Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Business Systems Manager

Company: Affirm

Location: Remote

Posted Jan 24, 2025

Affirm is seeking a Business Systems Manager for its Financial Systems team. The ideal candidate will have 5-10 years of experience in accounting, business analysis, and project management. Key responsibilities include managing projects to improve processes and reporting, creating accounting requirements, and representing the accounting team in product development conversations. The role requires strong analytical skills, leadership abilities, and proficiency in Excel, SQL, and data warehouse tools. Affirm offers competitive compensation, flexible benefits, and a remote-first work environment.

Enterprise Solution Strategist, Strategy & Planning

Company: Atlassian

Location: Brisbane, Australia / Remote

Posted Jan 24, 2025

Atlassian is hiring an Enterprise Solutions Strategist for its Advisory Services Delivery team. The role involves partnering with customers to solve strategic planning problems, building relationships with leadership, and advocating for deeper engagement with Atlassian's largest enterprise customers. The strategist will help customers get the most out of their Atlassian investment, collaborate with internal and external teams, and potentially travel up to 30% of the time. Atlassian values diversity and offers a range of perks and benefits.

Account Executive - Toronto

Company: ReCharge Payments

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Recharge, a leading subscription platform, is seeking an Account Executive to drive growth by identifying, targeting, and closing new business. The role involves conducting market research, managing the full sales cycle, and using a consultative sales approach to educate customers. The ideal candidate should have 2-5 years of inside technology sales experience, strong communication skills, and proficiency in Salesforce and sales automation tools. Recharge is recognized by Deloitte's Technology Fast 500 and is a Great Place to Work Certified company, offering competitive compensation and benefits.

Software Engineer III, Cloud (Remote, IRE)

Company: CrowdStrike

Location: Remote

Posted Jan 24, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a remote candidate for a cloud security role. The successful applicant will work on enriching backend microservices, leveraging CrowdStrike tools, and building cloud-based systems to detect targeted attacks. The role involves collaboration across multiple teams, a focus on quality coding, and the use of technologies like Go, Docker, Kubernetes, and AWS/GCP/Azure. Candidates should have a degree in Computer Science, understanding of scalability and distributed systems, and experience in engineering best practices.

Account Executive - Japan

Company: Atlassian

Location: Yokohama, Japan / Remote

Posted Jan 24, 2025

Atlassian, a company revolutionizing the software development industry, is seeking an Account Executive for its Japan team. The role involves building and implementing sales strategies to improve product adoption among enterprise customers, coordinating with various teams for a seamless customer experience, and promoting customer success. The ideal candidate should have 5+ years of experience in managing customer relationships, closing strategic sales, and utilizing CRM for performance metrics. Proficiency in Japanese and English is required, with SaaS sales experience and familiarity with Atlassian's products being a plus. Atlassian values diversity and offers comprehensive perks and benefits.

DevOps Engineer

Company: Zoom

Location: Hinganghāt, India / Remote

Posted Jan 24, 2025

The job posting for a ZPZCX DevOps monitoring engineer at Zoom involves building, deploying, and supporting monitoring infrastructure and tools for critical products like Zoom Phone and Contact Center. Responsibilities include designing zero-downtime services, implementing disaster recovery, troubleshooting production issues, and collaborating with vendors and engineering teams for security and service availability. The role requires a Bachelor's degree, 5+ years of experience in monitoring and DevOps engineering, and proficiency in tools like GIT, Kubernetes, Docker, Prometheus, Grafana, AWS services, and scripting languages. Zoom offers a structured hybrid work approach and competitive benefits.

Manager, G&A Finance Business Partner

Company: Atlassian

Location: Seattle, WA / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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