Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Advisory Solution Consultant

Company: ServiceNow

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

DevOps/Site Reliability Engineer

Company: 12twenty

Location: Remote

Posted Jan 24, 2025

12twenty, a remote-first edtech company, is seeking a DevOps Site Reliability Engineer. The role involves designing, implementing, and maintaining a highly available, reliable, and secure infrastructure on Azure. The ideal candidate should have 5+ years of hands-on experience in DevOps or SRE roles, strong experience with Azure services, and proficiency in PowerShell or similar scripting languages. The company offers a competitive salary, generous PTO, full benefits, and remote work flexibility.

Senior Software Engineer, Layout Router (USA Remote)

Company: Siemens Digital Industries Software

Location: Remote

Posted Jan 24, 2025

Siemens is seeking high-level C++ software engineers to join their team in developing computer-aided design (CAD) tools for integrated circuits (ICs) in the Electronic Design Automation (EDA) industry. The role involves designing, implementing, debugging, and supporting innovative features, with a focus on router and placer processes. The ideal candidate should have a BS/MS in Computer Science, Computer Engineering, or Electrical Engineering, and 5+ years of experience in object-oriented C++ software development. Knowledge of high-performance data structures, multi-threading, distributed computing, and object-oriented design of C++ software is required. The position offers a competitive salary range of $145,700 to $262,300, along with comprehensive benefits and flexible working arrangements.

Senior Product Manager - Colo - AMER

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Game Director

Company: Meta

Location: Remote

Posted Jan 24, 2025

Meta's Reality Labs is seeking a Game Director for Beat Games, the award-winning studio behind the hit VR game, Beat Saber. The successful candidate will collaborate with the Studios leadership team to form the creative direction of the title, presenting strategy and progress to executives and the development team. They will lead cross-functional teams, ensuring all elements of design work cohesively to create an engaging, fun experience. The ideal candidate will have extensive game development experience, a high-level creative vision, and strong leadership skills. Familiarity with VR/AR/MR game development and Agile methodologies is preferred.

Director, Finance

Company: Kairos Power

Location: Albuquerque, NM / Remote

Posted Jan 24, 2025

RVP, Canada Health & Education

Company: Salesforce

Location: Vancouver, Canada / Remote

Posted Jan 24, 2025

Salesforce, a leading company in AI, Data, and CRM, is seeking a Sales Leader with 2+ years of healthcare sales leadership experience. The role involves managing and developing a team of Account Executives, participating in client and prospect meetings, and leading cross-functional teams. The ideal candidate should have bilingualism (English/French), excellent negotiation and presentation skills, and a proven track record in creating successful teams. Salesforce offers world-class training, exposure to executive thought leaders, and a clear path to promotion. The company is committed to equality and community service, being recognized as a leader in philanthropy, culture, and innovation.

Area Business Manager, San Jose, CA

Company: Blueprint Medicines

Location: San Jose, CA / Remote

Posted Jan 24, 2025

The Area Business Manager role at Blueprint Medicines involves contributing to a successful launch of AYVAKIT, building a new market for patients with systemic mastocytosis, and developing markets within assigned territories. The individual will be a product and disease state expert, building relationships with healthcare professionals and cross-functional colleagues to deliver patient support. They will report to the Regional Business Director and be part of a collaborative field team. Key responsibilities include educating healthcare professionals on relevant products and disease states, building relationships with accounts, engaging in patient pull-through strategies, and developing business plans. The role requires a BA/BS degree, 5+ years of biotech/pharma sales experience, and preferably a degree in Health Sciences, Business, Marketing, or related field. Strong clinical background in applicable specialties, product launch experience, and understanding of disease modifying therapies are preferred. The position offers a competitive salary range of $185K -- $230K, along with incentive compensation, equity grants, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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