Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Manager, Software Engineering role involves leading a team in delivering software solutions, gathering requirements, and mentoring team members. Key responsibilities include understanding application architecture, coordinating with technical leads, and participating in project planning. Required qualifications include a Bachelor's degree, 8+ years in application development, and experience with Google Cloud Platform, Agile practices, and Atlassian suite tools. CDW values diverse perspectives, fostering a positive work environment with opportunities for career growth.

Staff Software Engineer, Backend - Platform

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking a Staff Software Engineer with 8+ years of experience to join their Platform Product Group. The role involves architecting and developing distributed systems, mentoring team members, and designing foundational infrastructure components. The company values intellectual curiosity, openness, and collaboration. They are looking for someone passionate about building an open financial system with crypto and blockchain technology. The ideal candidate should have experience in architecting solutions to ambiguous problems, working with Golang, Ruby, Docker, Sinatra, Rails, and Postgres, and preferably with crypto-forward experience.

Palo Alto Networks Instructor - 1099 Contract - Part time / flexible!

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a skilled cyber instructor to create, maintain, and deliver courses in virtualized environments. The role involves conducting in-person and virtual training, designing training exercises, delivering training, and assessing results. The instructor will leverage deep subject matter expertise to provide a high-quality learning experience, empowering students to develop and validate their cyber skills. This is a part-time, contract position requiring PCNSE and Palo Alto Networks Certified Security Platform Instructor certifications, previous technical training experience, and strong communication and collaboration skills.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Mid-Market Account Executive, DACH (German Speaker - Remote, UK Based)

Company: HubSpot

Location: Remote

Posted Jan 24, 2025

HubSpot is seeking a Mid-Market Account Executive to join their team remotely in the UK. The role involves engaging with small to medium-sized businesses, using proactive and inbound selling strategies to grow the customer's usage of the HubSpot platform. Key responsibilities include developing business plans, finding new prospects, running qualification calls with C-level executives, closing deals, and collaborating with marketing and technology departments. The ideal candidate will have 3-5 years of quota-carrying experience, fluency in English and German, and experience in complex selling environments. Top performers will demonstrate growth mindset, curiosity about business and technology, and a track record of overachieving targets. HubSpot offers generous remuneration, interactive training, an annual education allowance, and a flexible work environment.

Senior Product Owner - Org Portal

Company: Merit

Location: Remote

Posted Jan 24, 2025

Merit is a company that provides a verified identity ecosystem, helping organizations across government and enterprise sectors solve critical problems in workforce development, emergency services, licensing, education, defense readiness, and more. They offer digital verification of credentials, licenses, training, and skills. Merit's platform supports a robust verified identity network, serving as a source of truth and trust for entire industries. They've partnered with Florida Division of Emergency Management, Ohio Department of Education, and Virginia's Department of Professional and Occupational Regulation, among others. Merit's values include fostering a network of truth and trust, considering the impact on entire industries, and continuously improving. They offer benefits like remote work, flexible hours, unlimited time-off, comprehensive medical plans, and a supportive work environment. Merit is seeking a Senior Product Owner for a full-time, remote role, responsible for the vision and roadmap of their organization portal and consumer-facing mobile app.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Direct Tax Manager to lead a team of tax professionals in managing US income tax compliance, audits, planning, forecasting, and accounting processes. The role involves proposing strategies to reduce corporate tax burden, managing global tax compliance calendar, and providing performance management to team members. The ideal candidate should have a Bachelor's degree, 5+ years of relevant tax experience, strong knowledge of ASC 740, and excellent communication skills. CDW values collaboration, inclusivity, and professional growth, offering a life in balance and opportunities for significant impact on organizational success.

Manager - Software Engineering

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and contribute to their mission. The Manager, Software Engineering role involves leading a team in delivering software solutions, gathering requirements, and mentoring team members. Key responsibilities include understanding application architecture, coordinating with technical leads, and participating in project planning. Required qualifications include a Bachelor's degree, 8+ years in application development, and experience with Google Cloud Platform, Agile practices, and Atlassian suite tools. CDW values diverse perspectives, fostering a positive work environment with opportunities for career growth.

Direct Tax Manager

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a Direct Tax Manager to lead a team of tax professionals in managing US income tax compliance, audits, planning, forecasting, and accounting processes. The role involves proposing strategies to reduce corporate tax burden, managing global tax compliance calendar, and providing performance management to team members. The ideal candidate should have a Bachelor's degree, 5+ years of relevant tax experience, strong knowledge of ASC 740, and excellent communication skills. CDW values collaboration, inclusivity, and professional growth, offering a life in balance and opportunities for significant impact on organizational success.

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

AR Consultant

Company: CDW

Location: Remote

Posted Jan 24, 2025

CDW, a Fortune 200 leader, is seeking a highly skilled AR Partner Finance Consultant. The role involves liaising between Finance and Partner and Product Management teams, tracking programs, researching standards, reconciling records, and managing cash collection. The ideal candidate should have excellent analytical skills, relevant experience, and strong communication abilities. CDW offers a diverse culture, competitive benefits, and opportunities for career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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