Technical Support Jobs in Austin, TX

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Looking for Technical Support jobs in Austin, TX? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Austin, TX area.

Senior Engineering Project Manager - Transit

Company: Huitt-Zollars

Location: Dallas, TX

Posted Jul 23, 2025

Proficient in Microsoft Office Suite, project management scheduling and financial tools. Understands duties and responsibilities, possesses necessary job…

Sous Chef, SER Steak and Spirits - Hilton Anatole

Company: Hilton

Location: Dallas, TX

Posted Jul 23, 2025

Assist the Executive Chef in the direction and oversight of all culinary operations, to include, but not limited to, preparation and production of all hotel…

Sr. Physical Security Engineer (GovCloud), Data Center Design Engineering

Company: Amazon Data Services, Inc.

Location: Austin, TX

Posted Jul 23, 2025

As an industrial security design subject matter expert, you will provide technical guidance, have a direct impact on the design of DC facilities, solve large-…

Director of Brand Marketing

Company: VIA Metropolitan Transit

Location: San Antonio, TX

Posted Jul 23, 2025

Bachelor’s degree Marketing or a related field and ten (10) years of experience in marketing, advertising, or content development and four (4) years of…

Senior Cybersecurity Analyst

Company: WM

Location: Houston, TX

Posted Jul 23, 2025

Communicates technical and event assessment results, evaluates engineering and integration initiatives and provides advanced technical support to assess…

Boiler Mechanic / Welder / Pipefitter

Company: HydroTemp Industrial

Location: Dallas, TX

Posted Jul 23, 2025

Time in the field with our sales personnel is expected to develop an understanding of the contractor, engineering, and competitive requirements of our industry.

Decision Science Analyst Senior - Claims Analytics

Company: USAA

Location: San Antonio, TX

Posted Jul 23, 2025

Advanced knowledge of data analysis tools, data visualization, developing analysis queries and procedures in SQL, SAS, BI tools or other analysis software, and…

Sr. Technical Infrastructure Program Manager, Data Center Planning and Delivery

Company: Amazon Web Services, Inc.

Location: Austin, TX

Posted Jul 23, 2025

Lead cross functional and technical teams to drive new build projects from conceptual design feasibility through requirements, budget, completed design,…

Staff Accountant II

Company: Crescent Systems, Inc.

Location: Richardson, TX

Posted Jul 23, 2025

The ideal candidate will have a background in staff accounting, finance, business administration, or a related field. 5+ years of experience using UKG Ready.

Financial Reporting Accountant

Company: CPS Energy

Location: San Antonio, TX

Posted Jul 23, 2025

Accountant/analyst experience in a field supporting and providing technical and analytical solutions. Bachelor's Degree in Business Administration with…

Traveling Handyman / Carpenter

Company: Adara Communities

Location: Houston, TX

Posted Jul 23, 2025

Valid Texas driver's license and reliable transportation. Perform general handyman duties, including painting, drywall repairs, door/window adjustments,…

Software Test Engineer

Company: Crescent Systems, Inc.

Location: Richardson, TX

Posted Jul 23, 2025

Crescent Systems, Inc. (CSI) is a leading aerospace technology firm that designs, develops, implements, tests, deploys, and sustains reliable and rugged…

Frequently Asked Questions

What are the typical salary ranges for tech support roles by seniority?
Entry‑level Tier 1 support: $45k‑$60k. Mid‑level Tier 2: $60k‑$80k. Senior Tier 3 or Support Engineer: $80k‑$110k. Specialist or Architecture level: $90k‑$130k. Manager/Director: $110k‑$150k. These ranges vary by region and industry.
What skills and certifications are most valuable for a tech support career?
Core skills: ticketing system (Zendesk, ServiceNow), OS troubleshooting (Windows, Linux), networking fundamentals, cloud platform knowledge (AWS, Azure, GCP), scripting (Python, PowerShell), and communication. Certifications: CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Azure Fundamentals, AWS Certified Cloud Practitioner, VMware Certified Professional.
Is remote work common in technical support positions?
Yes. Over 60% of support roles at SaaS and cloud companies offer full‑remote or hybrid options, with flexible hours to cover 24/7 support shifts and global customer bases.
What career progression paths exist within technical support?
Typical trajectories: Helpdesk Agent → Support Engineer → Solutions Engineer → Technical Account Manager → Support Manager/Director. Engineers may also move into product management, automation engineering, or cybersecurity specialist roles, leveraging their troubleshooting expertise.
What industry trends are shaping the future of technical support?
Key trends include AI‑powered ticket triage, automation of routine tasks, remote monitoring with SaaS tools, focus on security incident response, and a shift toward proactive support for cloud‑native and hybrid environments. Companies are also increasing investment in customer success metrics (CSAT, NPS) to drive support quality.

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