Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Support Account Manager (Teamcenter)

Company: Siemens Digital Industries Software

Location: Bologna, Italy / Remote

Posted Jan 22, 2025

Siemens Digital Industries Software is seeking a Support Account Manager to ensure an exceptional customer experience. The role involves engaging with major accounts, understanding their business and technical drivers, and architecting appropriate solutions. The manager will act as a single point of contact for support activities, oversee technical resources, and manage escalations. Qualifications include technical consulting experience, IT project management, and knowledge of Siemens software products. Excellent communication skills and the ability to manage multiple priorities are required. Siemens offers a comprehensive reward package and values diversity.

Project Manager, Calls Program & Agency Ops

Company: EverQuote

Location: Remote

Posted Jan 22, 2025

EverQuote is seeking a Project Manager with strong organizational skills and cross-functional project management experience. The ideal candidate will thrive in a fast-paced environment, managing multiple projects simultaneously. They should have a desire to revolutionize insurance shopping, strong analytical skills, and proficiency in G-Suite products. EverQuote, the largest online marketplace for insurance shopping in the US, values diversity and inclusivity, and is committed to building an equitable workplace.

Senior Consumer Data Analyst

Company: Jabra Hearing

Location: Remote

Posted Jan 22, 2025

Jabra Hearing is a data-driven, mission-focused company that provides personalized hearing care through telemedicine. They are seeking a Senior Consumer Data Analyst with 5+ years of data analysis experience and 1+ years of marketing or customer analytics experience. The role involves communicating insights effectively, collaborating with marketing and growth teams, developing and iterating visualizations, and providing data-driven recommendations. The company offers competitive compensation, excellent benefits, and a supportive work environment.

Sr Enterprise Account Exec - Life Sciences

Company: ServiceNow

Location: Denver, CO / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a sales professional with 10+ years of experience in software or solutions sales. The role involves developing relationships with C-suite personas, overseeing client relationship mapping, and being a trusted advisor to customers. The company offers a competitive base pay of $128,400 - $211,900, plus equity, variable/incentive compensation, and benefits. ServiceNow values inclusivity and welcomes candidates from diverse backgrounds.

(Associate) Medical Director - Cardiology, EMEA

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking an (Associate) Medical Director to provide medical support and advice for clinical trials and safety evaluation within the PPD Pharmacovigilance department. The role involves creating clinical trial protocols, contributing to site selection, reviewing and approving study documents, and ensuring medical validity of primary endpoints and study subject safety. The ideal candidate should have an MD or equivalent degree, strong medical knowledge, clinical experience in Cardiology, and fluency in English. They should also have experience in the pharmaceutical industry, understanding of NDA submission process, and regulatory guidelines for adverse event reporting. Strong communication and teamwork skills are essential.

IT Manager - Business Administration

Company: Enterprise Mobility

Location: St. Louis, MO / Remote

Posted Jan 22, 2025

Enterprise Mobility, a leading global travel company, is seeking an IT Manager for the Coupa solution. The role involves overseeing development and application admin teams, managing Coupa - a Procurement and Business Spend Solution. Responsibilities include team leadership, project management, and collaboration with other IT teams. The company offers a competitive package, including market-competitive pay, comprehensive healthcare, and flexible work arrangements. The ideal candidate should have 6+ years of related experience, 3+ years of people management experience, and a proven track record in managing large IT projects.

Senior Software Engineer( Java / Scala/ AWS)- Hybrid / Remote

Company: Here Technologies

Location: Krakow, Poland / Remote

Posted Jan 22, 2025

HERE Technologies is seeking a Senior Engineer for the NDS (Navigation Database Standard) Technologies team. The role involves growing the map compilation product, which creates a comprehensive high-definition live map for self-driving cars. The successful candidate will work with Agile practices, collaborate with various teams, and deliver digital maps in NDS formats to automotive customers. Key responsibilities include developing well-crafted software, engaging with customers for requirements, owning software architecture components, participating in agile teams, driving engineering best practices, and defining complex designs. The ideal candidate should have a degree in Computer Science/Information Systems, 4+ years of backend application development experience in Java/Scala, solid programming knowledge, strong team player skills, and a quality mindset. Benefits include cutting-edge technologies, a diverse global team, learning opportunities, flexible working hours, and a competitive salary.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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