Support And Enhance Jobs

1,889,115 open positions · Updated daily

Support & Enhance positions are in high demand as enterprises accelerate digital transformation, cloud migration, and cybersecurity initiatives. In 2023 alone, the tech support job market grew 18% year‑over‑year, with companies like Salesforce, Microsoft, and Zoom announcing new support teams for 2024.

Typical roles include Technical Support Specialist, IT Helpdesk Technician, Customer Success Manager, Incident Manager, and Field Service Technician. These professionals use tools such as Zendesk, ServiceNow, Jira Service Management, and Splunk to triage tickets, perform root‑cause analysis, maintain knowledge bases, and manage release coordination.

Salary transparency is crucial for Support & Enhance talent because it aligns expectations, reduces turnover, and allows candidates to benchmark against industry peers. When salaries are openly posted, companies see a 12% increase in offer acceptance rates for support specialists.

Storage and Backup Specialist L2

Company: IBM

Location: Navi Mumbai, IN

Posted Dec 25, 2025

This job description outlines the role of a Backup and Storage Admin L2, detailing responsibilities such as troubleshooting storage issues, provisioning systems, implementing disaster recovery solutions, and collaborating with teams. It specifies required education (Bachelor's degree) and technical expertise in storage systems, protocols, and backup tools.

Industry Consultant for Financial Services

Company: IBM

Location: Tokyo, JP

Posted Dec 25, 2025

The text describes a Japanese-speaking job role located in Japan, emphasizing the need to refer to Japanese job details. It outlines requirements with no specified education and mentions technical expertise without explicit positive or negative context.

Automation Engineer

Company: IBM

Location: Pune, IN

Posted Dec 24, 2025

IBM's Infrastructure & Technology team focuses on resilient systems and innovation. The role involves automated testing, CI/CD integration, and collaboration with global teams, requiring Java, Selenium, and Agile expertise.

Member Support Specialist

Company: DISQO

Location: Yerevan

Posted Dec 24, 2025

DISQO promotes a trusted ad measurement platform, offering remote support roles with benefits like health insurance, stock options, and team events. The role involves handling support tickets, using AI tools, and contributing to product growth.

Senior Data Engineer

Company: Nansen.ai

Location: Remote EMEA, Remote Asia

Posted Dec 24, 2025

Nansen is seeking a Senior Data Engineer to enhance their data infrastructure and integrate blockchain analytics. The role involves designing scalable data pipelines, ensuring reliable data flow, and collaborating with cross-functional teams. Key requirements include expertise in ClickHouse, dbt, and Python, along with experience in data engineering best practices.

Member Support Specialist

Company: DISQO

Location: Yerevan

Posted Dec 24, 2025

DISQO promotes a trusted ad measurement platform, offering roles with competitive benefits and a focus on innovation. The company emphasizes growth, collaboration, and diversity, with a remote position available in Yerevan.

Solutions Architect

Company: FireMon

Location: Remote

Posted Dec 24, 2025

The text warns about a phishing attempt impersonating FireMon HR and outlines a Solutions Architect role with responsibilities in customer experience, technical solutions, and business analysis. It lists required skills, preferred experiences, and emphasizes collaboration across teams and technologies.

Social Media Manager

Company: GiveDirectly

Location: Nairobi

Posted Dec 24, 2025

GiveDirectly aims to end extreme poverty by providing cash grants to the poorest, with significant impact and recognition. They've raised $1B, aided 15M people, and are celebrated as innovative. Their diverse team works globally to drive change.

Product Manager Wallet SDKs

Company: Startale

Location: Remote

Posted Dec 24, 2025

The text describes a job alert system where applicants must mention 'UNSELFISH' and use a specific tag to demonstrate they read the post. It explains the feature's purpose of reducing spam applications by verifying human applicants.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes security, innovation, and empowering engineers with a flexible platform. The company highlights its trusted status among major clients, competitive salaries, and a collaborative culture focused on solving complex challenges while maintaining security and autonomy for employees.

Senior Software Engineer

Company: Mozilla

Location: Remote

Posted Dec 24, 2025

Mozilla's mission is to build an open internet, focusing on privacy and innovation. They offer impactful roles like Senior Software Engineer at AMO, with benefits including competitive pay, remote work, and a commitment to diversity.

Senior Full Stack Engineer

Company: Teleport

Location: United States

Posted Dec 24, 2025

Teleport emphasizes secure, efficient infrastructure access with a focus on engineer empowerment, open-source tools, and a collaborative, flexible work environment. The company highlights its trusted status among major clients, strong valuation, and commitment to innovation through security-first practices and career growth opportunities.

Frequently Asked Questions

What are typical salary ranges for Support & Enhance roles by seniority?
Junior Support Specialists earn $55k–$75k annually, Mid‑level engineers $75k–$110k, Senior engineers $110k–$150k, and Lead or Manager positions range $150k–$200k.
What skills and certifications are required for these positions?
Core certifications include CompTIA A+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator Associate, and vendor‑specific credentials like Zendesk Support Administrator or ServiceNow Certified System Administrator. In‑house skills should cover incident management, networking basics, scripting (PowerShell or Bash), and strong communication.
Is remote work common in Support & Enhance roles?
Approximately 70% of listings are fully remote, 25% hybrid, and 5% on‑site. Roles involving field service or on‑premise hardware support may require occasional on‑site presence.
What career progression paths exist in this field?
Typical ladder: Support Specialist → Senior Support Specialist → Technical Support Engineer → Incident Manager → Support Manager → Director of Support → VP of Customer Success. Seeking roles labeled “Technical Support Engineer” or “Incident Manager” accelerates upward mobility.
What industry trends are shaping Support & Enhance today?
Key trends include AI‑driven chatbots for first‑line triage, automation of ticket routing, proactive monitoring via cloud‑native observability tools, integration with DevOps

Related Pages