Strong Customer Service Skills Jobs in New York City, NY

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Looking for Strong Customer Service Skills jobs in New York City, NY? Browse our curated listings with transparent salary information to find the perfect Strong Customer Service Skills position in the New York City, NY area.

Member Service Representative (Bilingual Mandarin or Cantonese)

Company: Medix

Location: New York, NY

Posted Jul 31, 2025

Handle high-volume inbound calls (approx. 60/day) from members and providers. Member Service Representatives are cross-trained for calls, emails, and chat.

Senior Business Analyst - Media

Company: Tandym Group

Location: New York, NY

Posted Jul 31, 2025

Collaborate with stakeholders from field operations to senior executives. This role will focus on operational and editorial analysis contributing to the rollout…

Project Manager, Employee Engagement (NY or SF)

Company: Gap

Location: New York, NY

Posted Jul 31, 2025

Manage in store execution of employee initiatives through effective programs, tools and resources that are relevant, engaging and inspiring for field employees.

Senior Manager, Software Engineering, iOS

Company: Capital One

Location: New York, NY

Posted Jul 31, 2025

Develop iOS client code solutions that deliver on Product Strategy and adhere to established engineering best practices, design guidelines and principles.

Registered Nurse and Nursing Supervisor Available NOW (Long Term Care)

Company: Towne Blue

Location: Brooklyn, NY

Posted Jul 31, 2025

Valid Registered Nurse license in the state of New York. Ensure compliance with federal, state, and facility regulations. Job Types: Full-time, Part-time.

Project Manager, EPMO

Company: Amex

Location: New York, NY

Posted Jul 31, 2025

Support the standup of the EMPO within AENB and the execution of the Enterprise Project Governance process across business units, which may include the design…

Executive Chef, Lincoln Ristorante

Company: Delaware North

Location: New York, NY

Posted Jul 31, 2025

Culinary Arts degree or certification preferred; ServSafe and Food Safety Handler certifications required. Flexible schedule to meet the demands of a dynamic,…

Registered Nurse (Long Term Care)

Company: Towne Blue

Location: Brooklyn, NY

Posted Jul 31, 2025

Valid Registered Nurse license in the state of New York. Ensure compliance with federal, state, and facility regulations. Job Types: Full-time, Part-time.

Part Time Sales Associate, Google Store Retail Chelsea

Company: Mosaic

Location: New York, NY

Posted Jul 31, 2025

As a leading North American integrated marketing agency, Mosaic specializes in everything from experiential marketing, commerce + retail media and field…

Senior Information Security Analyst/Penetration Tester

Company: GloComms

Location: New York, NY

Posted Jul 31, 2025

Support the upkeep and optimization of existing security technologies, including antivirus platforms, SIEM tools, network access controls, and endpoint…

Teacher, Special Education

Company: Manhattan Star Academy

Location: New York, NY

Posted Jul 31, 2025

Bachelor’s degree in education or closely related field active pursuit of master’s level education in a New York State Registered Program for Special Education…

Staff Data Scientist

Company: Intuit

Location: New York, NY

Posted Jul 31, 2025

Contribute to and help refine a data science roadmap aimed at driving product funnel optimization and scalable growth initiatives.

Frequently Asked Questions

What are the typical salary ranges by seniority for Strong Customer Service roles?
Entry‑level agents earn $45k–$60k annually, mid‑level reps $60k–$80k, senior specialists $80k–$110k, and service leads or managers $110k–$140k, with bonuses linked to CSAT and NPS targets.
Which skills and certifications are required in this field?
Proficiency in Zendesk, Salesforce Service Cloud, Freshdesk, Intercom, and Jira Service Management is essential. Certifications such as Zendesk Certified Support Specialist, Salesforce Certified Service Cloud Administrator, ITIL Foundation, and CompTIA IT Fundamentals are highly valued.
Is remote work available for Strong Customer Service positions?
Yes, many employers—Shopify, Dell, Salesforce, and independent CX agencies—offer fully remote or hybrid roles with flexible hours, 24/7 support rotations, and virtual collaboration tools like Teams and Slack.
What are the career progression paths in Strong Customer Service?
Typical ladder: Customer Support Rep → Senior Rep → Team Lead → Manager → Director of Customer Experience → VP of Customer Success. Advancement requires additional certifications, leadership training, and demonstrated impact on churn and satisfaction metrics.
What industry trends are shaping Strong Customer Service skills?
AI chatbots and automated ticket triage, hyper‑personalized support via CRM integration, predictive analytics for churn prevention, and a shift toward subscription‑based revenue models are driving demand for data‑driven, tech‑savvy service professionals.

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