Night Shift Jobs in Remote
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Tier 1 Technical Support (Voice/ Chat/ Email) - Modern Workplace Helpdesk - Remote
Company: DXC Technology
Location: Remote
Posted Sep 22, 2023
Postings are available in English, and in Spanish, where required. All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. View postings below. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. We participate in E-Verify. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an Equal Opportunity/Affirmative Action employer. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. Postings link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Senior Fullstack Software Engineer
Company: Agile Six
Location: Remote
Posted Sep 22, 2023
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.Note: We participate in E-Verify. You will be seen, heard and valued. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. Unfortunately, we are unable to sponsor visas at this time.If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to [email protected]. We expect you to offer the same for your colleagues, be kind (not controlling), be caring (not directive) and ready to participate in a state of flow. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. We mean it when we say “We build better by putting people first”.All Sixers Enjoy:Self-managed work/life balance and flexibilityCompetitive and equitable salary (equal pay for equal work)Employee Stock Ownership (ESOP) for all employees!401K matchingMedical, dental, and vision insuranceEmployer paid short and long term disability insuranceEmployer paid life insuranceSelf-managed and generous paid time offPaid federal holidays and Election day offPaid parental leaveSelf-managed professional development spendingSelf-managed wellness daysHiring practicesAgile Six Applications, Inc. is an Equal Opportunity Employer. This role is required to work from the contiguous United States. The team will use agile development practices to rapidly deploy solutions, and user-centered design practices to deliver an excellent user experience.ResponsibilitiesContribute as part of a cross functional Agile team to build scalable web applications in a collaborative ecosystemWrite components and service APIs using JavaScript, React, XML, and Ruby on Rails, leveraging software development principles and best practicesEvolve and maintain VA APIs and Libraries, making them efficient and easy to use for this team, and easy to maintain and extend for other teams in the VADesign and build software with an eye towards modular, extensible, and scalable designDemonstrate and model informal leadership qualities, including taking initiative, taking on challenging tasks, supporting other team mates, and in general creating a positive environment for successful deliveryProvide guidance to other teammates through code reviews, pair coding, mentorship, etc.Demonstrate strong communication and team collaboration skillsWrite automated unit tests and integration tests, and assist in manual testing as neededContribute to software design through the development and communication of solutions, as well as build consensus through diagrams and other forms of presentationAs an agile team member, support the team and Product Owner to ensure that work is accurately described and appropriately prioritized, including providing input into user story acceptance criteria and sizingSupport the practice of engineering within the larger company as needed through activities such as:Assisting in outreach, recruitment, and hiring effortsOccasionally participating in or otherwise supporting business development efforts, including code or design challenges, writing or reviewing proposal responses, etc.Participating in communities of practiceWe expect the responsibilities of this position to shift and grow organically over time, in response to considerations such as the unique strengths and interests of the selected candidate and other team members and an evolving understanding of the delivery environment.Basic qualifications5+ years of experience as a software engineerDemonstrated experience with JavaScript and ReactDemonstrated experience with Ruby on RailsExperience with GitHub or other Git-based version control systemsExperience developing in AWS cloud environmentsExperience with continuous integration/deployment systems, Jenkins or Github ActionsExperience with polyglot programming, using multiple languages, leveraging strengths of each languageExpert-level understanding of common design patterns and software development principles, and how to apply these effectively in day-to-day software development.Experience working in different areas of the software stack and solving a variety of engineering problems throughout their careerExperience working on an Agile team and demonstrating an Agile mindsetAbility to work independently on high complexity tasksExperience in an open-source, collaborative development environmentHas lived and worked in the United States for 3 of the last 5 yearsAdditional desired qualificationsExperience with PostgresDB and RedisExperience with container platforms such as Docker and KubernetesExperience with Terraform or other IaC platformsExperience with ZenhubPreviously contributed to at least one open source projectFamiliarity with the US Web Design SystemExperience working in or with government agencies, especially the VAYou are a U.S. VeteranSalary and Sixer BenefitsTo promote equal pay for equal work, we publish salary ranges for each position.The salary for this position is $138,359-$145,454Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. In building forms for VA.gov, the team will use VA.gov’s existing design system, content style guide, and forms system.This role will be working to extend and enhance the Ruby APIs used by VA.gov and the JavaScript/React form system to develop and refine online forms.
Technical Enablement Systems and Tools Administrator
Company: Tanium
Location: Remote
Posted Sep 22, 2023
Visit www.tanium.com and follow us on LinkedIn and Twitter.On a mission. The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.For more information on how Tanium processes your personal data, please see our Privacy Policy Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you’ll get The annual base salary range for this full-time position is $55,000 to $170,000. That’s the power of certainty. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. The ideal candidate can quickly and efficiently locate information, solve problems or roadblocks, and swiftly determine solutions with a customer-service focus and mindset. In addition, the Technical Enablement Systems and Tools Administrator will act as an Administrator in the Tanium Learning Management System (LMS), providing secondary support to the Primary Administrator. This person will be responsible for the oversight of day-to-day operations in the Tanium LMS, including the management of courses and content, providing support and best practices to other Enablement team members, actively troubleshooting and finding resolutions to system issues, assisting learners with troubleshooting, and contributing to continuous system improvements and overall program efficiencies. He/She/They should expect to become a system expert and provide best-in-class customer service to internal and external learners. What you’ll do: Work closely with the Technical Enablement team, technical SMEs and other stakeholders to create, track and manage virtual IT training templates made available within Tanium’s hosted lab system. Provide virtual training lab access within Tanium’s hosted lab system to internal and external training attendees and trainers. Manage ongoing access and user accounts, as well as maintain compliance for a quarterly User Access Review as outlined by Tanium’s Governance, Risk, and Compliance team. Monitor and provide troubleshooting for lab training classes for all audiences in support of weekly training needs. Process and evaluate incoming requests for new lab templates. Continually monitor the hosted lab system to insure efficient and effect usage leading to cost savings. Actively monitor current costs and provide future estimates. Serve as the representative between Tanium and hosted lab infrastructure vendor. Work with stakeholders to help create, oversee, and monitor hosted labs for Tanium user conferences. Work closely with stakeholders to maintain and support training content (SCORM files, PDFs, videos), curricula, courses, enrollments, and notifications in the LMS. Manage access controls to the LMS including account provisioning integrations, user groups, and user permissions. Monitor activity and administrator level access and features including custom fields, rules, etc. Support other teams with questions relating to the Learning Management System. Support all audiences in accessing the LMS, launching courses, completing assignments, troubleshooting and resolving issues. Regularly review and compile user and course enrollment data as requested. Process new requests for hosting courses and content in the LMS including setting up new courses and content, defining availability and other related settings. Continuously monitor, support, and look to improve existing and net new integrations between the LMS and other Tanium owned software and platforms. Work closely with the Partner Enablement organization to ensure proper integration between the LMS, partner portal, and other platforms. Actively monitor and track the security needs of the hosted labs to ensure proper hygiene with OS updates, passwords and more. Perform other duties, as assigned Travel <10% We’re looking for someone with:Education:Bachelors Degree preferredExperience: Minimum of 5+ years of extensive experienceFamiliarity with virtual labs tools is preferred; familiarity with Skillable (fka Learn on Demand) and/or Saba Cloud are a plus. Strong familiarity with AWS, Azure and other hosted cloud virtualizations platforms are a plus. Must be a detail-oriented individual with strong organizational and multitasking skills. Previous LMS Administrator experience preferred. Project and Program Management experience a plus; PMP Certification preferredOthers:Demonstrates initiative and motivation Excellent oral and written communication skills Customer Service mindset Peer Leadership Team player Person of high ethics and integrity Able to remain calm and focused in high pressure situations Ability to work in a fast-paced, changing environment About Tanium Tanium, the industry’s only provider of converged endpoint management (XEM), leads the paradigm shift in legacy approaches to managing complex security and technology environments. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale. Tanium has been named to the Forbes Cloud 100 list for six consecutive years and ranks on Fortune’s list of the Best Large Workplaces in Technology.
Manager, Hacker Success
Company: Bugcrowd
Location: Remote
Posted Sep 21, 2023
Applicants with conviction histories will not be excluded from consideration to the extent required by law.Equal Employment Opportunity:Bugcrowd is EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. A reasonable estimate of the current range for the position of Manager, Hacker Success is: $115,800 - $147,700 USD.This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.CultureAt Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We are a supportive & collaborative team who understand that reaching Bugcrowd’s potential depends on the happiness of the employee.Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. Additionally, they will build from the ground up the mission and focus on the team as the team is developed, defined, and implemented to grow our community and top talent. This is a fantastic role for an individual with excellent strategic, planning, and project management skills, as well as experience driving projects from beginning to end, and being a fast learner that can manage large amounts of information and understand complex concepts quickly. In addition, the individual should be an effective communicator and listener with a proven history in building cross-functional partnerships both internally and externally. Responsibilities:Lead the Hacker Success team as a primary resource and exemplary contributor to the overall goals and initiatives for both the team and organization. Build the team’s mission, strategy, and execution plan to build Bugcrowd’s Hacker Community, expand brand awareness, and develop best-in-class hacker talent.Set and track individual goals, as well as providing guidance to direct reports with career growth and planning.Advance team initiatives and strategies to help grow and utilize the crowd in line with the larger company goals and expectations.Establish metrics and KPIs to measure team success in both the long and short term.Hire, build, and grow the Hacker Success team (documentation, training, tooling, etc).Facilitate and manage cross-functional meetings and directives as they relate to Hacker Success.Be a primary escalation point for both internal and external issues.Understand and advance the needs of the community both internally and externallyIn addition to the above, the following will be required at varying points:Identify and select hackers for niche, curated crowdsourced security programs.Work with clients to monitor and advance new and/or existing program initiatives as they relate to hackers.Help set up and monitor the shipment, processing, and delivery of devices to hackers and Customers.Provide basic hacker coaching and support to help immediate customer and hacker conflicts and assist internal teams in addressing hacker related questions and issues.Assist internal teams in creating and maintaining verbose, navigable documentation for existing processes, as well as advising on the implementation of new ones.Assist in the recruitment, engagement, and tracking of specific hacker cohorts.Assist internal teams in creating hacker blogs, newsletters, and supporting materials to support transparency and community development.Support internal teams in the planning, logistics, and execution of various hacker events.Assist Hacker Success to implement and track hacker swag programs to support hacker development and growth initiatives.Able to analyze and evaluate data and build data dashboards to assist the team to evaluate success of initiatives/projectsOversee managing communication about initiatives and projects with stakeholders and cross-functional partners to ensure deadlines are met, and all necessary parties are aligned for feature deployment.Manage feedback loops between hackers and internal teams via varying communication channels.Manage hacker incentive programs - development, performance analysis, incentives, and internal and external communication.Adapting to various needs and requirements that will arise over time.Desired Skills & ExperienceImpeccable interpersonal skills and ability to navigate complex situations across teams and individuals.A propensity to anticipate outcomes in a given situation, and provide pre-emptive solutions to help ensure positive outcomes. Ability to maintain composure and a clear-head under duress. Excellent time management and ability to adapt to shifting priorities.Strong cross-functional project management and the ability to communicate clearly and effectively with internal and external stakeholders - both written and verbal communications. Attention to detail and ability to find creative solutions to changing and complex problems.Good at building strong effective working partnerships and managing conflicts of interests between various parties and stakeholders.Outstanding follow-through on projects - highly motivated with a strong sense of urgency and self-sufficient. Have the ability to organize information and present findings effectively.Ability to make informed judgment calls on-the-fly when the situation requires it. Outstanding follow-through on projects - highly motivated with a strong sense of urgency and self-sufficient. Are curious, adept at developing novel solutions to big challenges, and have an inherent interest in learning about business needs and objectives, new technologies, and innovative project methodologies or processes.Possess a high level of professional and personal integrityPay Range DisclosureThe base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs. At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. The Bugcrowd Hacker Success Team plays a key role in developing our best-in-class hackers and building the crowd to ensure we coordinate client needs (Tesla, Atlassian, Intercom, etc.) with the right talent for engagements and bounty programs. The Manager of Hacker Success will work with a number of internal teams and employees across the organization to drive and help deploy hacker focused strategies, initiatives, and projects. In addition, the role will require the person to build an in-depth knowledge of the business and the functions of specific operational teams to evaluate and help prioritize initiatives/ projects and manage the team. Our award-winning platform combines actionable, contextual intelligence with the skill and experience of the world’s most elite hackers to help leading organizations solve security challenges, protect customers, and make the digitally connected world a safer place.Job SummaryThe Bugcrowd Hacker Success Team is looking for a dynamic, talented, and motivated manager to oversee our Hacker Success team.
Senior Partner Manager
Company: commercetools
Location: Remote
Posted Sep 21, 2023
We are committed to fair hiring practices regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Come grow with us!&128269; Are you looking for something else? We're a dog friendly officeKombucha on tap, coffee, tea, snacks, and catered lunchesSemi-monthly team eventsNeed a break? We believe in outcome and motivated employees&128640; Mindset & Growth: A diverse, creative workspace with an international culture & learning environmentFor US-based roles&129658; Well-Being: 100% employer-covered medical, dental, and vision insurance for employees and dependents&127796; Work-Life Balance: Generous time off for personal time, vacation, parental leave, holidays, well-being, bereavement and volunteering&128176; Prepare For Your Future: 401k with company match&128080; Get Involved: Opportunities to join our Happiness Committee, Engage the Change DEI organization, Culture Committee, fitness challenges, artistic channels, and more!&128170; Our differences make us stronger FOR DURHAM-BASED ROLESEnjoy a flexible, hybrid working environmentNewly updated modern office at the American Tobacco Campus in the heart of Downtown DurhamDo you have a dog? Check out our Career Page and our Website for more information.US Pay Range $175,000—$215,000 USD We have foosball, darts, ping pong, and a golf putting simulatorCombination of individual work spaces and cozy meeting roomsWe believe that our diversity makes us a stronger team. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.Are you ready? We hire great people from a wide variety of backgrounds - not just because it’s the right thing to do, but because it makes us better.At commercetools, we are proud to be an equal opportunity workplace. *** Your Mission:Work with partners on achieving assigned goals (typically these goals are sales-related)Develop and execute a holistic partner strategy to achieve sales goals within the set of partnersBuild, manage and drive all aspects of partner relationships (up to C-level), including partner KPI’s, reviews, QBR’s, and other cadenceSupport partners in their go-to-market activities including business planning, pipeline development, marketing, sales activitiesInnovate sales initiatives, lead solution proposals and engage in new program developmentOnboard and drive technical and sales enablement of partnersSupport a partner-led strategy that can evolve into a broad framework for entering into strategic partnerships and alliances establishing commercetools as a preferred partnerManage complex contract negotiations that include cross functional teams from Product, Operations, Engineering, Legal, Finance and senior management to gain support, approvals and to execute on th opportunitiesWhat you need to succeed:4+ years Partner Management (or GSI) experience A strong track record of successfully managing strategic SI partnerships including working with global consultanciesStrong network across global technology/SI’s companies in the commerce spaceEnd-to-end negotiation experience, including identifying, developing, and executing successful partnerships including strategic Partner relationshipsAbility to excite others and build strong relationships at the executive levelExcellent written and verbal communication skills, including group leadership and executive presentations with the ability to articulate complex concepts and influence othersDemonstrated ability to think strategically and creatively while applying sound business judgment and financial metricsWe care about your Growth and Well-being&128176; Competitive compensation package: Generous compensation structure consisting of salary, competitive stock option package, various benefits and perks&9728;&65039; Remote Work: Up to 60 days/year from a country different from your base country &128187; Open Learning & Development Budget&128218; ct Academy: Regular internal training sessions&128588; Our Benefits: Check them out here&8986;&65039; Flexibility: Morning person or night owl? Relevant partners will be major Si’s companies with a significant global customer base and joint value add to commercetools partner ecosystem. *** Please note: We are only able to consider candidates who are based in the East Coast or Central Time zones in the US for this role.
Product Support Engineer: APAC - Weekend Warrior (Remote Friendly)
Company: Telnyx
Location: Remote
Posted Sep 22, 2023
At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. We believe in transparency, proactivity, and mutual respect. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. You're encouraged to apply even if your experience doesn't precisely match the job description. While we are still a work in progress, we are actively seeking folks who are passionate about building a place of belonging for everyone. We're looking for people with passion, grit, and integrity. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. We believe diversity drives innovation. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Weekend Warriors would work 5 days a week from Friday to Tuesday 8am to 5pm time in Wellington, New Zealand. The RoleAs a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.This is a unique opportunity to join our team and make a difference in a growing, innovative company.In This Role You WillTroubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams.Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.Run live packet captures from cloud servers on the Linux terminal.Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries.Monitor operational pager alerts in an efficient and timely manner.Improve customer self service through better processes and documentation.Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.Liaise with your technical peers for resolution of escalated cases. You May Be Fit For This Role If You HaveSIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge.Strong customer-focus, interpersonal and communication skills. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.Continually looking to solve problems.Understand issues and requirements well in order to provide solutions.Outgoing and socially interactive.A self starter looking to assist at any moment and to take the initiative.Balancing daily workload and multi-tasker who can effectively prioritize work.What We ValueExperience in a product support/application role.Voice over IP experience with the SIP signalling protocol or other related telephony protocols.An understanding of general web technologies such as API/SDK's.Experience working with SMS over SIP SIMPLE, SMPP or HTTP(API requests).Confidence with technology and the Internet.A natural curiosity and experience in applying technology to resolve customer issues. Technologies We UseWireshark for network packet analysis.Postman for API troubleshooting.Linux and the Linux terminal.Tshark to do live captures from the Linux terminal.Metabase, Graylog and Jira.Working Shift Setup5 day week: 9 hour shift with 1 hour break.Saturday & Sunday is a set working day.Working days for this role would be Friday, Saturday, Sunday, Monday and Tuesday.Rest days would be Wednesday and Thursday.Working Hours8am Friday to 5pm Tuesday in Wellington, New Zealand LI-REMOTELI-KG1Bring Your Authentic Self to TelnyxTelnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds.
Tier 2 Technical Support (Voice/ Chat/ Email) - Modern Workplace Helpdesk - Remote
Company: DXC Technology
Location: Remote
Posted Sep 22, 2023
All qualified candidates will receive consideration for employment without regard to disability, protected veteran status, race, color, religious creed, national origin, citizenship, marital status, sex, sexual orientation/gender identity, age or genetic information. Postings are available in English, and in Spanish, where required. View postings below. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off; and much more. To access the postings in the link below, select your state to view all applicable federal, state and locality postings. We participate in E-Verify. Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology is an Equal Opportunity/Affirmative Action employer. In addition to the posters already identified, DXC provides access to prospective employees for the Federal Minimum Wage Poster, Federal Polygraph Protection Act Poster as well as any state or locality specific applicant posters. Postings link Disability Accommodations If you are an individual with a disability, a disabled veteran, or a wounded warrior and you are unable or limited in your ability to access or use this site as a result of your disability, you may request a reasonable accommodation by contacting us via email.
Product Support Engineer: APAC - Weekend Warrior (Remote Friendly)
Company: Telnyx
Location: Remote
Posted Sep 22, 2023
At Telnyx, we welcome diverse perspectives, rigorous thinkers and assumption challengers. We believe in transparency, proactivity, and mutual respect. No matter where you're based or which team you’re on, you’re plugged in, supported, and helping to shape the future of communications. You're encouraged to apply even if your experience doesn't precisely match the job description. While we are still a work in progress, we are actively seeking folks who are passionate about building a place of belonging for everyone. We're looking for people with passion, grit, and integrity. Your skills and passion will stand out—and set you apart—especially if your career has taken some extraordinary twists and turns. We provide the high-grade tools that help you do your best work, and keep up the collaborative habits that help everyone stay in the loop. We believe diversity drives innovation. You will work closely with our operations and engineering squads, triaging and troubleshooting frequent cases. Weekend Warriors would work 5 days a week from Friday to Tuesday 9am to 6pm time in Wellington, New Zealand. The RoleAs a Product Support Engineer, you are a motivated and enthusiastic individual with a passion for technology. Communication skills, flexibility and a desire to learn are essential, as well as the ability to work on multiple concurrent priorities through chat, tickets and calls.This is a unique opportunity to join our team and make a difference in a growing, innovative company.In This Role You WillTroubleshoot VoIP/SIP calls and RTP packets using Wireshark and our internal tools to help customers or vendors identify call issues.Replicate API issues reported by customers using Postman and either solve or escalate said issues to the appropriate teams.Analyze T.30(passthrough fax tones) and T.38 Fax over IP packets using our internal tools and Wireshark to troubleshoot faxing issues.Run live packet captures from cloud servers on the Linux terminal.Familiarize yourself with our API and VoIP based products in order to help customers with their setup inquiries.Monitor operational pager alerts in an efficient and timely manner.Improve customer self service through better processes and documentation.Troubleshoot customer and vendor concerns quickly and efficiently to maintain the highest standards of professional customer service.Liaise with your technical peers for resolution of escalated cases. You May Be Fit For This Role If You HaveSIP, RTP, T.38 and other Fax over IP and Voice over IP Protocol knowledge.Strong customer-focus, interpersonal and communication skills. Excellent listening and questioning skills, combined with the ability to interact confidently with clients to assess problems and explain solutions.Continually looking to solve problems.Understand issues and requirements well in order to provide solutions.Outgoing and socially interactive.A self starter looking to assist at any moment and to take the initiative.Balancing daily workload and multi-tasker who can effectively prioritize work.What We ValueExperience in a product support/application role.Voice over IP experience with the SIP signalling protocol or other related telephony protocols.An understanding of general web technologies such as API/SDK's.Experience working with SMS over SIP SIMPLE, SMPP or HTTP(API requests).Confidence with technology and the Internet.A natural curiosity and experience in applying technology to resolve customer issues. Technologies We UseWireshark for network packet analysis.Postman for API troubleshooting.Linux and the Linux terminal.Tshark to do live captures from the Linux terminal.Metabase, Graylog and Jira.Working Shift Setup5 day week: 9 hour shift with 1 hour break.Saturday & Sunday is a set working day.Working days for this role would be Friday, Saturday, Sunday, Monday and Tuesday.Rest days would be Wednesday and Thursday.Working Hours9am Friday to 6pm Tuesday in Wellington, New Zealand LI-REMOTELI-KG1Bring Your Authentic Self to TelnyxTelnyx is committed to building a team full of diverse perspectives, various backgrounds and different minds.
Senior UX Designer / Researcher
Company: Agile Six
Location: Remote
Posted Sep 21, 2023
All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, sex, sexual orientation, gender identity or expression, religion, age, pregnancy, disability, work-related injury, covered veteran status, political ideology, marital status, or any other factor that the law protects from employment discrimination.Note: We participate in E-Verify. You will be seen, heard and valued. While we offer support from coaches, we expect you to own your wholeness, show up for work whole, and go home to your family the same. Unfortunately, we are unable to sponsor visas at this time.If you need assistance or reasonable accommodation in applying for any of these positions, please reach out to [email protected]. We expect you to offer the same for your colleagues, be kind (not bossy), be caring (not directive) and ready to participate in a state of flow. Upon hire, we will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. This team has an adaptive, empathetic, and collaborative mindset and cares deeply about team dynamics. We mean it when we say “We build better by putting people first”.All Sixers Enjoy:Self-managed work/life balance and flexibilityCompetitive and equitable salary (equal pay for equal work)Employee Stock Ownership (ESOP) for all employees!401K matchingMedical, dental, and vision insuranceEmployer paid short and long term disability insuranceEmployer paid life insuranceSelf-managed and generous paid time offPaid federal holidays and Election day offPaid parental leaveSelf-managed professional development spendingSelf-managed wellness daysHiring practicesAgile Six Applications, Inc. is an Equal Opportunity Employer. Eager to learn, experiment and innovate.Ability to take initiative in solving complex problems.Excellent presentation, storytelling, and facilitation skills to engage and collaborate with clients, particularly in a workshop setting.Has lived and worked in the United States for 3 out of the last 5 years.Additional desired qualificationsFamiliarity with the US Web Design SystemExperience working with government agenciesYou are a U.S. VeteranSalary and Sixer BenefitsTo promote equal pay for equal work, we publish salary ranges for each position.The salary for this position is $145,173 - $152,618Our benefits are designed to reinforce our core values of Wholeness, Self Management and Inclusion. This role is required to work from the contiguous United States.
Workplace Coordinator
Company: Tanium
Location: Remote
Posted Sep 22, 2023
The actual annual base salary offered may be adjusted based on a variety of factors, including but not limited to, location, education, skills, training, and experience. This position is classified as non-exempt and eligible for overtime pay as required by law.In addition to an annual base salary, team members will receive equity awards and a generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits.For more information on how Tanium processes your personal data, please see our Privacy Policy Visit www.tanium.com and follow us on LinkedIn and Twitter.On a mission. Together. At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. That’s the power of certainty. Independence, proactivity, flexibility, dependability, and excellent organizational skills are a must. In fact, more than half of the Fortune 100 and the U.S. armed forces trust Tanium to protect people; defend data; secure systems; and see and control every endpoint, team, and workflow everywhere. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions. We are an organization with stakeholders around the world and it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things. Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most. What you’ll getThe annual base salary range for this full-time position is $35,000 to $110,000. Only Tanium protects every team, endpoint, and workflow from cyber threats by integrating IT, Operations, Security, and Risk into a single platform that delivers comprehensive visibility across devices, a unified set of controls, and a common taxonomy for a single shared purpose: to protect critical information and infrastructure at scale.
Pricing Manager
Company: Vonage
Location: Remote
Posted Sep 22, 2023
Take action on trends revealed, driving changes in pricing and costs model.Streamline and improve business practices, including tools, templates and processes, to increase the efficiency of the Deal Desk & Pricing teamCollaborate with Sales, Product, Carrier teams to support the growth of our business via partners (specially CSPs), and improve operational efficiency to support that businessDefine and manage projects to deliver further operational efficienciesDesired Skills and ExperienceBachelor’s degree required; Business, Economics, Math or Engineering undergrad majors preferred5+ years of experience in a rapidly changing, deadline-based position involving daily interaction with multiple levels of management and peersExperience in modeling commercial offers specially on large global partnershipsStrong analytical skillsExcellent communication skillsProblem solvingExcellent Excel skills and data manipulationPersonal CharacteristicsYou are a self-starter, initiatorCustomer focused - Always thinks first about the needs of his/her internal customers.You are delivery-focusedYou are curious and informed - Stays on top of the latest in product, pricing, and industry newsYou are structured in your approachYou are not afraid to challenge authority to get things doneYou put the company objectives ahead of your ownComfortable in a fast pace, global & multicultural environmentWhat's in it for youIn addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.LI-MB1LI-REMOTE This role will be responsible for defining a competitive pricing strategy and discount policy, working closely with Product Managers, Partner Managers and Sales. This role will also play a part in driving requirements for a more automated quoting/rating journey, helping the business to scale. We are flexible, supportive, professional, creative, and demandingA global team of smart, imaginative and self-motivated people working in a fast paced environmentProblem solvers and technology disruptors. Close partnership with different stakeholders on driving the go-to-market strategy and operationalisation of pricing models. You willTake ownership of the Standard Pricing and Pre-approved Pricing frameworks for large partnershipsProvide analysis around trends in partner requests and pricing. We lead change, seek out new ideas and different views. We want big and bold ideas to anticipate future needsPartnership Pricing ManagerWe are looking for a Pricing Manager, who will take ownership of the commercial strategy and pricing offer for our large partnerships. Regular review of the competitive landscape and good understanding of standard commercial offers for large partnerships will be required. Customers like Airbnb, Viber, Whatsapp, Snapchat, and many others depend on our APIs and SDKs to connect with their customers all over the world.
Complaints Adviser
Company: Monzo
Location: Remote
Posted Sep 22, 2023
You’ll need a minimum broadband speed of 10mbp/s download and 5-8mbp/s upload. The Interview Process &128105;‍&128188;Our interview process involves 2 main stages: Apply with your CV and answer the application questionsRemote interview &128187; Top tip when applying &11088;&65039; Please take your time with the application questions as the answers to these will help us decide if we’d like to interview you. All applicants will be considered for employment without attention to ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status.LI-REMOTE LI-NE Try to think about the tone of voice we use at Monzo when writing your responses.If you do have any specific questions ahead of this please contact us on [email protected]’s in it for you:&128176;£23,500 - £27,000 per year depending on experience &128205;This role is based remotely, but if you prefer an office environment, there is opportunities to work in our Cardiff office &128218;Learning budget of £1,000 a year for books, training courses and conferences&10133;And much more, see our full list of benefits hereLogistics &129520;Start date is 13th November 2023 - Training will be for 6 weeks. By solving our customers’ problems, treating them fairly and being totally transparent, we believe we can make banking better &128170;We know that things can go wrong sometimes, and you’ll be tasked with turning the situation around while providing crucial feedback to Monzo on how we can make things better.Your day-to-day &128172;Providing the best customer experience when handling customer’s complaints in writing and over the phone.Supporting Root Cause Analysis and internal feedback loops with frontline support and specialist domains to mitigate future customer problems.Helping to cultivate and maintain a unique and customer-centric culture.Investigating complaints so we can give the customer the right outcome.We are the last point of contact for the customer to help resolve their complaint.Managing a caseload of customer problems and escalating these across Monzo where required to reach the right outcome within our deadlines.You should apply if You have banking experience with an understanding of the complaints process or, you’re an experienced regulated complaint handler.You’re adaptable to change, we’re a very fast growing business.You’re comfortable working to targets and deadlines.You’re resilient and confident dealing with customers' problems over the phone.You’ve got a keen eye for detail and can reach fair outcomes for our customers.You’re comfortable using a laptop (we’ll provide you with a MacBook).You’re great at explaining things to people, and have flawless written English.You enjoy investigating issues and getting to the root cause of them while putting things right.You can make the complex simple, and explain it to others in an engaging and informative way.You can quickly pick up the important parts of regulation, and understand how they impact Monzo.You’re deeply empathetic, always put yourself in the shoes of the customer and take end-to-end ownership of a customer's issue.You’ve got reliable access to the internet from your home, and a private space to work. If you have this experience, care deeply about making customers happy, and are passionate about making things better - we'd love to hear from you!What you'll be working on &128155;You’ll be the point of contact for customers who feel particularly disappointed in the service we’ve provided. Our mission is to make money work for everyone, and while having a great app is part of that, we also pride ourselves on providing world-class support. You cannot choose your shift and so full flexibility is required.&127969; To work remotely you'll also need:to work from home in the UK in a safe, private and distraction free environmenta solid internet connection (download speed - 10mbps; upload speed - 5 mbps)&128187; Equipment:We'll provide you with a work laptop on your first day. We’re looking for people with complaint handling experience to come and join us! Please note that no holidays or appointments are permitted during the training period.You’ll be working 37.5 hours a week between 8am-8pm over five days Monday - Friday. If you’ve tried to resolve complaints on the phone or tried to help customers resolve their problems before they raise a complaint, then come and help us to meet and exceed our regulatory requirements! You can read more in our blog, 2022 Diversity and Inclusion Report and 2022 Gender Pay Gap Report.We're an equal opportunity employer.