Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

TPF Systems Programmer

Company: Kyndryl

Location: Gunnison, CO / Remote

Posted Jan 23, 2025

Kyndryl is a company that designs, builds, manages, and modernizes mission-critical technology systems worldwide. They are committed to creating an equitable, inclusive environment for employees, customers, and communities. As a System Administrator, you'll solve complex problems, work with cutting-edge technology, and manage systems data for clients. The role offers opportunities for career growth, industry diversity, and skill development. Kyndryl values diversity and inclusion, providing a supportive work environment for all employees.

EMEA PreSales Upmarket Director

Company: HubSpot

Location: Remote

Posted Jan 23, 2025

HubSpot is seeking an EMEA PreSales Upmarket Director to join their dynamic team. The role involves leading a team of managers, providing strategic leadership, and driving growth in the upmarket segment. The ideal candidate should have proven experience in a senior leadership role within PreSales, a deep understanding of Upmarket and/or SB segments, and a track record of driving growth. They should also possess strong communication, coaching, and mentoring skills, and an analytical mindset with a track record of data-driven decision making.

Senior Technical Product Manager DT (Digital Technology) GTM

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 23, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Technical Product Manager for its Entitlement Management Systems (EMS) products. The role involves driving product success, defining roadmaps, gathering requirements, and collaborating with cross-functional teams. Key responsibilities include product strategy, requirement gathering, technical understanding, cross-functional collaboration, product development oversight, performance metrics analysis, and customer feedback iteration. The ideal candidate should have 5+ years of product management experience, business process expertise in Quote-to-Order and Subscription Lifecycle Management, strong technical background, and excellent communication skills. ServiceNow offers a competitive base pay, equity, variable compensation, and benefits.

Product Owner

Company: J. J. Keller & Associates, Inc.

Location: Neenah, WI / Remote

Posted Jan 23, 2025

Business System Analyst

Company: cBEYONData

Location: Remote

Posted Jan 24, 2025

cBEYONData is hiring a Business System Analyst with 5+ years of IT experience, preferably in ERP systems like Oracle Financials. The role involves problem diagnosis, customer assistance, and documentation. The candidate must have strong communication skills, a secret clearance, and be committed to equal employment opportunities. cBEYONData is an EEO and Affirmative Action Employer.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Solutions Engineer

Company: NAVEX

Location: Remote

Posted Jan 24, 2025

NAVEX Global, an industry leader in integrated risk and compliance software, is seeking a driven Solutions Engineer. The role involves creating engagement opportunities, supporting revenue generation, and helping customers realize the value of NAVEX's solutions. The company offers career growth, competitive pay, wellbeing programs, and a meaningful purpose. NAVEX fosters an inspiring culture with industry leadership, life flexibility, and a commitment to diversity and inclusion.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Data Solutions Analyst

Company: Liberty Mutual Insurance

Location: Boston, MA / Remote

Posted Jan 23, 2025

Liberty Mutual is seeking a Data Solutions Analyst/Senior Data Solutions Analyst to work with USRM Finance and FP&A teams. The role involves partnering across finance teams to deliver a modernized planning, forecasting, and budgeting platform. The successful candidate will help define and execute next-generation financial planning and analysis (FP&A) tools and processes, collaborating with various US-based development teams. Key responsibilities include managing projects for system enhancements, collaborating with stakeholders for process efficiency, and developing business processes with solutions for requirements management. The role requires a Bachelor's degree, 3-5 years of related experience, and proficiency in Office365, PowerBI, SAS, SQL, or data analytics. Experience with Anaplan is preferred. The position offers opportunities for continuous learning, innovation, and career growth.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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