Positive Customer Experience Jobs

1,752,277 open positions · Updated daily

Positive Customer Experience (CX) roles are at the forefront of the digital transformation wave, fueled by AI‑driven chatbots, real‑time sentiment analysis, and omnichannel engagement platforms. The surge in 994 open positions reflects enterprises’ urgent need to convert data insights into proactive service improvements and loyalty metrics.

Within CX, you’ll find positions such as CX Manager, CX Analyst, Customer Success Manager, UX Designer for CX, and CX Automation Engineer. Typical responsibilities include mapping end‑to‑end customer journeys, deploying NPS and CSAT surveys, building predictive models in Python or R, configuring Zendesk and Salesforce Service Cloud, and leading A/B tests on chatbot scripts to reduce resolution time.

Salary transparency matters because it aligns the CX professional’s impact with compensation, reduces internal pay gaps, and signals trust that encourages employees to innovate. Clear pay data also fuels better candidate matching, faster hiring, and more accurate benchmarking against peer companies.

Junior Ubuntu Software Engineer

Company: Canonical

Location: Anywhere

Posted Nov 09, 2025

Canonical is a leading provider of open source software and operating systems, with a focus on Ubuntu. The company is founder-led, profitable, and growing, with a global distributed team. They are hiring junior engineers to work on various aspects of Ubuntu, including development, packaging, automation, and distro engineering. Canonical offers a distributed work environment, personal learning and development budget, and opportunities to engage with the open source community.

Full Stack Engineer III

Company: Outliant

Location: Anywhere

Posted Nov 09, 2025

Ignite Visibility is an award-winning digital marketing agency that recently acquired Outliant to expand its product and website development expertise. They are seeking a Full Stack Engineer III to lead innovative fullstack development, optimize performance, and mentor junior engineers. The company offers unlimited PTO, nonworking holidays, salary increases, bonuses, and a fun work environment.

Senior Director - Platform Product Management

Company: PagerDuty

Location: Canada

Posted Nov 09, 2025

PagerDuty is seeking a Senior Director of Platform Product Management to lead the company's transformation to fully automated operations. The role involves defining the platform strategy, evolving the roadmap, and guiding execution across development teams. The ideal candidate will bridge API-first platform principles with understanding the needs of application development teams and external developers.

Portfolio Management Consultant

Company: Visa

Location: Brazil

Posted Nov 09, 2025

Pismo is a technology company founded in 2016 that provides a comprehensive processing platform for banking card issuing and financial market infrastructure. The company helps customers innovate and build next-generation banking and payment solutions. Pismo joined Visa in 2024 and leverages Visa's solutions to address technological challenges faced by large banks, marketplaces, and fintech companies in migrating from legacy systems to more advanced technology. Pismo's cloud-based platform empowers firms to build and launch financial products rapidly, scaling as they grow while maintaining high security and availability standards.

Clinical Nurse Coordinator

Company: EVERSANA

Location: USA

Posted Nov 09, 2025

EVERSANA is a global company committed to creating a healthier world. They provide commercialization services to the life sciences industry and help bring innovative therapies to market. The company values diversity, inclusion, and patient-centric care. They offer a range of job opportunities and emphasize the importance of teamwork and ethical behavior.

Creative Merchandising Specialist

Company: CD PROJEKT RED

Location: Poland

Posted Nov 09, 2025

The company aims to create revolutionary story-driven RPGs that resonate with gamers. They seek a Creative Merchandising Specialist to bring their IP and corporate brands to life through high-quality merchandising products. The role involves collaborating with partners, teams, and licensing teams to create visually compelling work that strengthens the brand identity across merchandising lines and partnerships.

Sunrise Movement - Field Director

Company: NRG Consulting Group

Location: USA

Posted Nov 09, 2025

The Sunrise Movement is hiring a Field Director to lead their electoral program and build youth political power. The role involves managing voter turnout programs, distributed organizing, program management, and strategy. The position requires volunteer team management experience, results-oriented mindset, and proficiency with voter file platforms.

Principal Product Manager - Developer Platform

Company: PagerDuty

Location: Canada

Posted Nov 09, 2025

PagerDuty is seeking a Principal Product Manager for their Developer Platform team. The role involves leading the transformation to automated operations, guiding API evolution, and partnering with AI and engineering teams. The ideal candidate will have experience in SaaS enterprise software, integration architecture, and API design, with strong communication and collaboration skills.

Software Engineer - DOM Core

Company: Mozilla

Location: Finland

Posted Nov 09, 2025

Mozilla Corporation, a nonprofit-backed technology company, has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. Mozilla is committed to making the internet better for people and is wholly owned by the nonprofit Mozilla Foundation.

SMB Customer Success Manager

Company: Newsela

Location: USA

Posted Nov 09, 2025

This job description highlights a Customer Success Manager role at Newsela with opportunities for impactful work, career growth, and comprehensive benefits. The position emphasizes influencing education, supporting diverse learning needs, and contributing to scalable solutions for K-12 classrooms. The company promotes work-life balance, professional development, and inclusive culture.

Sr. FP&A Analyst

Company: Newsela

Location: USA

Posted Nov 09, 2025

The Senior Financial Planning & Analysis (FP&A) Analyst role at Newsela involves leading financial forecasting, budgeting, and variance analysis, building financial models, preparing reports for leadership and investors, enhancing financial systems, and supporting continuous improvement. The role offers exposure to executive leadership, opportunities for growth, and participation in the digital transformation of the K12 education market.

Software Engineer - DOM Core

Company: Mozilla

Location: UK

Posted Nov 09, 2025

Mozilla Corporation is a nonprofit-backed technology company that has shaped the internet for the better over the last 25 years. They make pioneering brands like Firefox, a privacy-minded web browser, and focus on diverse areas including AI, social media, and security. Mozilla is committed to making the internet better for people and is wholly owned by the nonprofit Mozilla Foundation.

Frequently Asked Questions

What are typical salary ranges by seniority for Positive Customer Experience roles?
Entry‑level CX Analyst or Customer Success Rep earn $60k–$80k annually. Mid‑level CX Manager or Automation Engineer earn $80k–$120k, while senior CX Director or VP roles range from $120k–$170k. These ranges vary by region, company size, and remote versus on‑site arrangements, but the transparent listings on JobTransparency keep all figures publicly available.
What specific skills and certifications are required in Positive Customer Experience?
Key skills include Voice of Customer (VoC) tools like Medallia or Qualtrics, NPS/CSAT analytics, journey mapping, SQL or Tableau for data analysis, and platform knowledge of Zendesk, Salesforce Service Cloud, or Freshdesk. Certifications such as CXPA Certified, Certified Customer Success Manager (CCSM), or PMP for process improvement projects are highly regarded.
Is remote work available for Positive Customer Experience positions?
Yes, 78% of current listings specify full‑remote or hybrid options. Companies like HubSpot, Zendesk, and Shopify offer flexible work arrangements, with remote work defined as 3‑5 days per week and quarterly in‑office touchpoints for collaboration.
What are the typical career progression paths in Positive Customer Experience?
A common trajectory starts with CX Analyst or Customer Success Rep, moves to CX Manager or Senior Analyst, then to CX Director, and ultimately to VP of Customer Experience or Chief Experience Officer. Advancement often requires demonstrated impact on NPS improvement, cost‑to‑serve reduction, and successful implementation of automation projects.
What industry trends are shaping Positive Customer Experience today?
Current trends include AI‑powered conversational agents that route complex queries, real‑time predictive analytics to anticipate churn, omnichannel consistency through unified service platforms, and the integration of personalization engines that tailor offers during the experience. Companies are also adopting continuous feedback loops via in‑app prompts to capture sentiment in real time.

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