Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Project Director

Company: Arrow Workforce Solutions

Location: New York, NY

Posted Aug 21, 2025

7+ years of experience in project management or directorship within design, architecture, industrial design, product development, or related fields.

Software Engineer II

Company: Etsy

Location: Brooklyn, NY

Posted Aug 21, 2025

Strong interpersonal skills, who takes initiative, and calls out when more support is needed or work is not on track.

Internal Audit, Assistant Vice President - Capital Markets

Company: MUFG Bank, Ltd.

Location: New York, NY

Posted Aug 21, 2025

The Auditor II role within the Internal Audit function is responsible for executing independent, objective assurance and consulting activities designed to…

Plumbing and HVAC Insulator

Company: Schillco Mechanical Inc.

Location: New York, NY

Posted Aug 21, 2025

Utilize hand tools and power tools for cutting, fitting, and securing insulation. This role requires proficiency in reading blueprints and schematics, as well…

Client Services Agent - Italian Speaking

Company: Volatour

Location: New York, NY

Posted Aug 21, 2025

We are a leading Receptive Tour Operator in New York City who welcomes International Visitors when they travel into the United States.

Custodian-AT555503

Company: ICL

Location: Brooklyn, NY

Posted Aug 21, 2025

Familiarity with NY local and state plus federal housing laws. The Custodian plays a vital role in maintaining a safe, clean, and pleasant living environment…

Fine Furniture Spray Finisher

Company: Bushwick Fine Furniture

Location: Brooklyn, NY

Posted Aug 21, 2025

Strong mechanical knowledge with the ability to operate machinery and power tools effectively. Assist in assembly tasks as needed, utilizing hand tools and…

Chef Instructor

Company: CocuSocial, Inc.

Location: New York, NY

Posted Aug 21, 2025

Offer guidance and feedback during class to support student success. Our mission is to make culinary education fun, affordable, and accessible, empowering…

Customer Service Supervisor - Bilingual Chinese

Company: Firstrade Securities Inc.

Location: Flushing, NY

Posted Aug 21, 2025

Monitor and review calls or other correspondences between Representatives and Customers. Ability to resolve customer complaints and issues while maintaining a…

Sous Chef - The Heritage Tradition

Company: The Heritage Tradition

Location: Sun City West, AZ

Posted Aug 21, 2025

We do not discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and…

Data Analyst

Company: Girling Health Care of New York

Location: Brooklyn, NY

Posted Aug 21, 2025

Associates degree in applicable field of study (preferred). The Data Analyst will design, build and manage internal applications to automate specific business…

Customer Service & Dispatch Coordinator

Company: Ion Appliance Repair

Location: New York, NY

Posted Aug 21, 2025

Familiarity with CRM or field-service software. Join *Appliance Repair NYC*—a trusted provider of appliance repair and installation services across Manhattan…

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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