Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Customer Service Insurance

Company: USAA

Location: San Antonio, TX

Posted Jul 25, 2025

As part of our licensing training program, you are required to obtain a property and casualty license for your state of residency by your third week of…

Client Care Associate- The Domain

Company: Louis Vuitton

Location: Austin, TX

Posted Jul 25, 2025

The ideal candidate will effectively communicate and educate clients on the intake, repair, and follow-up process to set clear expectations.

Senior Tax Manager/ Director

Company: Daniels & Erickson

Location: Dallas, TX

Posted Jul 25, 2025

Active CPA license (or member of state bar). Review federal and state tax returns for partnerships, S-corps, and related entities. 401(k) profit sharing plan.

Managing Textile Graphic Designer

Company: JCPenney

Location: Dallas, TX

Posted Jul 25, 2025

Researches and provides studies of the latest techniques and technical advances in textile graphic design, and makes recommendations based on those findings.

HVAC Install Inspection Supervisor

Company: Reliant Air Conditioning

Location: Irving, TX

Posted Jul 25, 2025

Provide technical support to installation crews in the field. *In-depth knowledge of HVAC equipment installation and technical systems*.

Journeyman Service Electrician

Company: Facility Solutions Group, Inc.

Location: San Antonio, TX

Posted Jul 25, 2025

The field service technician performs different types of support at the customers location, such as troubleshooting, setup, and installation of systems and…

Assistant Project Manager - Construction

Company: Castle Development Group

Location: Southlake, TX

Posted Jul 25, 2025

Help develop and track budgets, procurement logs, and cost updates. Understanding of construction documents, architectural drawings, and specifications.

CSR - Customer Service Representative

Company: Lotus Executives

Location: Dallas, TX

Posted Jul 25, 2025

Handle inbound and outbound calls with professionalism, demonstrating excellent phone etiquette. Proficient phone etiquette and ability to handle calls…

Sales and Marketing Manager

Company: Lotus Executives

Location: Richardson, TX

Posted Jul 25, 2025

Join our dynamic marketing team as a Marketing Assistant and play a pivotal role in driving our brand's success. Job Types: Full-time, Part-time.

Program Manager, Business Operations

Company: Google

Location: Austin, TX

Posted Jul 25, 2025

Bachelor’s degree in Business Administration, Operations Management, or a related field. Design and develop comprehensive governance programs aligned with…

LABORER - STREETS

Company: City Of Bellaire

Location: Bellaire, TX

Posted Jul 25, 2025

Respond to emergency situations and assist with traffic management during road incidents or construction activities. Education: High School Diploma or GED.

Jr. Information Assurance Security Analyst

Company: SMS Data Products Group, Inc.

Location: San Antonio, TX

Posted Jul 25, 2025

All personnel shall have at a minimum DoD 8570.01-M and 8140 approved and registered IAT Level II baseline certification. Basic Knowledge of RMF Processes.

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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