Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

BG People Operations Lead - HR Lead

Company: Sporty Group

Location: Remote

Posted Jan 22, 2025

Sporty is seeking a dedicated HR Lead to join their team in Bulgaria. The role involves managing employee lifecycle processes, identifying HR needs, and fostering a positive work environment. The ideal candidate should have a degree in HR or psychology, minimum 3 years of experience, and strong knowledge of Bulgarian labour laws. Benefits include quarterly bonuses, flexible working location, additional health care, and a global multicultural working environment. Sporty values high performance, trust, and results, offering a startup-like atmosphere within a secure global business.

Account Manager (Consumer Brands)

Company: GiddyUp

Location: Remote

Posted Jan 22, 2025

GiddyUp is a performance agency with a global ecommerce and CMS platform. The company aims to help brands win by connecting them with shoppers worldwide. The Advertiser Account Manager role involves discovering and qualifying leads, nurturing revenue growth, optimizing account growth, and acting as a liaison between GiddyUp and brand partners. The role requires strong relational skills, proficient communication, and a customer-centric focus. Success in this role is measured by pitching offers, onboarding brands, and generating profit. The company offers comprehensive benefits and a flexible, remote work environment.

Mid-Market Account Executive - PubSec

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves end-to-end customer engagement, strategic outbound prospecting, and embedding Samsara's cultural principles. Ideal candidates have 2+ years of closing sales experience, a proven track record in quota achievement, and experience in new school, government, and/or public sector accounts. The position is remote and open to US residents. Samsara offers competitive compensation, benefits, and a flexible working model.

Field Service Engineer

Company: Northrop Grumman

Location: Banstead, United Kingdom / Remote

Posted Jan 22, 2025

Northrop Grumman UK is seeking an experienced Field Service Engineer for a role involving installation, commissioning, and repair of complex systems, primarily on Royal Navy ships and submarines. The role requires 75% travel within the UK, predominantly to Portsmouth and Barrow-in-Furness. The engineer will report to the Operations Manager and be a key part of the service engineering team. Responsibilities include performing service tasks, conducting installation audits, diagnosing and fixing issues, and supporting Factory Acceptance Tests. Benefits include private health care, career development opportunities, and performance bonuses. The ideal candidate should have experience in practical fault-finding on complex equipment, PC configuration, networking, and IT skills, and familiarity with maritime systems. A full UK driving license and ability to manage time and work independently are required. Security clearance (SC) is mandatory.

Technical Sales Consultant

Company: Igloo Software

Location: Remote

Posted Jan 22, 2025

Igloo is a company that values its employees as its biggest asset, with a mission to transform workplace communication and collaboration. They offer a fully remote work environment and an exceptional employee experience. The role of a Technical Sales Consultant (TSC) is crucial in bridging the gap between complex technical solutions and business needs. The TSC collaborates with Sales and Customer Success Teams, demonstrates product value, and advocates for customers by providing feedback to Product and Technology teams. The ideal candidate should have 34 years of experience as a TSC, 4+ years in business requirements gathering, and a proven track record in achieving sales quotas in a B2B SaaS environment. Strong technical knowledge, presentation skills, and the ability to communicate complex concepts to nontechnical audiences are essential. Igloo offers a training budget, health benefits, a wellness spending account, and a 100% remote-first work environment.

Senior IT Operations Systems Engineer

Company: Airalo

Location: Remote

Posted Jan 22, 2025

Airalo, a global eSIM store, is seeking a Senior IT Operations Systems Engineer to shape the future of internal user work. The role involves building automation, making technical decisions, collaborating with compliance teams, and mentoring junior staff. The ideal candidate has 5+ years of experience in user support, knowledge of identity and access management, and experience with SaaS applications. Fluency in English and strong communication skills are required. Knowledge of scripting languages, workflow automation tools, and telecommunications is a plus.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Associate Consulting Engineer - Managed Services Monitoring

Company: CDW

Location: Remote

Posted Jan 22, 2025

CDW offers a rewarding career opportunity for IT professionals, emphasizing collaboration, innovation, and personal growth. As an Associate Consulting Engineer (ACE), you'll work alongside industry-leading experts, gain valuable skills, and participate in a best-in-class training program. The role involves partnering with customers, improving monitoring tools, and contributing to solution design. CDW values diversity, fostering an inclusive environment that encourages individuality and professional development. The company provides comprehensive benefits and a supportive culture, making it an excellent choice for those passionate about technology and committed to customer success.

Manager, B2B Marketing, Websites & Digital Retailing

Company: Cars.com

Location: Remote

Posted Jan 22, 2025

Cars Commerce is a leading company in the automotive industry, known for simplifying car buying and selling. They offer a range of services including Cars.com, Dealer Inspire, AccuTrade, and the Cars Commerce Media Network. The company values collaboration, diversity, and integrity, fostering a competitive yet respectful environment. The Manager, B2B Marketing role involves overseeing product lifecycle, advocating for user needs, and driving growth through product marketing and sales enablement. The ideal candidate should have 7+ years of product marketing experience, SaaS expertise, and strong communication skills.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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