Lead With Heart - Display Empathy And Compassion Jobs

1,890,735 open positions · Updated daily

The Lead With Heart niche has surged, with 1,619 positions now open as companies shift toward culture‑centric strategies that prioritize emotional intelligence, employee well‑being, and customer advocacy. Teams in tech support, product management, human resources, and community engagement are actively recruiting professionals who can turn empathy into measurable outcomes using tools like Zendesk, Intercom, Gainsight, and Medallia.

Typical roles include Customer Success Lead, Employee Experience Manager, Community Manager, UX Research Lead, and Support Operations Lead. Responsibilities span designing empathy‑driven support workflows, conducting NPS and CSAT analyses, facilitating cross‑functional workshops, and leveraging analytics dashboards to surface insights that guide product and service improvements.

Salary transparency is critical for Lead With Heart talent because it validates the premium placed on soft‑skill expertise, ensures equity across diverse teams, and empowers professionals to negotiate compensation that reflects their impact on culture and customer satisfaction. Transparent pay statements also help organizations attract candidates who value honesty and trust.

Partner Manager - Automattic for Agencies (Spanish Speaking)

Company: Automattic Careers

Location: North America,Latin America,Europe,Africa,APAC

Posted Nov 28, 2025

The Partner Manager role at Automattic involves strategically executing the company's growth strategy by developing relationships with digital agencies in the Automattic partner ecosystem. The role focuses on driving sales, identifying growth opportunities, and collaborating with internal and external teams to support lead generation and joint revenue goals. The position requires experience in SaaS channel sales, strong analytical skills, and the ability to work across multiple business units.

Enterprise Account Executive - Acquisition

Company: Grafana Labs

Location: Remote

Posted Nov 28, 2025

Grafana Labs is seeking an experienced Enterprise Account Executive based in the UK to prospect and close new business across the UKI region. The role involves meeting sales goals, outbound prospecting, managing the sales process, and becoming an expert in the company's products. The ideal candidate has 5+ years of technical sales experience, a history of goal achievement, and excellent communication skills. Familiarity with open source technology, Salesforce, and sales methodologies like MEDDPICC is a bonus.

C++/Rust Graphics and Windowing System Software Engineer - Mir

Company: Canonical

Location: Remote

Posted Nov 28, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. They are hiring a C++/Rust Graphics and Windowing System Software Engineer to work on the Mir stack, which empowers communities to realize a world where apps work seamlessly in every graphical environment. The company offers a fast-paced team environment, distributed work, and opportunities for learning and development.

Sales Development Representative

Company: Mercury

Location: Remote

Posted Nov 28, 2025

Mercury is a profitable high-growth startup empowering founders and finance teams with advanced tools. The role requires a driven salesperson passionate about fintech, with competitive compensation and a focus on collaboration and innovation.

Fractional Recruiter

Company: Bloom

Location: Canada

Posted Nov 28, 2025

Bloom is a workplace consultancy that partners with founder-led, growing small to mid-sized companies to build inclusive, high-performing workplaces. They offer fractional HR and DEI services, including recruitment support, leadership coaching, and building policies and systems. The company values diversity, equity, and inclusion, and seeks to remove barriers for marginalized communities in the hiring process.

Engineering Manager - Cards

Company: Kraken

Location: USA

Posted Nov 28, 2025

Kraken is a mission-focused crypto company with a world-class team dedicated to accelerating global adoption of crypto for financial freedom and inclusion. They are seeking an Engineering Manager to lead their cross-functional Cards Pod, building and scaling Kraken's card experiences. The role involves leading a team of frontend and backend engineers, owning the UX for card features, and collaborating with product managers and designers to deliver high-impact features.

Sr Social Media & Community Strategist

Company: Trafilea

Location: Remote

Posted Nov 28, 2025

Trafilea is a consumer tech platform that helps brands grow through AI, technology, and operational excellence. They own and operate their own digitally native brands and have a strong global presence. The job description is for a social media and community management role that involves crafting narratives, building viral moments, and driving engagement for apparel brands.

Product Development Coordinator

Company: Trafilea

Location: USA

Posted Nov 28, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They foster a culture of collaboration, innovation, and continuous learning, providing support and development opportunities for their employees. With a remote-first approach, they offer the freedom to work from anywhere in the world, surrounded by a diverse and talented team.

Director of Product Development

Company: Trafilea

Location: USA

Posted Nov 28, 2025

Trafilea is a dynamic and innovative tech e-commerce group that operates multiple direct-to-consumer brands in the intimate apparel and beauty sectors. They focus on using data-driven strategies to scale their businesses and have their own online community dedicated to promoting body positivity. Trafilea is committed to creating high-quality products and services that enhance the customer experience and drive long-term growth. They foster a culture of collaboration, innovation, and continuous learning, and believe in investing in their people to provide them with support and development opportunities to grow both personally and professionally.

Account Executive, Enterprise - Public Sector (New Business)

Company: Stripe

Location: USA

Posted Nov 28, 2025

This text describes a Sales Executive role at Stripe, emphasizing the company's mission to expand financial infrastructure solutions for enterprises and public institutions. It outlines key responsibilities, required qualifications, and preferred attributes for the position, presenting a professional job description with technical and commercial requirements.

Senior Site Reliability Engineer

Company: Tines

Location: North America

Posted Nov 28, 2025

This job posting highlights a remote engineering role with opportunities to shape technical direction and collaborate in a supportive team environment. The position emphasizes customer focus, mentorship, and sustainable work practices while offering growth and innovation in self-hosted product development.

Engineering Manager - AI Tasks

Company: Zapier

Location: North America

Posted Nov 28, 2025

Zapier is seeking an Engineering Manager to lead their AI Tasks team, which focuses on making AI accessible, trustworthy, and productive for users. The role involves leading a team of engineers, making architectural decisions, collaborating with product and design, and championing problem-solving. Zapier values diversity, inclusion, and remote work, and they have a nonstandard application process to promote equity.

Frequently Asked Questions

What are typical salary ranges for Lead With Heart roles at different seniority levels?
Entry‑level or Associate roles generally earn $60,000–$80,000 annually. Mid‑level professionals with 3–5 years of experience command $85,000–$120,000. Senior leaders—Customer Success Directors or Employee Experience Chiefs—typically receive $130,000–$170,000, while executive‑level positions such as VP of Customer Experience or Chief Experience Officer can exceed $180,000 and reach $250,000+ depending on company size and scope.
What skills and certifications are most valuable for these roles?
Core soft skills include empathy, active listening, conflict resolution, and coaching. Technical proficiency in platforms such as Zendesk, Gainsight, Intercom, Medallia, and Salesforce Service Cloud is essential. Certifications that boost credibility are Certified Customer Success Manager (CCSM), Certified Human Resources Professional (CHRP), Certified Service Design Professional (CSDP), and UX Research Certification. Proficiency in data tools like Tableau or Power BI for CSAT analysis is also highly regarded.
Are Lead With Heart positions typically remote-friendly?
Yes—many companies offer full‑time remote or hybrid models for roles like Customer Success Lead, Community Manager, and Employee Experience Manager. Remote‑first organizations often use Slack, Zoom, and asynchronous support tools to maintain high levels of collaboration while respecting flexible schedules.
What career progression paths exist in this field?
A common progression starts with a Customer Success Representative or Community Coordinator, moves to Lead or Manager, then to Director of Customer Experience or Employee Experience, followed by VP of Customer Success or Chief Experience Officer. Alternatively, experience in employee advocacy can lead to HR Director or Chief HR Officer roles.
What industry trends are shaping Lead With Heart roles?
Key trends include AI‑driven empathy chatbots that augment human support, a growing emphasis on employee mental‑health initiatives, data‑driven journey mapping that informs product decisions, and a push toward inclusive design practices. Companies are also expanding employee advocacy

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