Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Principal Reg Affairs Specialist

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Principal Regulatory Affairs Specialist to join their global Regulatory Affairs department. This role involves leading discussions and coordinating regulatory strategies for clinical trials, studies, and projects. The successful candidate will be part of a global team, providing innovative solutions and global regulatory expertise. They will interact with sponsors, review clinical trial regulatory documents, and manage project teams. The role requires a Bachelor's or advanced degree, previous experience in regulatory affairs, excellent command of English, strong interpersonal skills, and advanced computer skills. PPD clinical research services offers a competitive salary, extensive benefits, flexible working culture, and a collaborative environment. The mission is to enable customers to make the world healthier, cleaner, and safer.

Clinical Sales Manager

Company: Intuitive

Location: Nashville, TN / Remote

Posted Jan 22, 2025

Field Service Engineer III, Bioprocess (North East)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a dedicated Service Engineer to repair, install, and update hardware and automation products. The role involves providing services like installation, training, maintenance, and compliance. The engineer will also work on commissioning and qualification of equipment, and develop positive relationships with customers. The ideal candidate should have a technical degree, experience in cell culture, fluorescence microscopy, and flow cytometry, and strong communication skills. The company offers a competitive salary, comprehensive benefits, and opportunities for career growth.

Senior IT ERP Technical Project Manager

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific Inc. is seeking a Senior ERP IT Technical Project Manager to lead complex ERP transformation projects. The role involves setting up and managing all project phases, coordinating with various divisions, and ensuring high-quality standards. Key responsibilities include developing project plans, leading cross-functional teams, fostering a collaborative environment, and managing project risks. The ideal candidate should have a Bachelor's degree, extensive ERP project leadership experience, strong communication skills, and SAP S4 HANA expertise. Thermo Fisher Scientific offers a dynamic environment with opportunities for professional growth and impactful projects.

Sr. Manager, Campaign Delivery

Company: Pluralsight

Location: Remote

Posted Jan 22, 2025

Pluralsight is seeking a Senior Manager, Campaign Delivery to lead a team of campaign managers/digital marketing specialists. The role involves developing high-impact, multi-channel campaigns in Marketo, ensuring operational efficiency, and aligning with business goals. The ideal candidate should have 5-7 years of campaign development experience, proficiency in Marketo and B2C-focused ESPs, and a track record of leading high-performing teams. They should also have strong project management skills, excellent communication abilities, and a commitment to continuous improvement.

Principal Product Manager - Docking

Company: Lime

Location: Remote

Posted Jan 22, 2025

Lime, a leading global shared electric vehicle company, is seeking a Principal Product Manager for its Vehicle PM team. The role involves defining the product vision, leading cross-functional teams, and driving product development. The ideal candidate should have 10+ years of experience in technical leadership or product management, preferably in hardware or firmware product development. Lime offers competitive salaries, performance-based bonuses, pre-IPO equity, and a range of benefits including health and wellness offerings, flexible vacation policies, and professional growth opportunities.

Senior Product Security Engineer, Security Platform

Company: DigitalOcean

Location: Gunnison, CO / Remote

Posted Jan 22, 2025

DigitalOcean is seeking a Senior Product Security Engineer to join their Security Platform team. The role involves building secure guardrails and paved roads for engineering teams, designing and building internal tooling for secure-by-default configurations, integrating SaaS and homegrown security solutions into developer workflows, and cultivating a security culture. The ideal candidate should have 5+ years of software engineering experience, preferably with a security focus, and a strong understanding of security topics and vulnerability classes. DigitalOcean offers a competitive salary, benefits, and opportunities for career development.

Senior Application Engineer

Company: Ansys

Location: Glasgow, United Kingdom / Remote

Posted Jan 22, 2025

Senior Controls Engineer

Company: Equinix, Inc

Location: Mumbai, India / Remote

Posted Jan 22, 2025

Equinix, a global digital infrastructure company, is seeking a Senior Controls Engineer for their Indian data centers. The role involves maintaining and optimizing control systems, ensuring safe working practices, and collaborating with various internal and external teams. The ideal candidate should have a Bachelor's degree in Electrical or Mechanical Engineering, at least 10 years of experience in control system design, operations, and maintenance, and proficiency in DDC systems, PLC, and DCS. They should also be able to use Microsoft Excel, Bluebeam, and Visio effectively, and have excellent communication skills.

Senior Solution Sales Executive, Employee Workflows - Enterprise Retail

Company: ServiceNow

Location: Santa Clara, CA / Remote

Posted Jan 22, 2025

ServiceNow, a global market leader in AI-enhanced technology, is seeking a Sales Specialist for Employee Workflows in the Western US, including Minneapolis. The role involves overseeing market success of ServiceNow's Employee Workflows products, supporting territory strategy, and coaching AEs. The ideal candidate should have 7+ years of experience in Employee Experience Workflows, 5+ years in the Enterprise segment, and ideally experience selling to large Retailers. The position offers a competitive compensation package, including base pay, equity, variable/incentive compensation, and benefits.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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