Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Software Development Engineer in Test (on site)

Company: Blue Acorn iCi

Location: Remote

Posted Jan 24, 2025

Blue Acorn iCi, an Infosys company, is seeking a Software Development Engineer in Test (SDET) with experience in Adobe applications and/or Adobe Cloud products. The ideal candidate will have a passion for automation, a deep understanding of software quality assurance, and technical skills to develop and maintain testing frameworks. The role involves designing, developing, and executing automated tests, developing and maintaining test automation frameworks, performing functional regression, integration, and end-to-end testing, investigating and documenting defects, and collaborating with cross-functional teams to improve testing processes.

Senior Manager, Software Engineering

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving the next generation of application platform initiatives, working with Product and UX teams, and ensuring the success of delivering common services for a uniform experience across Procore's Platform. The ideal candidate should have a BS or MS in Computer Science, 5+ years of experience as a Software Engineer, and 7+ years managing teams in a SaaS multi-tenant environment. Procore offers competitive benefits including health care plans, flexible time off, and employee enrichment programs.

Industry Partnerships Manager

Company: Procore Technologies

Location: Remote

Posted Jan 24, 2025

Procore Technologies is seeking an Industry Partnerships Manager to join their team. The role involves growing relationships with industry associations and strategic partners, managing existing and new partnerships, and driving engagement based on data-driven insights. The ideal candidate should have 3+ years of partner alliance management experience, preferably in a SaaS company, with strong communication skills and proficiency in Salesforce and Google Suite. The position offers remote work from a US location or in Procore's Carpinteria, CA or Austin, TX offices.

Insurance Compliance & Quality Assurance Coordinator (Work from Home)

Company: AAA Club Alliance

Location: Remote

Posted Jan 24, 2025

AAA Club Alliance is recruiting for an Insurance Compliance & Quality Assurance Coordinator. The role involves ensuring accuracy and quality control in various insurance agency data elements, auditing applications and transactions for compliance, and processing policy corrections. The position offers a competitive base hourly rate, paid time off, 401(k) plan, medical benefits, and a free AAA membership. The ideal candidate should have proficient desktop computing skills, excellent attention to detail, and the ability to work autonomously. The role is remote but candidates must reside within the specified territory.

Technical Support Engineer, Tier 3 Software

Company: KeepTruckin

Location: Remote

Posted Jan 24, 2025

KeepTruckin, a company specializing in AI and computer vision technology, is seeking a Tier 3 Technical Support Engineer. The role involves managing escalated cases, developing RESTful API endpoints, triaging critical customer issues, and providing technical guidance. The ideal candidate should have a Bachelor's Degree in Computer Science/Engineering, 7+ years of experience in customer support or software development, and strong understanding of REST APIs, SQL, and Salesforce. Fluency in English is preferred, and the role is based in Islamabad, PK.

Content Marketing Intern

Company: LogRocket

Location: Remote

Posted Jan 24, 2025

LogRocket, founded in 2016, aims to enhance web user experience. They offer complete visibility into customer interactions with web apps through session replays and insights into logs, errors, and network activity. With over 2,500 customers including Pinterest, Ikea, and Whole Foods, they're backed by top investors and have raised $55M. They're seeking a degree candidate in English, Journalism, Creative Writing, or similar, with strong communication skills, attention to detail, and organization. The role involves managing blog content, learning about SaaS growth, and engaging with a community of freelance authors.

Senior Manager, Software Engineering - Workflows

Company: Procore Technologies

Location: Austin, TX / Remote

Posted Jan 24, 2025

Procore Technologies is seeking a Senior Manager, Software Engineering to revolutionize the construction industry by developing a product that impacts the way communities' hospitals, homes, sports stadiums, and schools are built. The role involves driving application platform initiatives, working with Product and UX teams, and mentoring engineers. The ideal candidate should have a degree in Computer Science, extensive experience in web-based user experience and design systems, and proficiency in Ruby on Rails, Typescript, and React.

GTM Operations Lead

Company: mabl

Location: Remote

Posted Jan 24, 2025

mabl, an AI-powered low-code test automation platform, is seeking a versatile professional for marketing, sales, and business operations. The role involves managing GTM systems, data-driven decision making, and cross-functional collaboration. The ideal candidate should have B2B operations tech experience, expertise in SaaS product lead growth, and proficiency in tools like Salesforce, Marketo, and Google Analytics. mabl values culture, offering flexible work arrangements, and has won multiple awards for its work environment.

Product Marketing Manager, Startups

Company: Stripe

Location: Remote

Posted Jan 24, 2025

Stripe is seeking an experienced product marketer to shape the roadmap, drive launches, and grow adoption of Stripe products for startups. The role involves developing messaging and positioning, crafting narratives, and engaging teams across sales, campaigns, demand generation, and product to drive awareness, pipeline, and revenue. The ideal candidate should have 7+ years of product marketing experience, preferably in B2B settings, and a strong focus on creating incredible customer experiences. They should be able to leverage data, work with senior executives, and have a builder mentality with a bias to action.

Customer Research Advisor (Remote)

Company: Dscout

Location: Remote

Posted Jan 24, 2025

Dscout is a leading company in experience research technology, offering a platform for businesses to gain insights into user needs and behaviors. They are seeking a Research Advisor to collaborate with clients and help them design, recruit, and field research projects. The ideal candidate should have a degree in design research, psychology, anthropology, sociology, market research, or a related field, along with 1-4 years of professional experience. The role involves training clients on Dscout features, providing research design recommendations, assisting in project management, and acting as a customer advocate. The company offers a chance to make a real impact in the user experience field and advance one's career.

Client Solutions Specialist

Company: C.A. Fortune

Location: Remote

Posted Jan 24, 2025

CA Fortune is seeking a detail-oriented professional for a fully remote Client Solutions Specialist position. The role involves supporting the Sales Development and Engagement team, managing customer promotions, resolving deductions issues, and assisting with sales and trade spend reporting. The ideal candidate should have CPG experience, excellent computer skills, strong problem-solving abilities, and at least 25 years of administrative experience. The company offers a competitive salary, comprehensive benefits, and a flexible work environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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