Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Regional Vice President, Health Plan Solutions

Company: Grand Rounds Health

Location: Remote

Posted Jan 23, 2025

Included Health is seeking a Health Plan Solutions RVP with 5+ years of experience in health plans or TPAs. The role involves driving sales, expanding relationships with current clients, and managing the entire sales lifecycle for new targets. The ideal candidate should have a deep understanding of health plan stakeholders, strong internal coordination skills, and proficiency in communicating complex solutions. They will receive training, shadow experienced RVPs, and collaborate with various internal teams. The role offers accountability, rewards, and opportunities for feedback and improvement.

Sr. Security Researcher - Cloud Security (Remote, CAN)

Company: CrowdStrike

Location: Remote

Posted Jan 23, 2025

CrowdStrike, a global leader in cybersecurity, is seeking a senior researcher for its Cloud Content team. The role involves conducting security research, translating findings into direct security value, and staying ahead of emerging threats in cloud and Linux environments. The ideal candidate will have proven expertise in security research, particularly in cloud infrastructure and Linux, and experience with cloud-native services, threat research, and containerization technologies. They will collaborate with cross-functional teams, provide cloud security thought leadership, and contribute to the development of advanced cloud security models.

Software Engineer - Core Observability

Company: Datadog

Location: Paris, France / Remote

Posted Jan 23, 2025

The Core Observability team at Datadog is instrumental in shaping reliability engineering practices through efficient use of observability. They are part of the Observability SRE organization, focusing on managing Datadog's internal observability tooling and practices. Their mission is to establish golden paths and observability best practices, promoting adoption and efficiency across the organization. They partner with product and infrastructure teams to define, implement, and influence solutions for observability needs. The team uses tools like Datadog, Bazel, Temporal, Terraform, Kubernetes, and data storages. They value a hybrid workplace culture that fosters collaboration and creativity. The role involves establishing new golden paths for observability, designing internal tooling, and working with product teams to influence solutions. Candidates should have 5+ years of software engineering experience, strong problem-solving skills, hands-on experience with structured programming languages, and experience leading cross-team projects.

Manager, Demand Generation Marketing

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

EVERFI, a global technology company, is recognized for its innovative approach to education addressing societal issues like financial wellness and mental health. Founded in 2008, it has impacted over 41 million learners worldwide. The company's Impact-as-a-Service solution has earned accolades from Fast Company and Fortune Magazine. EVERFI's Demand Generation Marketing Manager role involves executing marketing strategies, managing channels, designing campaigns, and driving leads for the Financial Capability Network. The role requires 3-5 years of demand generation, content marketing, or paid advertising experience, along with skills in CRM, marketing automation, and project management. EVERFI offers competitive benefits, a casual work environment, and a strong commitment to diversity and inclusion.

Territory Account Executive

Company: Cloudflare

Location: Remote

Posted Jan 23, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a sales professional with a strong technical background. The role involves acquiring new commercial accounts, expanding existing customer accounts, and driving customer engagement across various technical teams. Key responsibilities include developing and executing sales plans, building robust sales pipelines, understanding customer use-cases, and crafting compelling value propositions. The ideal candidate should have 5+ years of B2B selling experience, strong communication skills, and familiarity with software and system skills. Cloudflare offers competitive compensation, benefits, and a mission-driven work environment.

Specialist, Demand Generation (WCN) - Temp / Contract

Company: EVERFI

Location: Remote

Posted Jan 23, 2025

EVERFI, a globally recognized technology company, is seeking a Demand Generation Marketing Specialist. The role involves managing marketing channels, creating campaigns, and executing projects. Responsibilities include managing demand generation channels, contributing to email and events strategies, creating automated lead nurture campaigns, and managing webinars and trade shows. The ideal candidate should have a Bachelor's degree in marketing, 2+ years of B2B marketing experience, strong organizational skills, and proficiency in WordPress, Marketo, or Salesforce. The role offers a competitive hourly rate, work-from-home flexibility, and potential for extension or permanent position.

Site Reliability Engineer

Company: WEX

Location: Remote

Posted Jan 23, 2025

Payzer, a WEX Company, is seeking a Site Reliability Engineer to maintain and optimize their cloud-based systems and applications. The role involves managing AWS infrastructure, updating deployment pipelines, monitoring system performance, collaborating with development teams, implementing security best practices, participating in on-call rotations, and continuously adopting new technologies. The ideal candidate will have a Bachelor's degree in Computer Science or related field, hands-on experience with Linux, AWS, Docker, Terraform, Gitlab, RDS, MySQL, and Datadog. AWS certification is preferred.

Technical Support Engineer, CDN / Developer Platform

Company: Cloudflare

Location: Lisbon, Portugal / Remote

Posted Jan 23, 2025

Cloudflare, a leading company in the Internet infrastructure sector, is seeking a Technical Customer Support Engineer. The role involves providing support for various products including CDN, Stream, Workers, and Pages. The ideal candidate should have experience in solving HTTP, DNS, and networking problems, and be proficient in a common web development language like JavaScript. Cloudflare is known for its commitment to a better Internet, offering initiatives like Project Galileo and 1.1.1.1, and is an equal opportunity employer.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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