Long-Term Relationships Jobs in USA
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Senior Director - Product Management
Company: Icertis
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> With unmatched technology and categorydefining innovation Icertis pushes the boundaries of whats possible with contract lifecycle management CLM The AIpowered analystvalidated Icertis Contract Intelligence ICI platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs Today the worlds most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion in 40+ languages and 93 countries <p> <p> <p> <p> <strong> Who we are <strong> Icertis is the only contract intelligence platform companies trust to keep them out in front now and in the future Our unwavering commitment to contract intelligence is grounded in our FORTE valuesFairness Openness Respect Teamwork and Executionwhich guide all our interactions with employees customers partners and stakeholders Because in our mission to be the contract intelligence platform of the world we believe how we get there is as important as the destination <p> <p> <p> <p> We are looking for a Senior Director Product Management who will continue to enable the innovation for Icertis product portfolio for the public sector which includes the ICI platform GovCon solution for government contractors Procurement for Public Sector in collaboration with SAP <p> <p> <p> <p> The ideal candidate is a Product Management professional with a track record of bringing innovative B2B enterprise products to market and have technical background to work closely with our engineering teams This professional will be passionate about a cloudSaaS Platform and has impeccable product management skills <p> <p> <p> <p> This Product Management role is a high impact role with a companywide scope and is based in Bellevue WA You will heavily engage with Sales Marketing Customers Prospects Analysts and the Senior Management team This role will also collaborate with the core product team based in India LIAK1 <p> <p> <p> <p> <p> <p> <strong> What you will do <strong> <p> <ul> <li> <p> Champion product requirementsfeatures every release cycle and work closely with the core product engineering team in Pune to get it built <p> <li> <li> <p> ICM is a highly configurable platform and is one of the key selling points of Icertis so it is important for candidate to get very proficient in configuring building and showing compelling demos across the breadth of ICM product portfolio <p> <li> <li> <p> Champion product and platform capabilities to deliver a delightful user experience and ease of use to customers and partners <p> <li> <li> <p> Interface and proactively manage requirements from stakeholders inside and outside of Icertis to help build shortterm and longterm product roadmap that delivers a winning product portfolio across customer segments verticals and business functions <p> <li> <li> <p> Build relationships and work closely with other product managers and engineering teams to provide and prioritize external requirements <p> <li> <li> <p> Help define new market opportunities establish target audience develop product collaterals and competitive differentiation assets <p> <li> <li> <p> Participate in sales and marketing engagements to maintain freshness of customer bring new market perspectives and evangelize Icertis products <p> <li> <li> <p> Support and participate in external events like trade shows customer meetings presale demos business events and engagement with leading industry analysts <p> <li> <li> <p> Work closely with Marketing team to build release themes product strategy and gotomarket plans <p> <li> <li> <p> Engage with and support the Senior Management team leaders as required <p> <li> <li> <p> Domestic and international travel required <p> <li> <ul> <p> <p> <p> <strong> What you will bring <strong> <p> <ul> <li> <p> 1215 years of Product Management experience <p> <li> <li> <p> Demonstrated experience in Enterprise B2B experience and related ERP systems in government sector <p> <li> <li> <p> Deep knowledge of the government contracting sector business and processes <p> <li> <li> <p> Proficiency in driving handson labs as well as building and delivering compelling demos at various events and customer POCs <p> <li> <li> <p> Demonstrated thought leadership <p> <li> <li> <p> Recent experience with Enterprise Software delivered as SaaSCloud is essential <p> <li> <li> <p> Top notch written presentation and verbal communication skills <p> <li> <li> <p> Ability to build and defend business cases <p> <li> <li> <p> Ability to guide and shape customer roadmaps <p> <li> <li> <p> BABS in Computer Science <p> <li> <ul> <p> <p> <p> <p> <p> $180000 $280000 a year <p> <p> Icertis Inc provides Equal Employment Opportunity to all employees and applicants for employment without regard to race color religion gender identity or expression sex sexual orientation national origin age disability genetic information marital status amnesty or status as a covered veteran in accordance with applicable federal state and local laws Icertis Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities If you are in need of accommodation or special assistance to navigate our website or to complete your application please send an email with your request to <a class=fontbold underline fontbold underline postingslink href=mailtocareersicertiscom rel=noopener noreferrer nofollow target=blank> careersicertiscom <a> or get in touch with your recruiter <p> <p> <p> <p> By submitting your application you acknowledge that you have read Icertiss Privacy Policy <a class=fontbold underline fontbold underline postingslink href=httpswwwicertiscomprivacystatement rel=noopener noreferrer nofollow target=blank> httpswwwicertiscomprivacystatement <a> <p> <p> <p> <p> Icertis is not open to third party solicitation or resumes for our posted FTE positions Resumes received from third party agencies that are unsolicited will be considered complimentary <p><p>
Senior Privacy Engineer
Company: 1Password
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> <em> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <em> <p> <p> <p> <p> Here at 1Password we are deeply committed to customer privacy and security The Security Team is passionate about our role in that mission and the ideal candidate for this role will share our excitement <p> <p> <p> <p> Were looking for an experienced privacy engineer to join our highly collaborative team In this role you will collaborate crossfunctionally with teams across the company to design and build infrastructure technical controls and programs that strengthen our security and privacy practices <p> <p> <p> <p> This is a remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> Demonstrated experience driving privacy initiatives endtoend and designingimplementing technical solutions for complex privacy challenges <p> <li> <li> <p> Minimum of 7 years of combined experience in the privacy or security space <p> <li> <li> <p> Proven ability to translate technical legal and regulatory requirements into engineering and operational execution <p> <li> <li> <p> Deep subject matter expertise in core technical privacy concepts such as anonymization and data protection as well as familiarity with global privacy regulations egCCPACPRA GDPR <p> <li> <li> <p> Exceptional collaboration communication and relationshipbuilding skills <p> <li> <li> <p> Strong ability to influence without authority negotiate to positive outcomes and gain buyin from partner teams on largescale initiatives <p> <li> <li> <p> Ability to thoughtfully evaluate and find an appropriate balance between privacy excellence goals legal and compliance requirements technical capabilitieslimitations and business needs <p> <li> <li> <p> Willingness to take full ownership and skillfully manage competing priorities anticipate issues and proactively drive resolution <p> <li> <li> <p> CIPPUS CIPPEU CIPM or CIPT privacy certification a plus but not required <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Collaborate crossfunctionally with teams across the company to ensure that privacy is built into our infrastructure products services and processes by design <p> <li> <li> <p> Build strong relationships with partner and stakeholder teams in order to advise on product launches and collaboratively develop technical solutions to privacy challenges <p> <li> <li> <p> Develop and implement scalable programs processes tools and infrastructure to make achieving privacy excellence easy and fast for teams <p> <li> <li> <p> Advise on the technical design and application of novel privacy technologies and solutions such as data tagging taxonomies differential privacy implementations anonymizationpseudonymization methodologies etc <p> <li> <li> <p> Dive deep into product tech stack review engineering design specs and code and conduct privacy assessments of the highest risk areas of the business to develop nuanced technical proposals to solve privacy issues <p> <li> <li> <p> Partner closely with legal counsel to understand privacy risk and develop technical solutions that ensure compliance with state and international privacy laws <p> <li> <li> <p> Drive development and adoption of companywide internal privacy policies and guidelines that reinforce 1Passwords strong culture of privacy and security <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $153000 USD and $207000 USD plus immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $140000 CAD and $190000 CAD plus immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Senior Partner Marketing Manager
Company: Grafana Labs
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> As the founding member of the Grafana Labs growing partner team you will work crossfunctionally to define and build the essential elements of a successful partner marketing program including go to market strategies processes campaigns templates documents and more Reporting directly to the CMO with a dotted line to the partner and corporate development executives you will have an impact across all partner types as you design and execute campaigns and projects at scale to drive new business and opportunities for the partner team <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Define and build the Grafana Labs partner marketing program <p> <ul> <li> <p> Working closely with the partner selling team craft campaigns messaging and templates that align with the Grafana Labs selling motion to drive new business and opportunities in the partner ecosystem <p> <li> <li> <p> Act as lead for all engagements pertaining to marketing with cloud service providers AWS and Google developing marketing plans and seeing through execution and managing deliverables <p> <li> <ul> <li> <li> <p> Collaborate across teams to deliver highly polished partner assets <p> <ul> <li> <p> Contribute to the curation of partner materials for demand generation programs enablement and communications <p> <li> <li> <p> Collaborate with communications teams to define strategies and best practices then deliver polished assets to drive success such as playbooks one pagers and parterfacing assets <p> <li> <ul> <li> <li> <p> Track and manage finances <p> <ul> <li> <p> Manage budget supporting the partner marketing programs and ensure effective management of funds across forecasting guidance and planning operational management and measurement of impact <p> <li> <ul> <li> <li> <p> Track and report on impact <p> <ul> <li> <p> Proactively track and provide updates on results of partner campaigns to key crossfunctional partners <p> <li> <li> <p> Measure report on and present return on investment metrics for partner programs and activities to key partners and leadership <p> <li> <ul> <li> <ul> <p> <strong> Requirements <strong> <p> <ul> <li> <p> Bachelors degree in business marketing communications or related field <p> <li> <li> <p> 10+ years of experience in marketingpartner marketing preferably in technology industry <p> <li> <li> <p> Willingness to travel ~30 globally <p> <li> <li> <p> Excellent written and verbal communication abilities and strong interpersonal skills <p> <li> <li> <p> Proficiency in partner finance nuances operational accounting and management <p> <li> <li> <p> Ability to grow into leadership position hiring and developing new talent for the team <p> <li> <li> <p> Willingness to learn and adapt to new marketing trends and technologies <p> <li> <li> <p> Proficiency in CRMs Splash partner portal management and maintenance a plus <p> <li> <ul> <p> <strong> What you will bring to the role <strong> <p> <ul> <li> <p> Experience building all of the supporting marketing elements for a partner program defining processes documenting guidelines building templates etc <p> <li> <li> <p> A strong understanding of a wide set of partner types cloud service providers global systems integrators reseller and technology partners and the nuances for each partner type and successful engagement strategies <p> <li> <li> <p> A positive attitude even in highpressure situations and an ability to work cross functionally within marketing and other functions to achieve goals <p> <li> <li> <p> Demonstrated analytical organizational and project management skills extreme attention to detail <p> <li> <li> <p> Ability to develop and maintain strong working relationships with internal stakeholders <p> <li> <li> <p> Experience with open source selling motion a plus <p> <li> <ul> <p> In the United States the OTE compensation range for this role is $168000 $202000 Actual compensation may vary based on level experience and skillset as assessed in the interview process Benefits include equity bonus if applicable and other benefits listed on our <a class=fontbold underline fontbold underline fontbold underline href=httpsgrafanacomaboutcareersjobs rel=noopener noreferrer nofollow target=blank> careers page <a> <p><p>
Audio Electronics Engineer (Synth Project)
Company: The Audio Programmer
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Were looking for an experienced Audio Electronics Engineer to help us on a synth project due for shipping later this year <p> <p> <p> <p> Initially this is a shortish contract carrying out design reviews and taking care of some bug diagnosis fixing to prepare for manufacturing however theres potential for this to develop into a long term rolling project with further products in the pipeline <p> <p> <p> <p> Because this is a crucial stage of development were looking for an Audio Electronics Engineer who has previously designed developed and shipped synth products <p> <p> <p> <p> Remote working from anywhere <p> <p> <p> <p> <p> <p> <p> <p> <p> <p> <p><p>
Privacy Vendor Analyst II
Company: American Specialty Health Incorporated
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> American Specialty Health Incorporated is seeking a Privacy Vendor Analyst II to join our Regulatory Strategic Development RSD department This position will ensure vendor and thirdparty compliance with respect to privacy concerns Supports ensuring that privacy office matters are handled in a compliant and timely manner as specified by law regulation contractual requirements andor management This includes oversight of privacy concerns impacting contracts privacy statements and notices privacy audit activity and the tracking presentation and management of actions required to implement changes in privacy requirements in relation to vendors and third parties It also includes keeping management apprised of privacy matters that will impact the company <p> <p> <strong> Salary Range <strong> <p> <p> American Specialty Health complies with state and federal wage and hour laws and compensation depends upon candidates qualifications education skill set years of experience and internal equity $56700 to $75000 FullTime Annual Salary Range <p> <p> <strong> Remote Worker Considerations <strong> <p> <p> Candidates who are selected for this position will be trained remotely and must be able to work from home WFH in a designated work area with companyprovided technology equipment This remoteWFH position requires you have a stable connection to your Internet Service Provider with the ability to participate by video in online meetings over a reliable and consistent network minimum internet download of 50 Mbps and 10 Mbps upload speed <p> <p> <strong> Responsibilities <strong> <p> <ul> <li> <p> As directed by management and with minimal supervision responsible for completing review of privacy related provisions in contracts and other privacy formsprocesses that support the companys business in relation to vendors and third parties <p> <li> <li> <p> Ensures that appropriate language to ensure compliance with state and federal laws client contractual requirements and accreditation requirements are integrated into vendorthirdparty contracts and that use of data under such arrangements is consistent with ASH product privacy statements relied on by the company for its clients and customers <p> <li> <li> <p> Ensures compliant Business Associate Agreements andor Privacy Exhibits are included where required or appropriate in ASH contracts with vendors and third parties <p> <li> <li> <p> As directed by management assists with maintaining privacy consent and other optin forms and processes required for ASHs business needs related to vendors and third parties <p> <li> <li> <p> Updates and completes at the direction of management annual and ongoing assessments of vendors and third parties including contract reviews and related template updates eg Business Associate Agreements Privacy exhibits and vendors assessments <p> <li> <li> <p> As directed by management tracks maintains and reports metrics about company vendor and thirdparty agreements to management <p> <li> <li> <p> As directed by management and with minimal supervision maintains reviews and develops policy procedures templates and forms related to assigned Privacy Office functions <p> <li> <li> <p> Assists with policy review with Policy Operations team to ensure timely review of company policies supporting assigned Privacy Office functions <p> <li> <li> <p> Assists with contract templates and privacy statement reviews with Contracts and the appropriate business owners <p> <li> <li> <p> Supports renewing and maintaining privacy or security accreditations and audits of privacy functions <p> <li> <li> <p> Assists with regard to developing and delivering training for internal departments and staff and vendorsthird parties regarding Privacy Office functions and materials <p> <li> <li> <p> Presents issues to and completes actions assigned by the companys Privacy and Security Key Process Team PSKPT Vendor Oversight Workgroup Corporate Compliance Committees and other workgroups related to Privacy Office functions <p> <li> <li> <p> Provides accurate timely and detailed reports of all assigned activities to management and conducts follow up on findings as directed by management <p> <li> <li> <p> Completes all ASH University training requirements including required regulatory trainings as well as ad hoc trainings required by management within required timeframes <p> <li> <li> <p> Completes external trainings and certifications as required by the Privacy Officer for budgeted trainingprofessional development <p> <li> <ul> <p> <strong> Qualifications <strong> <p> <ul> <li> <p> Bachelors degree in Law Health Care Administration or Policy English Political Science or equivalent field required Masters degree in Health Care Administration Legal degree or equivalent preferred <p> <li> <li> <p> Minimum 3 years legal regulatory or privacy compliance andor legislative affairs experience preferably in a health insurance environment Experience to include analyzing and monitoring vendor contracts performing contracts reviews and conducting oversight of third parties for compliance with legislativeregulatory requirements related to privacy <p> <li> <li> <p> Specific experience with managed care and wellness benefit programs and related business models in a regulatory andor product development capacity helpful <p> <li> <li> <p> Strong computer skills including proficiency in MS Office including Word and Excel ability to work effectively with Westlaw Whistic SAI360 and other similar tools <p> <li> <li> <p> Detail orientated with the ability to effectively organize prioritize multitask and manage time <p> <li> <li> <p> Strong and effective analytical and writing skills <p> <li> <ul> <p> <strong> Core Competencies <strong> <p> <ul> <li> <p> Demonstrated ability to interact in a positive respectful manner and establish and maintain cooperative working relationships <p> <li> <li> <p> Ability to display excellent customer service to meet the needs and expectations of both internal and external customers <p> <li> <li> <p> Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment <p> <li> <li> <p> Ability to effectively organize prioritize multitask and manage time <p> <li> <li> <p> Demonstrated accuracy and productivity in a changing environment with constant interruptions <p> <li> <li> <p> Demonstrated ability to analyze information problems issues situations and procedures to develop effective solutions <p> <li> <li> <p> Ability to exercise strict confidentiality in all matters <p> <li> <ul> <p> <strong> Mobility <strong> <p> <p> Primarily sedentary able to sit for long periods of time <p> <p> <strong> Physical Requirements <strong> <p> <p> Ability to speak see and hear other personnel andor objects Ability to communicate both in verbal and written form Ability to travel within the facility Capable of using a telephone and computer keyboard Ability to lift up to 10 lbs <p> <p> <strong> Environmental Conditions <strong> <p> <p> Workfromhome WFH environment <p> <p> <strong> American Specialty Health is an Equal OpportunityAffirmative Action Employer <strong> <p> <p> All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law <p> <p> Please view Equal Employment Opportunity Posters provided by OFCCP <a class=fontbold underline fontbold underline fontbold underline href=httpwwwdolgovofccpregscompliancepostersofccposthtm rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability To request an accommodation contact our Human Resources Department at 800 8483555 x6702 <p> <p> ASH will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is a in response to a formal complaint or charge b in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or c consistent with the Companys legal duty to furnish information <p> <p> LIRemote Legistation legal regulatory privacy compliance <p><p>
VP - Sales Enablement
Company: 1Password
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> We all have important information we need to manage and protecting it should be easy Over 100000 businesses and millions of people log in to 1Password to unlock smart simple access to everything they care about Our vision is to create a safer simpler digital future for everyone and our culture values simplicity honesty and a humancentric approach to solving problems Come help us unlock peace of mind so everyone can stay safer online <p> <p> <p> <p> Reporting to the Chief Revenue Officer the VP GTM Enablement will play a vital role in the growth of 1Passwords revenue streams In this role you will design execute and iterate the enablement and solution strategies and programs for our global GoToMarket GTM team By leveraging your deep sales enablement and solutions knowledge you will play a key role in developing and executing on scalable strategies that empower our GTM teams enhance customer engagement through sales cycles and accelerate revenue growth <p> <p> <p> <p> This is a Remote opportunity within Canada and the US <p> <p> <p> <p> <p> <p> <strong> What were looking for <strong> <p> <ul> <li> <p> 10+ years in a Sales Enablement amp Solutions experience with at least 5 years of experience leading more than 1 team and leading leaders Preferred experience in the Saas industry and is a bonus if experience in cyberdata security <p> <li> <li> <p> Proven experience in sales enablement solution engineering or a related field with a strong track record of driving significant revenue growth through effective enablement programs <p> <li> <li> <p> Experience of building sales methodologies that improve sellers outcomes <p> <li> <li> <p> Demonstrated experience in successfully developing and scaling new and complex sales enablement programs in new and emerging markets as well as for new products <p> <li> <li> <p> Good understanding of technology solutions and the ability to translate technical concepts into business value <p> <li> <li> <p> Exceptional communication skills storytelling and presentation skills <p> <li> <li> <p> Proven success building trusted relationships with senior stakeholders <p> <li> <li> <p> Experience in collaborating crossfunctionally with Sales Marketing Customer Experience Product amp Engineering balancing competing interests and needs across the organization to define a clear roadmap <p> <li> <li> <p> Strong business acumen and demonstrated ability to collect and analyze data and translate into business insights <p> <li> <li> <p> Strong people leadership skills with a proven track record of building and scaling teams and developing high performing leaders <p> <li> <li> <p> Bonus understanding of identity and access management IAM andor cybersecurity markets <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> Leadership <p> <li> <li> <p> Lead inspire and continue to grow our highly engaged and high performing Sales Enablement amp Solutions team that develop design and deliver comprehensive sales enablement and solutions <p> <li> <li> <p> Build trusted relationships with key stakeholders by providing great enablement and solutions needed to help close sales <p> <li> <li> <p> Attract develop and retain a high performing team that fosters a culture of continuous learning innovation and belonging <p> <li> <ul> <ul> <li> <p> Sales Enablement <p> <li> <li> <p> Collaborate with crossfunctional teams to create and deliver justintime sales training programs content and playbooks that align with the GTM goals and objectives <p> <li> <li> <p> Evaluate and optimize sales processes to improve efficiency and win rates <p> <li> <li> <p> Oversee the LMS tools and strategies for GTM <p> <li> <li> <p> Successfully onboard all GTM hires in a way that reduces ramp time and ensures all new hires are set up for success <p> <li> <li> <p> Work closely with GTM Leadership to deliver ongoing training that is comprehensive and equips GTM Teams with the right knowledge and skills needed to effectively sell our product and service <p> <li> <li> <p> Implement and monitor sales methodologies that improve sales outcomes <p> <li> <li> <p> Partner with marketing to refine and disseminate relevant market and competitive intelligence to empower sales representatives with valuable insights <p> <li> <li> <p> With all GTM teams to align on standards for content such as one pagers case studies playbooks etc <p> <li> <li> <p> Leveraging inputs from the Marketing team you will ensure that Personas are well documented easy to understand and are tailored to sales unique needs <p> <li> <li> <p> Collaborate to identify training needs design curriculums and facilitate training sessions ensuring that the latest industry knowledge and consultative selling best practices are incorporated <p> <li> <li> <p> Establish metrics and key performance indicators KPIs to measure the effectiveness of sales enablement programs <p> <li> <ul> <ul> <li> <p> Solutions <p> <li> <li> <p> Collaborate with product and engineering teams to ensure alignment between customer requirements and product capabilities <p> <li> <li> <p> Be a technical expert providing guidance and expertise to internal and experience stakeholders <p> <li> <li> <p> Oversee collaboration with Sales Directors and Account Executives to align on strategy and approach for client demos <p> <li> <li> <p> Act as a trusted advisor to customers sales teams and product teams <p> <li> <li> <p> Define amp execute the strategy for delivery of product expertise in the sales cycle including reengineering the demo process as required to ensure maximum impact and effectiveness <p> <li> <li> <p> Ensure technical discovery sessions with customers are addressing all buying personas with a detailed implementation plan including event management marketing operations data amp analytics IT and information security with support from sales leadership product engineering legal and information security teams <p> <li> <li> <p> Provide customer feedback to appropriate channels to help drive product enhancement and servicing strategy <p> <li> <li> <p> Assist in closing strategic large scale andor complex sales opportunities by demonstrating a complete understanding of and resolving questions regarding our product solutions and services <p> <li> <ul> <p> <p> <p> <p> <p> USAbased roles only The Annual base salary for this role is between $213000 USD and $288000 USD and is commission eligible The role is also eligible for immediate participation in 1Passwords benefits program health dental 401k and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> Canadabased roles only The Annual base salary for this role is between $204000 CAD and $276000 CAD and is commission eligible The role is also eligible for immediate participation in 1Passwords generous benefits program health dental RRSP and many others utilization of our generous paid time off an equity grant and where applicable participation in our incentive programs <p> <p> <p> <p> At 1Password we approach each individuals compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set <p> <p> <p> <p> We believe in the power of remote work but we also recognize that some inperson connection with team members and customers is important to help us achieve our mission While we are a remotefirst company occasional travel for inperson engagement will be a part of this role This may include but is not limited to biannual departmentwide offsites quarterly department meetings and periodic customer events These events will typically be held in varying locations across Canada and the USA In leadership roles you can expect to travel once per month on average <p> <p> <p> <p> <strong> What we offer <strong> <p> <p> <p> <p> We believe in working hard and resting hard Were always looking for new ways to support our team members but heres a glance at what we currently offer <p> <p> <p> <p> <strong> Health and wellbeing <strong> <p> <p> gt 👶 Maternity and parental leave top up programs <p> <p> gt 👟 Wellness spending account <p> <p> gt 🏝 Generous PTO policy <p> <p> gt 💖 Companywide wellness days off scheduled throughout the year <p> <p> gt 🧠 Wellness Coach membership <p> <p> gt 🩺 Comprehensive health coverage <p> <p> <p> <p> <strong> Growth and future <strong> <p> <p> gt 📈 Employee stock option program for all full time employees <p> <p> gt 💸 Retirement matching program <p> <p> gt 💡 Training budget 1Password University access and learning sessions <p> <p> gt 🔑 Free 1Password account and friends and family discount <p> <p> <p> <p> <p> <p> <p> <p> <strong> Flexibility and community <strong> <p> <p> gt 🤝 Paid volunteer days <p> <p> gt 🌎 Employeeled DEIampB programs and ERGs <p> <p> gt 🏠 Fully remote environment <p> <p> gt 🏆 Peertopeer recognition through Bonusly <p> <p> <p> <p> <strong> You belong here <strong> <p> <p> <p> <p> <em> 1Password is proud to be an equal opportunity employer We are committed to fostering an inclusive diverse and equitable workplace that is built on trust support and respect We welcome all individuals and do not discriminate on the basis of gender identity and expression race ethnicity disability sexual orientation colour religion creed gender national origin age marital status pregnancy sex citizenship education languages spoken or veteran status Be yourself find your people and share the things you love <em> <p> <p> <p> <p> <em> Accommodation is available upon request at any point during our recruitment process If you require an accommodation please speak to your talent acquisition partner or email us at nextbitagilebitscom and well work to meet your needs <em> <p> <p> <p> <p> <em> Remote work is a part of our DNA Given that our company was founded remotely in 2005 we can safely say were experts at building remote culture That said remote work at 1Password does mean working from your home country If youve got questions or concerns about this your Talent Partner would be happy to address them with you <em> <p> <p> <p> <p> <em> Successful applicants will be required to complete a background check that may consist of prior employment verification reference checks education confirmation criminal background publicly available social media credit history or other information as permitted by local law <em> <p> <p> <p> <p> <strong> <em> Candidate Privacy Notice <em> <strong> <p> <p> <p> <p> <em> When you apply for a position refer a candidate or are being considered for a role at AgileBits Inc dba 1Password 1Password we us or our your information is stored in Lever in accordance with <em> <a class=fontbold underline fontbold underline postingslink href=httpshelplevercohcenusarticles360028434011ServicePrivacyNotice rel=noopener noreferrer nofollow target=blank> <em> Levers Service Privacy Notice <em> <a> <em> We use this information to evaluate your candidacy for the posted position We also store this information and may use it in relation to future positions to which you apply or which we believe may be relevant to you given your background <em> <p> <p> <p> <p> <em> Candidates may also optionally choose to selfidentify their raceethnicity gender identity sexual orientation age and disability These answers will help us evaluate our diversity and belonging efforts You do not have to answer these questionsyour answers will not be linked to your name or job application will not be visible to the hiring manager reviewing your application and will in no way affect your job application If you have any questions about the collection or use of this information please contact <em> <strong> <em> <em> <strong> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <strong> <em> dpo1passwordcom <em> <strong> <a> <strong> <em> <em> <strong> <em> <em> <p> <p> <p> <p> <em> When we have no ongoing legitimate business need to process your information we will either delete or anonymize it If you have any questions about how we use or process your information or if you would like to ask to access correct or delete your information please contact our privacy team at <em> <a class=fontbold underline fontbold underline postingslink href=mailtodpo1passwordcom rel=noopener noreferrer nofollow target=blank> <em> dpo1passwordcom <em> <a> <em> or through <em> <a class=fontbold underline fontbold underline postingslink href=httpssupport1passwordcom rel=noopener noreferrer nofollow target=blank> <em> 1Password Support <em> <a> <em> <em> <p><p>
Principal AI/ML Engineer - Search & Recommendations
Company: Upwork
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Upwork $UPWK is the worlds work marketplace We serve everyone from oneperson startups to large Fortune 100 enterprises with a powerful trustdriven platform that enables companies and talent to work together in new ways that unlock their potential <p> <p> Last year more than $38 billion of work was done through Upwork by skilled professionals who are gaining more control by finding work they are passionate about and innovating their careers <p> <p> Were looking for an exceptional Principal AIML Engineer to join our Al team in the Search amp Recommendations domain In this role you will be building cuttingedge machine learning models that elevate our AI strategies to drive significant business growth As a Principal ML Engineer you will have the opportunity to work with some of the brightest minds in the industry and contribute to groundbreaking projects that shape the future of work If you are passionate about pushing the boundaries of machine learning thrive in a collaborative resultsoriented culture and are excited about our mission we invite you to join us <p> <p> <p> <h3> <strong> Your Responsibilities <strong> <h3> <ul> <li> <p> Lead the execution of interdepartmental and multiquarter ML initiatives that deliver measurable technical organizational or business impacts in our Search amp Recommendations domain <p> <li> <li> <p> Oversee the performance and continued optimization of our search engine and recommendation systems build machine learning models to improve query understanding and extract user intent and context to deliver accurate relevant and personalized results for users <p> <li> <li> <p> Evaluate performance of search and recommendation systems and models end to end <p> <li> <li> <p> Constantly communicate with the business analytics and engineering counterparts to clarify requirements provide feedback share the discovered data stories with stats charts and formal presentations and finally propose recommendations to maximize the business impact <p> <li> <li> <p> Provide mentorship and guidance to the team fostering their professional growth and enhancing overall team performance <p> <li> <ul> <h3> What it Takes to Catch our Eye <h3> <ul> <li> <p> Extensive industry experience as an ML engineer with expert level knowledge in one or more areas Information Retrieval Recommender Systems LearningtoRank Large Language Models NLP amp NLU Deep Learning Transfer Learning Multitask Learning Graph Neural Network Humanintheloop or similar <p> <li> <li> <p> Handson experience with with both traditional keywordbased search technologies as well as modern search paradigm utilizing vectorbased retrieval algorithms and search systems such as Elasticsearch <p> <li> <li> <p> Experienced with deep learning frameworks such as PyTorch and TensorFlow Large Language Models Generative AI Langchain Transformer models or related <p> <li> <li> <p> Expertise with operationalizing monitoring and scaling machine learning models and pipelines in cloud ecosystems <p> <li> <li> <p> Excellent programming skills with one or more of the following languages python scala java <p> <li> <li> <p> Strong collaborator with product and engineers to deliver solutions with complex requirements in a fast paced team <p> <li> <li> <p> Strong publication track record in top AIML venues <p> <li> <ul> <p> <p> <p> <em> The annual base salary for this position in California and Washington ranges from $220000 $320000 The range displayed reflects the minimum and maximum salary for this position in California and Washington and individual base pay will depend on your skills qualifications experience and location Additionally this position is eligible for the annual bonus plan or sales incentive plan and eligibility to participate in our long term equity incentive program <em> <p> <h3> Come change how the world works <h3> <p> At Upwork youll shape talent solutions for how the world works today We are a remotefirst organization working together to create exciting remote work opportunities for a global community of professionals While we have physical offices in San Francisco and Chicago currently we also support hiring of corporate fulltime employees in 19 states in the United States Please speak with a member of our recruitment team to determine whether you are located in a state in which we are hiring corporate fulltime employees <p> <p> At the core of our vibrant culture are shared values that form the foundation of our organization These values revolve around trust risktaking customer focus and excellence Our overarching mission is to create economic opportunities so that people have better lives We foster an environment where individuals are encouraged to bring their authentic selves to work nurturing personal and professional growth through development opportunities mentorship programs and participation in Upwork Belonging Communities <p> <p> We take pride in providing exceptional benefits to our employees These include comprehensive medical insurance coverage for both you and your family unlimited paid time off a 401k plan with matching contributions 12 weeks of paid parental leave and an Employee Stock Purchase Plan To explore these benefits in detail as well as gain insights into our company values working principles and the overall employee experience we invite you to visit our Life at Upwork page <p> <p> Upwork is proudly committed to recruiting and retaining a diverse and inclusive workforce As an Equal Opportunity Employer we never discriminate based on race religion color national origin gender including pregnancy childbirth or related medical condition sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability or other applicable legally protected characteristics <p> <p> <p> <p> <p><p>
Head of Technical Customer Support
Company: Typeform
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <h3> <strong> About the Team <strong> <h3> <p> At Typeform you will be part of a diverse and growing Customer Support team which spans multiple time zones and continents made up of different specialty teams such as billing compliance and technical support <p> <p> Our team embodies three core values that drive our mission <strong> taking ownership <strong> <strong> acting quickly <strong> and <strong> expressing empathy <strong> We believe in proactively tackling challenges delivering results and continually improving processes Our team prioritizes swift decisionmaking and embraces experimentation Above all empathy guides our interactions fostering a culture of customercentricity and transparent communication If youre passionate about these values and ready to transform the way businesses connect and build relationships join us in shaping the future of communication <strong> About the Role <strong> <p> <p> We are looking for a Head of Technical Support who will lead our skilled team of Technical Support Engineers as they leverage their expertise to enhance the customer experience and collaborate with internal stakeholders This role will be a strategic partner to our VP of Customer Success and Support leadership team and cross functional teams helping to inform the development of the Support department identify and execute on strategic initiatives and expand cross company relationships <p> <h3> <strong> Things you will do <strong> <h3> <p> You will be responsible for <p> <ul> <li> <p> Leading Supporting and Developing a team of Technical Support Engineers who are responsible for responding to user inquiries delivering a high caliber customer experience and collaborating on external and internal troubleshooting and escalations <p> <li> <li> <p> Establishing goals metrics and related initiatives and process development to ensure continuous improvement and delivery from the team <p> <li> <li> <p> Leading meetings and drivingcontributing to cross functional and strategic initiatives <p> <li> <li> <p> Communicating trends and insights from your teams engagements to help inform team initiatives and product development <p> <li> <li> <p> Becoming an expert on our product portfolio and acting as a subject matter expert in the technical elements in order to support the team and stakeholders providing training and guidance <p> <li> <ul> <ul> <li> <p> Building and expanding cross functional relationships working closely with Engineering on incidents troubleshooting and solutioning Product on feedback around feature requests releases pain points and opportunities GTM department on customer relationships and escalations etc <p> <li> <ul> <h3> <h3> <h3> <strong> What you already bring to the table <strong> <h3> <ul> <li> <p> <strong> Experience <strong> You have significant experience working in a management role within a SaaS environment and are well versed in people management and development <p> <li> <li> <p> <strong> Technical Support Proficiency <strong> You are proficient in technical work and coding with the ability to troubleshoot all areas relevant to a SaaS technology including APIs Embeds amp Plugins Integrations Analytics and tracking tools <p> <li> <li> <p> <strong> Decision Making and Problem Solving <strong> You can solve problems with varying complexity focusing on the customers needs and providing appropriate technical solutions You have strong decisionmaking skills in order to make difficult decisions and take calculated risks <p> <li> <li> <p> <strong> Strong written and verbal communication skills <strong> You can communicate vision and goals clearly and effectively building collaborative relationships with team members and stakeholders You conduct effective and impactful customer communications <p> <li> <li> <p> <strong> Adaptability <strong> You are able to think on your feet adapt and improvise when required and help teams adapt to changing environments and navigate complex situations with ease <p> <li> <li> <p> <strong> Multitask <strong> You are able to manage multiple requests and prioritize them well <p> <li> <li> <p> <strong> Passionate <strong> You have a strong passion for our product and a commitment to helping users achieve value <p> <li> <li> <p> <strong> Remote working <strong> You can work 100 remote and have adequate space and internet connection to support video interactions with customers <p> <li> <ul> <p> <p><p>
Sr. Clinical Coder (CPC, CRC Certification Required)
Company: Privia Health
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> Privia Health™ is a technologydriven national physician enablement company that collaborates with medical groups health plans and health systems to optimize physician practices improve patient experiences and reward doctors for delivering highvalue care in both inperson and virtual settings The Privia Platform is led by top industry talent and exceptional physician leadership and consists of scalable operations and endtoend cloudbased technology that reduces unnecessary healthcare costs achieves better outcomes and improves the health of patients and the wellbeing of providers <p> <p> <p> <h2> Job Description <h2> <p> <strong> Travel Required 30 <strong> <p> <p> The Sr Clinical Coder is responsible for supporting the growth and improvement of Privia Healths valuebased care capabilities by conducting training education and management of ACO tactics <p> <p> The ideal candidate is knowledgeable in coding and documentation guidelines knows how to develop strong relationships with clinicians and is an effective strong communicator Successful candidates will also have extensive presentation experience in the following areas ICD10CM CPT and HCPCS <p> <p> <strong> Primary Job Duties <strong> <p> <ul> <li> <p> Collaborate with the Clinical Performance Committee and Physician Leaders to meet performance targets <p> <li> <li> <p> Develop action plans to regions and POD to improve overall performance in the ACO <p> <li> <li> <p> Support the onboarding and training of providers to ensure success in risk bearing programs <p> <li> <li> <p> Collaborate with internal teams on Quality HCC Documentation amp Coding Clinical Operations and Performance Management <p> <li> <li> <p> Using primarily the Hierarchical Condition Category HCC Risk Adjustment model conduct training with individual and large provider groups predominately inperson <p> <li> <li> <p> Execute on risk adjustment onboarding training plans with new providers in the market <p> <li> <li> <p> Train on effective EHR workflows to support coding and documentation for both known and suspected conditions Expert in how providers document and code in the EHR clinical record serve as level one support for basic EHR customer support questions specific to risk adjustment workflows <p> <li> <li> <p> Providers on and offsite support to healthcare providers frontback office and administrative staff including but not limited to providing education and training to providers and staff developing and maintaining resource materials guides and process workflows mining scanning and uploading patient medical documents from EMRs and patient outreach <p> <li> <ul> <p> <p> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Certified Professional Coder CPC required and CRC Certified Risk Adjustment Code preferred <p> <li> <li> <p> 5+ experience with coding and documentation <p> <li> <li> <p> Federal laws and regulations including NCDs and LCDs affecting risk adjustment documentation and coding compliance <p> <li> <li> <p> Extensive knowledge of documentation and coding guidelines established by the Center for Medicare and Medicaid Services CMS and the American Medical Association AMA for assignment of diagnostic and procedural codes <p> <li> <li> <p> MS Office Suite EMRs Encoder Coding Clinic GSuite and other programs and internet based applications as needed to fulfill position duties <p> <li> <li> <p> A valid unrestricted drivers license and reliable vehicle <p> <li> <li> <p> Maintain patient team member and employer confidentiality comply with all HIPAA regulations <p> <li> <ul> <p> <em> The salary range for this role is $5850000 to $7800000 in base pay and exclusive of any bonuses or benefits This role is also eligible for an annual bonus targeted at 15 and restricted stock units based on performance in the role The base pay offered will be determined based on relevant factors such as experience education and geographic location <em> <p> <p> <p> <h2> Additional Information <h2> <p> <em> All of your information will be kept confidential according to EEO guidelines <em> <p> <p> <p> <p> <strong> Technical Requirements for remote workers only not applicable for onsitein office work <strong> <p> <p> <strong> In order to successfully work remotely supporting our patients and providers we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed This should be acquired prior to the start of your employment The best measure of your internet speed is to use online speed tests like httpswwwspeedtestnet This gives you an update as to how fast data transfer is with your internet connection and if it meets the minimum speed requirements Work with your internet provider if you have questions about your connection Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost <strong> <p> <p> Privia Health is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work Privia is a better company when our people are a reflection of the communities that we serve Our goal is to encourage people to pursue all opportunities regardless of their age color national origin physical or mental disability race religion gender sex gender identity andor expression marital status veteran status or any other characteristic protected by federal state or local law <p><p>
Sales Executive III
Company: Rackspace
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> Specializes in identifying developing and closing opportunities with new or existing customers that deliver incremental profitable growth and positive customer experiences Owns and develops customer relationships collaborating with both customers and internal resources to address customer and company priorities Leverages subject matter experts and provides solutions aligned with businessunit priorities to satisfy customer needs Responsible for the full sales cycle from winning new customers to growing share of wallet in targeted existing customers for Rackspace Utilizes industry knowledge to differentiate Rackspace and to acquire new customers and drive new footprint Builds deep relationships with strategic customers and prospects presenting viable IT and business solutions Utilizes an entrepreneurial mindset to develop a hunting list of target customers aligned with Rackspaces multi cloud solutions Engages with Csuite executives leveraging executive presence and emotional intelligence to understand customer challenges and competitor behavior to translate technology into impactful business solutions Plans and executes pursuit and win strategies for specified opportunities leads account reviews and provides support to ensure successful development and implementation of strategic account plans all while embodying Rackspaces core values in the sales arena Higherlevels responsible for large deal business development and retention of strategic new customer acquisitions and highvalue existing customers to generate sustainable revenues in line with business objectives <p> <p> <p> <p> <p> <p> <strong> Careel Level Summary <strong> <p> <ul> <li> <p> Careerlevel seller <p> <li> <li> <p> Considered highly skilled at sales techniques and demonstrates strong understanding of company productsservices <p> <li> <li> <p> Completes complex sales with little to no supervision <p> <li> <li> <p> Requires indepth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines <p> <li> <li> <p> Solves complex problems <p> <li> <li> <p> Works independently receives minimal guidance <p> <li> <li> <p> May lead projects or project steps within a broader project or may have accountability for ongoing activities or objectives <p> <li> <li> <p> Acts as a resource for colleagues with less experience <p> <li> <li> <p> Level at which career may stabilize for many years or until retirement <p> <li> <ul> <p> <p> <p> <strong> Critical Competencies <strong> <p> <ul> <li> <p> Customer Knowledge Capitalizes on deep understanding of current customers organization structure business processes strategic objectives and challenges in order to anticipate and meet customer needs <p> <li> <li> <p> Relationship Management Cultivates relationships with broad groups inside the organization eg leadership team business partners and externally with key constituents partners and allies eg government industry groups provides recommendations for managing challenging relationships <p> <li> <li> <p> Strategic Sales Planning Manages pipeline of longterm or highpriority accounts by anticipating future demand and ensuring sales goals are met <p> <li> <li> <p> Negotiation and Influence Persuades others by supporting ideas with logical argumentsdata recognizing what information to share and when to share it builds support to resolve issues and achieve the most favorable outcome for the company <p> <li> <li> <p> Technical Knowledge of Products Demonstrates knowledge of market segments as well as market data trends and makes recommendations accordingly <p> <li> <li> <p> Systems Thinking Leads collaboration with key stakeholders and contributes subject matter expertise to develop unique solutions to complex issues <p> <li> <ul> <p> <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Other Incidental tasks related to the job as necessary <p> <li> <li> <p> Guides customer satisfaction account retention and growth by collaborating with customers and internal teams <p> <li> <li> <p> Develops strong relationships with executives and influencers to expand and implement effective enterprisewide strategies <p> <li> <li> <p> Owns forecasting and account planning on a monthlyquarterlyannual basis <p> <li> <li> <p> Leads a defined sales process for all Rackspace solutions <p> <li> <li> <p> Cultivates new business opportunities for new andor existing accounts <p> <li> <li> <p> Meets with qualified leads to better understand customer needs and provide proposals <p> <li> <li> <p> Leads efforts to create proposal for solution to prove value add <p> <li> <li> <p> Leads the negotiation closure and documentation of customer renewals for customers <p> <li> <li> <p> Works with Customer Success Manager to invest in higher service levels for a customer with low MRR but high wallet and to identify and pursue opportunities for upgrades crossselling and upselling <p> <li> <li> <p> Creates advocates out of customers by delivering fanatical customer experience and leverages customer advocates to drive additional sales <p> <li> <li> <p> Utilizes and updates CRM tools to track all pertinent account information and sales progress as well as forecast and prioritize to achieve quarterly goals <p> <li> <ul> <p> <p> <p> <strong> Knowledge <strong> <p> <ul> <li> <p> Requires indepth conceptual and practical knowledge in own job discipline and basic knowledge of related job disciplines <p> <li> <li> <p> Has knowledge of best practices and how own area integrates with others is aware of the competition and the factors that differentiate them in the market <p> <li> <ul> <p> <p> <p> <strong> Skills <strong> <p> <ul> <li> <p> Ability to anticipate business issues recommends product process or service improvements <p> <li> <li> <p> Able to overcome a moderate to high level of resistance that will be encountered early in the sales process <p> <li> <li> <p> Entrepreneurial mindset <p> <li> <li> <p> Able to communicate the same message in a different way to both technical and businessoriented people <p> <li> <li> <p> Superior ability to adapt messages to stakeholders at all levels of the company from CTO level to frontline technical support <p> <li> <li> <p> Strong presentation written and verbal communication skills Goal oriented with superior work ethic <p> <li> <li> <p> Able to influence others in decisionmaking <p> <li> <li> <p> Superior negotiation skills and the ability to negotiate with many personality types <p> <li> <li> <p> Effective time management skills and the ability to work numerous projects at once <p> <li> <li> <p> Strong problemsolving skills and a high level of patience and the ability to nurture <p> <li> <li> <p> Able to develop and manage internal and external business relationships of various temperaments talents and convictions <p> <li> <ul> <p> <p> <p> <strong> Education <strong> <p> <ul> <li> <p> Bachelors degree in Sales Marketing Business or a related field required <p> <li> <li> <p> High School Diploma or General Educational Diploma GED required <p> <li> <ul> <p> <p> <p> <strong> Experience <strong> <p> <ul> <li> <p> 57 years of experience in the field of role required <p> <li> <li> <p> Experience cultivating new business with new andor existing customers required <p> <li> <li> <p> Prefer successful account managementIB sales experience incorporating valueservice selling in business or marketing experience <p> <li> <ul> <p> <p> <p> <strong> Travel <strong> <p> <ul> <li> <p> Domesticinternational travel required greater than 50 <p> <li> <ul> <p> <p> <p> <strong> Disclaimer <strong> <p> <ul> <li> <p> The above information has been designed to indicate the general nature and level of work performed by employees in this classification It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job <p> <li> <ul> <p> <p> <p> <p> <p> <strong> Are you a Racker <strong> <p> <p> Rackers thrive in fastpaced environments built to inspire learning growing and innovating <p> <p> <p> <p> They are missioninspired valuesgrounded culturefocused and dedicated to making a positive impact in everything they do <p> <p> <p> <p> Rackers are inherently wired to solve problems and share ideas in small nimble teams <p> <p> <p> <p> As experts in what they do Rackers are serious about delivering a Fanatical Experience™ to our customers <p> <p> Rackers are valued members of a winning team on an inspiring mission and we want you to join the Racker family <p> <p> <p> <p> <strong> Why work at Rackspace Technology <strong> <p> <p> <em> Find your fanatical <em> We deliver the best customer experience in the industry to businesses that perform lifesaving research power cities and feed millions <p> <p> <p> <p> <em> Come as you are <em> Cultivating inclusion is not just the right thing to do it enables us to win Our Executive Inclusion Council and Racker Resource Groups RRGs partner to enable an inclusive workplace and drive initiatives such as Rackspaces participation in the annual Texas Conference for Women <p> <p> <p> <p> <em> Satisfy your curiosity <em> No matter where you are going we can help you get there Our internal learning department Rackspace University® provides training and development to Rackers from Microsoft™ certifications to effective leadership training our goal is to help you grow <p> <p> <p> <p> <em> Make a difference <em> At the core of every Racker is a drive to leave the world better than we found it and we are passionate about giving back to our communities across the globe While Rackers can leverage paid volunteer time off for any cause our Rack Gives Back program creates opportunities for Rackers to give their time and talent to others <p> <p> <p> <p> <em> Live life completely <em> We offer a wellrounded suite of health and wellness programs that help our Rackers achieve a healthy and balanced lifestyle So while our Rackers are busy taking care of our customers we take care of our Rackers <p> <p> <p> <p> LIRemote LICM1 <p> <p> <p> <p> The following information is required by pay transparency legislation in the following states CA CO HI NY and WA This information applies only to individuals working in these states <p> <p> The anticipated starting pay range for Colorado is <em> 101000 177760 <em> <p> <p> The anticipated starting pay range for the states of Hawaii and New York not including NYC is <em> 107100 188430 <em> <p> <p> The anticipated starting pay range for California New York City and Washington is <em> 117900 207240 <em> <p> <p> Unless already included in the posted pay range and based on eligibility the role may include variable compensation in the form of bonus commissions or other discretionary payments These discretionary payments are based on company andor individual performance and may change at any time Actual compensation is influenced by a wide array of factors including but not limited to skill set level of experience licenses and certifications and specific work location Information on <a class=fontbold underline fontbold underline postingslink href=httpsrackspacejobsbenefits rel=noopener noreferrer nofollow target=blank> benefits <a> offered is here <p> <p> <p> <p> <p> <p> <p> <p> <strong> About Rackspace Technology <strong> <p> <p> We are the multicloud solutions experts We combine our expertise with the worlds leading technologies across applications data and security to deliver endtoend solutions We have a proven record of advising customers based on their business challenges designing solutions that scale building and managing those solutions and optimizing returns into the future Named a best place to work year after year according to Fortune Forbes and Glassdoor we attract and develop worldclass talent Join us on our mission to embrace technology empower customers and deliver the future <p> <p> <p> <p> <strong> More on Rackspace Technology <strong> <p> <p> Though were all different Rackers thrive through our connection to a central goal to be a valued member of a winning team on an inspiring mission We bring our whole selves to work every day And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age color disability gender reassignment or identity or expression genetic information marital or civil partner status pregnancy or maternity status military or veteran status nationality ethnic or national origin race religion or belief sexual orientation or any legally protected characteristic If you have a disability or special need that requires accommodation please let us know <p> <p> <p><p>
Senior Technical Support Engineer
Company: Docker
Location: USA
Posted Apr 26, 2024
<p style=minheight15em>Docker is a remote first company with employees across Europe APAC and the Americas that simplifies the lives of developers who are making worldchanging apps We raised our Series C funding in March 2022 for $105M at a $21B valuation We continued to see exponential revenue growth last year Join us for a whale of a ride<p><p style=minheight15em><p><p style=minheight15em>The Docker Support team supports customers using the largest and most popular container registry service in the world today Docker Hub Millions of users community developers open source projects and Independent Software Vendors push and pull Docker container images billions of times through Docker Hub If you are an experienced Support Engineer and want to play a critical role in the evolution of Docker Hub and Dockers next chapter then this role is for you<p><p style=minheight15em><p><p style=minheight15em>We are seeking a Senior Support Engineer with development experience to provide worldclass technical support for customers of Docker Desktop and Docker Hub This role requires a friendly polished communicator committed to solving complex problems and delivering highlevel customer satisfaction with every interaction You will work closely with Sales Marketing Production Engineering and Product Management to drive critical customer issues to resolution<p><p style=minheight15em><p><p style=minheight15em><strong>Responsibilities<strong><p><ul style=><li style=><p style=minheight15em>Deliver a top tier user support experience for the Docker Hub and Docker Desktop products using the Salesforce customer service software and services<p><li><li style=><p style=minheight15em>Engage with the engineering teams to resolve technical issues<p><li><li style=><p style=minheight15em>Support and assist the other teams within Docker<p><li><li style=><p style=minheight15em>Take part in oncall rotations<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Qualifications<strong><p><ul style=><li style=><p style=minheight15em>5+ years enterprise software engineering experience and technical support experience <p><li><li style=><p style=minheight15em>Experience with the Docker engine Docker Hub and other related technologies<p><li><li style=><p style=minheight15em>Strong written and verbal English communication skills<p><li><li style=><p style=minheight15em>Ability to work remotely across time zones<p><li><li style=><p style=minheight15em>Experience troubleshooting Docker technologies and SaaS products<p><li><li style=><p style=minheight15em>Familiarity with macOS Microsoft Windows and Linux<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Qualifications Nice to have<strong><p><ul style=><li style=><p style=minheight15em>Familiarity with IT automation software CICD<p><li><li style=><p style=minheight15em>Familiarity with the Go programming language<p><li><li style=><p style=minheight15em>Comfortable with programming languages Python JavaScript or similar language<p><li><li style=><p style=minheight15em>Familiarity with Kubernetes<p><li><li style=><p style=minheight15em>Comfortable with REST API and web applications<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first 30 days<strong><p><ul style=><li style=><p style=minheight15em>Onboarding activities to follow in the first 2 weeks<p><li><li style=><p style=minheight15em>Meet the support team and other people you will have to interact with<p><li><li style=><p style=minheight15em>Understand the values of Docker<p><li><li style=><p style=minheight15em>Understand the team mission<p><li><li style=><p style=minheight15em>Start diving into the different tools<p><li><li style=><p style=minheight15em>Start to resolve some tickets<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first 90 days<strong><p><ul style=><li style=><p style=minheight15em>Feel comfortable with the environment <p><li><li style=><p style=minheight15em>Meet people across the company<p><li><li style=><p style=minheight15em>Take part in the ticket resolution <p><li><li style=><p style=minheight15em>Be part of the oncall rotations<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Your first year<strong><p><ul style=><li style=><p style=minheight15em>Have established strong relationships with all team members and cross functional teams<p><li><li style=><p style=minheight15em>Be comfortable handling advanced requests from customers <p><li><li style=><p style=minheight15em>Have autonomy over technical area to understand issues and work with dev team to imagine the best solution<p><li><ul><p style=minheight15em><p><p style=minheight15em><strong>Perks for Full Time Employees<strong><p><ul style=><li style=><p style=minheight15em>Freedom amp flexibility fit your work around your life<p><li><li style=><p style=minheight15em>Home office setup we want you comfortable while you work<p><li><li style=><p style=minheight15em>16 weeks of paid Parental leave<p><li><li style=><p style=minheight15em>Technology stipend equivalent to $100 netmonth<p><li><li style=><p style=minheight15em>PTO plan that encourages you to take time to do the things you enjoy<p><li><li style=><p style=minheight15em>Quarterly companywide hackathons<p><li><li style=><p style=minheight15em>Training stipend for conferences courses and classes<p><li><li style=><p style=minheight15em>Equity we are a growing startup and want all employees to have a share in the success of the company<p><li><li style=><p style=minheight15em>Docker Swag<p><li><li style=><p style=minheight15em>Medical benefits retirement and holidays vary by country<p><p style=minheight15em><p><li><ul><p style=minheight15em>Docker embraces diversity and equal opportunity We are committed to building a team that represents a variety of backgrounds perspectives and skills The more inclusive we are the better our company will be<p><p style=minheight15em><p><p style=minheight15em>Due to the remote nature of this role we are unable to provide visa sponsorship<p><p style=minheight15em><p><p style=minheight15em>LIREMOTE<p><img src=httpsremotivecomjobtrack1908697blankgifsource=publicapi alt=>
Senior Manager - Demand Generation
Company: Muck Rack
Location: USA
Posted Apr 26, 2024
<p class=jobDescription> <p> We are looking for a <strong> Senior Manager Demand Generation <strong> to join our marketing team Along with one direct report initially you will develop marketing strategies and campaigns that drive sales revenue and guide buyers through the customer journey You will have ownership of campaign success from conception to execution to pipeline impact and will work creatively to find the channels that generate the highest return Youll be a great fit for this role if you have experience and interest in working collaboratively with various teams and leaders use data to inform decisions and can manage multiple priorities in a rapidly scaling organization <p> <h2> <strong> What youll do <strong> <h2> <ul> <li> <p> Meet or exceed demand generation goals by creating campaigns according to the persona company size and journey stage of our buyers <p> <li> <li> <p> Leverage multiple channels and program tactics including but not limited to paid media advertising webinars events ABM tactics and email <p> <li> <li> <p> Beginning with one direct report grow the demand generation team based on business direction and develop the capabilities and experiences of the team <p> <li> <li> <p> Track measure and report campaign performance against agreedupon metrics including MQL SQL cost per lead etc <p> <li> <li> <p> Work in alignment with product marketing content and operations to customize and optimize programs and manage the feedback loop to improve program effectiveness <p> <li> <li> <p> Collaborate with sales including leadership AEs and SDRs to ensure close alignment and understand lead quality <p> <li> <li> <p> Use marketing automation Marketo salesforce automation Salesforcecom and various demand generation tools to build monitor and measure program effectiveness <p> <li> <li> <p> Coordinate with external vendors where necessary to reach our target personas including media buyers publications and webinarevent producers <p> <li> <li> <p> Stay current on industry marketing opportunities and tools in order to recommend and execute new programs <p> <li> <ul> <h3> <strong> How success will be measured in this role <strong> <h3> <ul> <li> <p> Reaching goals set along the customer lifecycle including MQL opportunities pipeline and revenue <p> <li> <li> <p> Responsible budget management and cost monitoring resulting in an agreed upon ROI cost per lead and cost per opportunity metrics <p> <li> <ul> <h2> <strong> If the details below describe you you could be a great fit for this role <strong> <h2> <ul> <li> <p> 6+ years of experience ideally in highgrowth enterprise technology <p> <li> <li> <p> 2+ years of people management experience <p> <li> <li> <p> Experience creating and optimizing demand generation programs across a variety of channels <p> <li> <li> <p> Talent for data driven decisionmaking <p> <li> <li> <p> Comfort in using business tools including Salesforce and Marketo <p> <li> <li> <p> Ability to measure analyze understand and present data on program effectiveness <p> <li> <li> <p> Demonstrated positive working relationships with multiple internal teams management and colleagues <p> <li> <li> <p> Creative outsidethebox thinker who finds new ways to generate interest and excitement among target prospects <p> <li> <li> <p> Excellent written and verbal communication skills <p> <li> <li> <p> Comfort in a rapidly scaling organization where flexibility and initiative are valued <p> <li> <ul> <h3> <strong> Interview Overview <strong> <h3> <p> Below youll find an outline of the interview plan for this role Please note that this is what we expect the process to look like we may ask you for supplemental information or require an additional step before making a final decision <p> <ul> <li> <p> 30 min interview with a member of our Talent Team <p> <li> <li> <p> A 45minute zoom interview with the hiring manager <p> <li> <li> <p> Skills assessment 12 hours max <p> <li> <li> <p> Peer interviews with several team members <p> <li> <li> <p> Final calls with executive team members <p> <li> <ul> <h3> Salary <h3> <p> In the US the total compensation for this role is between $125000 and $146000+ depending on skills and experience Total compensation for this role consists of base salary and a quarterly bonus plan We take a geoneutral approach to compensation within the US meaning that we pay based on job function and level not location For all other countries we have competitive pay bands based on market standards <p> <p> Individual compensation decisions are based on a number of factors including experience level skillset and balancing internal equity relative to peers at the company We expect the majority of the candidates who are offered roles at our company to fall healthily throughout the range based on these factors We recognize that the person we hire may be less experienced or more senior than this job description as posted If that ends up being the case the updated salary range will be communicated with you as a candidate <p><p>