Hospital Jobs in Remote
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Prenatal Account Manager, Indianapolis
Company: BillionToOne
Location: Remote
Posted Mar 14, 2024
<p><strong>Do you want to join one of the fastestgrowing molecular diagnostics companies to help transform prenatal and oncology diagnostics that can affect millions of patient lives<strong><p> <p><strong>BillionToOne<strong> ranked at the top 5 of Y Combinator companies with $300M+ in funding from prominent VC firms has developed a DNA molecular counter that increases cfDNA diagnostic resolution by over 1000 fold BillionToOnes first product UNITY™ is the first and only noninvasive prenatal test that can directly screen an unborn baby and assess its risk for common and severe recessive gene disorders and chromosomal abnormalities as well as fetal sex and fetal antigens from a single tube of blood from the pregnant mother without paternal testing<p> <p>In 2023 BillionToOne launched two liquid biopsy products that will markedly improve oncology treatment and care With Northstar Select™ clinicians will be able to select cancer therapies that will be most effective to each patient based on their individual genetic makeup Northstar Response™ will enable clinicians to monitor a patients early response to these cancer therapies by measuring minute changes in their ctDNA which can reduce ineffective treatments and unwanted toxicity lower costs and substantially improve clinical outcomes<p> <p>The <strong><span datasheetsroot=1 datasheetsvalue= account= manager= indianapolis= datasheetsuserformat=>Prenatal Account Manager Indianapolis <span>Marion Hamilton Hendricks counties<strong><strong> <strong>is an outstanding <span>prenatal<span> sales executive with experience in diagnosticgenetic testing product sales who will bring the first and only singlegene NIPT supported carrier and aneuploidy screen to OBGYN clinics amp MFMs throughout the <strong>Indianapolis Marion Hamilton Hendricks counties<strong> territory You will deliver clinical information to both external clients throughout the <strong>Indianapolis<strong><strong> <strong>territory and internal teams You will have significant influence over how the test is communicated to physicians and patients and how it should evolve to better serve market needs This is a remote position and reports to the <strong>Regional Manager Prenatal <strong><strong>Great Lakes<strong><p> <p>You <strong>must <strong>have relationships with IU Health Methodist Community and Ascension Hospital systems ideally having closed business with the Heads of OBGYN MFM Reproductive Medicine Labor amp Delivery etc<p> <p><strong>Responsibilities<strong><p> <ul><li>Increasing revenue and driving market development through direct sales to individual OBGYNs MFMs and Genetic Counselors<li> <li>Creating and implementing a strategic business plan to grow revenue quickly in your geography<li> <li>Sales efforts include effective prospecting and cultivating new business and maintaining key relationships<li> <ul><p><strong>Requirements<strong><span><span><p> <ul><li>Minimum three 3 years of Womens Health sales experience at a <strong>genetics or diagnostics<strong> company covering<strong datastringifytype=bold> <strong>Indianapolis Marion Hamilton Hendricks counties<strong><strong> if lacking direct genetics or diagnostics industry experience must have medical device or pharma experience directly calling upon OBGYNs MFMs etc with existing book of convertible client relationships<li> <li>Demonstrated successful sales track record eg multiple award winning President Club or equivalent required solid negotiation skills understanding of buyerdecision maker types exhibit effective selling listening presentation skills and ability to assess and respond to customer needs<li> <li>Excellent organizational and communication skills written and verbal with demonstrated ability to effectively present to both internal and external customers<li> <li>Effective time management skills required with a demonstrated ability to assess and prioritize opportunity required<li> <li>Exceptionally bright flexible selfmotivated and results oriented with strong interpersonal and analytical skills and the ability to think strategically as well as execute tactically<li> <li>Must act with a sense of urgency with a focus on closing business<li> <li>Ability to assess the needs of medical professionals and staff members with a focus on consultative sales coordination of logistics and problem solving<li> <li>Strong desire to work in a startup environment and must work independently with an internal drive to be successful<li> <ul><p><strong>NicetoHaves <strong><p> <ul><li><span>Experience in a startup environment<span><li> <li><span>Clinical laboratory experience<span><li> <ul><p><strong>Benefits And Perks<strong><p> <ul><li>Working with a team of rockstars who bring out the best in everyone<li> <li>Open transparent culture that includes weekly Town Hall meetings<li> <li>The ability to indirectly or directly change the lives of hundreds of thousand patients<li> <li>Multiple medical benefit options employee premiums paid 100 of select plans dependents covered at 80<li> <li>Extremely generous Family Bonding Leave for new parents 16 weeks paid at 100<li> <li>Retirement savings program including a 4 Company match<li> <li>Free daily onsite lunches provided from top eateries<li> <li>Latest and greatest hardware laptop lab equipment facilities<li> <li>A variety of perks on campus state of the art gym restaurant<li> <li>Free onsite EV charging compatible with all EVs including Tesla<li> <ul><p><span datasheetsvalue= billiontoone= we= are= proud= to= offer= a= combination= of= base= pay= range= amount= offered= is= based= experience= and= salary= options= split= that= the= candidate= chooses= generous= equity= offering= on= top= industry= leading= company= benefits= healthcare= match= very= fully= paid= paternal= leave= etc= datasheetsuserformat=>At BillionToOne we are proud to offer a combination of a 1 base pay 2 generous equity options offering on top of 3 industry leading company benefits free healthcare options 401k match very generous fully paid parental leave etc<span><p> <p>This position offers a starting package of a base of $115000 amp total compensation of $165000 if at plan with opportunities for promotion Commissions potential is uncapped and can be significant<p> <p><em>BillionToOne is an equal opportunity employer We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<em><p>
Product Manager (Remote)
Company: Listrak
Location: Remote
Posted Mar 14, 2024
<p><strong>About Listrak<strong><p> <p>We are a SaaS company that offers an integrated digital marketing platform trusted by 1000+ leading retailers and brands for email text message marketing identity resolution behavioral triggers and crosschannel orchestration Our HQ is in Lititz PA but we have employees spanning over 30 states and growing We are a 350person organization led by a passionate leadership team that is invested in bringing together diverse creative intelligent minds to create an amazing workplace and product Want to know more<p> <p>Check out more about our culture here and here <p> <p><strong>About the role<strong><p> <p>The <strong>Product Manager <strong>is responsible for the strategy and development of new or enhanced Listrak platform features and tools The primary responsibility of the <strong>Product Manager<strong> is to enable the development and maintenance of a product portfolio to optimally meet the collective needs of all stakeholders <p> <p>This role will engage in discovery business analysis business requirements gathering and serve as a central hub of information for their assigned product portfolio The Product Manager will have direct and frequent contact with all key stakeholders and department leads to ensure that current plans timelines expectations and business needs are clearly communicated<p> <ul><li>Understanding of the product lifecycle from research to launch to decline to deprecation<li> <li>Track industry trends and the competitive landscape as they pertain to Listrak<li> <li>Champion for the customer and the product while working closely with internal teams and key stakeholders including company leadership<li> <li>Execute product strategy and own the product roadmap<li> <li>Effectively define market needs and map to product features within JIRA<li> <li>Launch new products and features test their performance and iterate quickly<li> <li>Influence prioritization of the strategic product roadmap based on the needs of the business and benefit to customers<li> <li>Direct and frequent contact with all key stakeholders and department leads to ensure that current plans timelines expectations and business needs are clearly communicated<li> <li>Will engage in discovery business analysis business requirements gathering and serve as a central hub of information for their assigned products or projects<li> <ul><p><strong><em>You have<em><strong><p> <ul><li><strong> <strong>Bachelors degree in business technical field or related equivalent experience<li> <li>Minimum of five 5 years of experience in a Product Management role for a commercial software product in a SaaS environment is required<li> <li>Product Management or CSPO certification strongly desired<li> <li>Prior work within an ecommerce or retail vertical preferred<li> <li>Experience in common productproject management tools such as Jira is preferred<li> <li>Strong verbal and written communication skills<li> <li>Demonstrated ability to get things done in a rapidly changing environment<li> <li>Strong business acumen<li> <li>Proven ability to influence crossfunctional teams without formal authority<li> <li>Proven ability to be a problem solver andor facilitate problem solving<li> <ul><p><strong>Why join Listrak<strong><p> <p>At Listrak we take every voice into considerationwe invite and encourage our employees to help us solve problems and anticipate the unknown We invest in our employees and work to grow and develop you in your career We are highly collaborative and team oriented and we take pride in our culture at Listrak<p> <p><span>Some of our amazing benefits include<span><p> <ul><li><span>HealthDentalVision Insurance<span><li> <li><span>401k<span><li> <li><span>Open Time Off OTO <span><li> <li><span>Nine Paid Holidays <span><li> <li><span>Disability Insurance <span><li> <li><span>Life Insurance <span><li> <li><span>Optional Insurance Life Accident Hospital Indemnity and Critical Illness<span><li> <li><span>Parental Leave<span><li> <li><span>Volunteer Time Off<span><li> <li><span>Birthday Time Off<span><li> <ul><p>Come join our growing team<p> <p><span>Listrak is proud to be an Equal Employment Opportunity and affirmative action employer We do not discriminate based on gender race or color ethnicity or national origin age disability religion sexual orientation gender identity or expression veteran status or any other applicable characteristics protected by law<span><p> <p><br ><br ><br ><p><p>LIRK1 <p> <p>LIRemote<p> <p><br ><p>
Senior Audit Accountant, Technology Industry
Company: Wipfli
Location: Remote
Posted Mar 15, 2024
<p>At Wipfli people count<br >The way you think makes you different At Wipfli we embrace that<br >Our inclusive culture provides a space for everyone to have a voice Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli<br >Were also focused on helping you achieve success with balance From hybrid schedules and flexible time off to training programs and mental wellness initiatives we take care of our team<br >If you want to be in an environment where you can grow feed your curiosity and make a difference Wipfli is the place for you<br >This role is part of our audit team focused on serving technology clients Think Saas Fintech Biohealth<br >Responsibilities<br ><p><ul><li>Audit financial statements quarterly financial information and clients annual reports<li> <li>Take part in preaudit planning to assess the risk of material misstatement of financial accounts to design effective audit procedures <li> <li>Identify accounting and audit issues and perform research to solve issues<li> <li>Responsible for testing internal controls policies and procedures and making recommendations<li> <li>Perform audits under Generally Accepted Auditing Standards GAAS Generally Accepted Accounting Principles GAAP Public Company Accounting Oversight Board PCAOB American Institute of Certified Public Accountants AICPA auditing standards and SarbanesOxley SOX<li> <li>Proactively build relationships and communicate with clients and associates<li> <li>Teach train and develop incoming staffinterns <li> <ul><p><br >Qualifications<br ><p><ul><li>Bachelors degree in accounting finance or related field<li> <li>Requires 13 years of accounting related experience<li> <li>Ability to plan prioritize and organize work effectively on multiple tasks<li> <li>CPA or CPA eligibility required<li> <li>Adaptable to various levels of client complexities of people processes and systems<li> <li>Excellent verbal and written communication skills<li> <ul><p><br >Wipfli is an equal opportunityaffirmative action employer All candidates will receive consideration for employment without regards to race creed color religion national origin sex age marital status sexual orientation gender identify veteran status disability or any other characteristics protected by federal state or local laws<br >Wipfli is committed to providing reasonable accommodations for people with disabilities If you require a reasonable accommodation to complete an application interview or participate in our recruiting process please send us an email at hrwipflicom<br >Wipfli cares about our associates and offers a variety of benefits to support their wellbeing Benefit offerings include paid sick leave access to free confidential counseling through our Employee Assistance Program Wipfli offers flexibility for many positions to be performed remotely please discuss your work preferences with your recruiter during the interview process<br >LISF1 LIRemote<br ><strong>Wipfli cares about our associates and offers a variety of benefits to support their wellbeing Highlights include 8 health plan options both HMO amp PPO plans dental and vision coverage opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program Other benefits include firmsponsored basic life and short and longterm disability coverage a 401k savings plan amp profit share as well as Firm matching contribution wellbeing incentive education amp certification assistance flexible time off family care leave parental leave family formation benefits cell phone reimbursement and travel rewards Voluntary benefit offerings include critical illness amp accident insurance hospital indemnity insurance legal longterm care pet insurance ID theft protection and supplemental lifeADampD Eligibility for all benefits programs is dependent on annual hours expectation position statuslevel and location Wipfli offers flexibility for many positions to be performed remotely please discuss your work preferences with your recruiter during the interview process<strong><p>
Manager, Revenue Cycle- Billing
Company: Surgical Notes
Location: Remote
Posted Mar 14, 2024
Our expert teams with ASC-specific experience provide scalable billing, transcription, coding, and document management services and solutions that fully integrate with all leading ASC practice management systems. Privacy Statement We use the personal information collected for the purpose of processing job applications, evaluating candidates for employment, and/or carrying out and supporting HR functions and activities We may share your personal information in connection with, or during negotiations of, any merger, sales of Company assets, or acquisition of a portion or of all of our business to another company. Job Requirements Required Knowledge, Skills, Abilities & Education: High school diploma or equivalent 3 years of experience in ASC, Hospital management, or with other healthcare provider revenue cycle operations 3 years of management experience in revenue cycle managing either people or projects 3 years of experience in billing Knowledge of ICD-10, CPT code, EOBs, financial reports, state and payer specific rules Understanding of HIPAA regulations Working knowledge of all major payers including Workers’ Compensation and Auto Ability to work under pressure while successfully meeting deadlines A positive, open and friendly attitude to colleagues and clients Excellent organization, time management, and prioritization skills required Superior customer service and professionalism Research capabilities when confronted with an issue Advanced Microsoft Excel skills Proficient Microsoft Outlook skills Proficient Microsoft Word skills Ability to work independently and as part of a team Strong attention to detail and speed while working within tight deadlines Exceptional ability to follow oral and written instructions A high degree of flexibility and professionalism Excellent organizational skills Outstanding communications skills; both verbal and written Preferred Knowledge, Skills, Abilities & Education Associate's Degree in Healthcare Management, Business Management or related field Experience working in the majority of the following Practice Management Systems: Amkai, HST, SIS, Advantx, Vision, EPIC Resolute, etc. If you have any questions regarding this California Job Applicant Privacy Notice or our privacy practices, please contact us at [email protected]. The perfect candidate will have an understanding of various insurance carriers, including; Medicare, Medicaid, Workers’ Compensation, Personal Injury, HMOs, contracted and non-contracted plans. Surgical Notes is an equal opportunity employer. You will be required to work independently, resolve issues with a plan of resolution, and report any delays or issues. Experience with Accounts Receivable in an ASC Strong Microsoft Office skills in Excel, Outlook, and Teams Physical Demands: Sitting and typing for an extended period of time Reading from a computer screen for an extended period of time Work environment of a traditional fast-paced and deadline-oriented office Speaking and listening on a telephone Working closely with others Frequent verbal communication, primarily over the phone, and face-to-face interaction Working independently Frequent use of a computer and other office equipment Key Competencies: Leadership Customer Service Initiative Attention to Detail Communication US Pay Ranges $65,000—$65,000 USD About Surgical Notes Surgical Notes is the premier ASC revenue cycle management and billing services partner. External Title: Manager, Revenue Cycle Billing Internal Title: US RCM Manager Reports to: Senior Revenue Cycle Manager Duties/Responsibilities: Provide optimal customer service to both our clients and internal team Track and communicate billing kpis Meet tight deadlines Demonstrate a high level of commitment to customer service in responding to the needs of internal and external parties or departments Review billing for clients by reviewing and resolving billing queries, confirming the billing team resolved the answers to previous days’ queries, QA for problematic/high priority cases for charges entered, HST hard post transactions, submission of posted charges via Waystar, paper/Waystar, paper/non Waystar, and Fax Manage Waystar rejections and fix COB errors Ensure billing rules are kept current and followed Reconcile unbilled cases against PAS on a minimum of a weekly basis Complete end of month duties Review the unbilled report by sharing the client unbilled report weekly and review the unbilled report daily for discrepancies or issues Responsible for the forward to billing queue weekly. The largest management companies and hundreds of ASCs that partner with Surgical Notes experience and benefit from immediate operational and financial improvements that exceed industry performance levels.
Outsourced Controller, Client Advisory Services - Real Estate
Company: Wipfli
Location: Remote
Posted Mar 14, 2024
<p>At Wipfli people count<br >The way you think makes you different At Wipfli we embrace that <br >Our inclusive culture provides a space for everyone to have a voice Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli <br >Were also focused on helping you achieve success with balance From hybrid schedules and flexible time off to training programs and mental wellness initiatives we take care of our team <br >If you want to be in an environment where you can grow feed your curiosity and make a difference Wipfli is the place for you<br ><strong>WHAT YOULL DO<strong><br > Manage a remote accounting team including scope of work job time budgets and job profitability Provides general advisory service to clients via scheduled remote meetings regarding the interpretation and use of financial statements Direct point of contact from real estate investment client engagements Partners with client from private equity joint venture and other investors to maintain and foster relationship with primary focus on real estate industry Research and share knowledge of best practices in areas of business concern or interest to each client Calculating investor returns budgetingforecasting asset performance and prepares financial data for loan covenants Advises on cash flow debt structure and leverage Interested in leveraging data analytics and embracing new technology including various accounting software Provide technical accounting assistance to clients and internal team Advise client on process improvement in their accounting department and internal controls Meets with investors to review management reports and other key performance indicators Prepares financial data for loan covenants if applicable Mentor and train direct reports to grow in their roles and responsibilities<br ><strong>WHAT WE SEEK<strong> <br > Bachelors Degree in Accounting 8+ years of advanced hands on full cycle accounting experience including financial statement preparation within the Real Estate industry Previous public accounting experience preferred Minimum of 2 years supervisory experience Ability to quickly embrace adapt and learn new technology that will include various accounting softwares Experience with Netsuite Yardi Appfolio QuickBooks Online and Sage Intacct preferred but not required Proven ability to build and manage relationships Professional certification eg CPA CMA preferred but not required Previous experience with cost accounting inventory valuation reporting and financial forecasting Demonstrate the ability to adapt and learn quickly<br ><strong>Christine Villicana from Wipflis recruiting team will be guiding you through this process Visit her at Christine Villicana | LinkedIn to connect<strong><br >Wipfli is an equal opportunityaffirmative action employer All candidates will receive consideration for employment without regards to race creed color religion national origin sex age marital status sexual orientation gender identity citizenship status veteran status disability or any other characteristics protected by federal state or local laws<br >Wipfli is committed to providing reasonable accommodations for people with disabilities If you require a reasonable accommodation to complete an application interview or participate in our recruiting process please send us an email at hrwipflicom<br >Wipfli supports equal pay for equal work and values each candidates unique experiences and skill sets The estimated pay range for this position is $88000 to $160000 Compensation within the range is determined by a variety of factors including but not limited to location individuals skills experience training licensure and certifications business needs and applicable employment laws<br >Individuals may be eligible for an annual discretionary bonus subject to participation rules and based on a variety of factors including but not limited to individual and Firm performance<br >Wipfli cares about our associates and offers a variety of benefits to support their wellbeing Highlights include 8 health plan options both HMO amp PPO plans dental and vision coverage opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program Other benefits include firmsponsored basic life and short and longterm disability coverage a 401k savings plan amp profit share as well as Firm matching contribution wellbeing incentive education amp certification assistance flexible time off family care leave parental leave family formation benefits cell phone reimbursement and travel rewards Voluntary benefit offerings include critical illness amp accident insurance hospital indemnity insurance legal longterm care pet insurance ID theft protection and supplemental lifeADampD Eligibility for all benefits programs is dependent on annual hours expectation position statuslevel and location Wipfli offers flexibility for many positions to be performed remotely please discuss your work preferences with your recruiter during the interview process<br >LIREMOTE<br >LICV1<p>
Agency Manager, Texas
Company: Doma
Location: Remote
Posted Mar 15, 2024
<div><b>If youre good at what you do you can work anywhere If youre the best at what you do come work for Doma<b> <p><span datacontrast=auto>Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a techforward customer experience Join Doma and send an entirely new type of real estate model into the world<span><p> <p><b>About Us <b> <p><p><span datacontrast=auto>Doma offers solutions for lenders real estate professionals title agents and homeowners that make closings vastly simpler and more efficient reducing cost and increasing customer satisfaction<span><p> <p><b>Our Values<b> <p><ul><li><span datacontrast=auto>People First We communicate with honesty and respect to our customers colleagues and partners<span><li> <li><span datacontrast=auto>Better Together We believe diversity equity and inclusion creates value through the differences in our backgrounds experiences and perspectives<span><li> <li><span datacontrast=auto>Solution Driven We encourage calculated risktaking and we know that some of our best learning happens by making mistakes along the way<span><li> <li>Act with Integrity We hold ourselves to the highest ethical standards in all of our business practices<li> <ul><div> <p><strong>About the Role<strong><p> <p>Doma Title Insurance is seeking a highly driven sales professional to join us as an Agency Manager covering most of the state of Texas This Agency Manager will increase the number of independent title agents within Doma and cultivate ongoing relationships with existing independent title agents The Agency Manager is Domas highly visible company representative promoting our underwriting services and building Doma brand awareness within their territory The right candidate is someone with boundless initiative superb communication skills and a will to succeed <p> <p><strong>Responsibilities<strong><p> <ul><li>Take ownership of revenue generation develop new opportunities manage your pipeline and execute strategies to consistently submit new agent applications within your territory <li> <li>Prospect using various techniques such as networking email marketing cold calling and facetoface presentations to prospective agents <li> <li>Plan and execute a sales strategy which meets regular activity and business development goals <li> <li>Foster longterm relationships with agents and prospective agents to achieve individual and team revenue goals <li> <li>Visit agent and prospective agents offices routinely to determine agent viability progress and increase their share of business <li> <li>Update CRM records to reflect the most accurate information of current and potential agents <li> <ul><p><strong>Required Skills amp Experience<strong><p> <ul><li>A hunter mentality youre always implementing strategies to drive new business <li> <li>Meaningful 4+ years experience in an outside sales role preferably with a title insurance company title agency or business to business <li> <li>A proven track record of building relationships to close sales<li> <li>A valid drivers license with a satisfactory driving record and ability to drive an automobile you will be traveling to meet agents and prospective agents at least weekly<li> <li>Bachelors degree preferred <li> <ul><p>liremote<p> <div> <div> <div> <p>Shown below is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting We may ultimately pay more or less than the posted range and the range may be modified in the future An employees pay position within the base salary range will be based on several factors including but not limited to relevant education qualifications certifications experience skills seniority geographic location performance shift travel requirements sales or revenuebased metrics any collective bargaining agreements and business or organizational needs At Doma compensation decisions are dependent on the facts and circumstances of each case<p> <p>This job is also eligible for the following compensation components Commissions<p> <div> <p>The base salary range for this role is shown below<p> <p><span>$53000<span><span><span><span>$95000 USD<span><p> <div> <div> <div><b>How well value you and make your life a bit easier<b> <p>We offer a comprehensive package of benefits to eligible employees medicaldentalvision insurance 401k generous vacation time and paid bonding leave<p> <p>Note No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable The amount and availability of any bonus commission or any other form of compensation that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law<p> <p>We believe the most valuable investment we can make is to build an outstanding team of colleagues and leaders who are passionate about our mission<p> <p>We currently offer the following benefits to all FullTime employees<p> <ul><li>WorkLife Balance We encourage taking Paid Time Off PTO<li> <li>12 Weeks of Paid Family Bonding Leave Maternity and Paternity<li> <li>Incredible medical dental and vision benefits options to allow you to customize to you and your familys needs that all start on your first day of employment<li> <li>Flexible Spending Account FSA amp Health Savings Account HSA<li> <li>401K with company match program<li> <li>Tuition Reimbursement<li> <li>ShortTerm amp LongTerm Disability<li> <li>Commuter Flexible Spending Account ie Transit or Parking<li> <li>Supplemental Life and ADampD Insurance<li> <li>Auto amp Home Insurance Group Life Insurance<li> <li>Critical Illness Injury and Hospital Insurance <li> <li>Pet Insurance<li> <ul><p><b>We believe in Equal Opportunity<b> <p><p>We are an equal opportunity employer and value diversity at our company We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status<p> <div>
Senior Product Manager (Medical Coding Audit)
Company: Iodine Software
Location: Remote
Posted Mar 15, 2024
<p>Product Manager Medical Coding <br >Join Us Lets make a direct impact in healthcare <br >Being an Iodine employee means becoming part of something bigger using clinical AI technology to drive smarter healthcare processes and positively impact patient care <br >Who We Are <br >Iodine is an enterprise AI company that is championing a radical rethink of how to create value for healthcare professionals leaders and their organizations automating complex clinical tasks generating insights and empowering intelligent care Powered by one of the largest sets of clinical data and use cases available our groundbreaking clinical machinelearning engine Cognitive ML constantly ingests the patient record to generate realtime highly focused predictive insights that clinicians and hospital administrators can leverage to dramatically augment the management of care delivery <br >What Youll Do <br >As a Product Manager you will be responsible for leading the future of Iodines product lines both in the details of how we build products and by providing input on what investments we should make in the future Youll work with our clients endusers and representatives from across Iodine to gather the info you need to build innovative software and help grow Iodines footprint in the healthcare industry <br ><p><ul><li> Communicate with the executive leadership team to understand company goals and strategy to create new solutions and evolve existing products that ensure marketing leading position <li> <li> Collaborate closely with stakeholders in Sales Clinical Applications and other groups to understand customer needs and market opportunities <li> <li> Partner with the cross functional design team to translate those needs to product plans wireframes mockups and detailed requirements <li> <li> Work with Engineering to translate those plans into products <li> <li> Coordinate with Product Marketing to position message and launch those products <li> <li> Clearly communicate the problems our clients have and details on how we plan to address them to internal teams and other stakeholders <li> <li> Constantly collaborate and gather feedback from clients and other teams to guide your decision making <li> <ul><p> <br >What Youll Need <br >Minimum Requirements Education certifications and experience <br ><p><ul><li> Bachelors degree in relevant field <li> <li> 2 years Product experience in the healthcare or healthcare technology industry <li> <li> 1+ years experience in HIM Medical Coding andor Code Audit healthcare technology domain <li> <li> 1+ years experience with enterprise SaaS products <li> <li> Knowledge of healthcare revenue cycle <li> <li> Experience with the software development lifecycle such as user stories product requirements and backlog grooming <li> <li> Experience collaborating with designers to build mockups and prototypes for new features <li> <li> Experience constructing a business case for product initiatives <li> <li> Ability to travel up to 10 as necessary <li> <ul><p> <br >Preferred Requirements <br ><p><ul><li> Certified Professional Coder CPC Certification <li> <li> Familiarity with machine learning natural language processing or general data science product principles <li> <ul><p> <br >What we offer <br ><p><ul><li> Health Benefits Package Medical Vision Dental <li> <li> Telehealth <li> <li> Pharmacy Resources <li> <li> Savings and Spending Accounts <li> <li> Life amp ADampD Insurance <li> <li> Disability Insurance <li> <li> Travel Assistance and ID Theft Protection <li> <li> Accident Insurance <li> <li> Critical Illness Insurance <li> <li> Hospital Indemnity Insurance <li> <li> Pet Insurance <li> <li> Employee Assistance Program <li> <li> Lifestyle Spending Benefit <li> <li> Legal Plan <li> <li> 401k Retirement Savings Plan and Match <li> <ul><p> <br >Why should you join Iodine <br >This is a unique opportunity to join a closeknit rapidly growing team and help us improve a key piece of the organization You will have the opportunity to drive smarter healthcare processes through technology so hospitals can stay focused on patient care You will join a passionate and ambitious team with a proven record of success building multiple companies Learn more about our company culture on Built In Austin and on our website at wwwiodinesoftwarecom <br >You must be currently authorized to work fulltime in the United States on a permanent basis<p>
Strategic Account Manager, Atlanta
Company: Pumpkin
Location: Remote
Posted Mar 15, 2024
<p>Pumpkin promises uncompromising care to the cats amp dogs we love unconditionally By helping prevent future health risks and ensuring access to goldstandard veterinary medicine and individualized support when it matters mostwe aim to enable $12B in lifeextending and lifesaving treatment over the next five years<p> <p><br ><p> <p><b><u>How were making this happen<u><b><p> <p><b>Premium Insurance<b> Bestinclass coverage to enable the best most advanced treatments and therapies when it matters most without compromise<p> <p><b>Innovative Wellness Plans <b>Personalized preventive care products designed with vets to prevent reduce and detect health risks earlier to extend quality of life<p> <p><b>5Star Experience <b>Concierge service amp experience powered by pet experts and industryleading technology to make decisions and providing care stressfree amp frictionless<p> <p><b>MissionDriven Culture<b> We put pets best interests at the center of everything we do We dream big and solve big problems We embrace speed agility and fearlessness to jump the highest fences dig new and bigger holes and fight for the toys we believe in<p> <p><br ><p> <p>Pumpkin is looking for a highly motivated and resultsdriven <b>Strategic Account Manager<b> to join our team In this role you will play a pivotal role supporting our efforts in the veterinarian channel expanding our customer base and driving revenue growth With a focus on building strong client relationships and executing effective sales strategies you will contribute to educating veterinary professionals on the value of pet insurance If you have a track record of exceeding sales quotas and share our passion for pets this is the role for you<p> <p><br ><p> <p><b>This is a remote position requiring weekly territory travel of 4 dedicated field days and 1 home office day in the Greater Atlanta Georgia area<b><p> <p><b>What Youll Do<b> <p><ul><li>Grow and maintain the assigned accounts in your territory<li> <li>Nurture existing accounts through regular inperson checkins ensuring continuous support and maintaining relationships with hospital staff<li> <li>Deliver and educate hospitals on Pumpkin via inperson and virtual presentations<li> <li>Utilize and become proficient in our CRM Salesforce to track and improve customer engagement on a daily basis<li> <li>Generate leads and policies building effective and lasting relationships with veterinary hospitals and clinics<li> <li>Educate vet hospitals on the value of Pumpkin insurance and benefits in engaging pet owners<li> <li>Partner with our marketing and design teams to create sales collateral presentation decks etc<li> <li>Successfully communicate and drive Pumpkins newest services and initiatives<li> <li>Develop and execute territory business plans routinely adjusting strategies and tactics to maximize performance based on market and customer informationneeds<li> <li>Meet and exceed quarterly sales goals within your territory<li> <li>Be agile as we continue to grow and business needs change<li> <ul><p><b>What Were Looking For<b> <p><ul><li>Bachelors degree in business marketing or a related field or equivalent work experience<li> <li>3+ years of outside sales experience including managing field activity expectations and sales goals<li> <li>Proven track record of achieving and exceeding sales targets in a B2B or B2B2C approach<li> <li>A solid understanding of the animal health industry including knowledge of various products pharmaceuticals and treatment protocols<li> <li>Demonstrated ability to build and maintain influential relationships with veterinary professionals key opinion leaders and industry stakeholders<li> <li>Excellent communication and presentation skills with a persuasive and consultative approach<li> <li>Technical competency in using CRM systems sales analytics tools and productivity tools Word PowerPoint Excel etc<li> <li>Passion for pets and a genuine interest in promoting the benefits of pet insurance<li> <li>Ability to passobtain a Property amp Casualty License within 30 days<li> <li>Ability to work nights and weekends<li> <ul><p><b>Bonus Points<b> <p><ul><li>Experience with Salesforce CRM<li> <li>Experience with Pet Insurance<li> <li>Current PampC Producers license<li> <ul><p><b>Benefits and Perks<b> <p><ul><li>Comprehensive contributions to medical dental and vision for colleagues and dependents<li> <li>Generous PTO and Paid Holidays<li> <li>401k with company match<li> <li>Pumpkin Insurance and preventative care for every pet in your family<li> <li>The opportunity to join a team where every team member has the autonomy and support they need to boss their role and make empowered decisions<li> <li>Pet Friendly Offices Stocked Kitchens Team Workouts Team Outings and much more<li> <ul><p> <p><p>The compensation for this position ranges from $60000 $80000 annually Compensation may vary outside the listed range based on a number of factors including but not limited to location qualifications performance skills and experience The compensation range listed is just one component of Pumpkins total compensation package for employees Total compensation packages depending on the position may also include incentive compensation discretionary bonuses and other short or longterm incentives If hired employees will be in an atwill position and Pumpkin reserves the right to modify compensation as well as any other discretionary payment or benefit program at any time including for reasons related to individual performance company or individual departmentteam performance and market factors<p> <p><br ><p> <p><b>Pumpkins Core Values<b><p> <p><b>Pets Come First<b> Put whats best for pets at the center of everything we do<p> <p><b>Trust the Pack<b> Help families make empowered pet care decisions<p> <p><b>Jump Fences<b> If theres a will theres always a way over them<p> <p><b>Share Toys<b> Be generous with our gifts and amazing things will happen<p> <p><b>Dig New Holes <b>Challenge conventions to create the future of pet health care<p> <p><br ><p> <p><i>Pumpkin is proud to be an affirmative action and equal opportunity employer All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability age protected veteran status or any other characteristic protected by federal state or local laws<i><p> <p><p>
Regional Account Manager - HIV Team (Remote - South Florida)
Company: Walgreens
Location: Remote
Posted Mar 15, 2024
<p>Responsible for the promotion of Walgreens specialty pharmacy services to targeted physicians nurses practice managers and other referral sources in assigned territory Works with clients to support and understand their overall business objectives and critical success factors Establishes and utilizes professional relationships internally and externally to generate support for key initiatives challenges and opportunities within the territory Develops and implements strategies and tactics to consistently met or exceed quarterly sales goals Works across highly matrixed field organization including store operations managed markets sales government affairs etc <br ><strong>Job Responsibilities<strong> <p><ul><li> <strong>Business Acumen<strong> Demonstrates the analytical marketplace and clinical knowledge and skills required for the development of strategies that grow referrals Exhibits strong technical proficiency in terms of the specialty pharmacy space and the services provided at Walgreens Has a strong understanding of the competitive landscape and how to position Walgreens Has a strong understanding of the market access environment and knows how to be successful with local challenges and opportunities Uses all analytical resources and tools available to identify opportunities and challenges within territory and build a plan of action <li> <li> <strong>Business Planning<strong> Demonstrates ability an ability to build adapt and followthrough on an effective business plan that achieves and exceeds quarterly sales goals Revaluates and adapts with changing market conditions <li> <li> Invests time and effort in the areas with the greatest return on investment Prioritizes and stays focused on end goals in order to maximize productivity efforts <li> <li> <strong>Account Managemen<strong>t Uses all available information to understand customers needs and to identify opportunities Understands the complexity of the account and connect the dots on where and who can influence decisions Creates account specific strategies and goals to grow or stabilize each individual account <li> <li> Evaluates tracks and adjusts plan and goals as needed <li> <li> <strong>Influence and Impac<strong>t Uses a wide variety of communication methods selling skills and promotional tools to appropriately influence and impact results Can adjust messaging and style based on customer relationship ie prospect emerging established Listens communicates and shares information around Walgreens Specialty Pharmacy services to develop trust that ultimately results in customer commitment <li> <li> <strong>Business Partnering<strong> Leverages resources within Walgreens sales and operations organizations including Retail Management Community Pharmacy Central Fill Sales Operations Marketing senior management clinical staff and other functions to assist in both addressing customer issues and expanding our local business <li> <ul><p> <strong> An Equal Opportunity Employer including disabilityveterans <strong><br ><strong>About Walgreens and WBA<strong><br >Walgreens wwwwalgreenscom is included in the US Retail Pharmacy and US Healthcare segments of Walgreens Boots Alliance Inc Nasdaq WBA an integrated healthcare pharmacy and retail leader with a 170 year heritage of caring for communities WBAs purpose is to create more joyful lives through better health Operating nearly 9000 retail locations across America Puerto Rico and the US Virgin Islands Walgreens is proud to be a neighborhood health destination serving nearly 10 million customers each day Walgreens pharmacists play a critical role in the US healthcare system by providing a wide range of pharmacy and healthcare services including those that drive equitable access to care for the nations medically underserved populations To best meet the needs of customers and patients Walgreens offers a true omnichannel experience with fully integrated physical and digital platforms supported by the latest technology to deliver high quality products and services in communities nationwide<br >LICB1 <br ><b>Basic Qualifications<b><br ><p><ul><li> Bachelors degree and at least 5 years of pharmaceutical or healthcare sales experience or High School DiplomaGED and at least 10 years of pharmaceutical or healthcare sales experience <li> <li> Experience with advanced selling skills promoting either a product or service to a diverse set of healthcare professionals physicians hospitals case managers nurses clinic <li> <li> Experience developing a strategic business plan to hit financial targets within a multimillion dollar territory <li> <li> Experience in diagnosing isolating and resolving complex issues and recommending and implementing strategies to resolve the problem <li> <li> Experience collaborating with both internal and external resources to develop strategies that meet department and organizational goals <li> <li> Knowledge of the healthcare industry and the delivery system within the specialty pharmacy and payer segments In addition experience with billing procedures for hospital medical offices and Medicare B D benefits <li> <li> Experience with analyzing and reporting sales data in order to identify issues trends or exceptions to drive improvement of results and find solutions <li> <li> Experience developing ways of accomplishing goals with little or no supervision depending on oneself to complete objectives and determining when escalation of issues is necessary <li> <li> Experience using time management skills such as prioritizingorganizing and tracking details and meeting deadlines of multiple projects with varying completion dates <li> <li> Intermediate level skill in Microsoft Excel for example using SUM function setting borders setting column width inserting charts using text wrap sorting setting headers and footers andor print scaling <li> <li> Basic level skill in Microsoft Word for example opening a document cutting pasting and aligning text selecting font type and size changing margins and column width sorting inserting bullets pictures and dates using find and replace undo spell check track changes review pane andor print functions <li> <li> Basic skill level in Microsoft PowerPoint for example inserting rearranging hiding and deleting slides navigating between slides increasing list level adding centering and editing text changing views inserting a table or a note moving objects printing outline view andor running a slide show <li> <li> At least 1 year of direct leadership indirect leadership andor crossfunctional team leadership <li> <li> Willing to travel at least 4045 of the time for business purposes within state and out of state <li> <ul><p><br ><b>Preferred Qualifications<b><br ><p><ul><li> Bachelors degree with experience calling on HIV HepC and chronic inflammatory disease specialists <li> <li> Experience working with case managementdischarge planning and other referral sources within a hospital infusion environment <li> <li> Experience selling in healthcare managed care Specialty Pharmacy <li> <li> Experience working with community support groups for HIV and inflammatory diseases <li> <ul>
Customer Engagement Manager-Silver & Fit (Remote)
Company: American Specialty Health Incorporated
Location: Remote
Posted Mar 14, 2024
<p><strong>Description<strong> <p> <p>American Specialty Health Incorporated is seeking a Customer Engagement Manager SilverampFit to join our Fitness amp Health Management department This position will deliver and demonstrate the value of American Specialty Health and its productsprograms The Customer Engagement manager will increase awareness and promotion of the SilverampFit program and other American Specialty Health programs with health plan members sales agents brokers health system and community partners The Customer Engagement manager will develop and execute on geographic specific action plans to support and contribute to the Sales Clients Services Marketing and other internal teams directives <p> <p>The Customer Engagement Manager will utilize CRM to maintain database of national brokers identify marketing opportunities coordinate awareness meetings formal awareness presentations and support Client Services with current SilverampFit and other ASH program customers <p> <p><b>Salary Range <b> <p> <p>American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidates qualifications education skill set years of experience and internal equity $56000 to $65000 FullTime Annual Salary Range <p> <p><strong>Remote Worker Considerations <strong> <p> <p>Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with companyprovided technology equipment <p> <p><b>Remote Worker Considerations<b> <p> <p>Candidates who are selected for this position will be trained remotely and must be able to work from home WFH in a designated work area with companyprovided technology equipment This remoteWFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network minimum internet download of 50 Mbps and 10 Mbps upload speed <p> <p><strong>Responsibilities<strong> <p> <ul><li>Increasing awareness and value proposition of SilverampFit program with Sales Agent and Broker Community in an assigned region or geographic area<li> <li>Primarily SilverampFit program awareness position with travel required<li> <li>Responsible for identifying opportunities to increase SilverampFit awareness with medicahospital and community partners<li> <li>Develops a Customer Engagement plan outlining the best way to manage clients and prospective customers in an assigned region or geographic area<li> <li>Conducts regular strategy meetings with local and regional health plan clients<li> <li>Collaborates with Sales Client Services Marketing and other internal partners to develop strategies to support meet and exceed client objectives<li> <li>Develops and maintains strong relationships with key stakeholders both internal and external partners<li> <li>Works collaboratively with Digital Marketing and direct manager to coordinate email campaigns designed to qualified leads<li> <li>Monitors local and regional market and competitive intelligence to determine potential impacts and opportunities for the organization<li> <li>Understands and monitors the fitness network to mitigate risks and potential opportunities<li> <li>Needs to manage time effectively to achieve maximum results<li> <li>Schedule appointments for update calls webinars followup meetings and formal trainings presentations<li> <li>Will be required to participate in national industry conferences events andor expos<li> <li>Integrates with Sales Marketing to increase digital footprint social media specific materials and others and Client Services<li> <li>Maintain CRM database to produce customer reports weekly reports outlining activities challenges and progress<li> <li>Responsible for maintaining a CRM database of contact people ensure that data is accurate complete and up to date in CRM<li> <li>Provides other adhoc reports as requested by management<li> <li>Quarterly goals will be established with Sr Director Client and Broker Engagement Sales<li> <li>Supporting Sales and Client Services with current SilverampFit ActiveampFit ASHCare and VPTR initiatives and customers<li> <ul><p><strong>Qualifications<strong> <p> <ul><li>Bachelors degree in business marketing fitness wellness related field or equivalent experience If equivalent experience high school diploma required<li> <li>Minimum of 35 years of experience in sales marketing and creating brand awareness at the local regional or national level<li> <li>Experience in the fitness wellness or health care field preferred<li> <li>Valid Drivers license with good driving record Availability of automobile for on the job use and proof of insurance<li> <li>Must have acceptable credit to qualify for a company American Express Card<li> <li>Strong public speaking verbal and written communication skills<li> <li>Basic computer skills including Microsoft Word Power Point and Excel<li> <ul><p><strong>Core Competencies <strong> <p> <ul><li>Demonstrated ability to interact in a positive respectful manner and establish and maintain cooperative working relationships<li> <li>Ability to display excellent customer service to meet the needs and expectations of both internal and external customers<li> <li>Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational<li> <li>Ability to effectively organize prioritize multitask and manage time<li> <li>Demonstrated accuracy and productivity in a changing environment with constant interruptions<li> <li>Demonstrated ability to analyze information problems issues situations and procedures to develop effective solutions<li> <li>Ability to exercise strict confidentiality in all matters<li> <ul><p><strong>Mobility<strong> <p> <p>Primarily sedentary able to sit for long periods of time <p> <p><strong>Physical Requirements<strong> <p> <p>Ability to speak see and hear other personnel andor objects Ability to communicate both in verbal and written form Ability to travel within the facility Capable of using a telephone and computer keyboard Ability to lift up to 50 lbs <p> <p><strong>Environmental Conditions<strong> <p> <p>Usual office setting When traveling outside the facility usual weather traffic and related travel conditions are applicable <p> <p><strong>American Specialty Health is an Equal OpportunityAffirmative Action Employer<strong> <p> <p>All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law <p> <p>Please view Equal Employment Opportunity Posters provided by OFCCP here <p> <p>If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability To request an accommodation contact our Human Resources Department at 800 8483555 x6702 <p> <p>ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the Companys legal duty to furnish information <p> <p>LIRemote Marketing Sales travel<p>
D365 Business Central Client Success Consultant
Company: Wipfli
Location: Remote
Posted Mar 14, 2024
<p>At Wipfli people count <br >The way you think makes you different At Wipfli we embrace that<br >Our inclusive culture provides a space for everyone to have a voice Our growing number of DEI resource groups celebrate diversity and champion awareness throughout Wipfli<br >Were also focused on helping you achieve success with balance From hybrid schedules and flexible time off to training programs and mental wellness initiatives we take care of our team<br >If you want to be in an environment where you can grow feed your curiosity and make a difference Wipfli is the place for you<br >Responsibilities <br ><p><ul><li>Deliver Dynamics 365 Business Central functional and technical services to our clients that are live on the software<li> <li>Triage monitor followup and resolve tickets with appropriate urgency<li> <li>Coordinate and engage other BC functional and technical experts on resolving complex issues or requests ensuring timely communication with client at all times<li> <li>Apply experience and knowledge while working with deployed clients to share best practices identify functional gaps gather functional requirements recommend solutions including BC configuration Apps andor enhancements to meet business requirements<li> <li>Identify and document customer requirements for new features Effectively coordinate with development resources to build and deliver custom solutions and integrations<li> <li>Manage and execute the biannual major release program for all clients and related environments<li> <li>Support the account management team identify opportunities with clients participate in annual business review and planning calls with our clients<li> <li>Improve the client experience by staying current on emerging Microsoft technologies and released critical updates for Dynamics 365 Business Central<li> <li>Create articles and howto documents to build out Knowledge Management System<li> <li>Embrace and leverage a collaborative approach across a multitude of roles and situations<li> <ul><p><br >Qualifications<br ><p><ul><li>Bachelors degree in computer science business MIS accounting engineering or related field<li> <li>3+ years of experience with software consulting andor support specifically around Microsoft Dynamics NAV Dynamics 365 Business Central<li> <li>Experience with modeling business process and translating requirements into a business application<li> <li>Strong technical aptitude including understanding and experience with the development process and PTEs<li> <li>Knowledge and experience with the Business Central ecosystem of ISVs and App partners and solutions<li> <li>Ability to work directly with clients individually or with a team in a team environment<li> <li>Excellent organizational skills attention to quality and detail selfmotivation and a desire to succeed<li> <li>Possess a professional presence suitable for direct client interaction by phone video or inperson<li> <li>Demonstrated ability to establish priorities manage shifting priorities and handle numerous timesensitive client requests with multiple deadlines <li> <li>Ability to work collaboratively for the best interests of the business and the team<li> <li>Microsoft Dynamics 365 Business CentralDynamics NAV certifications preferred<li> <li>Ability to communicate effectively in both spoken and written English<li> <ul><p><br >Wipfli is an equal opportunityaffirmative action employer All candidates will receive consideration for employment without regards to race creed color religion national origin sex age marital status sexual orientation gender identify citizenship status veteran status disability or any other characteristics protected by federal state or local laws<br >Wipfli is committed to providing reasonable accommodations for people with disabilities If you require a reasonable accommodation to complete an application interview or participate in our recruiting process please send us an email at hrwipflicom <br >Wipfli supports equal pay for equal work and values each candidates unique experiences and skill sets The estimated pay range for this position is $75000 to $130000 Compensation within the range is determined by a variety of factors including but not limited to location individuals skills experience training licensure and certifications business needs and applicable employment laws<br >Individuals may be eligible for an annual discretionary bonus subject to participation rules and based on a variety of factors including but not limited to individual and Firm performance<br >Wipfli cares about our associates and offers a variety of benefits to support their wellbeing Highlights include 8 health plan options both HMO amp PPO plans dental and vision coverage opportunity to enroll in HSA with potential Firm contribution and an Employee Assistance Program Other benefits include firmsponsored basic life and short and longterm disability coverage a 401k savings plan amp profit share as well as Firm matching contribution wellbeing incentive education amp certification assistance flexible time off family care leave parental leave family formation benefits cell phone reimbursement and travel rewards Voluntary benefit offerings include critical illness amp accident insurance hospital indemnity insurance legal longterm care pet insurance ID theft protection and supplemental lifeADampD Eligibility for all benefits programs is dependent on annual hours expectation position statuslevel and location Wipfli offers flexibility for many positions to be performed remotely please discuss your work preferences with your recruiter during the interview process<br ><strong>LIREMOTE LIBD1<strong><p>
Senior Customer Success Operations and Programs Manager
Company: Webflow
Location: Remote
Posted Mar 15, 2024
<p><span>At Webflow our mission is to bring development superpowers to everyone Webflow is the leading visual development platform for building powerful websites without writing code By combining modern web development technologies into one platform Webflow enables people to build websites visually saving engineering time while clean code seamlessly generates in the background From independent designers and creative agencies to Fortune 500 companies millions worldwide use Webflow to be more nimble creative and collaborative Its the web made better <span><p> <p><span>Our Revenue Operations team is at the heart of our rapidly growing Sales and Customer Success organization connecting the teams and initiatives across GotoMarket Product Marketing Business Operations Finance Customer Support Partners and Education We create and execute bestinclass programs to amplify our Customer Success efforts and maximize customer value <span><p> <p><span>We are looking for a founding member of our Customer Success operations team a strong operator and program manager to drive key initiatives that scale Webflows Customer Success team resulting in better customer maturity growth health and value realization This role combines strong data technology processes and change management to help our teams succeed You will have the autonomy to drive work streams with company impact all the way up to the Executive level<span><p> <p><b><span><strong>About the role <strong><span><b> <p><ul><li><span>Location Remotefirst United States BC amp ON Canada <span><li> <li><span>Fulltime<span><li> <li><span>Exempt status<span><li> <li><span>The cash compensation for this role is tailored to align with the cost of labor in different US geographic markets The base pay for this role ranges from $126000 in our lowest geographic market up to $175000 in our highest geographic market These figures are in $USD and apply to candidates in the United States The specific base pay within the range will be determined by the candidates geographic location jobrelated experience knowledge qualifications and skills<span><li> <li><span>Reporting<strong> <strong>to the the Senior Manager GTM Strategy and Operations<span><li> <ul><p><span>As a <strong>Senior Customer Success Operations and Programs Manager<strong> you will<span><p> <p><b><span><strong>CS Operations<strong><span><b> <p><ul><li><span>Position yourself as a trusted partner for our Customer Success Technical Architect and Sales leadership teams<span><li> <li><span>Build and maintain detailed reports dashboards and alerting to track the performance impact and risks of the Customer Success business with a focus on revenue retention customer health and product adoption<span><li> <li><span>Analyze key metrics to get ahead of or address negative trends and areas of opportunity based on our goals<span><li> <li><span>Report on OKRs and key metrics during monthly business reviews as well as fulfilling oneoff analyses when needed<span><li> <li><span>Represent the Customer Success team in various crossfunctional projects meetings and Slack channels<span><li> <li><span>Drive requirements use cases evaluation and deployment of a Customer Success management solution like Catalyst Totango Vitaly ChurnZero Gainsight<span><li> <li><span>OwnAdmin or be a key stakeholder for systems and tools within the Customer Success team including Customer Success management Revenue data platforms like Pocus Tableau Clari Slack Sales Elevate knowledgebase and documentation like Confluence Google Drive Highspot Guru<span><li> <li><span>Facilitate the intake of requests from Customer Success and GoToMarket stakeholders<span><li> <ul><p><b><span><strong>Strategic Programs<strong><span><b> <p><ul><li><span>Identify new and optimize existing processes and workflows to improve inefficiencies both internally and externally <span><li> <li><span>Drive andor contribute to key Customer Success programs including Risk Management Expansion motion Health amp Maturity Scoring Enterprise Voice of the Customer and more<span><li> <li><span>Collaborate as the operational partner to our Product Enablement team in our Field readiness amp product release readiness process<span><li> <li><span>Establish yourself as a stakeholder in crossfunctional GTM programs like Product Release Process Enterprise marketing Webflow Events EPD Engineering Product Design Operating rhythm Pricing and Packaging and Incident management etc<span><li> <li><span>Maintain documentation of our evolving processes and customer success motion<span><li> <li><span>Identify and create key playbooks for our postsales teams for example driving expansion risk management product adoption customer maturity etc <span><li> <li><span>Demonstrate strong change management skills when implementing newexisting processes helping to shape our internal operating model as we scale<span><li> <ul><p><span>In addition to the responsibilities outlined above at Webflow we will support you in identifying where your interests and development opportunities lie and well help you incorporate them into your role<span><p> <p><b><span><strong>About you <strong><span><b> <p><p><span>Navigating through rapid change intricate complexity and uncertainty introduces a hint of chaos At Webflow we embrace this dynamic finding comfort in the ambiguity it brings If you enjoy this type of environment this role might be for you<span><p> <p><span>Youll thrive as a <strong>Senior Customer Success Operations and Programs Manager<strong> if you<span><p> <ul><li><span>Selfstarter who can identify a problem validate impact formulate a pointofview to solve and drive the work to completion or handoff <span><li> <li><span>5+ years experience managing projects and crossfunctional programs related to GotoMarket and postsales strategy including managing and prioritizing a roadmap of initiatives<span><li> <li><span>Track record of developing repeatable scalable solutions through the use of technology automation and now AI<span><li> <li><span>Strong relationship builder with crossfunctional leadership and peers<span><li> <li><span>Are passionate about our customers and our team driving excellence and innovation at every turn while moving with heartfelt urgency<span><li> <li><span>Experience as an Admin in Salesforce musthave Outreach Gong Highspot and similar tools<span><li> <ul><p><span>Even if you dont meet 100 of the above qualifications you should still seriously consider applying Research shows that you may still be considered for a role if you meet just half of the requirements<span><p> <p><span><strong>Our Core Behaviors<strong><strong><br ><strong><span><p> <ul><li><span><strong>Obsess over customer experience<strong><span> We deeply understand <span><em><span>what<span><em><span> were building and <span><em><span>who<span><em><span> were building for and serving We define the leading edge of whats possible in our industry and deliver the future for our customers<span><span><li> <li><span><strong>Move with heartfelt urgency<strong><span> We have a healthy relationship with impatience channeling it thoughtfully to show up better and faster for our customers and for each other Time is the most limited thing we have and we make the most of every moment<span><span><li> <li><span><strong>Say the hard thing with care<strong><span> Our best work often comes from intelligent debate critique and even difficult conversations We speak our minds and dont sugarcoat things and we do so with respect maturity and care<span><span><li> <li><span><strong>Make your mark<strong><span> We seek out new and unique ways to create meaningful impact and we champion the same from our colleagues We work as a <span><em><span>team<span><em><span> to get the job done and we go out of our way to celebrate and reward those going above and beyond for our customers and our teammates<span><span><li> <ul><p><b><span><strong>Benefits amp wellness<strong><span><b> <p><ul><li><span>Equity ownership RSUs in a growing privatelyowned company<span><li> <li><span>100 employerpaid healthcare vision and dental insurance coverage for employees and dependents US fulltime Canadian workers working 30+ hours per week as well as Health Savings AccountHealth Reimbursement Account dependent on insurance plan selection Employees also have voluntary insurance options such as life disability hospital protection accident and critical illness<span><li> <li><span>12 weeks of paid parental leave for both birthing and nonbirthing caregivers as well as an additional 68 weeks of pregnancy disability for birthing parents to be used before child bonding leave Employees also have access to family planning care and reimbursement<span><li> <li><span>Flexible PTO with an mandatory annual minimum of 10 days paid time off and sabbatical program<span><li> <li><span>Access to mental wellness coaching therapy and Employee Assistance Program<span><li> <li><span>Monthly stipends to support health and wellness as well as smart work and annual stipends to support professional growth<span><li> <li><span>Professional career coaching internal learning amp development programs<span><li> <li><span>401k plan and financial wellness benefits like CPA or financial advisor coverage<span><li> <li><span>Commuter benefits for inoffice workers<span><li> <ul><p><span><em><span>Temporary employees are not eligible for paid holiday time off accrued paid time off paid leaves of absence or companysponsored perks<span><em><span><p> <p><b><span><strong>Be you with us<strong><span><b> <p><p><span><span>At Webflow equality is a core tenet of our culture We are <span><span>committed<span><span> to building an inclusive global team that represents a variety of backgrounds perspectives beliefs and experiences Employment decisions are made on the basis of jobrelated criteria without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other classification protected by applicable law<span><span><p> <p><b><span><strong>Stay connected<strong><span><b> <p><p><span>Not ready to apply but want to be part of the Webflow community Consider following our story on our Webflow Blog LinkedIn Twitter andor Glassdoor <span><p> <p><b><span><strong>Please note<strong><span><b> <p><p><span><em><span>To join Webflow youll need valid US or Canadian work authorization depending on the country of employment<span><em><span><p> <p><span><em><span>If you are extended an offer that offer may be contingent upon your successful completion of a background check which will be conducted in accordance with applicable laws We may obtain one or more background screening reports about you solely for employment purposes<span><em><span><p> <p><span><em datastringifytype=italic>Protecting your privacy and the security of your data is a longstanding top priority for Webflow Please consult our Applicant Privacy Notice <em><em datastringifytype=italic>to know more about how we collect use and transfer the personal data of our candidates<em><span><p> <p> <p> <p><br ><p>