Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Equipment Install Technician - Inland Empire/Orange County

Company: Henry Schein

Location: Remote

Posted Jan 24, 2025

The Equipment Install Technician (EIT) position involves providing installation and repair services for Henry Schein customers, requiring a working knowledge of hydraulics, mechanical, and electrical systems. The role necessitates strong troubleshooting skills, professionalism, and interpersonal communication abilities. Typically, 2 or more years of field service experience is required, along with a high school education or equivalent. The position offers a competitive salary range of $49,631 - $68,243, along with comprehensive benefits including medical, dental, vision coverage, 401K, generous time off, and more. Vaccination against COVID-19 is mandatory.

Associate Director, SAP Sales Specialist

Company: Kyndryl

Location: Zurich, Switzerland / Remote

Posted Jan 24, 2025

AI Research Intern, 2025 Summer U.S.

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Sr Revenue Operations Lead, Strategic Initiatives

Company: Upwork

Location: Remote

Posted Jan 24, 2025

Upwork, a global work marketplace, is seeking a Senior Revenue Operations Lead. This role involves leading sales planning processes, collaborating on GTM strategies, and designing territory models. The ideal candidate should have 7+ years of experience in Sales Operations, GTM Strategy, or Territory Planning, preferably in SaaS environments. They must be proficient in Salesforce, Tableau/Domo, Outreach, and other sales operations tools. The position offers a competitive salary range of $136,000—$160,000 USD, along with benefits like medical insurance, unlimited PTO, and a generous Employee Stock Purchase Plan.

Director, Billing and Collections

Company: GitLab

Location: Remote

Posted Jan 24, 2025

GitLab, an open core software company, is seeking a Director for Billing & Accounts Receivable. The role involves strategic vision for billing and accounts receivable functions, oversight of daily operations, managing client orders and billings, analyzing payment trends, and implementing process improvements. The ideal candidate will have a Bachelor's degree in Accounting, Finance, or Business Administration, 15+ years in Billing/Collections management, and experience with Zuora and Salesforce. GitLab offers comprehensive benefits, a flexible work environment, and an inclusive culture.

Oracle Cloud - Senior Analyst

Company: Equinix, Inc

Location: Toronto, Canada / Remote

Posted Jan 24, 2025

Senior Technical Consultant - Customer Workflows

Company: ServiceNow

Location: Riyadh, Saudi Arabia / Remote

Posted Jan 24, 2025

ServiceNow is seeking Senior Consultants for its Customer Service Management (CSM) solutions. The role involves delivering industry best practices for customer service, field service, knowledge, and contact center processes. The consultant will lead technical aspects of project delivery, including application UI configuration, workflow configuration, and development of client-specific reporting. They will also interface with ServiceNow technical teams and be a subject matter expert on CSM best practices. Qualifications include proven experience in technical consulting roles, knowledge of web technologies, and strong communication skills. ServiceNow is committed to creating an inclusive environment and is an Equal Employment Opportunity Employer.

iOS Engineer

Company: Sporty Group

Location: Remote

Posted Jan 24, 2025

Sporty, a leading sports betting website with millions of weekly active users, is seeking an experienced iOS developer to join their globally spread team. The role involves taking ownership of existing iOS applications, implementing new features, building new UI pages, and testing applications for release in new regions. The company offers a remote work environment, competitive benefits, and a mission to be an everyday entertainment platform for everyone. The interview process includes a HackerRank test, a call with the Talent team, and a final interview with the iOS Engineering team.

Director, Claims Management-Virtual

Company: Alight Solutions LLC

Location: Remote

Posted Jan 24, 2025

Alight, a company focused on people's success, is seeking a leader for Disability and Absence Management Claim Service. The role involves strategic vision, managing execution, and leading teams for LOA, STD, ADA, and LTD claims. Responsibilities include developing strategies, assessing business/technology partners, and ensuring regulatory compliance. Requirements include 10 years of claims experience, 7 years in leadership, advanced education, and Lean Six Sigma Certification. Alight offers a comprehensive rewards package, flexible working, and a commitment to diversity and inclusion.

Senior Revenue Accountant

Company: Reddit

Location: Remote

Posted Jan 24, 2025

Reddit, a large online community with millions of daily active users, is seeking a Senior Revenue Accountant. The role involves analyzing and determining accounting treatment for new revenue agreements, collaborating cross-functionally, and developing scalable revenue recognition processes. The ideal candidate should have 3+ years of accounting experience, a Bachelor's degree in Accounting or related field, and CPA certification. Knowledge of GAAP, SOX, and ASC 606 is required. The position offers comprehensive benefits including healthcare, 401k matching, flexible vacation, and parental leave. The base pay range is $103,300—$144,600 USD.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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