Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Site Reliability Engineer (Cloud Networking)

Company: Kyndryl

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Kyndryl, a company that designs, builds, manages, and modernizes mission-critical technology systems, is seeking a Site Reliability Engineer for Skytap, a recently acquired product/SaaS company. The role involves designing, implementing, and operating software-defined networking technology, ensuring reliability, scalability, and security of systems. The engineer will work closely with development, operations, and security teams, and will be responsible for tasks such as designing and adding new monitoring, logging, alerting, and metrics to systems, improving configuration management systems and automation, and ensuring the software release process is operating smoothly. Kyndryl offers a global footprint, professional growth opportunities, and a comprehensive benefits package.

Customer Marketing Manager

Company: GiveCampus

Location: Remote

Posted Jan 24, 2025

GiveCampus, a leading fundraising platform for nonprofit educational institutions, has achieved six consecutive years of profitability and positive cash flow. They recently raised $50 million to accelerate growth. The company is committed to social mobility, having donated $1 million in free fundraising support for low-income, first-generation, and underrepresented students. GiveCampus is seeking an experienced Customer Marketing Manager to help shape their partner marketing strategy and support cross-sell and retention efforts.

Program Manager - Security Design Standards

Company: Equinix, Inc

Location: Ashburn, VA / Remote

Posted Jan 24, 2025

Equinix, a global digital infrastructure company, is seeking a Program Manager for Security Design Standards. The role involves creating and maintaining technical security documentation, ensuring it's error-free, consistent, and understandable for both technical and non-technical users. The candidate will collaborate with security teams, subject matter experts, and stakeholders, and manage security projects. Key responsibilities include technical authoring, project management, process engineering, design engineering, and CAD/Revit systems management. The ideal candidate should have a Bachelor's degree or equivalent experience, a strong command of Revit, and understanding of blueprints and schematics. Excellent communication skills, organizational abilities, and a positive team player attitude are required. Knowledge of security systems and relevant certifications are a plus.

Senior Category Analyst E-Commerce

Company: C.A. Fortune

Location: Remote

Posted Jan 24, 2025

CA Fortune is seeking a Senior Category Analyst for a fully remote or hybrid role in Chicago, IL. The ideal candidate will have agency or client engagement experience, Power Query expertise, and proficiency in data visualization platforms like PowerBI or Power Excel. They should possess advanced analytical and Excel skills, with in-depth experience in selling, story development, and category management principles. A Bachelor's degree and 5+ years of CPG industry sales and category management experience, preferably in NaturalSpecialtyOrganic food and beverage, is required. The role involves presenting business reviews, creating analytical tools, improving reporting methodology, analyzing shopper and consumer information, and tracking sales trends. The company offers a competitive salary range of $70000 - $80000, along with comprehensive benefits and a commitment to diversity and inclusion.

District Sales Manager - Landscape

Company: Rain Bird

Location: Remote

Posted Jan 24, 2025

The Overview Landscape District Sales Manager role in Spain involves acting as a technical and sales consultant to educate and influence decision-makers in the irrigation industry. Key responsibilities include managing and developing the distribution network, increasing Rain Bird's market share, establishing sales strategies, conducting product demonstrations, and building relationships with key stakeholders. The ideal candidate should have a Bachelor's Degree or Engineering background, 5+ years of sales and distribution management experience, and strong analytical, communication, and teamwork skills. The role requires approximately 50% business travel.

Senior Product Manager - APIs & Integrations

Company: ExtraHop

Location: Remote

Posted Jan 24, 2025

ExtraHop is a cybersecurity company offering a market-leading Network Detection and Response (NDR) product. They are committed to providing security teams with the tools to detect, investigate, and respond to advanced threats. The company is seeking a Senior Product Manager with a strong background in security, APIs, and integration products to join their world-class product management team. The role involves building relationships with customers, identifying new opportunities, and driving the product vision and roadmap. ExtraHop is recognized for its innovation and commitment to building a diverse and inclusive team, offering competitive benefits and a hybrid work model.

Sr Application Engineer - East Coast

Company: Aptiv

Location: Troy, MI / Remote

Posted Jan 24, 2025

Aptiv's North American Connection Systems team is seeking an experienced Application Engineer for the commercial/specialty vehicle market. The role involves identifying new business opportunities, understanding customer requirements, and serving as the 'Voice of the Customer' (VoC) to internal engineering teams. The ideal candidate will have a Bachelor's degree in Mechanical or Electrical Engineering, 3+ years of automotive connection systems experience, and familiarity with commercial/specialty vehicles. Additional preferred qualifications include a Master's degree, experience with injection molded plastics and stamped metal, and proficiency in Microsoft Office. Aptiv offers competitive compensation, learning opportunities, and a diverse, innovative work environment.

Senior Engineer II (Virtualization)

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 24, 2025

Digital Ocean is seeking an experienced Linux virtualization engineer to improve their hypervisor fleet, focusing on KVM and QEMU. The role involves root cause analysis of VM downtime, collaboration with open-source communities, and continuous patch management. The ideal candidate should have significant experience with QEMU, KVM, Linux kernel, and libvirt, strong C/C++ skills, and a proactive security mindset. Digital Ocean offers career development, competitive benefits, and a focus on diversity and inclusion.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages