Exceptional Customer Service Jobs in Other US Location

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Looking for Exceptional Customer Service jobs in Other US Location? Browse our curated listings with transparent salary information to find the perfect Exceptional Customer Service position in the Other US Location area.

EMEA Pre-Sales Engineer

Company: monday.com

Location: Other US Location

Posted Jan 28, 2025

monday.com is seeking an experienced PreSales Engineer Product Expert to join their team. The role involves understanding and maximizing the value of their platform for potential and existing customers. The candidate will be required to have a deep understanding of the product's technical capabilities, participate in demos and proof-of-concepts, assist in crafting sales pitches, and handle security concerns. Fluency in English is required, with German or French being an advantage. The ideal candidate will have 4+ years of experience in PreSales Engineering or a similar role in a SaaS environment, strong communication skills, and the ability to articulate technical topics to a non-technical audience.

Senior Application Architect

Company: Cyara

Location: Other US Location

Posted Jan 28, 2025

Cyara is a leading provider of an Automated CX Assurance Platform, enabling brands to deliver superior customer experiences. The company values excellence, innovation, integrity, curiosity, and diversity. They are seeking a software architect with extensive experience in SaaS, cloud platforms, and microservices to design and implement scalable, secure, and robust software architectures for cloud-based SaaS applications. The role offers a flexible work environment, competitive compensation, and a positive, results-oriented culture.

Growth Team Leader

Company: Lusha

Location: Other US Location

Posted Jan 28, 2025

Lusha is a dynamic, innovative company seeking a Growth Team Leader with 8+ years of experience in B2B SaaS. The role involves leading growth initiatives, managing experiments, and collaborating with cross-functional teams. The ideal candidate will have a growth mindset, expertise in GEO testing, strong creative aptitude, and analytical skills. Lusha, established in 2016, has transitioned from a bootstrap company to a unicorn with a value estimation of $15 billion, trusted by industry giants like Zendesk, Google, and Yotpo.

Product Marketing Manager

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks, a global company headquartered in San Mateo, California, offers a suite of cloud-based software including Freshdesk, Freshsales, Freshmarketer, Freshservice, and Freshchat. The company is recognized by global press and has received awards for its products. Freshworks is currently seeking a Product Marketing Manager to develop and execute go-to-market strategies, collaborate with cross-functional teams, and drive product adoption. The ideal candidate should have a graduate degree, 8+ years of experience in product marketing, and excellent communication skills.

Leasing Consultant

Company: AIR Communities

Location: Other US Location

Posted Jan 28, 2025

AIR Communities, a leading apartment operator, is seeking a detail-oriented and customer-focused Leasing Consultant for their 700+ unit Bent Tree Apartment Homes in Centreville, VA. The ideal candidate will have at least 1 year of sales and customer service experience, be familiar with setting and achieving goals, and possess excellent communication skills. The role involves managing the consumer life cycle, leasing apartments, and providing exceptional customer service. AIR offers competitive compensation, benefits, and opportunities for professional growth. The application deadline is January 7th, and successful candidates will undergo pre-employment screening.

Marketing Coordinator (ELL0002)

Company: hammerjack

Location: Other US Location

Posted Jan 28, 2025

Hammerjack is seeking a Marketing Coordinator for a hybrid role, working with a renowned skincare company. The role involves executing digital marketing initiatives, supporting brand marketing strategies, coordinating events, managing the marketing calendar, and preparing reports. The ideal candidate should have a tertiary degree in Marketing, digital marketing experience, strong organizational skills, and proficiency in Microsoft packages and Adobe Creative Suite. Hammerjack offers flexibility, inspiring workspaces, competitive compensation, professional growth opportunities, and a supportive community.

Marketing Designer

Company: Lusha

Location: Other US Location

Posted Jan 28, 2025

Lusha is seeking a Marketing Designer for a maternity leave replacement. The role involves designing strategic campaigns and digital assets for various marketing platforms, ensuring the Lusha brand's look and feel is maintained. The ideal candidate should have at least 2 years of marketing experience, a strong online design portfolio, and proficiency in Adobe Suite and Figma. Lusha, a growth-stage company valued at $15 billion, offers opportunities for professional growth and innovation. The company is trusted by industry giants like Zendesk, Google, and Yotpo.

Project Manager - PR

Company: Edelman

Location: Other US Location

Posted Jan 28, 2025

Edelman is a forward-thinking agency that values trust, diversity, and inclusion. They are seeking a processoriented Project Manager with 46 years of experience in a creative agency or related field. The role involves leading day-to-day project workflows, collaborating with cross-disciplinary teams, and ensuring flawless execution within scope, time, and budget constraints. Edelman is known for its innovative work in PR, advertising, social, digital, earned media, and experiential fields, having won numerous prestigious awards.

Senior Complaints & Social Specialist, Customer Success

Company: Wave HQ

Location: Other US Location

Posted Jan 28, 2025

Wave is a company that values small businesses and empowers their owners with a comprehensive financial management solution. The Customer Success team is dedicated to guiding and supporting entrepreneurs, aiming to create a unique and special customer support experience. Wave is seeking a proactive and detail-oriented Complaints & Social Specialist to manage customer complaints and social media escalations, ensuring a positive customer experience. The ideal candidate should have experience in complaint handling, regulatory knowledge, strong attention to detail, excellent communication skills, and the ability to work effectively with cross-functional stakeholders. Wave offers a flexible work environment, supports employee growth, and fosters a diverse and inclusive culture.

BI & Data Engineering Team Lead

Company: Lusha

Location: Other US Location

Posted Jan 28, 2025

Lusha is seeking a results-driven and visionary BI & Data Engineering Team Lead to lead efforts in building scalable data solutions, enabling data-driven decision-making, and driving innovation across the organization. The role requires a dynamic individual who can bridge the gap between business strategy and cutting-edge technology. Key responsibilities include strategic business alignment, technical leadership, team development, and innovation and modernization. The ideal candidate should have proficiency in SQL, data modeling, big data technologies, BI tools, cloud platforms, Python or R, and data orchestration tools. They should also possess deep understanding of business processes in sales, marketing, and finance, strong storytelling and communication skills, and proven ability to mentor talent and foster a high-performance environment. Lusha, established in 2016, has transitioned from bootstrap origins to unicorn status with a value estimation of $15 billion, reflecting its unwavering commitment to innovation and excellence.

Account Executive, Marketplace

Company: Tapestry - Coach, Kate Spade, and Stuart Weitzman

Location: Other US Location

Posted Jan 28, 2025

Tapestry Inc. is a global house of brands that values individuality and inclusivity. They are seeking an Account Executive with digital trading experience to support the Tapestry Marketplace channel. The role involves building relationships with partners, driving sales and margin targets, and supporting product launches. Tapestry offers a hybrid work model, learning and development opportunities, and a range of benefits including healthcare, discounts, and volunteering days. The company is committed to equity, inclusion, and diversity.

Lead Software Engineer - Machine Learning

Company: Freshworks

Location: Other US Location

Posted Jan 28, 2025

Freshworks, a global company headquartered in San Mateo, California, is seeking a Lead Software Engineer in Machine Learning with a focus on GenAI. The role involves leveraging GenAI techniques to address unique challenges, building a state-of-the-art conversational bot, and designing intelligent systems. The ideal candidate should have a strong background in machine learning, statistics, and advanced mathematics, with experience in natural language processing, distributed systems, and SQL/NoSQL databases. Freshworks is committed to diversity and equal opportunity, offering a vibrant work environment.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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