Referral Program Jobs in USA
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Sr. Manager - Healthcare Communications
Company: hims & hers
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <h3> <strong> About the Role <strong> <h3> <p> The Communications team has the critical responsibility of not only defining and positioning Hims amp Hers in the public eye but also being on the cutting edge of introducing the telehealth industry to an increasingly broad audience We shape and share the Hims amp Hers story We develop strategies to build brand reputation raise awareness increase acceptance build trust and loyalty and drive adoption of our products and services Our job is to find creative and compelling ways to educate inform and inspire the world of Hims amp Hers and telehealth holistically <p> <p> Were a team of intellectually curious creative storytellers and problem solvers and were looking for a healthcare industry expert who understands the complexities of healthcare policy and has a pulse on what healthcare reporters and publications care about You love making the complex simple and the abstract resonate You thrive working in the fast pace of a startup while being the steward of a public company that serves peoples health and well being You can build from scratch think big and start small lead projects to align with business goals contribute to crossfunctional initiatives and be a trusted partner to our legal medical public policy design content and marketing teams <p> <h3> <strong> You Will <strong> <h3> <ul> <li> <p> Proactively building and driving healthcare communications initiatives that align to our brand mission and values <p> <li> <li> <p> Leveraging your industry expertise to tell a nuanced story of the companys transformative potential in the healthcare industry <p> <li> <li> <p> Knowing what makes a meaningful story and mining for those stories deep within the business <p> <li> <li> <p> Understanding the competitive and regulatory landscape in order to tell new stories about the healthcare industry and using data to drive decision making <p> <li> <li> <p> Understanding Hims amp Hers business goals and translating them into effective communications initiatives as well as proactively planning for potential risk <p> <li> <li> <p> Cultivating strong healthcare media and industry relationships as well as internal relationships across the organization <p> <li> <li> <p> Building and maintaining a calendar of industry events as well as a strategy for telling the companys story through the voice of our medical experts at those events <p> <li> <li> <p> Developing a range of communication materials including messaging scripts press materials and company presentations in partnership with stakeholders internally and externally to position our medical experts and communicate our narrative <p> <li> <li> <p> Regularly engage with media and key external stakeholders to inform educate and protect the brand <p> <li> <li> <p> Developing our medical experts as company spokespeople for media engagements <p> <li> <li> <p> Staying current on news and informing key stakeholders of competitive intelligence and marketplace opportunities and challenges <p> <li> <ul> <h3> <strong> You Have <strong> <h3> <ul> <li> <p> 6+ years of experience in healthcare communications with experience in fastpaced directtoconsumer companies <p> <li> <li> <p> Proven track record of building and advancing groundbreaking narratives demonstrating strong business momentum <p> <li> <li> <p> Outstanding and concise written and verbal communication skills <p> <li> <li> <p> Proven ability to manage crisis situations as well reduce risk through effective preparation <p> <li> <li> <p> Experience building relationships with media and working with executives <p> <li> <li> <p> Deep track record working through complex dynamic organizations <p> <li> <li> <p> Strong healthcare media relationships and able to work effectively with external agencies <p> <li> <li> <p> Entrepreneurial and proactive thinker who is able to hit the ground running and manage up <p> <li> <li> <p> Ability to work in a fastpaced environment and handle multiple priorities <p> <li> <li> <p> Strong news and strategy judgment and ability to execute quickly <p> <li> <li> <p> Selfmotivated fast learner and strategic thinker able to achieve high impact in a fastpaced or ambiguous environment <p> <li> <ul> <h3> <strong> Our Benefits there are more but here are some highlights <strong> <h3> <ul> <li> <p> Competitive salary amp equity compensation for fulltime roles <p> <li> <li> <p> Unlimited PTO company holidays and quarterly mental health days <p> <li> <li> <p> Comprehensive health benefits including medical dental amp vision and parental leave <p> <li> <li> <p> Employee Stock Purchase Program ESPP <p> <li> <li> <p> Employee discounts on hims amp hers amp Apostrophe online products <p> <li> <li> <p> 401k benefits with employer matching contribution <p> <li> <li> <p> Offsite team retreats <p> <li> <ul><p>
Sr. Data Integrations and Reporting Engineer
Company: Mindex
Location: USA
Posted Apr 27, 2024
<p>Founded in 1994 and celebrating 30 years in business Mindex is a software development company with a rich history of demonstrated software and product development success We specialize in agile software development cloud professional services and creating our own innovative products We are proud to be recognized as the 1 Software Developer in the 2023 RBJs Book of Lists and ranked 27th in Rochester Chambers Top 100 Companies Additionally we have maintained our certification as a Great Place to Work for consecutive years in a row Our list of satisfied clients and ROCstar employees are both rapidly growing Are you next to join our team <p><p>Mindexs Product Division is dedicated to creating innovative products from the ground up They are involved in every step of the process from software development to sales training support and maintenance This division includes SchoolTool New York States marketleading Student Management System designed to meet the unique needs of NYS K12 schools as well as the Mindex Integration Platform focused on creating seamless outofthebox and custom integration solutions to address business application and process challenges <p><p>We are seeking a talented and experienced Sr Data Integrations and Reporting Engineer to join our team The ideal candidate will be a seniorlevel engineer with advanced query skills in TSQL proficiency in writing reports using Crystal Reports or similar tools and the ability to work with APIs and AWS The candidate must excel in organizing tasks communicating with clients capturing requirements designing solutions gaining consensus developing testing deploying deliverables and modernizing our toolsets<p><p><strong>Essential Functions<strong><p><ul style=> <li style=>Communicate effectively with clients and stakeholders to capture requirements and scope work <li> <li style=>Provide updates and organize tasks effectively to meet project deadlines <li> <li style=>Design solutions that meet customer needs and gain consensus on proposed approaches <li> <li style=>Develop test and maintain integrations and reports using TSQL APIs Crystal Reports or similar <li> <li style=>Deploy deliverables to customers and provide support as needed <li> <li style=>Help modernize our toolsets to improve efficiency and effectiveness <li> <li style=>As needed work on data engineering and visualization tasks and projects <li> <ul><p><strong>Requirements<strong><p><ul style=> <li style=>AS or BS degree in Computer Science Software Engineering Physical Science Mathematics or related area andor an equivalent combination of education and five+ years of relevant work experience<li> <li style=>Advanced knowledge using Crystal Reports or Telerik Reporting as a data visualization tool <li> <li style=>Advanced knowledge in SQL Server database development design and troubleshooting including tables stored procedures and functions<li> <li style=>Ability to transfer and process data fromto APIs and Files using AWS and NETC is a plus<li> <li style=>Ability to implement a data pipeline for an enterprise application is a plus<li> <li style=>Effective communication skills to exchange ideas and convey complex information clearly and concisely with team members and customer stakeholders<li> <li style=>Excellent critical thinking with the ability to research and analyze data from multiple sources<li> <li style=>Must be an adaptable selfstarter and work with minimal supervision<li> <li style=>Superior documentation and organizational skills with attention to detail <li> <ul><p><strong>Benefits<strong><p><ul style=><li style=>Medical Insurance with a free option<li><ul><ul style=> <li style=>Dental Insurance<li> <li style=>Vision Insurance<li> <li style=>Company Paid Life and ADampD Insurance <li> <li style=>Optional Additional Life Insurance<li> <li style=>Company Paid ShortTerm Disability Insurance<li> <li style=>Company Paid LongTerm Disability Insurance<li> <li style=>Medical and Dependent Care Flexible Savings Accounts FSA<li> <li style=>Health Savings Accounts with Company Contributions<li> <li style=>Optional Hospital Indemnity Accident and Critical Illness Insurance as well as Legal Assistance<li> <ul><p><strong>Our Perks<strong><p><ul style=> <li style=>Flexible Time Off<li> <li style=>Eight Paid Holidays<li> <li style=>Pretax and Roth 401k Options with Company Match<li> <li style=>Investment in Professional Development including a license to Udemy training courses and leadership training<li> <li style=>Employee Assistance Program<li> <li style=>Adoption Assistance<li> <li style=>Pet Insurance Discounts <li> <li style=>Tickets to local sporting events<li> <li style=>Team building events<li> <li style=>Holiday and celebration parties<li> <ul><p><p><p>The band range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets education experience training certifications internal equity and other business and organizational needs It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case The range for this role is $90000 $140000 <p><p><p><p>Applicants must be authorized to work for ANY employer in the US We are unable to sponsor or take over sponsorship of an employment Visa at this time<p><p><p><p>Physical ConditionsRequirements<p><ul style=> <li style=>Prolonged periods sitting at a desk and working on a computer<li> <li style=>No heavy lifting is expected Exertion of up to 10 lb<li> <ul><br><br><div class=h2>About the company<div><br><div class=h3><div><p>Its a competitive environment out thereespecially when it comes to attracting the very best people which is our goal We know that our talented and skilled employees are our best asset And as a familyowned business theyre much more than that theyre part of a team that we think of as the Mindex family<p><p>We believe that were the kind of successful people you want to work with to help you succeed<p><p>Take a look at our current job openings If your skill sets match our needs our recruiters would love to hear from you <br><p><p><br><p><p><a class=external href=httpwwwmindexcom rel=nofollow>wwwmindexcom<a><br><p><img src=httpsremotivecomjobtrack1908884blankgifsource=publicapi alt=>
Production Support Engineer
Company: Quantum Metric
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> 😎 <strong> Our Culture <strong> <p> <p> Quantum Metrics number one objective is happy people diverse and inclusive culture Were passionate about empowering our people to become the best version of themselves offering coaching and training programs designed to accelerate their career in whatever direction they choose <p> <p> <p> <p> As a remotefirst company we understand the importance of building an engaged diverse and fun place to work We hold regular companywide events seasonal challenges + games and Quantum Metric sponsored local outings when Zoom becomes too much We also have a number of Employee Resource Groups that provide spaces to discuss share and reflect on topics that impact us both inside and outside of work from being new to SaaS or navigating it as a firsttime parent to overcoming the barriers faced as Black Asian American and Native HawaiianPacific Islander LGBTQIA or other underrepresented backgrounds <p> <p> <p> <p> We are also passionate about the connections we build with our customers Youll not only work with some of the worlds most recognized brands but build lasting relationships <p> <p> <p> <p> At Quantum Metric we value all types of experience and education and dont expect you to meet every qualification for this position We are most interested in the unique perspective you can bring and your ability to uphold our values of passion persistence and integrity <p> <p> <p> <p> <strong> 🚀 About the Role <strong> <p> <p> Youll be part of our production support team providing worldclass support to our customers Youll achieve expert level knowledge of product capabilities and configuration options Equipped with this knowledge youll respond to support inquiries share knowledge and help customers solve problems Youll partner with platform engineering and customer success teams to diagnose issues and ensure top customer concerns are prioritized You will innovate and solve new problems every day <p> <p> <p> <p> This role is perfect for experienced support engineers who want to grow their skills with new technologies learn from and be mentored by experienced leaders and gain realworld experience in the Digital Intelligence space If youre motivated and aspire to eventually move into a senior role in Product Support Sales Engineering or Customer Success this is a great place to start <p> <p> <p> <p> <p> <p> <strong> 🔧 Responsibilities <strong> <p> <ul> <li> <p> Research and resolve support inquiries from customers and internal stakeholders <p> <li> <li> <p> Lead live customer troubleshooting sessions using screen sharing technology <p> <li> <li> <p> Respond to tickets within SLA required timelines and provide regular updates via written correspondence <p> <li> <li> <p> Attend customer meetings as required to provide ticket status and explanations <p> <li> <li> <p> Document solutions in the customer facing support Knowledge Base as part of Knowledge Centered Support <p> <li> <ul> <p> <p> <p> <strong> 💡 Requirements <strong> <p> <ul> <li> <p> 1+ years experience in a customer facing technical support role <p> <li> <li> <p> Bachelors Degree in Computer Science Software Engineering Information Systems or equivalent technical training <p> <li> <li> <p> Experience with SQL JavaScript CSS HTML and React <p> <li> <li> <p> Familiar with Modern CSS Frameworks and Libraries <p> <li> <li> <p> Solid Understanding of the HTTP Request Response Cycle <p> <li> <li> <p> Experience with a support ticketing system Salesforce Zendesk Jira etc <p> <li> <li> <p> Excellent written communication skills <p> <li> <li> <p> Ability to professionally manage conflict or challenging situations with enterprise customers <p> <li> <li> <p> Experience with Knowledge Centered Support methodology <p> <li> <li> <p> Able to manage a large volume of tickets in a timely manner <p> <li> <li> <p> Compensation $72000 93000 <p> <li> <ul> <p> <p> <p> <p> <p> <p> <p> <p> <p> 🏆 <strong> Perks and Benefits <strong> <p> <p> This will be the best group that you ever work with We support one another through obstacles and succeed as a team Your hard work will be well rewarded Most importantly youll be strapped to a technology rocket ship bound for greatness Your success at Quantum Metric will be a milestone in your career <p> <p> <p> <p> Group benefits <p> <p> Medical Dental Vision Insurance 99 Medical base plan paid by the Company <p> <p> Employee Assistance Programs EAP <p> <p> Telehealth options <p> <p> Voluntary Life amp ADampD STD LTD <p> <p> Healthy Rewards Discount Programs <p> <p> Calm App access <p> <p> 401k and Options Equity <p> <p> 13 company holidays <p> <p> Unlimited Paid Time Off <p> <p> Sick leave <p> <p> ParentalAdoption Leave <p> <p> <p> <p> In addition to our more traditional benefits we also offer great perks a flexible work environment and numerous resources for professional development and team building <p> <p> Promotional opportunities <p> <p> Rewards and recognitions programs <p> <p> Robust onboarding and training program <p> <p> Onetime stipend for work at home employees <p> <p> Monthly business expense stipend <p> <p> Flexible work environments <p> <p> Employee Discount Program Perks at Work <p> <p> Employee Referral Program <p> <p> Lead Referral Program <p> <p> MacBook and awesome swag delivered to your door <p> <p> Encouraging and collaborative culture <p> <p> RECHARGE PROGRAM after 3 years disconnect for 3 weeks no emailslack <p> <p> <p> <p> <strong> 🐉 About Quantum Metric <strong> <p> <p> As the leader in Continuous Product Design Quantum Metric helps organizations put customers at the heart of everything they do The Quantum Metric platform provides a structured approach to understanding the digital customer journey enabling organizations to recognize customer needs quantify the financial impact and prioritize based on the impact to the customer and business bottom line <p> <p> <p> <p> Today Quantum Metric captures insights from 40 percent of the worlds internet users supporting nationally recognized brands in ecommerce and retail travel financial services and telecommunications 6 of our customers come from the top 25 Fortune 500 Companies Our customer retention rate is 98 <p> <p> <p> <p> In January of 2021 Quantum Metric secured its place as the first tech unicorn of the year with an above $1 billion valuation and a $200 million Series B funding round and we are using those funds to accelerate our product and people growth Quantum Metric has been named to the Inc 5000 and the Deloitte 500 for the last fourconsecutive years and has made Best Places to Work list by Glassdoor BuiltIn Fast Company and Forbes <p> <p> <p> <p> If the above role seems like a match and youre interested in joining a team of people with exceptional potential from diverse backgrounds perspectives and life experiences we want to hear from you <p> <p> <p> <p> The job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee Quantum Metric reserves the right to change edit and add duties and responsibilities of all job descriptions at any time at its sole discretion and to notify the respective employee accordingly <p> <p> <p> <p> <strong> Quantum Metric will only provide offers of employment and all communications regarding employment from an official quantummetriccom email address andor LinkedIn inMail Quantum does not recruit via channels such as WhatsApp or Telegram and will not ask for a candidates sensitive information andor any upfront feescosts during the job application process Quantum asks that any candidates report any suspicious recruitment efforts to securityquantummetriccom <strong> <p> <p> <p> <p> Quantum Metric is an EVerify employer <a class=fontbold underline fontbold underline postingslink href=httpseverifyuscisgovwebmediaresourcesContentsEVerifyParticipationPosterESpdf rel=noopener noreferrer nofollow target=blank> httpseverifyuscisgovwebmediaresourcesContentsEVerifyParticipationPosterESpdf <a> <p> <p> <p> <p> LIREMOTE BIRemote <p><p>
Senior Technical Program Manager
Company: Dynatrace
Location: USA
Posted Apr 27, 2024
<br><br><div class=h3>Company Description<div><p>Dynatrace exists to make software work perfectly Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data This enables innovators to modernize and automate cloud operations deliver software faster and more securely and ensure flawless digital experiences<p><br><br><div class=h3>Job Description<div><ul style=><li style=>Manage crossorganization programs projects integrations and migration efforts of varying scale<li><li style=>Establish a work plan and staffing for initiative activities managing expectations scope creep and impacts to timelines identify and track dependencies and opportunities for optimization and application rationalization proactively identify problems and recommend solutions before they become blockers<li><li style=>Planning and execution of activities and aligning resources to ensure that cost time and quality goals are met<li><li style=>Deliver communications around goals status risks and impact with the ability to adapt content to your audience<li><li style=>Perform risk assessments and implement mitigation plans<li><li style=>Document monitor and communicate assumptions and decisions made<li><li style=>Provide leadership and motivation to team members throughout the initiative life cycle and confer with resources to outline a work plan<li><li style=>Ensure that requirements use cases and acceptance criteria are prioritized clearly defined in Jira stories and dependencies at the application and integration level are identified<li><li style=>Assist in prioritizing stories in sprints to align with project and sprint goals<li><li style=>Coordinate or compile the reporting of metrics to measure the success of meeting work effort and company goals<li><li style=>In cases where vendors are included in projects collaborate on aligning and managing the progress of activities<li><li style=>Identify interdependencies between the various stakeholder groups to ensure all are aligned and risks are identified mitigated and communicated<li><li style=>Ensure that data governance approval processes Business Systems controls and best practices are being followed<li><li style=>Identify postdeployment tasks and issues transitioning application administration to the support team and conducting postmortems<li><li style=>Standardize project documentation as templates and maintaining documents deliverables issues and risks on a centralized site<li><ul><br><br><div class=h3>Qualifications<div><p>Minimum Requirements <p><ul style=><li style=>5+ years of demonstrated project and program management experience that encompassed multiple full system development life cycles from initiation through post implementation<li><li style=>HS Diploma or GED required<li><ul><p>Preferred Requirements <p><ul style=><li style=>3+ years of IT experience with sensitivity and commitment to business problem solving<li><li style=>3+ years of Business Unit or Business Unitfacing experience<li><li style=>5+ years end to end experience with largescale implementation projects utilizing industry standard development and service delivery methodologies<li><li style=>5+ years experience utilizing Software Development methodologies such as Agile as well as managed services support structure and best practices<li><li style=>Exceptional communication organizational problemsolving and interpersonal skills that promote teamwork and collaboration<li><li style=>Proficiency with MS Office Confluence and JIRA<li><li style=>Expertise in setting and managing stakeholder expectations<li><li style=>Effective influencing and negotiating skills in an environment where this role may not directly control resources<li><li style=>Ability to work in a fastpaced environment and adapt to frequent change<li><li style=>Ability to quantify projectprogram success with cost and data related metrics<li><li style=>Excellent analytical and problemsolving skills<li><li style=>Ability to advocate a creative atmosphere facilitate productive meetings and envision a final product and user adoption early in the design andor development process<li><li style=>Ability to recognize personal skills abilities limitations and strengths taking appropriate action to pursue developmental activities to strengthen skills and experience<li><li style=>Ability to develop cooperative relationships to achieve results through a winwin relationship<li><li style=>Ability to establish alliances with other departments and organizations by recognizing dependencies<li><li style=>Awareness of cultural diversity and can embrace and capitalize those differences applies knowledge in decisionmaking process<li><li style=>Ability to identify project risks by defining risk strategies and developing the risk management plan<li><li style=>Participates as part of a team understanding the various work styles of others and their roles on the team Demonstrates enthusiasm and commitment to the goals and objectives of the team Seeks help from other team members as appropriate<li><li style=>BA in an ITrelated discipline Business Management<li><li style=>Program Management experience of SaaS applications integrations and related reporting<li><li style=>Current PMPCSMPMIACP or equivalent certification<li><ul><br><br><div class=h3>Additional Information<div><p>DOE salary $145K $165K plus Health Dental Life STD LTD 401K PTO Total compensation may vary depending on candidate experienceeducation and location <p><div><div><p>All your information will be kept confidential according to EEO guidelines<p><p>We offer competitive compensation companysponsored premium benefits medical dental vacationholidays company matching 401k Plan etc Dynatrace is an Equal OpportunityAffirmative Action employer All qualified applicants will receive consideration for employment without regard to race sex color gender identity religion national origin ancestry citizenship physical abilities age sexual orientation creed disability status veteran status pregnancy genetic status or any other characteristic protected by law If your disability makes it difficult for you to use this site please contact <a href=mailtocareersdynatracecom rel=nofollow>careersdynatracecom<a> Dynatrace participates in EVerify participant information in English and Spanish Right to work information in English and Spanish <a href=httpsnam02safelinksprotectionoutlookcomurl=https3A2F2Fwwweeocgov2Fsites2Fdefault2Ffiles2Fmigratedfiles2Femployers2Fposterscreenreaderoptimizedpdfampdata=04|01|SueDriscoll40dynatracecom|517da4cfeee843ceef7d08d9aac9f4c5|70ebe3a35b30435d9d677716d74ca190|1|0|637728606648218484|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D|3000ampsdata=wJgQzfLR2PAOkYKAeHD197U7dm3nJVRbJGkmrn2Kx1g3Dampreserved=0 rel=nofollow>EEO is the Law<a><a href=httpsnam02safelinksprotectionoutlookcomurl=https3A2F2Fwwwdolgov2Fsites2Fdolgov2Ffiles2Fofccp2Fregs2Fcompliance2Fposters2Fpdf2FOFCCPEEOSupplementFinalJRFQA508cpdfampdata=04|01|SueDriscoll40dynatracecom|517da4cfeee843ceef7d08d9aac9f4c5|70ebe3a35b30435d9d677716d74ca190|1|0|637728606648218484|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn03D|3000ampsdata=Z5OrSMaGYQ2FE3dONCr73EqcnnPtOzqxVcqBoXCzZgQg3Dampreserved=0 rel=nofollow>EEO is the Law Supplement<a> To be considered for this position please upload your resumeCV<p><p> <p><img src=httpsremotivecomjobtrack1909009blankgifsource=publicapi alt=>
Registrar Advisor
Company: Adtalem Global Education
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> <strong> About American University of the Caribbean School of Medicine <strong> American University of the Caribbean School of Medicine AUC an Adtalem Global Education institution is committed to training tomorrows physicians through international learning experiences a diverse learning community and an emphasis on social accountability and engagement AUC is one of the most established medical schools in the Caribbean and focuses on community collaboration to benefit the health and wellbeing of the local communities while enhancing the student learning experience With campuses located in Sint Maarten and the United Kingdom AUC has graduated more than 7500 students and is accredited by the Accreditation Commission on Colleges of Medicine Visit aucmededu for more information and follow on Twitter Instagram Facebook and LinkedIn <p> <p> Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <p> <p> <h2> Job Description <h2> <p> The Registrar Advisor is responsible for counseling students regarding University policies and procedures related to enrollment records and registration grades USMLE registration and processing graduation and providing excellent customer service to internal and external customers Also responsible for processing a high volume of student information through the Banner student information system and RightNow CRM All of these responsibilities require a high degree of accuracy and attention to detail and a moderate level of independent judgment and discretion Responsibilities <p> <ul> <li> <p> Answers phone calls and responds to and resolves incidents utilizing various proprietary software such as a student information system imaging systems customer relationship management software or other related software eg Banner Salesforce ImageNow DocuSign <p> <li> <li> <p> Counsels students regarding University policies and procedures regarding enrollment records and registration and provides excellent customer service <p> <li> <li> <p> Performs degree audits which involves the review of a students academic records to ensure that the student has met all requirements for the degree Tracks degree audit status and updates students record in Banner when degree is awarded <p> <li> <li> <p> Communicates with student regarding the status of graduation application and degree audit and counsels them regarding any outstanding requirements or issues Receives processes and mails diplomas to students <p> <li> <li> <p> Grades Medical Clinical evaluations as they are received from affiliate and nonaffiliate hospitals and posts the grades in Banner and other associated softwarestudent information system <p> <li> <li> <p> Analyzes affiliate transcripts and evaluations for students and posts courses and grades in Banner <p> <li> <li> <p> Processes reinstatement applications leaves of absences dismissals and withdrawals in Banner which involves interpreting and applying University policies and communicating decisions to students <p> <li> <li> <p> Updates Medical amp Clinical students statuses in Banner per weekly and periodic reports and sends proactive notifications to students regarding status changes <p> <li> <li> <p> Enters NBME Comprehensive Exam and USMLE Step scores in Banner as they are received <p> <li> <li> <p> Processes ECFMG Form for Medical Clinical students and certifies them on EMSWP <p> <li> <li> <p> Participates in bimonthly enrollment reporting process <p> <li> <li> <p> Analyzes data from Banner and other sources and reports current and historical enrollment information on a studentbystudent basis Requires a high degree of attention to detail and accuracy <p> <li> <li> <p> Processes student letters of intent and mails them to third parties per students requests <p> <li> <li> <p> Calculates and tracks student grade point averages and class ranks and they move into the Clinical curriculum <p> <li> <li> <p> Processes transcripts for Medical and Clinical students as necessary <p> <li> <li> <p> Registers students in Banner <p> <li> <li> <p> Completes other projects and duties as assigned by the Associate Registrar andor University Registrar <p> <li> <li> <p> Performs other duties as assigned <p> <li> <li> <p> Complies with all policies and standards <p> <li> <ul> <p> Adtalem believes in a culture of collaboration creativity and innovation which thrives when we can work flexibly Depending on your location this role may be hybrid or remote <p> <ul> <li> <p> HYBRID If you reside within 50 miles of Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is hybrid requiring office presence three days a week Tue Wed Thu with the rest of the workweek spent working from home <p> <li> <li> <p> REMOTE If you live over 50 miles from Adtalem offices in Chicago IL Addison IL Columbia MD Minneapolis MN and Miramar FL this role is remote However occasional office visits may be required based on business needs with advance communication for such requests <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Bachelors Degree Required <p> <li> <li> <p> 1 Minimum of years of customer service experience Required and <p> <li> <li> <p> Higher education experience preferably in an enrollment or records setting Registrar or Admissions <strong> <em> Strongly Preferred <em> <strong> <p> <li> <li> <p> Familiarity with Registrar best practices related to degree auditing and other records and registration policies and procedures <strong> <em> Strongly Preferred <em> <strong> <p> <li> <li> <p> Strong verbal and written communication skills problemsolving skills attention to detail and accuracy are required <p> <li> <li> <p> Ability to make decisions independently and work with minimal supervision <p> <li> <li> <p> Must be a quick learner in a fastpaced office environment <p> <li> <li> <p> Strong customer service skills required <p> <li> <li> <p> Strong computer skills including experience with MS Office and database applications <p> <li> <li> <p> Knowledge of student information systems preferably Banner a plus <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected pay range for this position is between $1665 and $2736 per hour Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits Adtalem offers a robust suite of benefits including <em> <p> <p> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> 15 Days of Paid Vacation Days each Calendar Year <em> <p> <li> <li> <p> <em> 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit httpscareersadtalemcombenefits <em> <p> <li> <ul> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Academic Support Advisor I
Company: Adtalem Global Education
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> <p> <h2> Company Description <h2> <p> <strong> About Chamberlain University <strong> Chamberlain University an Adtalem Global Education institution continues to raise the standard of nursing and healthcare education through a growing community of over 100000 alumni who are making an impact in their communities around the world Chamberlain has the largest school of nursing in the US and is the leading grantor of Bachelor of Science in Nursing BSN degrees to underrepresented minority students in the country The university is committed to addressing the national nursing shortage through the development of innovative programs to ensure nurses are practice ready as they step into the workforce Chamberlain is comprised of the College of Nursing with online and campusbased programs and the College of Health Professions offering a variety of bachelors masters doctoral and certificate programs Chamberlain University is accredited by the Higher Learning Commission Visit chamberlainedu for more information and follow on Twitter Instagram Facebook and LinkedIn <p> <p> <p> <h2> Job Description <h2> <p> Opportunity at a Glance The Academic Support Advisor I role is responsible for promoting student success through accurate and responsive advisement in the areas of academics registration persistence and the student experience Advisors are responsible for building a supportive environment that assists students to achieve their education goals by providing excellent customer service while identifying student needs and mentoring students to resolve potential academic issues Advisors will also work closely with other university support teams to ensure that student inquiries are addressed in a timely and effective manner The Academic Support Advisor I role functions as a role model for our TEACH values and fosters a culture of Chamberlain CARE consistent with our mission vision and purpose Responsibilities <p> <ul> <li> <p> Assist students with appropriate course registration and ensure students understand degree and practicum application requirements as applicable per program <p> <li> <li> <p> Advocate for the advising needs of students that contribute to their successful enrollment engagement and completion of their educational goals <p> <li> <li> <p> Advise students on university policies and procedures program requirements and related academic matters <p> <li> <li> <p> Closely monitor students to proactively identify atrisk scenarios and identify opportunities to develop implement measure and improve academic success strategies <p> <li> <li> <p> Utilize appropriate systems and student data to confirm and track accurate enrollment persistence and graduation information for students in their assigned programcampus locations andor by assisting multiple programcampus locations based on enrollment needs Documents all interactions in the appropriate institutional systems <p> <li> <li> <p> Coach students to explore alternatives to overcome barriers to persistence or graduation and makes appropriate resource referrals when necessary <p> <li> <li> <p> Maintain a thorough understanding of all academic programs policies and procedures including institutional policies federal and state regulations Complies with applicable federal and state <p> <li> <li> <p> Promote student selfservice tools during advising interactions <p> <li> <li> <p> Assist and engage students through a variety of communication This may include virtual video advising inbound student calls and proactive outreach to students to deliver a positive resolution <p> <li> <li> <p> Identify opportunities and solutions that improve current methods and actively participate in the change of a constantly evolving organization <p> <li> <li> <p> Collaborate with other departments and functional areas to deliver an optimal student <p> <li> <ul> <p> <p> <h2> Qualifications <h2> <ul> <li> <p> Bachelors Degree <strong> Required <strong> <p> <li> <li> <p> Mandated Workings hours <strong> Required <strong> <p> <ul> <li> <p> <strong> TuesdayFriday 11AM8PM CST or PST <strong> <p> <li> <li> <p> <strong> Saturday 8AM5PM CST or PST <strong> <p> <li> <li> <p> <strong> Off Monday and Sunday <strong> <p> <li> <li> <p> <strong> There hours are NOT rotational or subject to change <strong> <p> <li> <ul> <li> <li> <p> 1+ year of experience in Higher Education <strong> Required <strong> <p> <li> <li> <p> Outstanding customer service skills with 1+ years of customer service academic advising or related experience <strong> required <strong> <p> <li> <li> <p> High level of interpersonal communication and problemsolving skills <p> <li> <li> <p> Ability to work independently as well as function as part of a team <p> <li> <li> <p> Must be a selfstarter with the ability to prioritize effectively <p> <li> <li> <p> PC skills in Microsoft Office internet applications and database Experience with Student Information Systems a plus <p> <li> <ul> <p> <p> <h2> Additional Information <h2> <p> <em> In support of the pay transparency laws enacted across the country the expected salary range for this position is between $1815 and $3286 Actual pay will be adjusted based on jobrelated factors permitted by law such as experience and training geographic location licensure and certifications market factors departmental budgets and responsibility Our Talent Acquisition Team will be happy to answer any questions you may have and we look forward to learning more about your salary requirements The position qualifies for the below benefits Adtalem offers a robust suite of benefits including <em> <p> <ul> <li> <p> <em> Health dental vision life and disability insurance <em> <p> <li> <li> <p> <em> 401k Retirement Program + 6 employer match <em> <p> <li> <li> <p> <em> 15 Days of Paid Vacation Days each Calendar Year <em> <p> <li> <li> <p> <em> 12 Paid Holidays + 2 floating holidays For more information related to our benefits please visit httpscareersadtalemcombenefits <em> <p> <li> <ul> <p> <p> <p> <p> <p> Equal Opportunity Minority Female Disability V Gender Identity Sexual Orientation <p> <p> <p><p>
Trail Data Contractor
Company: AllTrails
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> About AllTrails <strong> <p> <p> <p> <p> AllTrails is the most trusted and used outdoors platform in the world We help people explore the outdoors with handcurated trail maps along with photos reviews and user recordings crowdsourced from our community of millions of registered hikers mountain bikers and trail runners in 150 countries AllTrails is frequently ranked as a top5 Health and Fitness app and has been downloaded by over 50 million people worldwide AllTrails was selected as Apples App of the Year in 2023 <p> <p> <p> <p> Every day we solve incredibly hard problems so that we can get more people outside having healthy authentic experiences and a deeper appreciation of the outdoors Join us <strong> <strong> <p> <p> <p> <p> About AllTrails <p> <p> <p> <p> AllTrails is the most trusted and used outdoors platform in the world We help people explore the outdoors with handcurated trail maps along with photos reviews and user recordings crowdsourced from our community of millions of registered hikers mountain bikers and trail runners in 150 countries AllTrails is frequently ranked as a top5 Health amp Fitness app and we were Apples 2023 iPhone App of the Year <p> <p> <p> <p> Every day we solve incredibly hard problems so that we can get more people outside having healthy authentic experiences and a deeper appreciation of the outdoors Join us <p> <p> <p> <p> Scope of Work <p> <p> <p> <p> Serve as the subject matter expert of events conditions or other information that impacts company operations or customer experience in your supported area <p> <p> Assist with trail data integrity initiatives to ensure the ongoing accuracy of our trail data <p> <p> Coordinate research tasks and selfpilot through each sprint while working remotely <p> <p> Provide consultative feedback on the quality of the product delivered to local users <p> <p> <p> <p> Requirements <p> <p> <p> <p> Experience hiking in the US <p> <p> Strong writing and communication skills <p> <p> Detail oriented and organized <p> <p> Ability to focus for long stretches at a time on a single task <p> <p> Passion about mobile technologies and AllTrails mission to connect people to the outdoors <p> <p> Prior independent contractorconsulting experience Ability to connect with business partners as needed and for biweekly meetings during business hours Pacific Time <p> <p> Reliable internet connection and computer hardware that meets the companys IT security standards the company will require you to install a readonly OSQuery to ensure harddrive encryption and antivirus software are enabled before accessing our network compatible with MacOS 11 or Windows 10 + 64bit or higher only <p> <p> <p> <p> Bonus Points <p> <p> <p> <p> MappingGIS experience <p> <p> Proven ability to quickly learn new technology and processes <p> <p> French German Spanish language skills are an added bonus <p> <p> <p> <p> Nature celebrates you just the way you are and so do we At AllTrails were passionate about nurturing an inclusive workplace that values diversity Its no secret that companies that are diverse in background age gender identity race sexual orientation physical or mental ability ethnicity and perspective are proven to be more successful Were focused on creating an environment where <em> everyone <em> can do their best work and thrive <p> <p> <p> <p> Applications without a cover letter will not be considered <p> <p> <p> <p> <p> <p> <p> <p> $20 $25 an hour <p> <p> Nature celebrates you just the way you are and so do we At AllTrails were passionate about nurturing an inclusive workplace that values diversity Its no secret that companies that are diverse in background age gender identity race sexual orientation physical or mental ability ethnicity and perspective are proven to be more successful Were focused on creating an environment where everyone can do their best work and thrive <p> <p> <p> <p> AllTrails participates in the EVerify program for all remote locations <p> <p> By submitting my application I acknowledge and agree to AllTrails <a class=fontbold underline fontbold underline postingslink href=httpsprivacyalltrailscompoliciesenUSname=jobapplicantprivacynotice rel=noopener noreferrer nofollow target=blank> Job Applicant Privacy Notice <a> <p><p>
Field Communications Senior Manager
Company: PagerDuty
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> As a Senior Field Communications Strategist you will be responsible for developing and executing comprehensive communication strategies to enhance the organizations presence and reputation in various fieldbased settings This role requires a seasoned professional with a strong background in strategic communications public relations and stakeholder engagement The Senior Field Communications Strategist will play a crucial role in shaping and delivering key messages to target audiences fostering positive relationships and ensuring consistent and effective communication across diverse field environments presalespostsalespartnercustomer success organizations We are looking for a creative and collaborative storyteller to serve as an internal communications advisor and communicator for Gongs GotoMarket organization In this role you will be responsible for developing and delivering clear concise and consistent communications to various audiences within GTM utilizing multiple communication channels Reporting to the head of GTM Enablement you will align and work closely with Revenue Leadership and crossfunctional partners with the goal of delivering impactful messaging and collateral to keep the team apprised of company news and developments promote understanding and guide desired outcomes <p> <p> You thrive in a fastpaced highgrowth environment where priorities encourage you to find creative informed and innovative learning solutions to business problems Your product mentality means youre comfortable seeking out user feedback using agile development strategies and consider experimentation a norm to build progressive learning <p> <p> products You are a subject matter expert and comfortable influencing without authority to ensure the right learning reaches the right audience at the right time <p> <p> <strong> Key Responsibilities <strong> <p> <ul> <li> <p> Develop and implement strategic communication plans that align with the field organizations goals and objectives <p> <li> <li> <p> Identify key messages and narratives for a global audience ensure consistency tailored to specific field contexts considering regional nuances and audience demographics <p> <li> <li> <p> Developing compelling clear and concise content for internal communications to be delivered via multiple channels including but not limited to email announcements presentations town halls newsletters videos and internal stories blog posts and FAQs <p> <li> <li> <p> Build and maintain relationships with key stakeholders including marketing and other relevant internal business unit teams <p> <li> <li> <p> Moderating largescale meetings including content creation formatting slack channel monitoring FAQ publishing and surveying measuring managing and reporting communications program metrics KPIs to leadership <p> <li> <li> <p> Develop and execute social selling strategies tailored to engage and influence the Csuite <p> <li> <ul> <p> <strong> Basic Qualifications <strong> <p> <ul> <li> <p> Minimum of 810 years of relevant work experience in internal communications or a combination of equivalent internalexternalmarketingenablement or change communications <p> <li> <li> <p> Experience launching managing and driving communication planscampaigns and analyzing metrics to ensure future improvements <p> <li> <li> <p> Experience creating maintaining and managing an editorial calendar as well as assisting with streamlining communication distribution lists for various groups and audiences <p> <li> <li> <p> Experience working in a resultsoriented constantly evolving agile environment that requires critical thinking resourcefulness resultsoriented decision making and dedication to excellence <p> <li> <li> <p> Excellent English language skills including editing written and video content for clarity and conciseness Demonstrated ability to think strategically and creatively <p> <li> <li> <p> Experience working with matrixed content multiple personas use cases industries solutions and products Must have worked closely and interacted with executive leaders in a communications role capacity <p> <li> <ul> <p> <strong> Preferred Qualifications <strong> <p> <ul> <li> <p> Leadership experience in managing communication teams is a plus <p> <li> <li> <p> Experience in communicating with internal audiences in a fastpaced technology or high growth company specifically supporting sales services and customer success <p> <li> <li> <p> Bachelors or Masters Degree in Business Marketing andor Communication <p> <li> <li> <p> Experience with program amp project management fundamentals is a strong positive <p> <li> <li> <p> Experience with Zoom Webinars Google Apps or Microsoft Suite with the ability to learn Google Apps Slack and Email Specific Tools <p> <li> <ul> <p> <p> <p> The base salary range for this position is 142000 221000 USD This role may also be eligible for bonus commission equity andor benefits <p> <p> Our base salary ranges are determined by role level and location The range which is subject to change based on primary work location reflects the minimum and maximum base salary we expect to pay newly hired employees for the position Within the range we determine pay for an individual based on a number of factors including market location jobrelated knowledge skillscompetencies and experience <p> <p> Your recruiter can share more about the specific offerings for this role as well as the salary range for your primary work location during the hiring process <p><p>
Software Engineer (L6) - Ads Revenue Infrastructure
Company: Netflix
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> At Netflix we want to entertain the world and are constantly innovating how entertainment is imagined created and delivered to a global audience We currently stream content in more than 30 languages in 190 countries topping over 220 million paid subscribers and are expanding into new forms of entertainment such as gaming Engineering teams within Netflix work hard every day to scale and innovate this content production and member experience in an evergrowing complex software landscape <p> <p> <p> <p> The Revenue Infrastructure teams mission is to streamline revenue financial workflows so that our financial teams can close the books with a high degree of accuracy and confidence The systems we build need to be scalable and accurate as we handle revenue operations for all Netflix customers Some of the projects we are focused on are building infrastructure for revenue ads integration settlement and cash reconciliation of all Netflix subscription payments generating invoices for our bundle partners and revenue partner workflows <p> <p> <p> <p> As an engineer on the team you will work with Product Managers crossfunctional engineering teams and Revenue Finance to design and evolve architectures that can handle massive data and build highly configurable pipelines to support global workflows for complex financial functions <p> <p> <p> <p> <p> <p> <p> <p> <strong> Expectations <strong> <p> <ul> <li> <p> Strong Professional experience in revenue advertising solutions with a good understanding of Sales Incentive Compensation Order to Cash flow and integrating with thirdparty ad systems <p> <li> <li> <p> Have a strong background in distributed data processing software engineering design and data modeling concepts <p> <li> <li> <p> Proficient in Java Scala or any other JVM language <p> <li> <li> <p> Experience with PubSub Kafka Stream Processing SparkFlink etc <p> <li> <li> <p> Expertise in solving large data challenges <p> <li> <li> <p> Experience with Cloud Computing platforms AWSAzureGCP <p> <li> <li> <p> Expertise in building distributed applications that are secure can scale and are highly available <p> <li> <li> <p> Build a deep understanding of upstreamdownstream systems and processes and how they should shape data model design and impact adjacent systems <p> <li> <li> <p> MS in Computer Science or equivalent <p> <li> <ul> <p> <p> <p> <strong> About you <strong> <p> <ul> <li> <p> Strong experience in fintech applications in a largescale environment <p> <li> <li> <p> Understand the modern ad technology ecosystem with a focus on fintech <p> <li> <li> <p> Experience with privacy compliance and governance in the advertising space <p> <li> <li> <p> 7+ years of handson software engineering experience in building businesscritical reliable and distributed systems <p> <li> <li> <p> Background in building financial or payment solutions Experience in leveraging ML is a plus <p> <li> <li> <p> You are driven by the desire to solve hard technical problems with the goal of automating and scaling <p> <li> <li> <p> You are selfmotivated and love making an impact <p> <li> <li> <p> You can work independently delivering innovative solutions with minimal guidance <p> <li> <li> <p> You have a successful track record of delivering results in complex crossfunctional projects <p> <li> <li> <p> You strongly believe in testdriven development <p> <li> <li> <p> You have a strong bias towards action <p> <li> <ul> <p> <p> <p> <p> <p> Our compensation structure consists solely of an annual salary we do not have bonuses You choose each year how much of your compensation you want in salary versus stock options To determine your personal top of market compensation we rely on market indicators and consider your specific job family background skills and experience to determine your compensation in the market range The range for this role is $230000 $960000 <p> <p> <p> <p> Netflix provides comprehensive benefits including Health Plans Mental Health support a 401k Retirement Plan with employer match Stock Option Program Disability Programs Health Savings and Flexible Spending Accounts Familyforming benefits and Life and Serious Injury Benefits We also offer paid leave of absence programs Fulltime hourly employees accrue 35 days annually for paid time off to be used for vacation holidays and sick paid time off Fulltime salaried employees are immediately entitled to flexible time off See more detail about our Benefits here <p> <p> <p> <p> Netflix is a unique culture and environment Learn more <a class=fontbold underline fontbold underline postingslink href=httpsjobsnetflixcomculture rel=noopener noreferrer nofollow target=blank> here <a> <p> <p> <p> <p> We are an equalopportunity employer and celebrate diversity recognizing that diversity of thought and background builds stronger teams We approach diversity and inclusion seriously and thoughtfully We do not discriminate on the basis of race religion color ancestry national origin caste sex sexual orientation gender gender identity or expression age disability medical condition pregnancy genetic makeup marital status or military service <p><p>
Digital Sales Representative
Company: Twilio
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <h1> See yourself at Twilio <h1> <p> Join the team as Twilios next <em> Digital Sales Representative <em> <p> <h1> Who we are amp why were hiring <h1> <p> Twilio powers realtime business communications and data solutions that help <a class=fontbold underline fontbold underline fontbold underline href=httpscustomerstwiliocom rel=noopener noreferrer nofollow target=blank> companies and developers worldwide <a> build better applications and customer experiences <p> <p> Although were headquartered in San Francisco we have presence throughout South America Europe Asia and Australia Were on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias At Twilio we support <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanydiversity rel=noopener noreferrer nofollow target=blank> diversity equity amp inclusion <a> wherever we do business <p> <h1> About the job <h1> <p> This position is needed to play a key role in further growing the business As our new <em> Digital Sales Representative <em> you will be responsible for net new customer acquisition solution selling and closing deals within our SMB accounts <p> <h1> Responsibilities <h1> <p> Twilio is looking for a <em> Digital Sales Representative <em> who lives <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> the Twilio Magic <a> is passionate about working with customers and has experience in selling and closing in the cloud communications platform market They also have <p> <p> In this role youll <p> <ul> <li> <p> <strong> BE AN OWNER <strong> Responsible for net new customer acquisition and driving new revenue for a specific territory while maintaining the highest levels of customer satisfaction <p> <li> <li> <p> <strong> WEAR THE CUSTOMERS SHOES <strong> Work with customers across all verticals to understand their business and technical requirements You will need to understand the capabilities of Twilios communications API platform so that together you can design a solution for their specific use case needs <p> <li> <li> <p> <strong> EMPOWER OTHERS <strong> Work diligently with crossfunctional internal teams Sales Development Marketing Product Engineering Support to address customer requirements advise on digital communication strategies and help customers get started on the Twilio platform <p> <li> <li> <p> <strong> DONT SETTLE <strong> Passionate about what you do able to think outside of the box and have worldclass interpersonal and communication skills to make complex technical and financial details sound simple <p> <li> <li> <p> <strong> RUTHLESSLY PRIORITIZE <strong> Ability to balance competing priorities and manage multiple projectsdeals at the same time <p> <li> <li> <p> <strong> DRAW THE OWL <strong> Passion and ability for thinking outside the box building out new processes and helping the team to build a playbook along the way <p> <li> <ul> <h1> Qualifications <h1> <p> Not all applicants will have skills that match a job description exactly Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply While having desired qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply If your career is just starting or hasnt followed a traditional path dont let that stop you from considering Twilio We are always looking for people who will bring something new to the table <p> <h2> Required <h2> <ul> <li> <p> At least 1 year of salescustomer facing experience in a tech space with a record of top performance <p> <li> <li> <p> An understanding or interest to understand the cloud computingcommunications business model and excitement for selling to a technical audience while utilizing a solutionoriented approach to selling <p> <li> <li> <p> Strong written and verbal communication skills with the ability to effortlessly make complex technical and financial details sound simple <p> <li> <li> <p> Technical solutions selling experience and enjoys working with real customers listening to them and solving problems <p> <li> <li> <p> High adaptability with comfort trying new things and building within a rapidpaced environment <p> <li> <ul> <h1> Location <h1> <p> This role will be remote and based in the US <p> <h1> Travel <h1> <p> We prioritize connection and opportunities to build relationships with our customers and each other For this role you may be required to travel occasionally to participate in project or team inperson meetings <p> <h1> What We Offer <h1> <p> There are many benefits to working at Twilio including in addition to competitive pay things like generous timeoff ample parental and wellness leave healthcare a retirement savings program and much more Offerings vary by location <p> <h1> Twilio thinks big Do you <h1> <p> We like to solve problems take initiative pitch in when needed and are always up for trying new things Thats why we seek out colleagues who embody our values something we call <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyvalues rel=noopener noreferrer nofollow target=blank> Twilio Magic <a> Additionally we empower employees to build <a class=fontbold underline fontbold underline fontbold underline href=httpstwilioorgsupportandresourcesimpactfund rel=noopener noreferrer nofollow target=blank> positive change in their communities <a> by supporting their volunteering and donation efforts <p> <p> So if youre ready to unleash your full potential do your best work and be the best version of yourself apply now <p> <p> If this role isnt what youre looking for <a class=fontbold underline fontbold underline fontbold underline href=httpswwwtwiliocomcompanyjobsopenpositions rel=noopener noreferrer nofollow target=blank> please consider other open positions <a> <p> <h1> Other Notes <h1> <p> Please note this role is open to candidates outside of Colorado California New York and Washington The information below is provided for candidates hired in those locations only <p> <p> The estimated pay ranges for this role are as follows <p> <ul> <li> <p> Based in Colorado $2887 $3609 <p> <li> <li> <p> Based in New York Washington State or the San Francisco Bay area California $3208 $4010 <p> <li> <li> <p> This role may be eligible to participate in Twilios equity plan All roles are eligible for the following benefits health care insurance 401k retirement account paid sick time paid personal time off paid parental leave <p> <li> <li> <p> This role is eligible to earn commissions <p> <li> <ul> <p> The successful candidates starting salary will be determined based on permissible nondiscriminatory factors such as skills experience and geographic location within the state <p> <h1> Equal Employer <h1> <p> <strong> Twilio is proud to be an equal opportunity employer <strong> Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer We do not discriminate based upon race religion color national origin sex including pregnancy childbirth reproductive health decisions or related medical conditions sexual orientation gender identity gender expression age status as a protected veteran status as an individual with a disability genetic information political views or activity or other applicable legally protected characteristics We also consider qualified applicants with criminal histories consistent with applicable federal state and local law Additionally Twilio participates in the EVerify program in certain locations as required by law <p> <p> Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures If you need assistance or an accommodation due to a disability please contact us at <a class=fontbold underline fontbold underline fontbold underline href=mailtoaccommodationtwiliocom rel=noopener noreferrer nofollow target=blank> accommodationtwiliocom <a> <p><p>
Associate General Counsel - Product and Privacy
Company: Sprout Social
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> <strong> Description <strong> <p> <p> Sprout Socials Legal team is hiring an Associate General Counsel Product amp Privacy to lead the newlycreated Product legal team and the existing Privacy legal team This role will report directly into the Companys General Counsel as a member of the Legal leadership team and work crossfunctionally with the Product Engineering Partnerships and Governance Risk amp Compliance teams <p> <p> <strong> Why join Sprouts Legal team <strong> <em> <em> <p> <p> Our Legal team is growing just as quickly as Sproutand you will too with varying opportunities to sharpen your craft as the business scales Youll have the ability to provide input and ideas to help us solve hard problems and see the tangible results of your work As a team were committed to excellence and take our work seriously but we try not to take ourselves too seriously Collaborative in nature we show up each day ready to support each others growth and developmentand have a lot of fun doing it <p> <p> <strong> What youll do <strong> <p> <ul> <li> <p> Serve as the lead counsel in providing comprehensive proactive and businessforward product legal counseling to the Engineering and Product teams <p> <li> <li> <p> Lead the Privacy legal team responsible for supporting the business in evaluating the impact of privacy laws regulatory guidance and enforcement actions and developing and implementing frameworks and processes to ensure Sprout Social meets its obligations under global privacy laws and other regulatory frameworks relevant to its business <p> <li> <li> <p> Engage with product development and engineering leaders ensuring that privacy by design is a consistent practice across all Sprout Social products and services <p> <li> <li> <p> Be a thought leader for the business on emerging technologies and evolving compliance requirements and translate the legal terms into business requirements guidance and advice <p> <li> <li> <p> Engage with the Product and Engineering teams to understand the product roadmap and priorities to ensure legal considerations are considered during development of products and services <p> <li> <li> <p> Collaborate with the Partnerships team and supporting legal team members to ensure compliance with developer terms and crossfunctional alignment <p> <li> <ul> <p> <strong> What youll bring <strong> <p> <p> We are seeking a businessminded attorney with an ability to think on their feet and solve hard problems that move the business forward while managing risk This individual must be a proven leader with the ability and desire to coach and mentor both senior and junior attorneys and professional staff This individual must be comfortable navigating gray areas be a strong communicator and have strong project management skills enabling this person to move work forward in a results and deadlinedriven environment <p> <p> The minimum qualifications for this role include <p> <ul> <li> <p> Law degree with strong academic credentials and active membership in a US state or international bar <p> <li> <li> <p> Minimum 10 years total legal experience <p> <li> <li> <p> Minimum 5 years of related experience specializing in product development privacy or emerging technologies preferably with both law firm and inhouse experience <p> <li> <ul> <p> Preferred qualifications for this role include <p> <ul> <li> <p> Deep expertise in privacy and technology issues impacting the Martech and social media industry preferred <p> <li> <li> <p> Extensive experience leading cross functional teams on large and complex projects <p> <li> <li> <p> Proficient with data privacy issues related to the use of AI and Generative AI <p> <li> <ul> <p> <strong> Our Benefits Program <strong> <p> <p> Were proud to regularly be recognized for our team product and culture Our benefits program includes <p> <ul> <li> <p> Insurance and benefit options that are built for both individuals and families <p> <li> <li> <p> Progressive policies to support worklife balance like our flexible paid time off and parental leave program <p> <li> <li> <p> Highquality and wellmaintained equipmentyour computer will never prevent you from doing your best <p> <li> <li> <p> Wellness initiatives to ensure both health and mental wellbeing of our team <p> <li> <li> <p> Ongoing education and development opportunities via our GrowSprout program and employeeled diversity equity and inclusion initiatives <p> <li> <li> <p> Growing corporate social responsibility program that is driven by the involvement and passion of our team members <p> <li> <li> <p> Beautiful convenient and stateoftheart offices in Chicagos Loop and downtown Seattle for those who prefer an office setting <p> <li> <ul> <p> <em> Whenever possible Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them Sprout maintains a remote workforce in many places in the United States However we are not set up in all states so please look at the dropdown box in our application to see whether your state is listed Few roles require an office setting If your position requires a physical presence in a Sprout office it will be evident in the job listing and your offer letter <em> <p> <p> The base pay range for this role is $23000000 to $24000000 USD annually Individual base pay is based on various factors including relevant experience and skills the responsibility of the role and job dutiesrequirements In addition to base pay some Sales and Success roles can earn sales incentives <p> <p> Sprouts compensation ranges are intentionally broad to allow for our team members growth within their role These ranges were determined by a marketbased compensation approach we used data from trusted thirdparty compensation sources to set equitable consistent and competitive ranges We also evaluate compensation biannually identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed <p> <p> Base pay is only one element of an employees total compensation at Sprout Every Sprout team member has an opportunity to receive restricted stock units RSUs under Sprouts equity plan Employees and their dependents are covered by medical dental vision basic life accidental death and dismemberment insurance and Modern Health a wellness benefit Employees are able to enroll in Sprouts companys 401k plan in which Sprout will match 50 of your contributions up to 6 with a maximum contribution Sprout offers Flexible Paid Time Off and ten paid holidays We have outlined the various components to an employees full compensation package <a class=fontbold underline fontbold underline fontbold underline href=httpssproutsocialcomcareersbenefits rel=noopener noreferrer nofollow target=blank> here <a> to help you to understand our total rewards package <p> <p> Sprout Social is proud to be an Equal Opportunity Employer and an Affirmative Action Employer We do not discriminate based on identity <strong> <strong> race color religion national origin or ancestry sex including sexual identity age physical or mental disability pregnancy veteran or military status unfavorable discharge from military service genetic information sexual orientation marital status order of protection status citizenship status arrest record or expunged or sealed convictions or any other legally recognized protected basis under federal state or local law Learn more about our commitment to diversity equity and inclusion in our latest <a class=fontbold underline fontbold underline fontbold underline href=httpssproutsocialcomcareersdiversity rel=noopener noreferrer nofollow target=blank> DEI Report <a> <p> <p> If you need a reasonable accommodation for any part of the employment process please contact us by email at accommodationssproutsocialcom and let us know the nature of your request and your contact information Well do all we can to ensure youre set up for success during our interview process while upholding your privacy including requests for accommodation Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address <p> <p> For more information about our commitment to equal employment opportunity please click here 1 <a class=fontbold underline fontbold underline fontbold underline href=httpswwweeocgovsitesdefaultfilesmigratedfilesemployersposterscreenreaderoptimizedpdf rel=noopener noreferrer nofollow target=blank> Equal Opportunity Employment Poster <a> 2 <a class=fontbold underline fontbold underline fontbold underline href=httpsmediasproutsocialcomuploadsEEOAAPPolicyStatementpdf rel=noopener noreferrer nofollow target=blank> Sprout Socials Affirmative Action Statement <a> 3 <a class=fontbold underline fontbold underline fontbold underline href=httpsmailtrackiotracelink0225c8aa5f07e0cc2a3726cb054eced2253f9fc2url=https3A2F2Fwwwdolgov2Fofccp2Fpdf2Fpaytransp2520EnglishformattedESQA508cpdfampuserId=3635479ampsignature=d947f4726aa9335c rel=noopener noreferrer nofollow target=blank> Pay Transparency Statement <a> <p> <p> When you apply for employment with Sprout Social we will process your job applicant data including your employment and education history transcript writing samples and references as necessary to consider your job application for open positions Your personal data will be shared with Greenhouse Software Inc and Crosschq Inc cloud services providers located in the United States of America and engaged by Sprout Social to help manage its recruitment and hiring process on Controllers behalf Accordingly if you are located outside of the United States by clicking Submit Application on this site you consent to the transfer of your personal data to the United States For more information about our privacy practices please visit our <a class=fontbold underline fontbold underline fontbold underline href=httpssproutsocialcomprivacypolicy rel=noopener noreferrer nofollow target=blank> Privacy Policy <a> California residents have additional rights and should review the Additional Disclosures for California Residents section in our Privacy Policy <p> <p> Additionally Sprout Social participates in the EVerify program in certain locations as required by law <p> <p> LIREMOTE <p> <p> <p> <p> LIRemote <p><p>
Senior Client Success Manager
Company: TTEC Digital
Location: USA
Posted Apr 27, 2024
<p class=jobDescription> <p> At TTEC Digital we coach clients to ensure their employees feel valued and fully supported because an amazing customer experience is an employee first process Our vision is the same a place where employees know they can thrive <p> <p> <p> <p> TTEC Digital is seeking a Senior Client Success Manager to join our Customer Success team This is a <strong> fully remote role <strong> <p> <p> <p> <p> The <strong> Senior Client Success Manager Sr CSM <strong> partners with an assigned portfolio of highvalue clients to create and maintain healthy strategic business relationships Senior CSMs are consultative account managers who demonstrate CX expertise and orchestrate and ensure the adoption of the right CX products services and strategies to help clients realize their outcome goals <p> <p> <p> <p> The <strong> Sr CSM <strong> is the clients advocate throughout the client lifecycle As the Sr CSM you work closely with your clients to identify business opportunitieschallenges and propose options relevant to TTEC Digital solutions You will build strong business relationships with your clients gaining insight into their industry business and operations while serving as a trusted advisor You will manage client escalations share key insights with clients on trends in the market and present opportunities to introduce new technology and services to meet the clients continuous business needs <p> <p> <p> <p> <p> <p> <p> <p> <strong> What youll be doing <strong> <p> <ul> <li> <p> Develops and maintains strong relationships with assigned clients gaining insight into their industry business and operations and serving as a trusted advisor to key influencers andor decisionmakers <p> <li> <li> <p> Understand clients business drivers and success criteria to develop and advise on Client Success Plans <p> <li> <li> <p> Prescribes the adoption and use of product featuresfunctionality and services to achieve client outcome goals <p> <li> <li> <p> Collaborates with clients all levels to identify business challenges and develop recommended solutions through the promotion of CX offerings Works closely with Sales Engineers or Account Executives to structure solutions create account plans and identify other crossselling opportunities within TTEC Digital offerings to achieve identified performance and revenue goals <p> <li> <li> <p> Schedules and conducts regular client business reviews with key contacts covering updates within the clients business and key initiatives delivering product and feature updates on TTEC Digital offerings reviewing support performance success plan progress and other client concerns Involve others as appropriate <p> <li> <li> <p> Maintains high client retention and recurring revenue retention rates <p> <li> <li> <p> Achieves revenue growth targets from a portfolio of assigned clients <p> <li> <li> <p> Manages client satisfaction ensuring an exceptional client experience throughout the client lifecycle Creates and maintains referenceable and healthy clients <p> <li> <li> <p> Assesses client risk and implements risk mitigation plans <p> <li> <li> <p> Establishes and maintains executivelevel client relationships <p> <li> <li> <p> Recommends TTEC Digital engagements to help clients achieve maximum value realization <p> <li> <li> <p> Provides training and mentoring to less tenured CSMs <p> <li> <li> <p> Participates in the diagnosis and resolution of escalated client concerns Serves as the leadership focal point for communication of outcomes and troubleshooting in escalated situations <p> <li> <li> <p> Creates client proposals Statements of Work SOWs and Quotes for addon services software and hardware <p> <li> <li> <p> Maintains CRMtools content with new opportunities current account information and other business information <p> <li> <ul> <p> <p> <p> <strong> What youll bring <strong> <p> <ul> <li> <p> Bachelors Degree in business technology or related field <p> <li> <li> <p> Minimum of 10 years experience in strategic account managementcustomer success management in a technical environment Experience with SaaScloud subscription models preferred <p> <li> <li> <p> Knowledge of CX technology services and consulting Contact CenterCRMMSFT Software Platforms <p> <li> <li> <p> Minimum of 5 years prior experience in a hightouch consultative selling environment <p> <li> <li> <p> Prior CX management or CX technology management experience is a plus <p> <li> <li> <p> Proven ability to provide an exceptional customer experience <p> <li> <li> <p> Demonstrated ability to build maintain and strengthen mutually beneficial business relationships <p> <li> <li> <p> Effective at establishing broad deep client relationships including executivelevelClevel relationships <p> <li> <li> <p> Demonstrated professionalism in business or social settings <p> <li> <li> <p> Excellent presentation skills <p> <li> <li> <p> General understanding of system hardwaresoftware workings with the ability to identify problems and remedies <p> <li> <li> <p> Ability to adapt quickly to changing technology <p> <li> <li> <p> Ability to accommodate a flexible work schedule <p> <li> <li> <p> Proficient in Microsoft Office Suite Outlook Word Excel PowerPoint CRM tools <p> <li> <ul> <p> <p> <p> <strong> What you can expect <strong> <p> <ul> <li> <p> The anticipated range for individuals expressing interest in this position is $ 110K to $140K Actual compensation offers to a candidate may vary based on geographic location work experience education andor skill levels This position is eligible to participate in an annual incentive program <p> <li> <ul> <p> <strong> Benefits available to eligible employees include <strong> <p> <ul> <li> <p> Medical dental and vision <p> <li> <li> <p> Taxadvantaged healthcare accounts <p> <li> <li> <p> Financial and income protection benefits <p> <li> <li> <p> Paid time off PTO and wellness time off <p> <li> <ul> <p> <p> <p> <p> <p> $110000 $140000 a year <p> <p> LIJF1 <p> <p> <p> <p> <strong> About Us <strong> <p> <p> TTEC Digital and our 1800+ employees pioneer engagement and growth solutions that fuel the exceptional customer experience CX Our sister company TTEC Engage is a 60000+ employee service company with customer service representatives located around the world TTEC Holdings Inc is the parent company for both Digital and Engage When clients have a holistic need they can draw from these independently managed centers of excellence TTEC Digital and TTEC Engage <p> <p> <p> <p> We are also delighted to share that TTEC has been awarded the Great Place To Work 20242025 certification based on outstanding employee experience across 14 countries <p> <p> <p> <p> TTEC is a proud equal opportunity employer where all qualified applicants will receive consideration for employment without regard to age race color religion sex sexual orientation gender identity national origin disability TTEC has fully embraced and is committed to expanding our diverse and inclusive workforce We strive to reflect the communities we serve while delivering amazing service and technology centered around humanity <p> <p> <p> <p> Rarely do applicants meet all desired job qualifications so if you feel you would succeed in the role above please take a moment and share your qualifications <p> <p> <p> <p> <p> <p> LIRemoteUS <p><p>