Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Business Specialist

Company: PerfectServe

Location: Remote

Posted Jan 24, 2025

PerfectServe is a rapidly growing healthcare technology company specializing in clinical communications, scheduling, and patient engagement solutions. They are featured on the Inc 5000 list and have experienced an 88% growth rate over the past three years. The company is seeking a Business Specialist to join their sales team, focusing on improving healthcare provider scheduling, workforce productivity, and clinical communication workflows. The role involves developing leads, demonstrating solutions, and navigating the sales closing process. PerfectServe offers a remote-first work environment, comprehensive benefits, and opportunities for career advancement.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

QA Auditor III ISQA- Fully remote!

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific Inc. is seeking a professional to lead complex audits, ensuring compliance with quality assurance processes and regulatory guidelines. The role involves conducting various types of audits, providing GxP consultation, and mentoring junior auditors. The company values Integrity, Intensity, Innovation, and Involvement, aiming to accelerate research and support patients in need.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 24, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Senior Solution Sales Executive - Source to Pay/S2P

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 24, 2025

Senior Software Engineer I

Company: Braze

Location: Remote

Posted Jan 24, 2025

Braze, a leading customer engagement platform, is seeking a Senior Full Stack Engineer to join their Canvas Logic & Execution team. The role involves designing, developing, and deploying scalable components for the Canvas platform, collaborating with a team of experienced engineers to solve complex technical challenges, and owning projects from design through testing and deployment in an agile environment. Braze offers competitive compensation, flexible paid time off, comprehensive benefit plans, professional development opportunities, and a collaborative, transparent, and fun culture. The company is committed to creating equitable growth and opportunities, and is recognized as a Great Place to Work in multiple countries.

L2 SOC Analyst

Company: Kyndryl

Location: Rome, Italy / Remote

Posted Jan 24, 2025

Kyndryl, a leading technology company, is seeking a Cybersecurity Defense professional. The role involves protecting organizations' infrastructure from cyber threats, utilizing skills in cybersecurity, incident response, security operations, vulnerability management, and threat hunting. The ideal candidate should have 4-5 years of Security Analyst experience, expertise in network, host, and cloud-based security, and a deep understanding of the current cyber threat landscape. Kyndryl offers opportunities for growth, skilling programs, and a diverse, inclusive work environment.

Senior Product Manager

Company: Zillow

Location: Remote

Posted Jan 24, 2025

Zillow is seeking an experienced product manager to join their high-performing, fast-paced team. The role involves identifying customer problems, defining goals, and prioritizing product development. The ideal candidate should have strong analytical skills, technical proficiency, and leadership abilities. They will work remotely and be part of a team that aims to make the home-buying process seamless. The position offers a competitive base salary and equity awards, with a pay range of $145,500.00 - $232,500.00 annually for certain U.S. states. Zillow Group is known for its innovative culture, commitment to Equity and Belonging, and comprehensive benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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