Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Bilingual Customer Support Representative, French Speaking

Company: Procore Technologies

Location: Remote

Posted Jan 23, 2025

Procore is seeking a Customer Support Representative for a fully remote role based in the United States. The ideal candidate will have 1+ years of experience in a contact center or technical support environment, and be fluent in English and French. The role involves delivering best-in-class customer experiences, troubleshooting technical issues, and partnering with Procore SMEs to resolve complex customer issues. The company offers competitive compensation, benefits, and opportunities for long-term career growth.

Engineer III, Field Service

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a Field Service Engineer III to work remotely in Northern Ireland and the Republic of Ireland. The role involves providing excellent customer support in hospitals and private labs, performing maintenance, repair, and installation tasks, and adhering to safety protocols. The ideal candidate should have at least 5 years of field service experience, a background in electronics or biomedical engineering, and strong communication skills. The company offers a fully remote position with a company car, competitive compensation, and opportunities for professional growth.

Enterprise Account Executive - State of Wisconsin - State & Local

Company: ServiceNow

Location: Madison, WI / Remote

Posted Jan 23, 2025

ServiceNow, founded in 2004, is a global market leader in AI-enhanced technology, serving over 8,100 customers including 85% of the Fortune 500. The company aims to transform work processes through its intelligent cloud-based platform. The job posting is for a sales role, requiring 7+ years of software/solutions sales experience, ability to establish C-suite relationships, and a focus on customer success. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers.

Underwriting Technical Assistant - Cargo

Company: Falvey Insurance Group

Location: Remote

Posted Jan 23, 2025

Falvey Insurance Group, a family-owned business with over 150 employees, is seeking an entry-level Underwriting Technical Assistant. The role involves working with underwriters, preparing quotes, policies, and endorsements, file management, and data entry in their in-house proprietary intranet system. The company values a tight-knit, collaborative environment, offering employee recognition, career development, and internal events. Candidates should be detail-oriented, customer service-focused, and interested in insurance careers. The position requires working hours from Monday to Friday, 9am to 5pm, with a hybrid model of 3 days in office (Wednesday and Thursday mandatory) and 2 days at home. Occasional flexibility for additional hours may be required.

Principal Product Manager

Company: Swiftly

Location: Remote

Posted Jan 23, 2025

Swiftly is a leading provider of technology and solutions for retailers worldwide, offering a best-in-class platform that empowers retailers to grow sales and build loyalty. The company is seeking a Principal Product Manager to lead admin and portal initiatives, responsible for creating the roadmap and long-term strategy for their mobile web and self-service platform offerings. The ideal candidate will have 5+ years of experience in engineering or product management, proven ability to influence cross-functional teams, and a deep understanding of the platform's role in supporting customer-facing features and developer needs.

Vice President, Customer Success & Enablement

Company: DISCO

Location: Remote

Posted Jan 23, 2025

The Vice President Customer Success will play a pivotal role in DISCO's mission to revolutionize the legal technology landscape. This role involves developing and executing a customer success strategy, leading high-performing teams, driving customer outcomes, optimizing processes and tools, collaborating cross-functionally, representing the customer voice, and monitoring and reporting success metrics. The ideal candidate should have 10+ years of experience in customer success or related roles, with at least 5 years in a leadership position. Familiarity with the legal industry and a strategic visionary mindset are highly desirable. DISCO offers a competitive salary, benefits, flexible PTO, and growth opportunities.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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