Technical Support Jobs in Chicago, IL

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Looking for Technical Support jobs in Chicago, IL? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Chicago, IL area.

Account Manager

Company: Arista Channels

Location: Chicago, IL

Posted Dec 31, 2024

Arista Networks is a leading company in data-driven client-to-cloud networking for large data center campus and routing environments. They emphasize innovation, leveraging cloud computing, AI, and software-defined networking. They value diversity and have prestigious awards. The Sales team, including Account Managers, aims to exceed sales targets and extend the Arista brand within Fortune 1000 accounts.

Client Services Representative (Portuguese)

Company: NinjaTrader

Location: Chicago, IL

Posted Dec 30, 2024

NinjaTrader is a leading trading platform and futures broker offering cutting-edge products and services to empower traders. With a focus on innovation, they aim to become the world's top retail-focused trading platform. The company has experienced significant growth in the last 5 years, with over 2 million users and is committed to providing a dynamic culture, social connection, professional development, and employee recognition initiatives.

Customer Success Manager

Company: PartySlate

Location: Chicago, IL

Posted Dec 31, 2024

PartySlate is a premier event marketplace connecting people with venues and vendors for weddings, galas, corporate events, and milestones. They use innovative technology to disrupt the $800 billion events industry, with a focus on customer success and satisfaction. The Customer Success Manager role involves managing premium membership subscriptions, working closely with event professionals, and ensuring customer contract fulfillment.

Client Services Representative (English)

Company: NinjaTrader

Location: Chicago, IL

Posted Dec 30, 2024

NinjaTrader is a leading trading platform and futures broker offering cutting-edge products and services to empower traders. With a focus on innovation, they aim to become the world's top retail-focused trading platform. The company has experienced significant growth in the last 20 years, with a 400% increase in user base in the last 5 years. They offer dynamic tools, real-time support, and a community of like-minded traders. The ideal candidate for this role is a passionate individual with a interest in learning about the trading industry and technology, who can help resolve client support inquiries, assist with various inquiries, and educate customers to get the most out of the NinjaTrader product line.

Application Engineer ( Full Stack )

Company: Discover

Location: Chicago, IL

Posted Dec 30, 2024

Discover is seeking a collaborative and experienced professional to build and shine in a future-focused digital banking and payments company. The role involves overseeing product design and implementation, managing risk and customer impacting issues, and contributing to technology communities of practice. The ideal candidate should have a Bachelor's degree in Computer Science, Engineering, Informatics, Information Security, or related fields, with at least 3+ years of experience in Information Technology or Software Engineering. Preferred qualifications include cloud technology, extreme automation mindset, CICD pipeline experience, test-driven development knowledge, and a tech stack including Java, Spring Boot, ReactJS, Kafka, Openshift, and Jenkins. External applicants must perform a technical interview and be currently authorized to work in the United States on a full-time basis.

Principal Operational Excellence - Portfolio Chief of Staff

Company: Discover

Location: Chicago, IL

Posted Dec 31, 2024

The job description is for a high-value program development and implementation role within the Portfolio Chief of Staff team. The role involves partnering with product areas, managing risks, and delivering end-to-end program value. The ideal candidate should have a Bachelor's degree in Accounting, Business Administration, and Management, Finance, Information Technology, Engineering, or a related field. They should have 6+ years of Operations Management, Process Management, Technology LeanSix Sigma, Operations Risk Management, or related experience. The role is primarily stationary, indoors, and involves operating office equipment and communicating verbally and in writing.

Translational Research Summer Associate

Company: Tempus AI

Location: Chicago, IL

Posted Dec 30, 2024

Tempus is seeking a highly qualified advanced-degree Translational Research Summer Associate to work with them for the summer of 2025. The goal is to provide a comprehensive overview of what it's like to work at Tempus and the chance to have a true impact. The intern will apply skills and knowledge learned in the classroom to on-the-job experiences, work on comprehensive value-added projects, collaborate with teams, and gain professional development.

Customer Success Associate

Company: Libra Solutions

Location: Chicago, IL

Posted Dec 30, 2024

Oasis Financial is seeking a full-time Customer Success Associate to work the 930am - 600pm PST shift. The position can be worked remotely from a quiet home office. Responsibilities include answering high-volume inbound support calls, providing excellent customer support, and documenting information regarding products and services. Qualifications include a high school degree or equivalent, 12 years of experience in a high-volume call center, and computer proficiency. Bilingual in Spanish is a plus. Oasis offers competitive compensation and benefits, including medical, dental, and vision plans, 401k, flexible spending account, and paid time off.

Principal Business Risk Analytics & Reporting

Company: Discover

Location: Chicago, IL

Posted Dec 31, 2024

Discover is seeking a candidate with at least 6+ years of experience in credit card reporting analytics, consumer lending, or other financial service industries to lead the development, maintenance, and communication of business risk reporting analytics and risk governance activities. The ideal candidate should have a Bachelor's Degree in Information Technology, Mathematics, Engineering, Business Administration, and Management, or a related field. The position offers a competitive base pay range, additional incentives, and a comprehensive benefits package.

Client Services Representative (Spanish)

Company: NinjaTrader

Location: Chicago, IL

Posted Dec 30, 2024

NinjaTrader is a leading trading platform and futures broker offering cutting-edge products and services to empower traders. With a focus on innovation, they aim to become the world's top retail-focused trading platform. The company has experienced significant growth in the last 5 years, with over 2 million users and is committed to providing a world-class customer experience.

Application Engineer (Full Stack)

Company: Discover

Location: Chicago, IL

Posted Dec 30, 2024

Discover is seeking a collaborative and innovative individual to build a brighter financial future for millions of people. The role involves overseeing the design and implementation of products, managing risk and customer impacting issues, and guiding early-career engineers. The company values diversity, inclusion, and compliance with laws.

Project Manager, Reable Project Management

Company: Invenergy

Location: Chicago, IL

Posted Dec 31, 2024

The text describes a job position for a Project Manager in Renewable Project Management at Invenergy. The role involves providing technical guidance to business development efforts, managing EPC contracts, construction permitting activities, and ensuring adherence to construction protocols. The candidate should have a Bachelor's Degree in Engineering, 5+ years of progressive experience, and strong leadership skills. The base pay range is $1,150,000 - $1,550,000 USD Annual.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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