Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Part-Time Beauty Advisor - Sephora

Company: Kohl's

Location: Cary, IL

Posted Jan 22, 2025

The role of a Beauty Advisor at Sephora at Kohl's involves driving sales through a genuine passion for beauty and client engagement. Key responsibilities include identifying client needs, suggesting products, and maintaining expert knowledge of top beauty brands. The role also involves executing merchandise sets, supporting replenishment and visual standards, and ensuring an excellent client experience. Other duties include active engagement in required training, maintaining visual merchandising and operational standards, supporting omni-processing, and inventory management. The ideal candidate should have a passion for beauty, client-facing retail experience, excellent communication skills, and flexibility in work hours. Kohl's offers a range of benefits including work-life balance, health & wellness programs, savings & retirement benefits, insurance programs, and support for life events.

Customer Training Specialist

Company: Thermo Fisher Scientific

Location: Deerfield, IL

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is hiring a Customer Training Specialist for their High Performance Chromatography Solutions (HPCS) business. The role involves leading customer training programs, developing and commercializing solutions, and ensuring adherence to Good Manufacturing Practices (GMP) and safety standards. The successful candidate will build relationships with key customers, support commercial success, and contribute to the development of world-class solutions. Key responsibilities include project execution, budget adherence, and partnering with cross-functional teams for customer education and training. The role requires a Bachelor's degree, 3+ years of Liquid Chromatography product management or training experience, and strong leadership skills.

(USA) Personal Shopper - Sam's

Company: Walmart

Location: Crystal Lake, IL

Posted Jan 22, 2025

The job involves developing and supporting membership by providing information on benefits, promoting products, processing memberships, and meeting goals. It also includes maintaining facility safety, fulfilling member orders, providing member service, and complying with company policies. The role emphasizes respect for individuals, integrity, customer service, striving for excellence, and teamwork. Benefits include competitive pay, health benefits, financial benefits, paid time off, and other perks like disability coverage, company discounts, and education benefits.

Senior Actuary - IFP & Risk Mitigation

Company: CVS Health

Location: Chicago, IL

Posted Jan 22, 2025

CVS Health is seeking a driven individual for a managerial role in the Individual & Family Plans (IFP) Performance and Risk Mitigation team. The role focuses on ACA risk adjustment modeling and analytics, requiring experience with SQL/SAS/R and claims data. The ideal candidate should be adaptable, organized, collaborative, and have strong analytical and communication skills. The position offers a competitive pay range and a comprehensive benefits package.

CUSTOMER SVC/SHIFT LEADER

Company: Kroger

Location: Godfrey, IL

Posted Jan 22, 2025

The job description involves creating a positive customer experience, maintaining a clean and safe store environment, and overseeing store operations in the absence of the Store Manager. Responsibilities include working in all store areas, assisting in merchandising and operating initiatives, driving sales, managing labor and supply costs, and ensuring customer satisfaction with returns and exchanges. The role requires a positive attitude, adherence to food safety regulations, and reporting of safety risks or illegal activities. Qualifications include supervisory experience, dependability, integrity, and the ability to handle stressful situations. The company, Ruler Foods, is part of the Kroger family and offers comprehensive benefits including healthcare coverage, flexible scheduling, emotional and financial support, associate discounts, tuition reimbursement, and growth opportunities.

Commercial Sales Professional

Company: Rentokil Terminix

Location: South Elgin, IL

Posted Jan 22, 2025

Terminix Nation offers a competitive role as a Commercial Sales Professional with benefits starting on the first day. The job involves inspecting and identifying pest infestations, proposing solutions, and growing a career with opportunities for training, skill development, and advancement. The company values relationship building, problem solving, and community involvement. Essential functions include physical demands like lifting up to 20 lbs and navigating various surfaces. Full-time colleagues receive comprehensive benefits including medical, dental, vision, a 401(k) with company match, and more.

Pharmacy Technician

Company: CVS Health

Location: Springfield, IL

Posted Jan 22, 2025

CVS Health emphasizes its commitment to human-centric health care, guided by the purpose of 'Bringing our heart to every moment of your health'. The company aims to deliver enhanced, personalized, convenient, and affordable health care solutions. Pharmacy Technicians play a crucial role in this mission, supporting pharmacy teams to ensure smooth operations, accurate prescription fulfillment, and exceptional patient service. They are expected to demonstrate empathy, genuine care, and a growth mindset, contributing to a safe, inclusive, and engaging team dynamic. The role involves completing basic inventory activities, delivering additional health care services, and adhering to all relevant laws and regulations.

Insurance Agency Owner - Illinois (Future Opportunities)

Company: American Family Insurance

Location: Chicago, IL

Posted Jan 22, 2025

American Family Insurance is seeking highly motivated individuals to become Agency Owners. This role offers a highly rewarding opportunity to build a business, own your future, and create financial stability. Agency Owners are responsible for managing, selling, and growing their agency, hiring a team, and meeting strategic business goals. Benefits include financial security, extensive training, support, and unlimited compensation potential. Requirements include obtaining insurance licenses, passing background checks, and demonstrating a strong work ethic.

Pharmacy Technician

Company: CVS Health

Location: St. Charles, IL

Posted Jan 22, 2025

CVS Health is inviting applications for Pharmacy Technicians, emphasizing their commitment to human-centric healthcare. The role involves delivering compassionate care, managing prescriptions, and ensuring regulatory compliance. New hires must complete a training program and satisfy state licensing requirements. The position offers opportunities for career growth and a range of benefits, including medical, dental, vision, 401(k), life insurance, disability benefits, well-being programs, and more. CVS Health values accountability, caring, collaboration, innovation, and integrity.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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