Exceptional Customer Service Jobs

1,498,804 open positions · Updated daily

Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.

Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.

Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.

Search & Discovery Marketing Manager for SEO/GEO

Company: Blackbaud

Location: USA

Posted Dec 19, 2025

This text promotes a Search & Discovery Manager role at Blackbaud, emphasizing AI-driven strategies, SEO optimization, and cross-functional collaboration. It highlights innovation in search visibility, structured data, and AI model alignment while showcasing the company's remote-first culture and benefits.

Mortgage Underwriting Specialist

Company: Vesta

Location: USA

Posted Dec 19, 2025

The text discusses Vesta's mission to modernize the mortgage industry by replacing outdated systems with a next-generation platform. It highlights the company's founding team experience, significant funding, and the role's focus on automation and digital transformation. The tone is optimistic about creating industry-changing solutions for financial institutions and customers.

Bilingual Translation Specialist

Company: WCG International Consultants Ltd.

Location: Canada

Posted Dec 19, 2025

WCG seeks a Bilingual Translation Specialist to create sustainable employment. The role involves translating content between English and Canadian French, ensuring accuracy and cultural appropriateness. The position offers a competitive salary, professional development, and a diverse work environment.

Customer Service Support Representative

Company: labcorp

Location: USA

Posted Dec 19, 2025

LabCorp offers a remote Customer Service role with competitive pay ($18-$21/hr), comprehensive benefits, and a focus on customer satisfaction. The position includes training, flexibility, and opportunities for growth in a supportive environment.

Business Development Representative

Company: Zapier

Location: North America

Posted Dec 19, 2025

Zapier is hiring Business Development Representatives to build outbound pipeline using AI tools responsibly. The role involves generating qualified leads, educating prospects on automation, and optimizing outreach strategies. The company emphasizes diversity, remote work, and a nonstandard application process with feedback loops throughout the hiring journey.

Account Executive - Federal

Company: Armada

Location: USA

Posted Dec 19, 2025

This job posting seeks an Account Executive for federal civilian government sales with responsibilities including sales strategy, relationship building, and contract management. The role offers remote work in the US, competitive compensation between $220k-$300k, equity, and benefits like unlimited PTO and subsidized healthcare.

Application Support Engineer (Tier 3)

Company: GetWellNetwork, Inc.

Location: USA

Posted Dec 19, 2025

This job description outlines a Tier 3 Application Support Engineer role with responsibilities including after-hours support, system troubleshooting, and collaboration with teams. The position requires extensive technical experience and offers a competitive salary range.

Senior Competitive Intelligence Analyst - Value Selling

Company: HubSpot

Location: USA

Posted Dec 19, 2025

The text describes a senior competitive analyst role at HubSpot, highlighting responsibilities such as competitive analysis, strategy development, and cross-functional collaboration. It outlines key qualifications, compensation details, and benefits, presenting a professional job posting with factual information about the position and organizational offerings.

Partner Solutions Specialist - Fusion

Company: Autodesk

Location: UK,Spain,EMEA

Posted Dec 19, 2025

The job posting highlights a high-impact role in expanding Autodesk's Fusion Cloud ecosystem, requiring expertise in partner sales and manufacturing workflows. It emphasizes growth, innovation, and collaboration across regions while showcasing the company's culture of curiosity and global scale.

Account Executive - Sales

Company: AlphaPoint

Location: Latin America

Posted Dec 19, 2025

AlphaPoint, a fintech company, enables global digital asset markets. The Account Executive role involves sales growth, strategic planning, and tech sales experience with competitive compensation.

Growald Climate Fund - Manager, Executive Office

Company: NRG Consulting Group

Location: USA

Posted Dec 19, 2025

This job posting outlines a Position Manager Executive Office role at Growald Climate Fund, detailing responsibilities such as supporting the CEO, managing workflows, and coordinating communications. It highlights requirements like 5+ years of executive support experience and benefits including flexible work policies, competitive salaries, and comprehensive healthcare.

Project Manager - Paid Social

Company: Talent Hackers

Location: Nigeria

Posted Dec 19, 2025

This text describes a digital marketing agency specializing in eCommerce growth through targeted messaging channels. It outlines a Project Manager role with responsibilities for coordination, process enforcement, and campaign management, highlighting required skills and qualifications for the position.

Frequently Asked Questions

What are the typical salary ranges by seniority for Exceptional Customer Service roles?
Entry‑level agents earn $45,000–$60,000 annually. Mid‑level roles such as Customer Success Managers or Technical Support Engineers range from $70,000 to $95,000. Senior positions, including Escalation Specialists and CX Analysts, command $100,000–$140,000, while Lead or Operations Manager roles can exceed $150,000 depending on company size and region.
What skills and certifications are required in this field?
Core skills include proficiency with Zendesk, Salesforce Service Cloud, Intercom, or Freshdesk; strong written and verbal communication; and data‑driven problem solving. Certifications such as ITIL Foundation, Certified Customer Success Manager (CCSM), or Zendesk Support Specialist add measurable value. Multilingual ability and basic scripting (Python or JavaScript) are increasingly sought after.
Is remote work available for Exceptional Customer Service positions?
Yes. Over 70% of open listings allow fully remote or hybrid schedules. Companies prioritize distributed teams to tap global talent, offering flexible hours that align with 24/7 support demands and international time zones.
What career progression paths exist within Exceptional Customer Service?
Typical progression starts with a Support Agent, moves to a Tier‑2 or Escalation Specialist, then to a Customer Success Manager or CX Analyst. From there, professionals can advance to Lead or Operations Manager roles, and eventually to Director or VP of Customer Experience, overseeing strategy, analytics, and cross‑functional initiatives.
What industry trends are shaping Exceptional Customer Service today?
Key trends include AI‑powered chatbots that handle routine inquiries, omnichannel integration that unifies email, chat, and social media support, and a shift toward data‑centric metrics like CSAT, NPS, and SLA adherence. Remote‑first cultures are expanding, and companies are investing in automated workflow tools such as Jira Service Management and Confluence for knowledge base management.

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