Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Independent Optometrist - Walmart

Company: Walmart

Location: Champaign, IL

Posted Jan 24, 2025

QA Leads

Company: TransUnion

Location: Chicago, IL

Posted Jan 24, 2025

TransUnion is seeking QA Leads for their Chicago, IL location. The role involves developing test strategies aligning with business goals, creating comprehensive test plans, and designing test cases for critical scenarios. The candidate should have experience in automated regression testing, leveraging infrastructure automation tools, and monitoring cloud-based applications. A Bachelor's degree in Computer Science or related field with five years of progressive experience is required. The role offers a salary of $148,949/yr with some telecommuting permitted.

Part Time Associate Banker Chicago Central South (30 hours)

Company: JPMorgan Chase

Location: Chicago, IL

Posted Jan 24, 2025

The job posting for an Associate Banker in Branch Banking emphasizes a strong commitment to customer and employee care, diversity, and inclusion. The role involves delivering exceptional customer experiences, building long-lasting relationships, and educating clients on financial solutions. Key responsibilities include managing lobby traffic, handling transactions, and assisting with new account openings. The ideal candidate should have customer service experience, be tech-savvy, and possess strong interpersonal skills. The company, Chase, is a leading financial services firm offering competitive rewards, benefits, and a diverse, inclusive work environment.

STR MGMT/GROCERY OPERATIONS MANAGER

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description outlines primary responsibilities for a leadership role in a Grocery Department, focusing on creating a positive customer experience, empowering associates, and ensuring efficient operations. Key duties include interviewing, training, and coaching staff, maintaining a friendly work environment, and adhering to food safety regulations. The role involves prioritizing tasks, communicating company information, and managing department budgets. Qualifications include effective communication, stress management, and leadership skills. The company, Mariano's (part of Kroger), values diversity, inclusion, and associate growth, offering comprehensive benefits and opportunities for career advancement.

Lead Transmission Line Engineer

Company: Leidos

Location: Chicago, IL

Posted Jan 24, 2025

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

Senior Director, Product Management, Credit Risk Solutions

Company: TransUnion

Location: Chicago, IL

Posted Jan 24, 2025

TransUnion is seeking a Sr. Director of Product Management for their Credit Risk Solutions team. The role involves leading product management for TransUnion's Core Credit Report, with responsibilities including product strategy, innovation, feature requirements, GTM, commercialization, and ongoing product health. The ideal candidate should have 10+ years of progressive product management experience, end-to-end responsibility for product strategy, and a commercial, user-centric mindset. The position offers a competitive salary range of $166,800.00 - $250,000.00 annually, along with comprehensive benefits and a flexible work environment.

Sr Full Stack Java Developer - Global Information Security

Company: Merrill

Location: Chicago, IL

Posted Jan 24, 2025

Bank of America is seeking a senior developer for a role in Global Information Security's Cyber Security Technology. The ideal candidate will have extensive experience in building large scale Java applications, proficiency in Spring/SpringBoot, and strong skills in designing and developing robust RESTAPI and Micro Services. They should also have a deep understanding of Identity & Authentication technologies, SQL, and Oracle DB data replication. The role involves designing, developing, and delivering features, ensuring compliance and security, and mentoring other team members. The position offers a competitive salary range of $100,700.00 - $180,000.00 annualized, along with benefits and opportunities for professional growth.

Independent Optometrist - Walmart

Company: Walmart

Location: Niles, IL

Posted Jan 24, 2025

The text describes a job opportunity for an Independent Optometrist leasing space inside Walmart stores. The role involves leading patient care in eye and vision care, as well as general health and well-being. The optometrist has autonomy over their practice hours, patient schedule, and fee schedule, retaining 100% of exam/professional fees. They can opt into additional services like equipment/instrumentation and administrative support. Minimum qualifications include a Doctor of Optometry (OD) or Ophthalmologist (MD or DO) degree, a valid state license, and insurance certificates. The position is not an employment with Walmart Inc., but a lease agreement.

Food Service Worker

Company: Sodexo

Location: Freeport, IL

Posted Jan 24, 2025

Sodexo is offering a full-time Food Service Worker position at SSM HEALTH MONROE HOSPITAL. The role involves preparing and serving a variety of menus, maintaining cleanliness, and providing excellent customer service. The job description highlights the company's commitment to creating a better everyday for everyone, offering a supportive work environment, and providing comprehensive benefits. No previous work experience is required, and successful candidates should be team-oriented, adaptable, reliable, and nurturing.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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