Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Enterprise Security Engineer

Company: Twilio

Location: Remote

Posted Jan 24, 2025

Twilio is seeking an experienced Enterprise Security Engineer (P3) to evolve and mature its enterprise security. The role involves consulting with business units, maturing a growing team, performing threat modeling, architectural reviews, and risk assessments, and developing security standards. The ideal candidate should have 5+ years of experience in information security, minimum 3 years in enterprise security/security engineering, and expertise in OS and endpoint security, threat modeling, and log analysis. The position is remote, based in Ireland or UK, with occasional travel. Twilio offers competitive pay, generous time-off, parental and wellness leave, healthcare, and retirement savings. The company values diversity, equity, and inclusion.

Account Manager, Demand

Company: Liftoff

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Liftoff, a leading growth acceleration platform for the mobile industry, is seeking an Account Manager for its Demand team in London. The role involves growing advertiser spend, expanding the Demand team, and fostering valuable advertiser partnerships. The ideal candidate should be a Russian speaker, with strong negotiation skills, understanding of data analysis, and client-facing experience. They should be able to lead customer communication, collaborate with cross-functional teams, and identify revenue opportunities. The role requires 2-3 years of relevant sales experience, a BS/BA degree, and willingness to travel. Liftoff offers a full compensation package including equity and benefits.

Environmental Services Engineer/Scientist

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Leidos, a technology-focused solutions provider, is seeking an Environmental Services Engineer/Scientist. The role involves working in a team, conducting due diligence and environmental reviews, and supporting Independent Engineering and Owner's Advisory services. The ideal candidate should have a Bachelor's degree in engineering or related field with 8+ years of experience in power generation facilities or oil and gas industries. They should possess strong knowledge in environmental issues, air quality permitting, and client relations. Leidos offers career advancement, growth opportunities, and a competitive compensation package.

Senior Software Developer

Company: Leidos

Location: Remote

Posted Jan 24, 2025

Customer Support Strategy, Planning & Insights Manager

Company: Airtable

Location: Remote

Posted Jan 24, 2025

Airtable, a no-code app platform, is seeking a strategic planner with 7+ years of experience in Sales Strategy & Ops, Support Ops, Revenue Ops, or management consulting. The role involves leading strategic and budget planning, designing dashboards, conducting deep-dive analyses, and developing predictive models. The candidate should be an exceptional communicator, strong in Excel and analytical tools, and have experience translating business needs into technical requirements. Airtable is an equal opportunity employer, committed to diversity and providing reasonable accommodations.

Engineering Manager, GitLab Delivery - Release

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking an Engineering Manager for GitLab Delivery - Release. The role involves building a world-class team, maintaining an environment for team success, and partnering with a Product Manager to connect business goals with engineering solutions. Key responsibilities include hiring, guiding release orchestration, managing agile projects, and ensuring the security, performance, and scalability of the release process. The ideal candidate will have experience leading software delivery, strong technical background, and excellent cross-functional collaboration skills.

Financial Crime Risk Oversight Specialist (US)

Company: TD Bank

Location: Remote

Posted Jan 24, 2025

TD, a leading global financial institution, is seeking a Financial Crime Risk Oversight Specialist for a role in New York, New York. The role involves providing expert guidance and oversight for AML/ATF/Sanctions/ABAC compliance programs. TD offers competitive compensation, growth opportunities, and a comprehensive Total Rewards package. The company is committed to customer experience, colleague development, and diversity. The job description highlights the importance of the role, the company's reputation, and its commitment to supporting colleagues' career growth.

Cyber Security Advisor

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Kyndryl is seeking a security engineer to work in the SOC (Security Operation Center). The role involves completing proposal, implementation, and operation phases of small and medium-sized projects in SOC solutions. The candidate should have a customer-oriented mindset, leadership skills, and be able to communicate effectively. At least 5 years of experience in a specific security area is required, along with business level Japanese N1 and English. Kyndryl values diversity and inclusivity, offering opportunities for growth and innovation with state-of-the-art resources and Fortune 100 clients.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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