Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Red Hat Linux Systems Admin - Cleared

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, invites IT professionals to join and have a significant impact on their career. The Red Hat Linux Systems Admin - Cleared role involves supporting IT system infrastructure, troubleshooting, and maintenance. Key responsibilities include managing day-to-day operations, monitoring, problem resolution, and providing Tier 1 and 2 support. The role requires active Top Secret or Q level security clearance, 10 years of Systems Administrator experience, and a Bachelor's degree in a technical discipline. CDW values its employees, offering a positive work environment with opportunities for career growth and diverse perspectives.

Senior Solution Advisor - Digital Velocity

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers a Senior Software Solution Advisor (SSA) role that focuses on pre-sales solution design. The SSA works with internal and external sales teams to plan and organize sales strategies, analyzing customer expectations, competitive environment, and technical environment. They are expected to be subject matter experts in multiple families of solutions, including IT Operational Analytics, BI/Data Visualization, Modern Data Platforms, and Data Governance. The role involves developing strategic relationships with sales and leadership teams, and is field-based, requiring travel up to 25%. The SSA is also responsible for technology leadership, sales support, and sales activities, including discussing solutions with customers, exploring additional sales opportunities, and advising on pricing. CDW is a Fortune 200 leader, known for its mission-driven culture and opportunities for career growth.

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

Team Lead, QA Automation

Company: DoseSpot

Location: Remote

Posted Jan 22, 2025

DoseSpot, a PE-backed startup specializing in electronic prescribing software and insurance verification solutions, is seeking a Software Test Automation Lead. The role involves driving automation testing strategy, designing scalable frameworks, and leading a team of automation testers. The ideal candidate should have 6+ years of experience in QA roles with a focus on automation testing, hands-on experience with Selenium, Java, Playwright, Cucumber, and Gherkin, and proficiency in SQL and CICD pipelines. The company offers a remote work environment, flexible schedule, generous leave package, medical benefits, 401k match, and a competitive compensation range of $783K - $1044K.

Manager Security Solutions

Company: CDW

Location: Remote

Posted Jan 22, 2025

Principal FSA

Company: CDW

Location: Remote

Posted Jan 22, 2025

Digital Strategy Manager

Company: CDW

Location: Remote

Posted Jan 22, 2025

Principal Field Solution Architect - Hybrid Infrastructure Healthcare

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW, a Fortune 200 leader, offers a Principal Field Solution Architect (FSA) role focusing on pre-sales solution design. The role involves working with sales teams to plan strategies, analyzing sales environments, and developing strategic relationships. The FSA is expected to be a subject matter expert, designing technical solutions, and providing feedback to technology leaders. Key responsibilities include technology leadership, sales, and sales support. The role requires a Bachelor's Degree, minimum four years of technical pre-sales or architecting experience, and proficiency in Microsoft Office applications. CDW values diverse perspectives, fostering a culture of learning and collaboration.

Mid-Market Account Executive - PubSec

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves end-to-end customer engagement, strategic outbound prospecting, and embedding Samsara's cultural principles. Ideal candidates have 2+ years of closing sales experience, a proven track record in quota achievement, and experience in new school, government, and/or public sector accounts. The position is remote and open to US residents. Samsara offers competitive compensation, benefits, and a flexible working model.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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