Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Customer Engineer III, Security, Google Cloud

Company: Google

Location: Chicago, IL

Posted Jan 22, 2025

Google Cloud is seeking a Customer Engineer with extensive experience in cloud native architecture, cybersecurity, and technical stakeholder engagement. The role involves facilitating productive, mobile, and collaborative work for customers, problem-solving technical issues, and liaising with product teams. The successful candidate will partner with technical sales teams, differentiate Google Cloud's security solutions, and help customers understand and implement Google Cloud's capabilities. The position offers a competitive salary range of $142,000-$214,000 + bonus + equity + benefits, and involves travel to customer sites and events.

Veterinary Assistant

Company: Banfield Pet Hospital

Location: Joliet, IL

Posted Jan 22, 2025

The job description outlines a role at a veterinary clinic that involves embodying the Five Principles of Mars, Inc. The role requires assisting veterinarians and technicians, ensuring high-quality pet care, and maximizing productivity. Key responsibilities include providing professional service, educating clients, maintaining medical records, ensuring safety, and mentoring other paraprofessionals. The role also involves performing procedures without veterinarian or technician assistance, and assisting with surgeries as needed.

Maintenance Supervisor

Company: Advanced Technology Services

Location: Glendale Heights, IL

Posted Jan 22, 2025

Manager, Manager, RTD Business Analysis & Operations

Company: Suntory Global Spirits

Location: Chicago, IL

Posted Jan 22, 2025

Suntory Global Spirits, a world leader in premium spirits, is expanding its RTD (Ready to Drink) Commercialization Team in the US. The role involves developing methods and tools for managing the RTD business, identifying commercial insights, and driving overall business value. The individual will work in a start-up like environment, gaining commercial experience and exposure to US RTD Leadership. Key responsibilities include capability development, opportunity identification, and commercial & operational effectiveness. The ideal candidate should have a Bachelor's degree in Business, 3-5 years of sales, marketing, and/or data analysis experience, and strong analytical skills.

MEAT/CLERK

Company: Kroger

Location: Evergreen Park, IL

Posted Jan 22, 2025

The job description involves performing general clean-up and stock work in the Meat department, providing customer service, and demonstrating the company's core values. Responsibilities include waiting on customers, maintaining cleanliness, ensuring product quality, and adhering to company policies. The ideal candidate should have effective communication skills, multi-tasking abilities, and past experience in food preparation. Mariano's, part of the Kroger family, offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Consulting, Specialist Master

Company: Deloitte

Location: Chicago, IL

Posted Jan 22, 2025

Lead Process Improvement Strategy Analyst

Company: Discover

Location: Riverwoods, IL

Posted Jan 22, 2025

Discover is offering a job opportunity for a problem-solver with experience in analytics and process improvement. The role involves leading initiatives, developing strategic enhancements, and managing compliance and process improvement tasks within Portfolio Marketing. The successful candidate will help maintain and enhance department units, drive efficiencies, and ensure a streamlined customer experience. They will also be responsible for developing, monitoring, and reporting strategic roadmaps, and engaging with internal and external partners to formulate solutions. The position requires a Bachelor's degree in Business Administration and Management or Continuous Improvement, and 2+ years of experience in Analytics. A Masters Degree, Agile, Lean Six Sigma, PMP Certification, and experience with marketing technology platforms are considered bonuses.

70120-Merchandise Associate

Company: The TJX Companies, Inc.

Location: Springfield, IL

Posted Jan 22, 2025

Sierra Trading Post is seeking a customer-focused individual to join their team in Springfield, IL. The role involves delivering excellent customer service, maintaining a clean store environment, and contributing to the growth of one's career. The company culture is described as an environment of endless possibilities, where employees are empowered to think on their feet and embrace the unknown. Benefits include an associate discount, 401(k) contributions, and various insurance options. The starting pay range is $14.00 to $14.50 per hour.

Part Time Retail Associate

Company: The TJX Companies, Inc.

Location: Tinley Park, IL

Posted Jan 22, 2025

TJX is inviting applications for a customer service role, emphasizing the opportunity for career growth and a positive work environment. The position involves delivering excellent customer service, maintaining a clean store, and adhering to operational standards. TJX values a diverse workforce and offers competitive benefits, including a discount, health insurance, and a 401(k) plan. The company culture is described as fun, supportive, and inclusive, with opportunities for advancement.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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