Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Senior Product Manager

Company: Supernova Technology

Location: Chicago, IL

Posted Dec 31, 2024

Supernova is a company that offers the first and only cloud-based, fully customizable end-to-end software solution for securities-based lending. They aim to democratize access to securities-based lending and better the entire financial ecosystem. The company is looking for a Senior Product Manager to lead the ideation, technical development, and launch of innovative product features. The role requires a blend of strategic vision, innovation skills, and technical acumen. The company values collaboration, continuous learning, and growth.

Software Engineer, Test - Flexible Hybrid in Chicago, IL

Company: Cboe Global Markets

Location: Chicago, IL

Posted Dec 31, 2024

The Software Engineer Test position at Cboe involves working alongside engineering and product teams to ensure new features and functionality work as expected. The role requires advanced skills in various languages and technologies, as well as experience in full life cycle software development and QA automation. The company offers a fair and competitive salary, generous benefits, and a flexible hybrid work environment.

Manager, Accounts Team

Company: OpenTable

Location: Chicago, IL

Posted Dec 31, 2024

The text describes a leadership role in the hospitality industry, focusing on team management, customer retention, revenue growth, strategic planning, process improvement, and team development. The ideal candidate should have experience in customer-facing roles, particularly in the restaurant industry, and be passionate about team development and customer success.

Director of Sales Enablement

Company: SWORD Health

Location: Chicago, IL

Posted Dec 31, 2024

Sword Health is a mission-driven company aiming to free two billion people from pain by becoming the world's first and only end-to-end platform for predicting, preventing, and treating pain. With impressive results, including 67% of members achieving a pain-free life and a 70% reduction in surgery intent, Sword Health is using technology to save millions for its enterprise clients across three continents. The company holds the majority of industry patents, wins 70% of competitive evaluations, and has raised over $300 million from top venture firms. Recognized as a Forbes Best Startup Employer in 2024, Sword Health is looking for individuals committed to its core values, particularly to 'do it for the patients every day and to always deliver more than expected.' The Director of Sales Enablement will lead sales enablement programs, design and implement advanced training programs, and collaborate with commercial leadership to create and manage sales enablement projects.

Associate, Capital Markets

Company: Brookfield Properties

Location: Chicago, IL

Posted Dec 31, 2024

Brookfield Properties is seeking an Associate to join their Capital Markets team in Chicago, Illinois. The team is responsible for all of Brookfield Properties' property and corporate financing initiatives, capital structure optimization, and business plan maximization. The Associate will support in the preparation of loan solicitation materials, lead the process of building a financing book, work with other departments to complete financing requests, and answer lender questions. They will also monitor the maturity ladder, interact with the Investments and Legal team, and create monthly and ad hoc reports.

Systems Analyst III

Company: Blue Cross Blue Shield Association

Location: Chicago, IL

Posted Dec 31, 2024

The text describes a job role with a competitive salary package, including benefits and potential annual bonus incentives. The role involves analysis and design of solutions, partnership with customers, and serving as an application and data SME. The required education and experience include a Computer Science or related field, minimum 7 years of IT work experience, and specific technical skills. The job is eligible for team leadership and coaching junior technical staff.

Accountant

Company: Cushman & Wakefield

Location: Chicago, IL

Posted Dec 31, 2024

The job description for the Accountant position at Cushman & Wakefield outlines the responsibilities and required skills for the role. The position involves overseeing monthly deliverables, ensuring client requirements are met, and supporting the Regional Finance Manager with client reporting. Key responsibilities include producing month-end reporting, creating annual budgets and forecasts, and managing bank reconciliations. The successful candidate will be required to have newly qualified or part-qualified accountant experience, knowledge of accounts payable and accounts receivable processes, and proficiency in Microsoft Excel. The company offers a comprehensive benefits package, competitive pay, and equal employment opportunities.

Azure Data Platform Consultant

Company: Collectiv

Location: Chicago, IL

Posted Dec 31, 2024

The text describes a job posting for an Azure Data Platform Consultant at Collectiv. The role involves delivering end-to-end data solutions using Microsoft Azure, Microsoft Fabric, and Azure Databricks. The consultant will collaborate closely with clients to design, implement, and optimize scalable data platforms. The job requires expertise in Azure and Fabric services to enable clients to unlock the full potential of their data.

Senior Technology Consultant

Company: Qualtrics

Location: Chicago, IL

Posted Dec 31, 2024

Qualtrics is seeking a technology consultant to help bring their solutions to market for some of today's most exciting customers. The role involves partnering with clients, implementing and delivering customer solutions, and building strong lasting relationships with clients. The ideal candidate should have experience in the delivery of technical solutions that drive business value, project management, and basic skills in the language of technology.

Senior Account Manager | Marketing Creative Team

Company: DEPTÂ

Location: Chicago, IL

Posted Dec 31, 2024

DEPT® is seeking a Senior Account Manager to lead and oversee the development and delivery of day-to-day work for specific clients. The role requires strong client management skills, the ability to work in partnership with clients, and the capacity to manage multiple projects simultaneously. The ideal candidate should have experience managing teams and complex social work streams for brands and be calm and controlled in high-pressure situations. The role also involves developing and presenting solutions for clients, ensuring the client's best interests are central to all decision-making, and driving active engagement on client calls.

Senior Five9 Engineer

Company: Beyond Finance

Location: Chicago, IL

Posted Dec 31, 2024

Beyond Finance is a company that helps everyday Americans escape debt and improve their financial future. They are looking for a Senior Five9 Engineer to support their ambitious growth. The role involves developing and deploying cloud-based voice and digital channels, managing telecommunications numbers, and ensuring on-time quality of delivery. They are looking for someone with extensive experience in APIs, Python, PowerShell, Java, or other scripting languages, and more than 4 years of experience as a SME Programmer/Developer/TAM. They offer a collaborative work environment, benefits, and career development opportunities.

Continuous Improvement Assistant Ops. Manager

Company: Deckers Brands

Location: Chicago, IL

Posted Dec 31, 2024

The job description for the Assistant Operations Manager Continuous Improvement position at Deckers Brands highlights the importance of leading and developing a team of Continuous Improvement Analysts, Operations Leads, and hourly full-time employees. The role requires experience in a distribution fulfillment or production environment, as well as a proven track record in a big box setting. The successful candidate will be responsible for creating and maintaining processes and standard work procedures, leading process improvement initiatives, and supporting all safety and OSHA compliance efforts. The position also includes extended work schedules, contacting after hours, and working with large-scale operations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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