Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Lead, Payroll

Company: Kyndryl

Location: Manila, Philippines / Remote

Posted Jan 24, 2025

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Direct Tax Manager to lead a team of tax professionals in managing US income tax compliance, audits, planning, forecasting, and accounting processes. The role involves proposing strategies to reduce corporate tax burden, managing global tax compliance calendar, and providing performance management to team members. The ideal candidate should have a Bachelor's degree, 5+ years of relevant tax experience, strong knowledge of ASC 740, and excellent communication skills. CDW values collaboration, inclusivity, and professional growth, offering a life in balance and opportunities for significant impact on organizational success.

Principal FSA

Company: CDW

Location: Remote

Posted Jan 24, 2025

Field Service Engineer - Electrical Heat Tracing Installations

Company: nVent

Location: Warsaw, Poland / Remote

Posted Jan 24, 2025

The company is seeking innovative individuals to join their organization, which aims to make the world safer through the connection and protection of clients using innovative electrical solutions. The role primarily involves overseeing construction projects in Poland, with potential support for other European Western constructions. Responsibilities include quality control, installation, and maintenance of technological systems, project management, client communication, and reporting. The ideal candidate should have 2-3 years of relevant industry experience, SEP E and D certifications, and proficiency in Polish and English. The company offers benefits such as holiday bonuses, private medical care, NNW insurance, meal vouchers, internal and external training, stock purchase program, language courses, a company car, and opportunities for career growth in a global, dynamic environment.

Senior Principal Product Manager, API & Extensibility

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Atlassian is offering a remote Senior Principal Product Manager position for API and Extensibility. The role involves leading the development and execution of the API and Extensibility strategy, collaborating with cross-functional teams, and setting OKRs. The ideal candidate should have 10 years of product management experience in B2B SaaS companies, strong API development and strategy implementation experience, and technical fluency. Atlassian values diversity and offers competitive compensation and benefits. The role requires the candidate to be located in the PST time zone.

Senior Advisor - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join their Digital Velocity (DV) team. The role involves selling Digital Transformation services, including Cloud & Cloud Native solutions, Data & Analytics, Strategic Consulting, and Software Engineering. The Solution Consultant should have 10+ years in technology solutions, pre-sales, and/or engineering. They will drive DV consulting growth, establish strong vendor partnerships, and manage an opportunity pipeline to sell CDW's Digital Velocity Solutions. The ideal candidate should possess a Bachelor's Degree in a relevant field, extensive experience in high technology sales, and deep technical knowledge in Cloud, Software Engineering, Data & Analytics, AI/ML, DevOps, and Consulting services.

Technical Architect - Microsoft Education

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Microsoft EDU Technical Architect to drive technical strategy for their education portfolio. The role involves designing capabilities, collaborating with product development teams, and working on POCs and projects to enhance solutions. Key responsibilities include building POCs, assessing delivery processes, designing tooling automations, and evangelizing core technologies. The ideal candidate should have 3+ years managing a technical team, a Bachelor's degree in Computer Science or related field, and familiarity with Microsoft for Education admin console and APIs. CDW offers a culture of collaboration, career growth, and diversity, with opportunities to work with large schools and state-level organizations.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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