Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Business Development Representative - German Speaking

Company: Cloudflare

Location: London, United Kingdom / Remote

Posted Jan 24, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Business Development Representative (BDR) for its high-performing sales team. The role involves contributing to revenue generation, developing customer-centric sales skills, and becoming an expert in Cloudflare's products. The company values diversity, inclusiveness, and continuous learning, offering opportunities for growth within the organization. The BDR will work on creating excellent customer experiences, developing new business opportunities, and collaborating with various stakeholders. The role requires strong communication skills, technical curiosity, and the ability to work in a fast-paced environment. Cloudflare is committed to protecting the free and open Internet, as demonstrated by initiatives like Project Galileo and 1.1.1.1.

Technical Implementation Analyst

Company: NEXT Insurance

Location: Remote

Posted Jan 24, 2025

NEXT is seeking a detail-oriented Technical Implementation Analyst to join their growing Implementation team. The role involves implementing forms and rate changes for insurance products, creating test plans, managing project timelines, and improving implementation processes. The ideal candidate should have 2+ years of experience in operations, implementation, or project analysis, proficiency in Microsoft Excel or Google Sheets, strong organizational skills, excellent communication abilities, and tech-savviness. Insurance industry experience is a plus. NEXT offers a competitive salary range of $80,000-$115,000 USD annually, along with a comprehensive benefits package. The company values diversity and inclusion, and encourages applications from candidates who may not meet every requirement.

Senior Principal Success Architect

Company: ServiceNow

Location: Staines, United Kingdom / Remote

Posted Jan 24, 2025

People Services Benefits Coordinator

Company: Nava

Location: Remote

Posted Jan 24, 2025

Nava is a consultancy and public benefit corporation that has been working since 2013 to make government services simple, effective, and accessible to all. They focus on populations that are the least protected, aiming to restore trust between people and public institutions. Nava's People Services Benefits Coordinator role involves proactively identifying benefits and leave opportunities, partnering with management to develop innovative solutions, and ensuring accurate and timely processing of enrollments and leave requests. The role requires 3+ years of people services and HR experience, knowledge of HRIS systems, and proficiency in various tools for a remote work environment. Nava offers competitive benefits, generous time off, parental leave, employee wellness programs, and a comprehensive learning and development program.

Digital Experience Analyst, Sr. - Health Plan (Remote)

Company: Cook Children's Health Care System

Location: Remote

Posted Jan 24, 2025

This role is a crucial part of the Digital Experience team, supporting the development and implementation of the Digital Experience roadmap. The ideal candidate should be a customer-focused, data-driven, strategic, organized, innovative, tech-savvy communicator. They must have extensive experience as a MyChart or EpicCare Link analyst, and be interested in expanding their skills to support both from the Health Plan perspective. A BA/BS degree in IT, Business, Marketing, or related field is required, along with 5+ years of experience in a healthcare, healthcare IT, or marketing technology setting. Strong analytical skills, multi-tasking abilities, and effective communication skills are essential. Epic certification is required within 6 months from employment.

Senior Content Designer, Growth

Company: Atlassian

Location: San Francisco, CA / Remote

Posted Jan 24, 2025

Atlassian is seeking a Senior Designer for the Growth Design team, offering flexibility in work location and a competitive compensation package. The role involves leading strategic growth design work, partnering with multiple teams, and improving design quality. The ideal candidate should have 7+ years of content design experience, a strong content strategy background, and excellent collaboration skills. Atlassian values diversity and inclusivity, offering comprehensive perks and benefits.

Software Engineer, Backend - Consumer Products

Company: Coinbase

Location: Remote

Posted Jan 24, 2025

Coinbase is seeking an experienced backend engineer to join their team and build the next generation of crypto-forward products and features. The role involves decomposing the monolithic Rails app into microservices, articulating a long-term vision for backend systems, and writing high-quality, well-tested code. The ideal candidate should have at least 2+ years of software engineering experience, knowledge in service-oriented architecture, and passion for building an open financial system. Familiarity with blockchains, Golang, Docker, and crypto-forward experience is a plus.

Relationship Manager, LatAm - Director

Company: Deutsche Bank

Location: Miami, FL / Remote

Posted Jan 24, 2025

Deutsche Bank is seeking a Relationship Manager for the Latin American market, specifically in Miami. The role involves developing and retaining client relationships in Mexico or Brazil, with a focus on growth through cross-selling and attracting new clients. The ideal candidate should have extensive experience in a Private Bank covering LATAM clients, fluency in Spanish and/or Portuguese, and in-depth knowledge of all Private Bank products and services. They will deliver solutions to UHNW clients, design marketing strategies, and develop sales and marketing plans. The role requires strong sales and marketing abilities, excellent communication skills, and the ability to work with a culturally diverse workforce. The salary range is $220,000 to $415,000.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

Related Pages