Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior ICF Medical Writing Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Senior ICF Medical Writing Senior Project Manager for a global role. The position involves leading ambitious initiatives in clinical research, ensuring quality and compliance in the delivery of Informed Consent Forms (ICFs) and other critical documents. Key responsibilities include developing project timelines, collaborating with cross-functional teams, monitoring timelines, and managing client issues. Successful candidates will have proven project management skills, strong planning abilities, excellent communication skills, and experience in medical writing or clinical projects, preferably in the pharmaceutical/CRO industry. The role offers competitive remuneration, healthcare benefits, and opportunities for career growth in an innovative, forward-thinking organization.

Director, Channels and Alliances, Public Sector

Company: Datadog

Location: Remote

Posted Jan 24, 2025

Datadog is seeking a Director of Channels & Alliances to drive incremental revenue by building and scaling a US Federal and SLED partner community. The role involves hiring, developing, and managing a high-performing team, recruiting new partners, accelerating existing partner business, collaborating with sales and marketing teams, and serving as an executive sponsor for key partnerships. The ideal candidate should have 5+ years of leadership experience in the US Public Sector, 10+ years in business development or channel sales at a cloud services or SaaS organization, and excellent communication skills.

Paralegal - Home Office

Company: Liberty Mutual Insurance

Location: Indianapolis, IN / Remote

Posted Jan 24, 2025

System Administrator

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 24, 2025

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Senior Customer Success Engineer - West US

Company: Apollo GraphQL

Location: Remote

Posted Jan 24, 2025

Apollo is seeking a Senior Customer Success Engineer to serve as a trusted advisor to large enterprises, guiding them through complex challenges and celebrating their wins. The role involves building deep, high-touch relationships with a small portfolio of high-revenue, high-potential accounts. The ideal candidate should have 7+ years of experience in a technical customer-facing role, a strong understanding of software development, APIs, and web technologies, and proven experience managing high-value accounts. Apollo offers competitive compensation, equity, and benefits, including medical, dental, and vision plans. This is a fully remote position open to candidates based in the US or Canada with work hours aligned to PST or MST time zones.

Director of Event Broadcast

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 24, 2025

Senior Consultant (1478)

Company: Highstreet IT Solutions

Location: Remote

Posted Jan 24, 2025

Highstreet, an Oracle Cloud Managed Services and Implementation partner, is seeking a Senior Payroll Consultant with extensive experience in public sector K12 and higher education institutions. The ideal candidate should have a deep understanding of payroll processes, be able to advise clients on process improvements, and have experience in implementing or supporting new ERP systems such as Oracle Fusion Cloud. The role involves building and maintaining strong client relationships, leading problem-solving efforts, and delivering key components of strategic roadmaps and account plans for clients. The candidate should have excellent leadership skills, strong communication abilities, and a proven track record of developing relationships with C-suite decision-makers.

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Trial Patient Payment Associate II

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is offering a Trial Patient Payment Associate II position. The role involves managing payment processes for clinical trial patients, collaborating with internal teams, developing new payment systems, adhering to compliance guidelines, analyzing and troubleshooting payment issues, and producing reports. The ideal candidate should have a Bachelor's degree in IT or related field, minimum 3 years of payment processing experience, expertise in database management and payment systems, strong analytical and problem-solving skills, and excellent communication abilities. The role provides an opportunity to contribute to technological innovations in a collaborative and inclusive environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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