Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior Staff Software Engineer, Ads Formats

Company: Reddit

Location: Remote

Posted Jan 23, 2025

Reddit, a vast online community with 97M daily active users, is seeking a seasoned technical engineering leader. The role involves enhancing product development velocity, standardizing formats infrastructure, and accelerating new formats innovation. The ideal candidate should have at least 10 years of technical leadership experience, expertise in the ads domain, and a track record of delivering high-impact ad products. Benefits include comprehensive healthcare, 401k matching, flexible vacation, and more.

Cloud Solutions Lead

Company: WEX

Location: Remote

Posted Jan 23, 2025

Outside Sales Rep - Greater NYC Area

Company: Restaurant365

Location: Remote

Posted Jan 23, 2025

Restaurant365 is seeking a proactive, competitive, and driven Outside Sales Rep for a remote position in New York City. The ideal candidate will thrive in competitive situations, be introspective, and excel in building strong relationships with restaurant industry decision-makers. The role involves driving results, achieving sales targets, and staying ahead of industry trends. Compensation includes a salary range of $75,000 - $85,000 and an OTE of $156,000 - $181,000, along with comprehensive benefits.

Solutions Engineer

Company: Restaurant365

Location: Remote

Posted Jan 23, 2025

Restaurant365, a SaaS company revolutionizing the restaurant industry, seeks a Solutions Engineer. The role involves demonstrating the platform, configuring products, and answering technical questions. The ideal candidate will have expertise in restaurant finance and operations, strong communication skills, and prior experience in customer service or sales. Benefits include competitive salary, comprehensive medical benefits, 401k matching, equity options, unlimited PTO, and wellness initiatives. The company values equitable pay, transparency, and a positive attitude.

Lead Developer

Company: Stride Consulting

Location: Remote

Posted Jan 23, 2025

Stride is a female-founded organization established in 2014 by Debbie Madden. They are a values-driven company with a mission to build a better future for the planet. Stride has worked with companies like Stash, CodeAcademy, and Plated. They offer opportunities for Lead Developers to grow their skills, lead teams, and learn from diverse client domains. The role involves facilitating problem-solving in cross-functional groups, building client relationships, and collaborating with product managers and designers. Stride values agile practices, extreme programming, and a growth mindset. The wage range for this role is $186,000 - $198,000. Stride Consulting is committed to equal opportunity and a community of inclusion.

Product Designer

Company: Hometap

Location: Boston, MA / Remote

Posted Jan 23, 2025

Hometap, a recognized great place to work by The Boston Globe and Forbes, is seeking a Product Designer. The role involves designing innovative, user-friendly digital experiences, conducting user research, and collaborating with cross-functional teams. Hometap offers competitive compensation, healthcare coverage, unlimited PTO, and a strong culture. The ideal candidate should have 3+ years of product design experience, proficiency in Figma and Jira, and strong user empathy.

Managers

Company: TransUnion

Location: Remote

Posted Jan 23, 2025

Senior Developer - D365 CRM (Remote Opportunity)

Company: Alight Solutions LLC

Location: Remote

Posted Jan 23, 2025

Alight, a company focused on its people, is seeking a Lead Software Developer. The role involves leading a team, developing high-quality systems on the Microsoft D365 platform, and collaborating with various teams for high-quality project delivery. Qualifications include 9+ years of application development experience, strong C#, ASP.NET, and Dynamics CRM skills, and proficiency in Microsoft technologies. Alight offers a comprehensive rewards package, flexible working arrangements, and a commitment to diversity and inclusion.

Software Engineer, Systems ML - Frameworks / Compilers / Kernels

Company: Meta

Location: Remote

Posted Jan 23, 2025

Meta is seeking a Software Engineer, Systems ML to join the MTIA (Meta Training & Inference Accelerator) Software team. The role involves working on core areas such as PyTorch framework components, AI compiler and runtime, high-performance kernels, and tooling for accelerating machine learning workloads on MTIA AI hardware platforms. The engineer will collaborate with AI researchers and hardware design teams to analyze, lower, and optimize deep learning models for MTIA hardware. They will also contribute to the development of the PyTorch AI framework core compilers, focusing on performance optimization for new AI hardware accelerators. The ideal candidate should have proven C/C++ programming skills, experience in AI framework development, and knowledge of GPU, CPU, or AI hardware accelerator architectures.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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