Exceptional Customer Service Jobs
1,498,804 open positions · Updated daily
Exceptional Customer Service has become the frontline of brand loyalty in an era where customers expect instant, personalized assistance across chat, email, and social media. The surge in e‑commerce, SaaS, and fintech platforms has amplified demand for support professionals who can blend technical expertise with empathy, driving higher CSAT and NPS scores in real time.
Roles in this category range from Customer Success Managers who onboard new users and drive adoption, to Technical Support Engineers handling tier‑3 escalations on Zendesk and Salesforce Service Cloud. Escalation Specialists focus on SLA compliance and root‑cause analysis, while CX Analysts mine support tickets for trend data and recommend process improvements. Support Operations Managers oversee knowledge‑base creation, language‑translation workflows, and remote‑team coordination.
Salary transparency is critical for Exceptional Customer Service professionals because it aligns compensation with skill levels, certifications, and geographic cost of living. Transparent pay data helps agents negotiate fair wages for certifications like ITIL Foundation or Certified Customer Success Manager (CCSM), reduces turnover, and attracts top talent who can leverage their expertise in high‑paying, remote‑first roles.
Accounts Receivables Professionals
Company: IBM
Location: Naga City, PH
Posted Dec 19, 2025
This job description outlines a Senior Deduction Management Analyst role at IBM, emphasizing responsibilities in order management, customer masterdata, credit management, and collaboration with clients. It highlights required skills in finance, accounting software, and teamwork, while promoting a dynamic work environment focused on innovation and problem-solving.
Solutions Engineer (Hebrew Speaker)
Company: Twilio
Location: USA
Posted Dec 18, 2025
This job posting highlights a Solutions Engineer role at Twilio, focusing on technical presales, customer success, and innovation. It outlines responsibilities, qualifications, and benefits including competitive pay and remote work options.
Senior Professional Services - Technical Architect
Company: GitLab
Location: USA
Posted Dec 18, 2025
This job description outlines the role of a Senior Professional Services Technical Architect at GitLab, emphasizing technical leadership, customer engagement, and DevSecOps expertise. It highlights responsibilities such as designing architectures, leading migrations, and mentoring teams, while also detailing required skills and the company's focus on innovation and customer success.
Talent Acquisition Coordinator
Company: IBM
Location: BANGALORE, IN
Posted Dec 19, 2025
This text describes a role at IBM's Talent Acquisition team focusing on managing the offer process with emphasis on collaboration, communication, and career growth. It highlights the importance of teamwork, innovation, and organizational skills in a fast-paced environment while showcasing IBM's commitment to excellence and global impact.
Application Developer - Cloud FullStack - New South Wales - 17 Months FTH
Company: IBM
Location: SYDNEY, AU
Posted Dec 19, 2025
IBM is a leader in global transformation, offering career opportunities in tech innovation. The role involves developing applications and collaborating with teams to drive digital reinvention and competitive advantage.
Senior Software Engineer - Golang - Prime Trading Desk
Company: Kraken
Location: USA
Posted Dec 18, 2025
Kraken promotes crypto adoption through a mission-focused team and global initiatives. They seek Software Engineers to build institutional trading systems, emphasizing security, education, and client support. The role involves collaboration with traders and quants, with a focus on scalable solutions and financial freedom.
Presales Architect - Trust, Identity and Compliance
Company: Twilio
Location: UK
Posted Dec 18, 2025
This job posting outlines a Presales Architect role at Twilio requiring expertise in complex solutions, cross-functional collaboration, and technical domains like identity verification and compliance. It highlights responsibilities such as scoping solutions, supporting sales teams, and influencing product strategy, while emphasizing qualifications in presales experience and regulatory frameworks.
Software Engineer
Company: Field Nation
Location: Dhaka
Posted Dec 19, 2025
This job posting highlights Field Nation's commitment to a dynamic work environment, competitive benefits, and professional growth opportunities. The role involves developing cutting-edge SaaS solutions and collaborating with cross-functional teams, while the company emphasizes a supportive culture with perks like gym memberships, medical insurance, and flexible work arrangements.
Sr. Marketer - Growth
Company: Blackbaud
Location: Remote
Posted Dec 19, 2025
This job posting seeks a Sr Growth Marketer to lead growth marketing efforts for nonprofit fundraising, focusing on innovative programs, data-driven strategies, and cross-functional collaboration. The role emphasizes generating qualified pipeline, analyzing market trends, and working in a remote-first environment with competitive compensation and benefits.
Senior Product Marketing Manager Cloud Security
Company: Tenable, Inc.
Location: Columbia
Posted Dec 18, 2025
Tenable is a leading cybersecurity company with global reach, offering impactful roles like Senior Product Marketing Manager. The job emphasizes collaboration, innovation, and technical expertise in cloud security, with opportunities to shape product strategies and engage with industry communities.
Presales Architect - Voice AI, CPaaS, Contact Center
Company: Twilio
Location: UK
Posted Dec 18, 2025
This job posting outlines a Presales Architect role at Twilio, requiring expertise in complex solution design, stakeholder collaboration, and cross-functional teamwork. The position emphasizes influencing product strategy, mentoring teams, and delivering technical wins through multiproduct solutions.
Presales Architect - Trust, Identity and Compliance
Company: Twilio
Location: Ireland
Posted Dec 18, 2025
This job posting seeks a Presales Architect at Twilio with expertise in complex solutions and cross-functional collaboration. Responsibilities include designing multi-product solutions, influencing product strategy, and supporting sales teams. Qualifications require presales experience, identity verification knowledge, and strong communication skills. The role is remote with 20% travel and offers competitive benefits.