18, 2025

This job posting seeks a Senior Infrastructure Engineer with expertise in multicloud environments to design, implement, and maintain scalable infrastructure solutions. The role involves collaboration across teams, automation of tasks, and adherence to agile practices. BlueVoyant emphasizes cybersecurity, cloud optimization, and compliance with U.S. citizenship requirements.

Supervisor - Physician Coding Operations

Company: Guidehouse

Location: USA

Posted Dec 18, 2025

This job posting describes a remote supervisory role in physician coding with responsibilities including team oversight and client satisfaction. It outlines requirements like CPC certification and experience, along with benefits such as competitive compensation, flexible benefits, and professional development opportunities. The company emphasizes diversity and inclusion while cautioning against fraudulent recruitment practices.

Frequently Asked Questions

What are the typical salary ranges by seniority in Excellent Customer Service?
Junior agents earn $45k–$60k annually; mid‑level staff receive $60k–$80k; senior specialists and managers can command $80k–$110k+ in the U.S. Remote roles may adjust by region, but the U.S. median remains the benchmark.
What skills and certifications are required for a career in Excellent Customer Service?
Key credentials include Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Consultant, and ITIL Foundation. Proficiency in JavaScript for chatbot scripting, API integration, CSAT/NPS analytics, and multi‑channel ticket management are also essential.
How common is remote work in Excellent Customer Service positions?
Over 70% of roles—especially Technical Support Engineers and Escalation Specialists—offer fully remote or hybrid arrangements. Candidates need a reliable internet connection, a quiet workspace, and the ability to log in to 24/7 shift coverage via Teams or Slack.
What career progression paths exist within Excellent Customer Service?
Typical trajectories move from Tier 1 Support Agent to Tier 2/3, then to Lead Support, Customer Success Manager, and ultimately to Director of Customer Experience or Product Management.
What are the current industry trends affecting Excellent Customer Service?
AI‑driven chatbots, self‑service portals, predictive support analytics, omni‑channel performance dashboards, and remote‑first team structures are reshaping the field, increasing the demand for data‑savvy and tech‑proficient professionals.

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