Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Manager, Billing Operations GPO

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Billing Operations Global Process Owner (GPO) Team member. The role involves identifying areas of improvement in billing and AR processes, applying Zuora Billing technical knowledge, defining user stories, overseeing UAT, and collaborating with cross-functional teams. The ideal candidate will have a Bachelor's degree, 3-5+ years of relevant SaaS experience, high proficiency with Zuora Billing and Salesforce, and strong problem-solving skills. GitLab offers a flexible, remote work environment, comprehensive benefits, and a commitment to diversity and inclusion.

Customer Enterprise Architect:

Company: Kyndryl

Location: Tokyo, Japan / Remote

Posted Jan 24, 2025

Director, Law Firm Attorney Management

Company: LegalZoom

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Strategic Account Executive - Aerospace & Defense (m/f/d) - REMOTE

Company: Ansys

Location: Griesheim, Germany / Remote

Posted Jan 24, 2025

Ansys is seeking a Strategic Account Executive to build long-term relationships with key global customers, driving new business opportunities and maximizing partnership profitability. The role involves understanding customer priorities, articulating Ansys' value, and leading the account planning cycle. Key responsibilities include sales activities, establishing business relationships, understanding competition, creating long-term strategies, facilitating touchpoint activities, documenting ROI, developing partnerships, and maintaining a healthy pipeline. The ideal candidate should have a technical or business degree, 6+ years of experience, and demonstrated success in technical sales. Fluency in English and local language, and up to 50% travel are required. Ansys values innovation, integrity, and employee success, and is committed to diversity and inclusion.

Senior Product Manager, Network Quality

Company: Field Nation

Location: Remote

Posted Jan 24, 2025

Field Nation is a platform that connects businesses with service professionals, aiming to grow service offerings and empower technicians. The Senior Product Manager Network Quality role is crucial for establishing and maintaining high-quality standards across the marketplace. The role involves leading initiatives to improve provider quality, designing tools and incentives for quality monitoring, and collaborating with cross-functional teams to deliver feature improvements. The ideal candidate should have 5+ years of product management experience, strong analytical skills, and a customer-centric mindset. Field Nation offers a flexible work environment, unlimited paid time off, and competitive benefits.

Account Technology Manager - Hardware Assisted Verification - EDA - m/f/d

Company: Siemens Digital Industries Software

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Siemens EDA, a global leader in Electronic Design Automation software, is seeking a skilled professional to drive their hardware-accelerated verification business in Europe. The role involves fostering customer relationships, developing product introduction strategies, and managing account campaigns. The ideal candidate should possess an Electrical Engineering degree, strong knowledge of digital design verification practices, and relevant experience in hardware-assisted functional verification. Excellent communication skills, customer-facing experience, and the ability to influence and manage indirectly are highly valued. The position offers flexibility, competitive benefits, and the opportunity to work with a strong, experienced team.

Account Development Representative, Enterprise

Company: Illumio

Location: New York, NY / Remote

Posted Jan 24, 2025

Reg Affairs Manager - Global CTAs (ATMP/GMO)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking a Regulatory Affairs Manager to join their global team. The role involves leading global regulatory submissions, providing regulatory strategy advice, and managing project budgeting. The ideal candidate should have a Bachelor's or advanced degree, at least 5 years of experience, and excellent communication and interpersonal skills. The company offers a competitive salary, extensive benefits, and a flexible working culture. The mission is to make the world healthier, cleaner, and safer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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