Technical Support Jobs in Remote

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Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Senior ETL Developer

Company: Anthology

Location: Boca Raton, FL / Remote

Posted Jan 22, 2025

Anthology, a leading EdTech company with a global reach, is seeking a Senior ETL Developer. The role involves developing and maintaining ETL processes for system data migration, collaborating with cross-functional teams, and designing data architecture. The ideal candidate should have a Bachelor's degree in computer science or related field, at least 4 years of ERP experience, and solid knowledge of SQL Server. Preferred skills include experience with Microsoft BI Stack tools, Azure SQL, and DevOps. The company offers a competitive pay range of $100,500 - $112,000/year and values diversity and inclusion.

iOS Developer

Company: Mobica

Location: Remote

Posted Jan 22, 2025

Mobica is a global software services company with offices in Europe and the USA. They partner with businesses across various industries, providing engineering expertise across the entire technology stack. Mobica is known for working with well-known global brands and developing widely used tech. They empower their employees to develop skills, push boundaries, and advance their careers. Mobica values open communication, inclusivity, and equal opportunities. They offer flexible working hours, training programs, and a supportive multicultural environment. The company is currently seeking a highly skilled iOS Developer with extensive experience in iOS development using Swift.

Account Executive, Mid Market (EST/CST)

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking a dynamic sales professional to bring IoT solutions to mid-sized customers. The role involves building Samsara's business, managing trials, and selling to executives and CXOs. The ideal candidate should have 2+ years of full-cycle sales experience, a proven track record of consistent quota achievement, and a growth mindset. The position is remote, open to US candidates except those in the NYC Metro Area, and requires working hours in EST/CST. Samsara offers competitive compensation, benefits, and a flexible working model.

Partner Sales Specialist

Company: Autodesk

Location: Remote

Posted Jan 22, 2025

Autodesk is seeking a Partner Manager for its Construction Cloud in India. The role involves defining and executing Autodesk's strategy for scaling the Construction Cloud through the partner ecosystem. The successful candidate will work with various teams to design programs and achieve agreed-upon outcomes. They should have experience in cloud/SaaS native vendor or transitioning to the cloud, and a background in sales, customer success, or strategy leadership roles. The role requires 7+ years of partners-related roles and current experience in a high-growth software enterprise company with SaaS/Cloud business models. Travel is required. Autodesk offers a competitive compensation package, emphasizing discretionary annual cash bonuses, commissions for sales roles, and a comprehensive benefits package.

Senior Software Engineer

Company: imgix

Location: Remote

Posted Jan 22, 2025

Imgix is a leading platform for real-time image management, optimization, and delivery services. The company is committed to combining images, data, and intelligence to solve customer problems. They offer cutting-edge technologies and opportunities for employees to significantly impact the company's direction. The role involves designing elegant solutions, writing clean code, and collaborating effectively in a team. The ideal candidate should have 5+ years of experience in C or C++, 2+ years in Python, Java, Go, or similar, and experience with cloud-based services for visual media. Bonus qualifications include experience with GPU shaders, CUDA, compute in Vulkan/OpenGL, image recognition, and AI model training.

Marketing Director, Contract SME

Company: Agiloft

Location: Remote

Posted Jan 22, 2025

Agiloft is a leading global provider of contract lifecycle management (CLM) software, trusted by organizations worldwide. The company's flexible Datafirst Agreement Platform (DAP) enables efficient contract management from proposal to signing and leveraging. Agiloft employs artificial intelligence and robust integration capabilities to deliver intelligent and autonomous solutions. The company has a high customer satisfaction rate, with nearly 100% of new customers being satisfied and 97% renewing annually. Agiloft is committed to fostering a diverse and inclusive workplace, offering employee resource groups, work-life balance, and a vibrant company culture. The Marketing Director Contract SME role involves increasing Agiloft's awareness, growing the pipeline, enabling sales teams, and prioritizing product development requirements. The ideal candidate should have at least three years of experience in Legal Operations, experience with CLM, and a proven track record in developing content and managing messaging and competitive analysis.

Gameplay Engineer

Company: Theorycraft Games

Location: Remote

Posted Jan 22, 2025

The company is seeking a collaborative and curious Engineer to join their Gameplay team. The ideal candidate will have experience in cross-discipline collaboration, comfort with other people's code, empathy for players, and proficiency in C++, Unreal Engine, and running a game as a service. The company values a small, fast-paced environment with a focus on winning, moving quickly, and shipping early. They offer competitive compensation, including equity, and a range of benefits such as unlimited PTO, health insurance, and an annual game budget. The company supports distributed work within 3 timezones of PST and offers family-friendly policies.

Senior Accounts Receivable Specialist

Company: Intelerad Medical Systems

Location: Remote

Posted Jan 22, 2025

Intelerad, a global medical imaging solutions provider, is seeking a Senior Accounts Receivable Specialist. The role involves managing accounts receivable, invoicing, billing, and collections processes. The ideal candidate should have a Bachelor's degree in Accounting or Finance, experience in accounts receivable management, proficiency in accounting software, strong analytical skills, and excellent communication abilities. The company is committed to equal employment opportunities and is dedicated to improving patient outcomes.

Customer Care Associate, Remote in Alberta, Canada

Company: Carewell

Location: Remote

Posted Jan 22, 2025

Carewell is seeking a Customer Care Associate in Alberta, Canada. The role involves providing top-tier service to family caregivers, handling customer needs, and advocating for them. The ideal candidate should have 1-2 years of customer service experience, strong service skills, and proficiency in computer and typing skills. They must be empathetic, solution-oriented, and comfortable with sensitive situations. Carewell offers competitive pay, remote work, and a sign-on bonus. The company is dedicated to making caregiving easier and is a fast-growing, customer-centric business.

Behavioral Health Customer Success Manager

Company: Office Practicum

Location: Fort Washington, PA / Remote

Posted Jan 22, 2025

The Customer Success Manager (CSM) - BH is responsible for ensuring customer success and loyalty throughout their journey with Nextstep. This role involves developing and managing project plans, leading client onboarding and training sessions, providing high-level product support, and collaborating with cross-functional teams. The ideal candidate should have a customer-focused approach, project management skills, and extensive knowledge of NSS. A Bachelor's degree and 5 years of client-focused experience are required. The role involves travel to client sites up to 25% and offers a salary of $65,000 - $75,000 per year.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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