Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Principal DevOps Engineer

Company: Avant

Location: Chicago, IL

Posted Jan 02, 2025

Avant is seeking a skilled Infrastructure team member to design, develop, and deploy cloud infrastructure solutions using modern technologies like AWS and Google Cloud Platform. The role involves automating infrastructure management, collaborating with software engineering teams, monitoring platform performance, and continuously optimizing infrastructure for reliability, scalability, and cost-efficiency. The ideal candidate should have strong development experience in a modern programming language, proven experience in platform engineering, and familiarity with container orchestration tools, cloud computing concepts, and standard infrastructure-as-code tools. The role is based in Avant's downtown Chicago office and offers a competitive salary range, benefits, and opportunities for professional growth.

CBS Business Specialist

Company: Federal Reserve Bank of Chicago

Location: Chicago, IL

Posted Jan 01, 2025

The Federal Reserve Bank of Chicago is seeking a highly skilled professional with a Masters degree or equivalent experience in Accounting, Business, Finance, or Public Policy. The role involves advanced analytics, policy administration, special projects, leadership, strategic partnerships, report preparation, and mentoring. The position requires excellent analytical, quantitative, and interpersonal skills, as well as knowledge of complex financial instruments and Federal Reserve regulations. The expected salary range is between $145,000 and $171,500 annually. The role is a hybrid position requiring a minimum of two days per week in office.

CDL-A Owner Operator Truck Driver-80% Gross Pay

Company: F2F Transport

Location: Chicago, IL

Posted Jan 01, 2025

Drivers must hold a valid CDL Class A license. No driver's license suspensions within the last 2 years (consideration for recent Medical Certification issues).

Solution Architect

Company: Reply

Location: Chicago, IL

Posted Dec 31, 2024

Valorem Reply is a digital transformation firm specializing in data-driven enterprise IT modernization, customer experience, product transformation, and digital workplace solutions using Microsoft technologies. They offer hyperscale and agile delivery of unique digital business services and innovative strategies to transform clients' business operations.

Systems Administrator, Indexes

Company: Center for Research in Security Prices (CRSP)

Location: Chicago, IL

Posted Dec 31, 2024

The Systems Administrator for the Center for Research in Security Prices (CRSP) LLC is responsible for supporting, monitoring, and maintaining the system environments. This includes operational support of Virtual Environment Windows and some Linux servers, as well as participating in CRSP Project efforts. The role requires experience with Windows and Windows server administration, Microsoft SQL server administration, root cause analysis, excellent communication skills, and the ability to work outside of normal work hours for production support and performing maintenance and upgrades.

Sr HR Business Partner (HRBP)

Company: Motorola Solutions

Location: Chicago, IL

Posted Dec 31, 2024

Motorola Solutions is a company that prioritizes safety and security, with a mission to build technologies that keep people safe. They offer a variety of products and services, including mission-critical communications devices and networks, AI-powered video security and access control, and collaboration tools. The company is looking for a hybrid role HR Business Partner to support senior leaders and employees, provide world-class public safety support, and drive significant changes that make a real impact on the company's success.

Experienced CDL-A Flatbed Truck Drivers - Weekly Home Time!

Company: Maverick Transportation

Location: Chicago, IL

Posted Jan 01, 2025

Based upon the experience of a hired driver. Includes CDL Training Program applicants, securement, technician, and office positions.

Email Marketing Specialist

Company: Vivid Seats

Location: Chicago, IL

Posted Jan 03, 2025

Vivid Seats, a leading online ticket marketplace founded in 2001, is seeking an Email Marketing Specialist. The role involves creating engaging campaigns, leveraging advanced technology, driving app adoption, analyzing and optimizing campaign performance, and collaborating with cross-functional teams. The ideal candidate should have proven experience in enterprise CRM platforms, strong organizational skills, an analytical mindset, and proficiency in email tools and technologies. Vivid Seats offers a competitive salary range of $50,000 to $80,000 USD, along with comprehensive benefits and a flexible hybrid working model.

Associate, Compliance Testing

Company: Avant

Location: Chicago, IL

Posted Jan 02, 2025

Avant is hiring for a compliance role in Chicago, seeking an entrepreneurial, self-driven candidate with a strong background in consumer lending regulations. The role involves conducting regulatory compliance monitoring, supporting risk assessments, and providing training. The ideal candidate should have 4+ years of financial services regulatory compliance experience, in-depth knowledge of federal and state consumer protection regulations, and excellent communication skills. Avant offers a competitive salary range, benefits, and a flexible work environment. The company values diversity, collaboration, and problem-solving, and encourages employees to be active owners of their career paths.

Account Executive

Company: Jungle Scout

Location: Chicago, IL

Posted Jan 02, 2025

Jungle Scout is seeking an Account Executive with 5+ years of successful SaaS sales experience, preferably in eCommerce or data, to sell Cobalt 20 to Enterprise consumer brands and agencies. The role involves selling to multiple levels within a customer's organization, creating custom ROI decks, and managing client relationships. Jungle Scout offers a remote-first culture, competitive compensation, and comprehensive benefits. The company is committed to diversity, equity, and inclusion.

Engineering Leader - Fire Suppression

Company: UL Solutions

Location: Chicago, IL

Posted Dec 31, 2024

The job description for an Engineering Leader at UL Solutions is for a hybrid role based in Northbrook, IL. The role involves capacity and capability management, project management, process improvements, team management, and customer relationship building. The ideal candidate should have a university degree in Business Administration, Management, Engineering, or a related field, along with five years of directly related experience. The role requires strong leadership, performance management, and communication skills.

Client Success Manager

Company: Idealist Consulting

Location: Chicago, IL

Posted Jan 01, 2025

Idealist Consulting is seeking a Client Success Manager with over 37 years of experience in a Client Success or Inside Sales role for a services organization. The role involves educating, guiding, and empowering client teams and stakeholders throughout the project lifecycle to ensure client satisfaction, retention, and increased client lifetime value. The ideal candidate should have a solid understanding of nonprofit business processes and values, experience building account plans, and excellent communication skills. The company offers a competitive compensation package, humane work weeks, and a Hybrid Work Policy. Idealist Consulting is committed to delivering innovative technical solutions to empower organizations working on some of the world's most important causes.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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