Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Manager, Global Customer References

Company: ServiceNow

Location: Addison, TX / Remote

Posted Jan 23, 2025

Software Engineer II

Company: Duck Creek Technologies

Location: Remote

Posted Jan 23, 2025

Duck Creek Technologies is a leading provider of intelligent solutions for the property and casualty insurance industry. They offer modern SaaS solutions that enable insurers to run agile, intelligent, and evergreen operations. The company values authenticity, purpose, and transparency, and is committed to transforming the insurance industry. They are seeking a candidate with deep experience in .NET technologies, RESTful APIs, and cloud-native application development. The role involves working on the Duck Creek Claims product, architecting, designing, and coding on .NET and related technologies.

Quality Engineer II

Company: AppFolio

Location: Remote

Posted Jan 23, 2025

SSA Healthcare Research Analyst Contractor

Company: FiscalNote

Location: Remote

Posted Jan 23, 2025

FrontierView is seeking an SSA Healthcare Research Analyst to support their practice in South Africa, Kenya, and Nigeria. The analyst will construct insights on economic and policy developments impacting healthcare in the region. This role offers unique exposure to the intersection of politics, economics, business, and industry analysis. The analyst will track changes in healthcare policy, write research deliverables, and present to senior executives. A top-tier degree or relevant experience in economics, public health, business, international relations, or regional studies is required. Excellent English communication skills and understanding of SSA markets are essential. Fluency in Afrikaans or Swahili is a plus.

Enterprise Architect

Company: Kyndryl

Location: London, United Kingdom / Remote

Posted Jan 23, 2025

Kyndryl is seeking an innovative Enterprise Architect to join their team. The role involves working with global companies to align their business needs with IT strategy, using architectural models and views. The ideal candidate should have 5+ years of Enterprise Architecture experience, 10+ years of Solution Architecture background, strong commercial acumen, and knowledge of TOGAF or Zachman framework. They should be able to communicate effectively, influence customers, and have a growth mindset. Kyndryl offers opportunities for career growth, diverse work environment, and comprehensive benefits.

Sr. ServiceNow UI Developer (5623)

Company: MetroStar

Location: Remote

Posted Jan 23, 2025

MetroStar Systems is seeking a ServiceNow UI Developer with active Secret clearance and at least 5 years of ServiceNow Development experience. The ideal candidate will work with stakeholders to identify and develop custom ServiceNow solutions, collaborate with business and technology partners, and facilitate the rollout of new applications. MetroStar values its people and offers a generous benefits package, professional growth opportunities, and a diverse and inclusive culture.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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