Technical Support Jobs in Remote

387,314 open positions · Updated daily

Looking for Technical Support jobs in Remote? Browse our curated listings with transparent salary information to find the perfect Technical Support position in the Remote area.

Database Administration

Company: Kyndryl

Location: Lima, Peru / Remote

Posted Jan 22, 2025

Kyndryl is seeking a skilled Database Administrator to manage and modernize their mission-critical technology systems. The role involves designing, building, and maintaining database management systems, ensuring peak performance, and implementing high security standards. The successful candidate will also be responsible for disaster recovery planning, supporting end users and developers, and conducting capacity planning. Kyndryl values diversity and offers growth opportunities, including training programs and the chance to work with various industries.

Claims Quality Audit Lead

Company: Oscar Health

Location: New York, NY / Remote

Posted Jan 22, 2025

Staff Machine Learning Platform Engineer

Company: Coinbase

Location: Remote

Posted Jan 22, 2025

Coinbase is seeking a Staff Machine Learning Platform Engineer to join their team. The role involves leading the design of the next generation of their Machine Learning platform, mentoring junior engineers, and collaborating across the industry. The ideal candidate should have 8+ years of industry experience as a Software Engineer, a deep understanding of distributed systems, and excellent communication skills. The position offers the opportunity to work on a lean team, applying software engineering skills across all aspects of building ML at scale. Coinbase is committed to diversity and equal opportunity employment.

Global Marketing Program Sr Manager

Company: ServiceNow

Location: San Diego, CA / Remote

Posted Jan 22, 2025

Senior LIMS Consultant - Netherlands, UK, Austria or Italy based.

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific is seeking a Senior Technical Consultant to provide expert-level guidance, support, and implementation services for Digital Science Solutions products. The role involves working closely with clients to understand their laboratory processes, design solutions, supervise system implementation, and provide ongoing support and training. The ideal candidate should have in-depth knowledge of enterprise laboratory software platforms, expert understanding of laboratory processes and data management principles, and experience with regulatory requirements. The position requires strong communication skills, problem-solving abilities, and the capacity to work in a global, matrix environment.

Quality Engineer I

Company: AppFolio

Location: Remote

Posted Jan 22, 2025

Senior Internal Communications Manager - People

Company: Samsara Inc.

Location: Remote

Posted Jan 22, 2025

Samsara, a pioneer in the Connected Operations™ Cloud, is seeking an experienced Internal Communications professional for a remote role in the US. The role involves building and executing a strategic internal communications strategy, supporting the People team, and shaping the company culture. The ideal candidate should have 8+ years of Internal Communications experience, HR Comms expertise, and strong storytelling skills. They should be comfortable in a fast-paced, high-growth environment and be able to handle multiple projects. The role offers the opportunity to work with a high-caliber team, contribute to real-world impact, and grow professionally.

Sr CRA (Level II)

Company: Thermo Fisher Scientific

Location: Remote

Posted Jan 22, 2025

Thermo Fisher Scientific offers a rewarding role in Clinical Operations, where you'll support end-to-end clinical trials from start to finish. Ideal candidates should have 2+ years of onsite monitoring experience, preferably in oncology. The role involves overnight travel, conducting remote or on-site visits to assess protocol and regulatory compliance, and managing required documentation. You'll act as a site processes specialist, ensuring trials are conducted in accordance with approved protocols and ICH-GCP guidelines. Collaboration with investigational sites and client company personnel is key. The position requires strong critical thinking, problem-solving skills, and excellent communication abilities. A Bachelor's degree in a life science field or equivalent is required, along with a valid driver's license.

Senior Site Reliability Engineer

Company: Zillow

Location: Mexico City, Mexico / Remote

Posted Jan 22, 2025

The FUB+ Infrastructure & Security Team at Zillow Group is seeking a Senior Site Reliability Engineer. The role involves architecting, developing, and deploying systems to support numerous services. The engineer will take shared ownership of infrastructure, reliability, scalability, and performance of applications and services. They will interact with engineers to drive improvements for developer environments and productivity, and assist in determining top infrastructure priorities. The role requires 5+ years of relevant SRE, DevOps, or Platform Engineering experience, proficiency in Infrastructure as Code tools, and strong knowledge of AWS, relational databases, CI/CD environments, UNIX, and networking. Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment.

Frequently Asked Questions

What are the typical salary ranges for technical support roles at different seniority levels?
Entry‑level (Tier‑1) agents earn $45,000–$60,000 annually, mid‑level (Tier‑2) range is $60,000–$80,000, senior (Tier‑3 or Support Engineer) earns $80,000–$100,000+, and managers or directors can reach $110,000–$140,000 depending on location and industry.
Which skills and certifications are most valued in technical support today?
Hands‑on knowledge of Windows, macOS, Linux, and cloud platforms (AWS, Azure, GCP) is essential. Certifications like CompTIA A+, Network+, Security+, ITIL Foundation, Microsoft Certified: Modern Desktop Administrator, and Cisco CCNA boost employability. Proficiency with ITSM tools (ServiceNow, Jira Service Management, Zendesk), remote desktop solutions (TeamViewer, LogMeIn), and scripting (PowerShell, Bash) is highly sought.
How common is remote work in technical support positions?
Over 70% of tech support roles now offer fully remote or hybrid arrangements. Companies prioritize 24/7 coverage, so remote agents can log on from anywhere, provided they meet security compliance and have reliable broadband.
What career progression paths exist for technical support professionals?
Typical pathways start with Tier‑1 or Help Desk Analyst, advance to Tier‑2 or Support Engineer, move into Tier‑3 or Incident Response, and can lead to roles such as Solutions Architect, Technical Consultant, or Support Manager/Director. Continuous learning and certifications accelerate upward mobility.
What industry trends are shaping the future of technical support?
SaaS adoption, cloud migration, AI‑powered chatbots, and automated ticket routing are redefining support. Managed services and Remote Monitoring & Management (RMM) platforms drive demand for proactive monitoring, while cybersecurity threats push support teams to specialize in incident response and threat hunting.

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