Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Contract: Development Team Lead / Manager (Java)

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking an Engineering Lead with 8+ years of software development experience. The role involves managing a team of engineers, collaborating with cross-functional teams, and driving the company's fastest-growing revenue stream. The ideal candidate should have a deep understanding of software development life cycle principles, agile practices, and experience in designing and maintaining distributed backend systems. They must also possess strong leadership, communication, and coaching skills, with a proven track record of delivering complex projects and managing high-performing teams.

Payment Risk Intern

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Electrical Category Senior Manager

Company: Equinix, Inc

Location: Frisco, TX / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, seeks an Electrical Category Senior Manager. The role involves managing multiple complex categories for Major Capital Equipment, including Medium Voltage, Medium/Low Voltage Transformers, Protection & Control, and Generator categories. The manager will develop and execute global procurement strategies, lead vendor management, and drive product development. They will also manage supplier relationships, negotiate contracts, and deliver cost savings. The ideal candidate should have over 10 years of engineering experience in the electrical discipline, a Bachelor's degree, and preferably a Master's degree.

Sr. Revenue Operations Analyst

Company: Smartsheet

Location: Bellevue, WA / Remote

Posted Jan 24, 2025

Sr Solution Consultant-State and Local

Company: ServiceNow

Location: Chicago, IL / Remote

Posted Jan 24, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Solution Consultant with 5+ years of pre-sales experience. The role involves supporting product sales, leading discovery workshops, providing product demonstrations, and guiding strategic programs. The ideal candidate should have proficiency with the ServiceNow platform, territory management skills, and a willingness to travel. Compensation includes a base pay of $133,000 - $206,800 plus equity, variable/incentive compensation, and benefits.

Principal Software Engineer (.Net) - Remote

Company: Donnelley Financial

Location: Remote

Posted Jan 24, 2025

Donnelley Financial Solutions (DFIN) is seeking skilled technical team members for SaaS solutions, offering a challenging environment for growth. As a Principal Engineer, you'll deliver high-quality software solutions for SEC and global regulatory bodies, owning projects end-to-end and ensuring system reliability. Qualifications include 8-10 years of experience in scalable data-driven software, secure coding, and proficiency in .Net, ASP.Net, C#, SQL Server, and Azure DevOps.

Strategic Account Executive-Southeast

Company: Smartsheet

Location: Charlotte, NC / Remote

Posted Jan 24, 2025

Senior Backend Software Engineer

Company: Atlassian

Location: Sydney, Australia / Remote

Posted Jan 24, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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