Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Associate Software Engineer

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

The text describes a job position in a tech company, FiscalNote, that focuses on connecting people to their governments through applications. The role involves working on various aspects of the tech stack, from front-end user experiences to backend functionality and APIs. The team is part of the R&D organization, driving technology vision and strategy for data and application products. The ideal candidate is motivated, collaborative, eager to learn, and an excellent communicator. They should have basic coding skills, familiarity with .NET and C#, and interest in Generative AI and LLM technologies. The role offers opportunities to learn SQL, debug websites, contribute to data pipelines, and work with various backend and web application technologies.

Data Engineer

Company: Atlassian

Location: Bangalore, India / Remote

Posted Jan 23, 2025

Atlassian is seeking a Data Engineer for its Go-To Market Data Engineering (GTM-DE) team. The role involves building a data lake, maintaining big data pipelines, and facilitating the movement of billions of messages daily. The ideal candidate should have at least 2 years of experience as a software or data engineer, strong programming skills, and experience with data modeling and modern software development practices. They should be comfortable working in a fast-paced environment, solving complex problems, and have experience with AWS services like EMR, Kinesis, RDS, S3, and SQS. Atlassian values diversity and offers comprehensive perks and benefits.

Infrastructure Security Engineer

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

AppFolio, a pioneering cloud and AI company, is seeking an Infrastructure Security Engineer. The role involves designing, building, and maintaining security infrastructure, and promoting a 'secure by default' culture. The ideal candidate should have 2-5 years of experience with AWS, Terraform, Linux Enterprise systems, CI/CD pipelines, and automation scripting. Proficiency in Ruby is required, with an eagerness to learn new languages. The position offers a base salary of $104,000-$130,000, with additional benefits and bonuses.

NOC Service Engineer II

Company: Equinix, Inc

Location: Dallas, TX / Remote

Posted Jan 23, 2025

Executive Underwriter, Managed Care Stop Loss

Company: Liberty Mutual Insurance

Location: Atlanta, GA / Remote

Posted Jan 23, 2025

Liberty Mutual is offering an exciting opportunity for an experienced underwriter to join the Medical Stop Loss (HMO Re/PEI) team. The Executive Underwriter will contribute to the growth and profitability of the product line through marketing, underwriting, and managing products and services on new and renewal accounts. The role requires specialized knowledge of stop loss underwriting concepts and strong strategic and marketing capabilities. The ideal candidate should have a Bachelor's degree or advanced degree, 6+ years of underwriting experience, and proven analytical ability to evaluate and judge underwriting risks. Liberty Mutual is committed to fostering a diverse, equitable, and inclusive workplace.

Accounting Clerk

Company: Bankers Healthcare Group

Location: Remote

Posted Jan 23, 2025

BHG Financial is a thriving financial services company that values productivity and has an award-winning culture. They focus on transforming talented employees into effective business leaders. The company, founded in 2001, initially served the medical industry but expanded to cater to high-earning professionals across various sectors. BHG Financial is known for its innovative financial solutions, personalized concierge service, and a 360-degree approach to customer financial aspirations. They are seeking a motivated, organized, and experienced Finance/Accounting professional for a fast-paced role involving balance sheet reconciliations, data collection, and collaboration with various departments. The company offers competitive benefits, a supportive work environment, and opportunities for professional growth.

Software Engineer, Partner Engineering

Company: Liftoff

Location: Reedley, CA / Remote

Posted Jan 23, 2025

Liftoff, a leading growth acceleration platform for the mobile industry, is seeking a Software Engineer in Partner Engineering. The role involves collaborating with internal and external stakeholders to design, implement, and optimize solutions for top-tier partners. Responsibilities include gaining technical understanding of Liftoff's products, building custom solutions, innovating based on feedback, troubleshooting issues, and contributing to a culture of engineering excellence. Requirements include 2+ years of experience, proficiency in a programming language, strong SQL and big data analysis skills, empathy for customers, excellent problem-solving abilities, and strong communication skills.

Field Scientist, Applications - Ion Chromatography

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a highly qualified and self-motivated individual to support their latest generation Ion Chromatography (IC) instrumentation as a field-based Application Scientist. The role involves providing training, technical support, and applications assistance to customers. The candidate will work within a multi-disciplinary matrix team and have the opportunity to travel up to 75% within Central and South United States, with occasional international travel. The ideal candidate should have a bachelor's degree in chemistry or a related field, 3+ years of hands-on IC experience, and excellent communication skills. Thermo Fisher Scientific offers competitive remuneration, benefits, and a range of employee perks.

Director Solution Consultant - State and Local

Company: ServiceNow

Location: San Francisco, CA / Remote

Posted Jan 23, 2025

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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