Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

PM Development Special Projects Lead (Remote)

Company: RTX

Location: Remote

Posted Jan 23, 2025

Raytheon is seeking a Special Projects Lead for the Performance Excellence team to manage projects related to Program Manager Development (PMD) programs and RTX Lifecycle Program Management (RLPM) initiatives. The ideal candidate should be a self-starter with strong project management skills, a collaborative nature, and a passion for developing program manager talent. The role involves managing projects with limited oversight, interfacing with business leaders, and implementing continuous improvement processes. The position is remote with up to 20% domestic travel. The candidate will have the opportunity to learn, grow, and contribute to making the world a safer place.

Sr Director, Compliance

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

The Sr. Director, Compliance role is a significant position within the Global Quality Leadership team, reporting to the Vice President, Global Quality, Regulatory and EHS. The role involves ensuring cGMP compliance, developing and implementing compliance processes, and engaging with regulators like the FDA. Key responsibilities include establishing a Global Quality Compliance strategy, leading inspection readiness programs, and advising on industry issues and regulatory changes. The ideal candidate should have a degree in Chemistry, Biotech, or Pharmacy, 15+ years of cGMP experience in the pharmaceutical industry, and experience leading regulatory inspections. They should also possess strong quality assurance skills, experience with regulatory authorities, and excellent communication skills.

Quality & QMS System Specialist I / II

Company: Owlet Baby Care

Location: Remote

Posted Jan 23, 2025

Owlet Baby Care Inc is seeking a Quality and QMS System Specialist I or II to join their Quality and Regulatory team. The role involves document and change control, complaint handling, internal audits, and training compliance. The ideal candidate should have at least 2 years of relevant QMS experience, a Bachelor's degree in a scientific discipline, and experience with ISO13485, GMPs, or other medical product standards. eQMS software experience, strong communication skills, and a problem-solving mindset are also required. The company is an equal opportunity employer and is authorized to work with US-based employees only.

Production Support, Principal Associate - Capital One Software - (Remote)

Company: Capital One

Location: Richmond, VA / Remote

Posted Jan 23, 2025

Capital One Software is seeking a highly skilled Production Support Principal Associate to join their team. The role involves ensuring the reliability, performance, and optimal functionality of their SaaS product. The ideal candidate should have a strong background in system engineering, troubleshooting, and customer support. Responsibilities include coordinating customer onboarding, creating and maintaining documentation, collaborating with cross-functional teams, and handling high-priority issues outside business hours. The role offers opportunities for automation, continuous improvement, and professional growth.

Sales Development Representative (German Speaking)

Company: Abnormal Security

Location: Remote

Posted Jan 23, 2025

This job posting is for a Sales Development Representative role in a cybersecurity market leader. The company seeks passionate, ambitious sales professionals with a team-oriented mindset and hunter mentality. The ideal candidate will have 1-1.5 years of experience, strong communication skills, and the ability to work independently and remotely. Key responsibilities include driving lead generation, building revenue pipeline, and collaborating with the marketing team. The role requires proficiency in multiple sales techniques, including cold calls, and fluency in German and English.

Senior Account Director, Business Development (Bioanalytical Labs)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking a professional with a scientific, sales, or marketing background in the pharmaceutical/biotech area for a remote position with up to 50% travel. The role involves securing and retaining business for PPD through professional sales activities, positioning PPD as a primary or preferred provider for clinical development work. Key responsibilities include orchestrating RFP strategy calls, developing client proposals, preparing client presentations, negotiating and closing contracts, and ensuring client happiness. The ideal candidate should have a Bachelor's degree or equivalent, relevant formal qualification, and 5+ years of experience. Thermo Fisher Scientific values employee health and wellbeing, promoting a healthy and balanced work environment.

Product Marketing Manager - Ad Tech / Media

Company: HUMAN

Location: Remote

Posted Jan 23, 2025

HUMAN, a cybersecurity company founded in 2012, is seeking a Product Marketing Manager for its Malvertising and Ad Quality solutions. The ideal candidate will have 23 years of product marketing experience, preferably in media-advertising technology, and a proven track record in product launches and go-to-market strategies. The role involves developing and executing comprehensive marketing strategies, driving product positioning, and leading market research. The company offers a competitive compensation package, including a base pay range of $90,000 - $140,000, and a total rewards package that reflects its commitment to employee personal career development.

VP, Quality Systems

Company: hims & hers

Location: Remote

Posted Jan 23, 2025

Hims & Hers Health Inc, a leading health and wellness platform, is seeking a VP of Quality Systems. The role involves managing quality system activities across all business units, ensuring regulatory compliance, and driving consistency of quality systems. The ideal candidate should have a BS degree in the sciences, 15+ years of QA experience in the pharmaceutical industry, and strong regulatory compliance knowledge. The company offers competitive benefits, including unlimited PTO, comprehensive health benefits, and equity compensation.

ICF Medical Writing Program Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 23, 2025

Thermo Fisher Scientific is seeking an ICF Medical Writing Program Manager for a position based in Bulgaria or Serbia. The role involves leading patient-centric medical writing programs, managing complex projects, engaging with clients, and ensuring high-quality document delivery. Key responsibilities include developing project plans, managing client relationships, collaborating with cross-functional teams, and mentoring junior staff. Successful candidates will possess advanced project management skills, excellent communication abilities, and in-depth knowledge of regulatory and document development guidelines. The company offers a competitive salary, extensive benefits, and a flexible working culture, emphasizing work-life balance and a collaborative environment.

Director, Software Engineering

Company: Twilio

Location: Remote

Posted Jan 23, 2025

Twilio is seeking a Director of Software Engineer for its Billing team. The role involves leading a team of engineers to build Twilio's next-gen Billing architecture, collaborating with peers to develop technical strategies, and influencing the direction of the Billing leadership team. The ideal candidate should have extensive experience in large-scale distributed systems, leading large organizations, and understanding of high-scale web application architecture. Prior experience in the Billing domain is highly desirable. The role is remote but not eligible for hiring in certain areas. Twilio offers competitive pay, generous time-off, and various benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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