Retirement Plan Jobs in Greater NYC Area
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Product Support Specialist
Company: AdCellerant
Location: Greater Denver Area
Posted Mar 01, 2024
<p><strong>Company Overview<strong><p> <p>AdCellerant is a techenabled services company bringing Madison Avenuelevel digital marketing solutions to Main Street business since 2013 We help local marketers media companies agencies and channel sales organizations to leverage our proprietary technology platform UiMarketing paired with our awardwinning customer service<p> <p><br >Summary of Role <br ><p><p>Our Product Support Specialists are a cornerstone in our company As a Product Support Specialist you will interact with team members across several divisions in the company as well as our customers The Product Support team touches several areas of the business in a fast paced environment<p> <p>In this role you will assist customers using the products that our company offers and act as an expert on our technology Your primary responsibilities will include managing support tickets spearheading email campaigns and generating creative content to engage our audience<p> <p>Typical duties as a Product Support Specialist may include creating instruction manuals offering technical support alerting other users who may be impacted and providing updates answering questions about advertising products and identifying the cause of bugs or problems Clear concise and friendly communication is crucial<p> <p>In addition to supporting our software and products you will be responsible for supporting some of our key services including executing email marketing campaigns and assisting with our creative services This includes overseeing all aspects of email campaign orders and ensuring that campaigns are aligned with the companys overall strategy and goals In the creative services realm youll be responsible for crafting captivating static images GIFs and social ads tailored to specific project requirements While no Photoshop skills are necessary a keen eye for design and the ability to think outside the box are essential<p> <p>Collaboration is at the heart of this role Youll work closely with our Engineering Quality Assurance Product Sales and Operations teams to help identify and resolve technical issues that might arise during software development<p> <p><br >Responsibilities <br ><p><ul><li>Develop extensive knowledge of AdCellerant products<li> <li>Work directly with internal employees and customers to understand analyze and troubleshoot technical problems and provide solutions in a timely manner<li> <li>Apply knowledge of computer software hardware and procedures to solve problems<li> <li>Act as point person to receive solve and escalate all technical issues<li> <li>Work closely with third party providers to help troubleshoot and assist with any questions related to AdCellerant products<li> <li>Chat and Email Support<li> <li>Document procedures for future reference internally<li> <li>Maintain external documentation in our Help Center<li> <li>Identify opportunities for improvement in training or additional training for our Training Department to implement<li> <li>Escalate bug reports for validation and actively participate in productfixes<li> <li>Support email marketing campaigns oversee all aspects of the campaigns from HTML5 creatives to creating UTM links for Google Analytics tracking<li> <li>Support other departments in software development and implementation efforts<li> <ul><p><br >Location Information <br ><p><p>This role is <strong>preferred to be located near our Denver CO office<strong> with hybrid work from home flexibility<p> <ul><li>Our HQ is in Denver Colorado Our fun downtown location is open for those who wish to work in the office set visitor meetings and collaborate with coworkers in person<li> <li>Team members must live and work in the United States territories excluded and have access to reliable highspeed internet<li> <ul><p><br >Compensation <br ><p><p>Annual salary $55000<p> <p><br >Benefits <br ><p><p>AdCellerant offers fulltime employees<p> <ul><li>Paid vacation holidays and sick days<li> <li>Healthdentalvision benefits<li> <li>401k retirement plan and company match contribution<li> <li>Generous paid parental leave<li> <li>Wellness Program<li> <li>Work from home flexibility<li> <li>Denver CO headquarters available for hybrid work with in office perks<li> <ul><p><br >Life at AdCellerant <br ><p><p>Our top priority is our team above everything else We set out to build a great workplace followed by a great company We know that if our team is motivated all the companys business objectives can be achieved Our goal of team first since our founding has led to being recognized in a few ways we are proud of<p> <ul><li>Denver Business Journal Best Workplace<li> <li>Built In Colorados Best Workplaces 2018 2019 2020 2022 2023<li> <li>Inc 5000 Award for Fastest Growing Companies in the US 5 years running 2018 2022<li> <ul><p>Those who join our team join the ranks of an engaged lively industryleading team We are united in our mission to make Madison Avenuelevel digital advertising solutions available to Main Street marketers and youll find our main Pillars woven throughout everything we do<p> <p>AdCellerants Pillars<p> <ul><li>Driving results for partners amp local businesses<li> <li>Technology innovations to stay ahead of the curve<li> <li>Our team members success amp well being<li> <li>Exceptional customer service for every single partner<li> <li>Conducting our business in an ethical amp sustainable way<li> <li>Making our local community a better place<li> <ul><p><br >Other Requirements <br ><p><p>Currently legally authorized to work in the United States on a fulltime basis<p> <p><br >Equal Opportunity <br ><p><p>AdCellerant is proud to be an equal opportunity workplace We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race religion color national origin gender including pregnancy childbirth or related medical conditions sexual orientation gender identity gender expression marital status citizenship age Veteran status status as an individual with a disability or other applicable legally protected characteristics<p> <p><br >Important Security Notice <br ><p><p>Were excited that youre interested in exploring job opportunities with AdCellerant However we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries<p> <p>Fraudsters may pose as a representative of a company and unsuspecting applicants may be invited to participate in fake interviews asked to fill out fabricated employment applications or even issued fake offer letters This is all in an attempt to entice victims to pay money or divulge sensitive personal information<p> <p>We take your safety and privacy seriously and want to assure you that we will never ask for your financial information during any part of the interview process<p> <p><strong>Our communication will always come from an careersadcellerantcom or adcellerantcom domain<strong><p> <p>If you receive any suspicious activity please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center If youre unsure about the legitimacy of an email you received from our recruiting team please forward it to us at infoadcellerantcom<p> <p> Please do not send resumes via email <p> <p><strong>Requirements<strong><p> <ul><li>Bachelors degree in computer science or related advertising field is preferred<li> <li>Customer service experience<li> <li>Excellent verbal and written communication skills<li> <li>Great attitude and collaborative spirit<li> <li>Ability to multitask and perform in a fastpaced environment<li> <li>Strong analytical skills<li> <li>Proficiency in troubleshooting software systems and applications<li> <li>Ability to prioritize and manage several milestones and projects efficiently<li> <li>Timemanagement skills and the ability to establish reasonable and attainable deadlines for resolution<li> <li>Excellent problemsolving skills<li> <li>The ability to communicate technical information in an accessible manner to nontechnical employees<li> <li>Ability to effectively prioritize and execute tasks in a highpressure environment<li> <ul><p><strong>Preferred Skills<strong><p> <ul><li>Experience in Advertising<li> <li>Familiarity with HubSpot<li> <li>Experience with GSuite and Gmail<li> <li>Familiarity with SQL Mongo DB or Postgres <li> <li>13 years of technical support experience or related experience<li> <ul>
Sales Engineer
Company: Recurly
Location: Greater Denver Area
Posted Feb 28, 2024
<p>About Recurly<p> <p>Recurly Inc a SaaS company provides a versatile subscription management platform to manage the entire subscription lifecycle for marketleading brands worldwide Subscription businesses such as Sling TV BarkBox FabFitFun Cinemark and Fubotv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth Since its launch in 2009 Recurly has deployed subscription billing for thousands of companies across 55 countries Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1 billion in revenue in 2022<p> <p><br ><p> <p>Recurly is backed by AccelKKR a leading technologyfocused private equity firm with over $10 billion in capital commitments The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our gotomarket initiatives<p> <p><br ><p> <p>Recurly is looking for a Sales Engineer to help drive continued growth for an innovative rapidly growing enterprise software company This individual will join our scaling sales organization and be a key part of our companys growth<p> <p><b>Responsibilities <b> <p><ul><li>Partner with Account Executives in qualifying new sales opportunities from a technical and product feature perspective<li> <li>Present Recurly technical solutions and demonstrate the platform in face to face meetings and via Web conference tools<li> <li>Build and deliver custom demonstrations which focus on key business drivers and functional requirements for potential customers<li> <li>Collaborate with Account Executives in production of high quality sales proposals that outline competitive differentiators<li> <li>Participate in the response to RFXs including security questionnaires<li> <li>Work closely with our product management team to convey customer requirements and review roadmap items<li> <li>Act as a liaison between the sales team and other departments like marketing security and professional services<li> <li>Assist with the support and ongoing development of Recurly demonstration environments including examples of custom development and integrations with 3rd party applications<li> <li>Keep abreast of payment industry trends especially those related to the PCI DSS and other security and compliance topics<li> <ul><p><b>Requirements<b> <p><ul><li>24+ years experience in a presales technical support or other customerfacing technical position for an enterprise payments Commerce or adjacent retail solution SaaS or software company<li> <li>Experience working with a professional services organization support team and product managers<li> <li>Excellent written and verbal communication skills<li> <li>Excellent problemsolving skills and the ability to think on ones feet<li> <li>Excellent computer skills including Salesforcecom Google Apps MS Office and web presentation tools<li> <li>Familiarity with basic front and backend web development ie HTML CSS JS Ruby Python Cnet etc<li> <li>Familiarity with RestFUL WebServices APIs<li> <li>Familiarity with GitHub<li> <li>1+ years experience selling SaaS B2BB2C software solutions into targeted accounts<li> <li>Resultsoriented approach which balances a take charge dowhateverittakes attitude with teamwork and collaboration<li> <li>Experience configuring and delivering software demonstrations is a plus<li> <li>Experience selling ERP financial applications or subscription billing related products is a plus<li> <li>Experience with revenue recognition process and accounting standards ASC 606 a plus <li> <li>Willingness to occasionally travel to customer sites trade shows etc as needed<li> <ul><p> <p><p>Benefits amp Compensation<p> <p><br ><p> <p>As a fulltime employee Recurly offers competitive benefits programs perks and options designed to fit your needs and the needs of your family We offer medical dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents We also offer life insurance short and longterm disability hospital indemnity critical illness coverage employee accident protection health savings account HSA with company contribution amp flexible spending account FSA options employee assistance program Legal and Pet Insurance<p> <p><br ><p> <p>Other perks may include<p> <p>Optional remote or in office work<p> <p>401k Retirement Plan and company match<p> <p>Company equity<p> <p>Flex Time Off<p> <p>Company Events<p> <p>TrainingDevelopment<p> <p>Tuition reimbursement<p> <p>Commuter benefits<p> <p>Volunteer opportunities<p> <p>Monthly internet stipend<p> <p><br ><p> <p>The anticipated salary range for this position is $100000 120000 base + variable Compensation offered will depend upon jobrelated factors including relevant experience amp skills<p> <p>Application Deadline Date 03152024<p> <p><br ><p> <p>Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance or accommodations due to a disability please let us know at talentrecurlycom<p> <p><p>
Sales Development Representative, Outbound
Company: Recurly
Location: Greater Denver Area
Posted Feb 28, 2024
<p>About Recurly<p> <p>Recurly Inc a SaaS company provides a versatile subscription management platform to manage the entire subscription lifecycle for marketleading brands worldwide Subscription businesses such as Sling TV BarkBox FabFitFun Cinemark and Fubotv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth Since its launch in 2009 Recurly has deployed subscription billing for thousands of companies across 55 countries Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1 billion in revenue in 2022<p> <p><br ><p> <p>Recurly is backed by AccelKKR a leading technologyfocused private equity firm with over $10 billion in capital commitments The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our gotomarket initiatives<p> <p><br ><p> <p>Are you passionate about sales and ready to jumpstart your career by mastering the art of cold calling and phone outreach Join us as we power the success of subscription companies<p> <p>Recurly is seeking an enthusiastic Outbound Sales Development Representative SDR to take our Sales team to the next level In this role you will be the driving force behind identifying highpotential leads initiating meaningful conversations over the phone and converting opportunities into successful partnerships Your primary focus will be on outbound efforts connecting with decisionmakers at target companies and nurturing leads through your persuasive communication skills<p> <p><b>Responsibilities <b> <p><ul><li>Cold Calling Mastery Conduct proactive and strategic cold calls to engage decisionmakers at target companies<li> <li>Lead Qualification Qualify and nurture new leads into revenuegenerating opportunities through wellplanned and executed outreach efforts<li> <li>Daily Prioritization Organize daytoday activities to ensure all sales quotas and management objectives related to cold calling are met<li> <li>CRM Management Maintain accurate and uptodate records of leads and interactions via CRM tools<li> <li>Product Expertise Become an expert in our product offerings knowing the Recurly product inside and out<li> <li>Sales Targets Consistently meet and exceed sales targets through effective cold calling and outreach strategies<li> <ul><p><b>Requirements<b> <p><ul><li>Cold Calling Expertise You are tenacious and relentless in pursuing leads through cold calling and phone outreach<li> <li>Communication Skills Demonstrate superb communication skills both written and verbal to engage prospects effectively<li> <li>ProspectingDiscovery Skills Possess exceptional sourcing skills to uncover potential customers and decisionmakers<li> <li>Team Player Exhibit a humble personality with a willingness to assist wherever necessary and a strong sense of teamwork<li> <li>Positive Attitude Embrace challenges with a positive mindset and a strong desire to keep learning and growing professionally<li> <li>Coachability Be open to feedback and actively seek ways to improve and achieve peak performance<li> <li>Collaborative Thrive in a collaborative team environment sharing knowledge and contributing to the growth of your team<li> <ul><p><b>Bonus Skills<b> <p><ul><li>Sales Experience 12 years of software or technology inside sales experience<li> <li>Industry Experience Sales experience in industries other than SaaStechnology<li> <li>CRM Familiarity Strong familiarity with Salesforce CRM or similar tools<li> <li>Tech Savvy Be techsavvy and willing to adapt to and learn new tools<li> <li>Startup Environment Experience in a startup environment is a plus<li> <ul><p> <p><p>Benefits amp Compensation<p> <p><br ><p> <p>As a fulltime employee Recurly offers competitive benefits programs perks and options designed to fit your needs and the needs of your family We offer medical dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents We also offer life insurance short and longterm disability hospital indemnity critical illness coverage employee accident protection health savings account HSA with company contribution amp flexible spending account FSA options employee assistance program Legal and Pet Insurance<p> <p><br ><p> <p>Other perks may include<p> <p>Optional remote or in office work<p> <p>401k Retirement Plan and company match<p> <p>Company equity<p> <p>Flex Time Off<p> <p>Company Events<p> <p>TrainingDevelopment<p> <p>Tuition reimbursement<p> <p>Commuter benefits<p> <p>Volunteer opportunities<p> <p>Monthly internet stipend<p> <p><br ><p> <p>The anticipated hourly range for this position is $25 32 per hour with an up to $15k variable Compensation offered will depend upon jobrelated factors including relevant experience amp skills<p> <p>Application Deadline Date 03082024<p> <p><br ><p> <p>Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance or accommodations due to a disability please let us know at talentrecurlycom<p> <p><p>
Community Associate, Denver
Company: WeWork
Location: Greater Denver Area
Posted Feb 29, 2024
WeWork is seeking a Community Associate to serve as the primary point of contact for the Community and support the Community Management team. The role involves front desk management, events and membership engagement, and building operations and management. The ideal candidate should have strong communication skills, interpersonal skills, and a passion for entrepreneurial communities. WeWork offers competitive compensation, benefits, and a collaborative work environment.
Licensing Administrator - Alfred Music
Company: Peaksware
Location: Greater Boulder Area
Posted Feb 29, 2024
Peaksware/Alfred Music is seeking a Licensing Administrator to join their team. The role involves managing third-party licensing and royalties, processing requests, and maintaining relationships with licensed catalogs. The ideal candidate is a detail-oriented, continuous learner with excellent communication skills. Foundational computer skills and knowledge of copyright and licensing in the music industry are required. The company offers competitive compensation, benefits, and a supportive work environment.
Head of Revenue Operations
Company: SambaSafety
Location: Greater Denver Area
Posted Feb 29, 2024
SambaSafety, a leading provider of driver monitoring software, is seeking a Head of Revenue Operations. The role involves strategic leadership, cross-functional collaboration, data analysis, process optimization, technology management, forecasting, training, team development, and performance measurement. The ideal candidate should have 10+ years of experience in Revenue Operations, SaaS experience, strong analytical skills, and excellent communication abilities. The company offers a competitive salary, bonus program, comprehensive benefits, and a commitment to diversity and inclusion.
Sr. Project Engineer, Operations Strategy (remote)
Company: embecta
Location: Greater NYC Area
Posted Feb 29, 2024
<p>embecta is one of the largest pureplay diabetes care companies in the world leveraging its nearly 100year legacy in insulin delivery to empower people with diabetes to live their best life through innovative solutions partnerships and the passion of approximately 2000 employees around the globe For more information visit embectacom or follow our social channels on LinkedIn Facebook Instagram and Twitter <p> <p>The Sr Project Engineer Operations Strategy will direct and coordinate activities for key strategic initiatives aligned with the embecta global manufacturing objectives and growth targets Candidates must have experience running large scale manufacturing architecture projects The ideal candidate for this role will be well versed in project and program management supply chain and manufacturing plant operations and have a strong business acumen Preference for this person to live in the East coast but open to being fully remote <p> <p>This role requires a passion for solving complex ambiguous problems and a demonstrated ability to thrive in a dynamic everchanging environment Our team is a group of selfstarting gogetters who seek to continuously improve and learn in everything we do A growth mindset is a must have <p> <p>The scope of the role encompasses but is not limited to <p> <ul><li>Identify define and plan for the most essential operational opportunities and challenges in the business<li> <li>Effectively leverage data to propose solutions track program key performance indicators and insights<li> <li>Build and manage programproject governance throughout the lifecycle of implementation<li> <li>Understand dependencies between projects and critical paths to support flexible business objectives<li> <li>Create shared goals crossfunctionally and enable resourcing to drive the projectprogram progress<li> <li>Foster a culture of openhonest communication transparency and accountability<li> <li>Communicate with stakeholders and senior leadership to demonstrate progress and drive decisions<li> <li>Build strategic relationships with global crossfunctional partners<li> <ul><p><b>Responsibilities<b> <p> <ul><li>Provide leadership for the management of highly complex manufacturing operations infrastructure and capacity expansion projects including project status reporting<li> <li>Develop deep partnerships with Operations and Engineering leadership to deliver innovative results from project conception to inplant execution<li> <li>Perform all project management activities including the following functions develop project timelines and drive cross functional teams to meet key milestone dates and deliverables Create detailed execution plans with clearly identified risks dependencies and mitigation levers<li> <li>Facilitate coordination and decision making across a diverse set of cross functional stakeholders including supply chain operations procurement commercial marketing quality RampD and outside vendor partners<li> <li>Deliver accurate project health and status reporting ensure quality of materials to be presented to Senior Leadership Synthesize complex information and data for senior level communication and decision making<li> <li>Facilitate seamless communication to appropriate stakeholders to ensure awareness of details that may affect their areas<li> <li>Directly communicate with Senior Leaders and team leaders as required to successfully launch and gain alignment on highly complex projects<li> <li>Help develop bestinclass project management processes objectives strategies standards and policies within a new area of the organization<li> <li>Propose process optimizations to increase efficiency drive transparency and visibility and cultivate adoption of new process discipline Ensure standards and processes are followed<li> <li>Ensure seamless project execution to delivery with early identification of risks and issues<li> <li>Ability to travel up to 25 as required domestically and internationally<li> <ul><p><b>Competencies<b> <p> <ul><li>Strategic thinking and analytical ability to identify creative solutions to complex problems possess the ability to build and understand business case analyses and costing models for new and existing products<li> <li>Strong change management skills embraces change proven change agent with track record of change management successes able to create and implement change Ability to manage unpredictable challenges and demonstrate organizational capabilities<li> <li>Excellent interpersonal and communication skills Power Point ability to work across all functions and levels in the organization and regions effectively manage and work with a virtual team ability to influence without direct control<li> <li>Comfortable with shifting priorities styles and work environments in an exciting evolving role Ability to deal with ambiguity and function effectively under pressure<li> <li>Manufacturing or engineering based project management skills and knowledge Possess a continuous improvement mindset with Lean Six Sigma application<li> <li>Working knowledge of methods and procedures used in the manufacture and quality control of medical devices<li> <li>Resolving personalteam conflicts and functional conflicts<li> <li>Good command of written and verbal English language<li> <li>Highest levels of personal and professional integrity<li> <ul><p><b>Basic Requirements<b> <p> <ul><li>10+ years experience as a project or program manager<li> <li>10+ years of Infrastructure or Plant Operations Project Management<li> <li>Candidates must have experience running large scale manufacturing architecture projects<li> <li>Bachelors degree in a technical or science related field manufacturing mechanical or industrial engineering preferred<li> <li>Demonstrated resultsoriented capabilities as contributor and team leader<li> <li>Experience working with 3rd party vendors and suppliers<li> <ul><p><b>Preferred Requirements<b> <p> <ul><li>An MBA is preferred<li> <ul><p>embecta is an Equal OpportunityAffirmativeAction Employer We do not unlawfully discriminate on the basis of race color religion age sex creed national origin ancestry citizenship status marital or domestic or civil union status familial status affectional or sexual orientation gender identity or expression genetics disability military eligibility or veteran status or any other protected status<p>
Aerospace Technician II
Company: Tendeg, LLC
Location: Greater Boulder Area
Posted Feb 29, 2024
Tendeg LLC, a leading spacecraft deployables company, is seeking Aerospace Technician IIs for their Louisville, CO location. The company is known for its innovative designs enabling various missions, including Earth Science, LEO, GEO, and lunar communications. Tendeg offers competitive benefits and a supportive work environment. The role involves building mechanical assemblies, using precision measurement equipment, maintaining and inspecting flight hardware, and communicating with engineers for design improvements.
Customer Success Representative - Gaia, GPS
Company: Outside
Location: Greater Boulder Area
Posted Feb 29, 2024
<p><strong>ARE YOU READY TO TAKE YOUR CAREER TO NEW HEIGHTS ARE YOU SEEKING A NEW CHALLENGE IN A DYNAMIC SECTOR<strong><p> <p>This is a very exciting and highly innovative time here at Outside<p> <p><strong>OUR TRUE NORTH<strong><p> <p>Outside Interactive Inc the premier hub for active lifestyle enthusiasts offers bestinclass content and experiences to more than 70 million of the worlds most passionate outdoor wellness and endurance enthusiasts every month We inspire a broad and diverse audience to do the activities they love with greater enjoyment inspiration and knowledge and are dedicated to making real change in the outdoor and fitness industries<p> <p>Outside is searching for a motivated and experienced Customer Success representative to assist our growing customer service department supporting our mapping products In this role you will act as a primary interface with our mapping customers providing outstanding customer service You will do this by practicing bestinclass customer service procedures and achieving customer satisfaction goals As a level II you will act as a technical troubleshooter handling cases on the fringes of the typical customer experience working to troubleshoot the more complex cases from users pushing the boundaries of our mapping platforms <p> <p>The ideal candidate will have proven experience debugging or writing code working in a level II or higher SaaS customer service position and a passion for delivering worldclass customer service In addition to being an excellent communicator written and verbal you will also demonstrate strong interpersonal skills <p> <p><strong>Why Youll Love Working at Outside<strong><p> <ul><li>We are passionate about outdoor and active lifestyle participants and live the lifestyle ourselves<li> <li>We are a technological and datadriven business<li> <li>We are committed to serving the active lifestyle community and will provide them with the worlds most personalized content that inspires and motivates them by understanding them better than any platform in the world<li> <li>We love solving problems thinking creatively and trying new things<li> <li>We believe in autonomy and taking initiative<li> <li>We take what we do seriously but we dont take ourselves too seriously<li> <li>We have a smart experienced leadership team that is committed to getting it right and open to new ideas<li> <li>You will be proud to say that you work for Outside and will know that the work you do brings joy to our clients every day<li> <ul><p><strong>Responsibilities<strong><br ><p> <ul><li>Act as the primary touchpoint for customers answering inbound questions and inquiries using Zendesk <li> <li>Deliver the highest quality customer service by resolving issues in a timely manner while focusing on first touchcontact resolution<li> <li>Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans<li> <li>Troubleshoot the more complex issues reproduce customerreported bugs and create bug reports<li> <li>Track incident trends and escalate issues to CS Ops or Engineering as needed<li> <li>Maintain customer loyalty through integrity and accountability<li> <li>Escalate cases when customer satisfaction comes into question<li> <li>Collaborate with internal CS teams as necessary to troubleshoot issues and represent support related needs and improvements<li> <li>Be diligent in attending training sessions and keeping up with the knowledge of our robust products and service offering<li> <ul><p><strong>Requirements<strong><p> <ul><li>2+ years experience in customer support with a proven track record of stellar service<li> <li>Experience working in ZenDesk or similar customer service tools <li> <li>Experience working with any of Swift ObjectiveC Python Javascript Django Kotlin QGIS is a plus <li> <li>Demonstrated ability to navigate ambiguous situations with customer success at the heart of every interaction<li> <li>Knowledge of current best practices tools and technologies for implementing customer service initiatives<li> <li>You are energetic selfmotivated and have great time management skills<li> <li>Ability to stay on task and follow outlined processes<li> <ul><p><strong>Bonus Points<strong><p> <ul><li>A happy demeanor to share with our customers<li> <li>An interest in active living <li> <ul><p><strong>We are unable to Sponsor or Transfer a VISA for this position<strong><p> <p>Remote jobs that can be performed in Boulder Colorado Employees can expect to be paid a salary between $45000 to $55000 Additional compensation may include a bonus or commission Other benefits include health care vision dental retirement Flexible Time Away sick leave and many more The salary range displayed is specifically for those potential hires who will work or reside in the state of Colorado if selected for this role and may vary based on market dataranges an applicants skills and prior relevant experience certain degrees and certifications and other relevant factors<br ><p>
Production Supervisor
Company: Tendeg, LLC
Location: Greater Boulder Area
Posted Feb 29, 2024
Tendeg LLC is a premier spacecraft deployables company that offers innovative solutions for various missions. They are looking for a Production Supervisor to support their programs, including INCUS, 2-axis Gimbal Antennas, and Perimeter Truss Reflectors. The company offers competitive salaries, bonuses, and benefits, including paid time off, medical insurance, and retirement savings plan.
Paralegal
Company: Real-Time Innovations
Location: Greater Denver Area
Posted Feb 29, 2024
RTI is seeking a talented Paralegal with at least 3 years of experience to join their team. The role involves managing key legal processes, leading organizational projects, and managing the contract lifecycle. The ideal candidate should have strong organizational skills, excellent communication abilities, and proficiency in Microsoft Office and Google Suite. RTI offers a flexible working schedule, hybrid and remote working arrangements, and a positive work environment. The salary range is 85K-105K.
Product Designer (Mid-Level)
Company: Recurly
Location: Greater Denver Area
Posted Feb 28, 2024
<p>About Recurly<p> <p>Recurly Inc a SaaS company provides a versatile subscription management platform to manage the entire subscription lifecycle for marketleading brands worldwide Subscription businesses such as Sling TV BarkBox FabFitFun Cinemark and Fubotv depend on Recurly to harness the power of the subscription model and drive recurring revenue growth Since its launch in 2009 Recurly has deployed subscription billing for thousands of companies across 55 countries Our platform empowers billions of credit card transactions and has enabled customers to recover nearly $1 billion in revenue in 2022<p> <p><br ><p> <p>Recurly is backed by AccelKKR a leading technologyfocused private equity firm with over $10 billion in capital commitments The partnership offers Recurly access to significant capital and resources to make continued investments in technology and platform innovation and expand our gotomarket initiatives<p> <p><br ><p> <p>As a Product Designer youll work closely with your product team to learn about the business challenges our customers face imagine valuable and viable solutions rapidly prototype and test user experiences and deliver polished artifacts for development Expect to tackle design challenges of all sizes from composing the perfect label for a form field to guiding executive decisionmakers on strategies for boosting customer retention<p> <p><b>Responsibilities <b> <p><ul><li>Conduct generative and evaluative research to discern user needs and behaviors<li> <li>Translate findings and insights into usable effective and accessible user experiences<li> <li>Identify product opportunities write user stories and acceptance criteria and provide thoughtful creative solutions that apply knowledge of your product area and the business context<li> <li>Contribute to your teams strategy roadmap and success metrics<li> <li>Design user experiences for new features and improvements balancing customer value experience quality and development feasibility Ensure that experiences stay true to the original vision throughout development<li> <li>Explore how emerging AI technology can empower our merchants with superhuman capabilities<li> <li>Communicate ideas verbally and visually through concept designs flow diagrams wireframes mockups and highfidelity prototypes<li> <li>Facilitate collaborative design activities with crossfunctional partners and involve them in explorations<li> <li>Attend scrum team rituals including backlog refinement daily standups sprint planning and retrospectives<li> <li>Apply Recurlys design system to solutions and contribute to its improvement<li> <li>Eagerly seek out opportunities to learn grow and improve<li> <li>Advocate for the value of humancentered design<li> <ul><p><b>Qualifications<b> <p><ul><li>25 years of handson professional experience designing for digital products<li> <li>Bachelors degree in Design or equivalent practical experience<li> <li>A strong product design portfolio that reveals your skills and craftsmanship Highlight key choices you made and the reasons behind them demonstrating your design expertise<li> <li>Proficiency using UIUX design prototyping and collaboration tools We primarily work in and love Figma but were always interested in discovering new capabilities<li> <li>Familiarity with the frontend development technologies behind the web You should be able to predict whether a solution can leverage existing user interface elements and components or if it demands custom development<li> <li>Strong communication and analytical abilities evident both in writing and verbally alongside excellent interpersonal skills<li> <ul><p><b>Youll fit right in if you <b> <p><ul><li>Have a positive attitude and understand that every design problem is worth your care<li> <li>Embrace constructive criticism as part of the process and can clearly articulate your design decisions<li> <li>Believe in craft and strong visual design fundamentals including typography color and composition<li> <li>Arent afraid to fail and love to iterate quickly<li> <li>Pride yourself on empowering and supporting the success of your peers<li> <li>Care passionately about creating inclusive experiences for all people<li> <ul><p><b>Product Design at Recurly<b> <p><ul><li>The Product Design team is responsible for the user experience of Recurlys merchants and their subscribers Product Design is part of the Recurly Product team which also includes Product Management and Partnerships This role reports to the Senior Director of Product Design<li> <ul><p> <p><p>Benefits amp Compensation<p> <p><br ><p> <p>As a fulltime employee Recurly offers competitive benefits programs perks and options designed to fit your needs and the needs of your family We offer medical dental and vision benefits and a menu from which to choose options that work best for you and eligible dependents We also offer life insurance short and longterm disability hospital indemnity critical illness coverage employee accident protection health savings account HSA with company contribution amp flexible spending account FSA options employee assistance program Legal and Pet Insurance<p> <p><br ><p> <p>Other perks may include<p> <p>Optional remote or in office work<p> <p>401k Retirement Plan and company match<p> <p>Company equity<p> <p>Flex Time Off<p> <p>Company Events<p> <p>TrainingDevelopment<p> <p>Tuition reimbursement<p> <p>Commuter benefits<p> <p>Volunteer opportunities<p> <p>Monthly internet stipend<p> <p><br ><p> <p>The anticipated salary for this position is up to $125000 base Compensation offered will depend upon jobrelated factors including relevant experience amp skills<p> <p>Application Deadline Date 03152024<p> <p><br ><p> <p>Recurly is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to gender age race religion or any other classification which is protected by applicable law Recurly is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process If you need any assistance or accommodations due to a disability please let us know at talentrecurlycom<p> <p><p>