Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

STARBUCKS/BARISTA

Company: Kroger

Location: Lake Zurich, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Park Ridge, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Mariano's, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

STORE/NIGHT CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating an outstanding customer experience, maintaining a safe and clean environment, assisting in reaching sales and profit goals, and embracing the company's core values. Responsibilities include promoting trust and respect, gaining product knowledge, recommending items, maintaining freshness, adhering to food safety regulations, reinforcing safety programs, and reporting any safety risks or illegal activities. The qualifications include stress management, basic math skills, and effective communication. The company, Mariano's, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

CUSTOMER SVC/CLERK

Company: Kroger

Location: Glendale Heights, IL

Posted Jan 24, 2025

Grocery Clerk

Company: Kroger

Location: Calumet City, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Grocery Clerk at Food 4 Less, a Kroger company. Key duties include creating a positive customer experience, maintaining a clean and safe environment, assisting in sales and profit goals, and ensuring product freshness. The role involves customer service, product knowledge, and adherence to food safety regulations. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, stress management, effective communication, and basic math. Previous retail experience is desired. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

PRODUCE/CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe environment, assisting in sales goals, and embodying the company's core values. Responsibilities include modeling friendly behavior, promoting corporate brands, maintaining product knowledge, and ensuring quality and freshness of merchandise. The role requires effective communication, stress management, and a food handler's permit. Previous retail experience is desired. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Courtesy Clerk/Grocery Bagger

Company: Kroger

Location: Alsip, IL

Posted Jan 24, 2025

The job description outlines responsibilities for a Courtesy Clerk/Grocery Bagger at Food 4 Less, a Kroger company. Key duties include bagging groceries, maintaining a clean store environment, assisting customers, performing basic shelf conditioning, and informing customers of specials. The role also involves cleaning, handling seasonal merchandise, and ensuring safety compliance. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include customer service skills, effective communication, stress management, and retail experience is preferred but not required. Benefits include healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Online Grocery Pick-Up Clerk

Company: Kroger

Location: Freeport, IL

Posted Jan 24, 2025

The job description is for an Online Grocery Pick-Up Clerk, also known as an In-Store Grocery Shopper. The role involves selecting and gathering products for customers' online orders efficiently, ensuring freshness and quality. Responsibilities include assembling orders, processing payments, and delivering orders to customers' cars. The position requires excellent customer service skills to create a positive shopping experience. The company values respect, honesty, integrity, diversity, inclusion, and safety. Qualifications include the ability to work without supervision, basic math skills, and excellent communication skills. Previous experience in personal shopping, production, or warehouse environments is desired. The Kroger Company, which includes Pick 'N Save, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

FLORAL/CLERK

Company: Kroger

Location: Arlington Heights, IL

Posted Jan 24, 2025

The job description involves assisting in the design and merchandising of floral items, providing excellent customer service, and maintaining a clean, organized workspace. Responsibilities include greeting customers, creating floral arrangements, packaging orders, maintaining records, and adhering to company policies. The ideal candidate should have strong communication skills, be able to multi-task, and work well in a team. Past retail experience and knowledge of employment laws are preferred. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

DELI/LEAD CLERK

Company: Kroger

Location: Chicago, IL

Posted Jan 24, 2025

MEAT/CLERK

Company: Kroger

Location: Naperville, IL

Posted Jan 24, 2025

CUSTOMER SVC/SHIFT LEADER

Company: Kroger

Location: O'Fallon, IL

Posted Jan 24, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe store environment, and overseeing store operations in the absence of the Store Manager. Responsibilities include working in various store areas, assisting in merchandising and operating initiatives, driving sales, managing labor and supply costs, and ensuring customer satisfaction with returns and exchanges. The role requires a positive attitude, adherence to food safety regulations, and reporting of safety risks or illegal activities. Qualifications include supervisory experience, dependability, integrity, and the ability to handle stress. The company, Ruler Foods, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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